--- title: "Leena AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Leena AI Software - reviews, pricing plans, popular comparisons to other Employee Engagement products and more." source_url: "https://www.capterra.com/p/187829/Leena-AI/" page_type: "product" language: "en" --- # Leena AI Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Leena AI ## What is Leena AI? Leena Engage is an AI-powered employee engagement software that assesses the engagement level of your employees throughout their lifecycle via conversational periodic surveys. The frequency of the survey vary as per the stages of the employee lifecycle. After each survey, Leena Engage dashboard gives you real-time insights about employee engagement via ratings, comments, and heatmaps.The engagement dashboard also lets you know your unhappy employees, thereby reducing unwanted attrition. ## What is Leena AI used for? [Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[AI IT Agents](https://www.capterra.com/ai-it-agents-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Leena AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://leena.ai&name=Leena AI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Leena AI 4.5 (13) VS. [4.9 (4,299)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price $1 Per Feature, Per Month Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (13) Ease Of Use 4.8 (4,299) Value For Money 4.9 (11) Value For Money 4.7 (3,949) Customer Service 4.8 (13) Customer Service 4.7 (4,050) ## Leena AI alternatives [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (3,510)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (1,854)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (1,759)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/187829/Leena-AI/alternatives/) ## FAQs about Leena AI Overview ### Which roles and teams benefit most from Leena AI? Leena AI is most used by HR leaders, HR operations teams, and talent or learning managers who need to automate employee support, streamline HR service delivery, and improve policy access. Business operations and customer experience leaders benefit from faster internal workflows, better employee insights, and more consistent responses across distributed teams. Answer based on 13 reviews Overview ### What company size and specific industries is Leena AI built for? Leena AI is designed for organizations with at least 500 employees that need to improve employee experience, scale operations, and reduce time and costs. It is aimed at larger companies rather than small businesses, across industries where employee support and operational efficiency are priorities. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Leena AI? Leena AI offers AI agent configuration, conversational AI, and chatbot workflows for employee and IT support. Core features include workflow automation, automated routing, ticket and task management, knowledge base integration, multi-channel communication, reporting and analytics, and security and compliance controls. Integrations ### Which third-party tools and platforms does Leena AI integrate with? Leena AI connects natively to 14 third-party tools, including Microsoft Teams, Microsoft Outlook, Microsoft SharePoint, Slack, Google Calendar, Google Sheets, ServiceNow, Twilio, SAP SuccessFactors HCM, SAP Business One, ADP Workforce Now, Meta for Business, Fusion, and Summit. Getting Started and Support ### What customer support options does Leena AI offer? Leena AI provides email/help desk and phone support for customer assistance. No reviewer feedback about support quality is available in the catalog data, so user experience details such as response speed, helpfulness, or common frustrations cannot be verified here. ## Features AI summary Based on 9,343 Employee Engagement reviews Capterra reviewers highlight these as the features buyers value most when choosing employee engagement software: - **Peer-to-Peer Recognition** (**38%** of reviewers rated this feature as critical) - **Employee Recognition** (**35%**) - **Communication Management** (**44%**) Leena AI includes **Employee Recognition**, which helps companies acknowledge employee contributions and reinforce positive performance. However, it does not offer **Peer-to-Peer Recognition** or **Communication Management**. Instead, it provides **Alerts/Notifications** (**37%**), a feature that can keep employees informed about updates and important actions. Together, these capabilities help businesses maintain visibility into recognition efforts and keep teams informed across day-to-day work. Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Automated Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Pulse Surveys 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Action Management Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Adaptive Learning Intuitive interface and user-friendly design which seamlessly integrate with existing workflows Leena AI 66 features ### All Features - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - Agent Governance: Helps routing complex or critical decisions to humans, keeping oversight central to operations - AI Agent Configuration: Define and manage the persona, response style, and functional scope of AI agents to suit different use cases and business processes. - AI‑Powered Candidate Screening: Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autonomous Task Execution: Completes tasks independently without constant human intervention - Benchmarking: Compare key metrics for the business against prominent players in the industry - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Customizable Branding: Add customized logos and colors to align with company branding - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Forms: Digital forms that are shared and accessed online - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Handbook: Create and share a new employee handbook with helpful information - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Escalation Management: Define a process for transferring calls/tickets to management - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Goal Management: Allows employees to set and manage work or career related goals - HR Automation: Autonomously perform or assist with HR tasks across the employee lifecycle - HR System Integration: Integrate with core HR systems such as HRIS, ATS, knowledge bases, and payroll software - Integration into Third Party Applications: Embed/link applications into third party software so it can be accessed within a third party system - Intent Recognition: Helps understand a user's intentions/actions - Interview & Scheduling Agent: Autonomously schedules interviews, follows up with candidates, and manages communication - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Knowledge Base Integration: Connect to organizational knowledge repositories and databases - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - Orientation Workflow Management: Create orientation programs for new employees or students - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Personalization: Adjust communications based on previous interactions or personal preferences - Policy Enforcement: Automatically enforce local regulation and company policy during HR workflows. - Predictive Analytics: Predict future data based on historical data sets - Proactive Error Detection: Proactively detect errors or bugs, delivering actionable and team-oriented suggestions for remediation - Proactive Intervention: Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders - Proactive Tasking: Provide proactive or multi-step task support, not only reactive conversational responses - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Security & Compliance: Maintain security, compliance, and data privacy protocols for all interactions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Training Management: Track employee/learner's progression through training programs - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 4.9 (11) Free Trial Basic $1.00 Per Feature,Per Month Value for money 4.9 (11) 4.9 Based on 11 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (13) 4.8 Based on 13 reviews ## User reviews Overall rating 4.5 Based on 13 reviews Filter by rating 5(7) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PH Piseth H. Mr Business Supplies and Equipment ### "About Leena" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 30, 2022 Pros It's easy to use. It runs on many platforms. Leena team is open to changes and improvement of the system. Cons The time it takes to make customization is lengthy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director HRIT Computer Software ### "Icertis takes employee experience to new heights" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2022 As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find out the pulse. This is where Leena AI stepped in with Avia. This helped automatically answer any question that Icertians had about the ongoing policy or process, track the efficiency of the HR function and get real-time feedback through surveys. All of this has been easily possible, thanks to Leena AI. Pros Over all the Bot is very intuitive, The Case Mgmt and Surveys and great to use. Cons Its going well, probably the Engage dashboard could be more better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Soumya R. Lead - HR Digitilization Financial Services ### "Transforming Employee Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 16, 2020 Good Product Pros Ease to use, Most HR use case were addressable, Great support from the team Cons Limitation in terms of UX elements used to design Alternatives considered [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) [PeopleStrong](https://www.capterra.com/p/153273/PeopleStrong-Alt/) Reasons for choosing Leena AI Core expertise in HR domain Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Soumi P. Manager HR Internet ### "A milestone in the HR Tech journey of MX Player" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2020 Leena AI is an extremely exciting product in the HR Tech space. It's highly customisable, allowing the company to personalise the user experience as per their culture and demographic. The team is a bunch of enthusiastic young Tech visionaries aiming to revolutionalise the industry like never before. Pros Capability to automate all nine yards of HR, user experience and easy to customise Cons Too early to comment, deployment is not yet completed Alternatives considered [Amber](https://www.capterra.com/p/177773/Amber/) Reasons for choosing Leena AI Wholesome offering and easy to customise Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 8, 2020 Thanks for the feedback. MD Manish D. Sr Manager Entertainment ### "Excellent Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 14, 2020 Very Satisfied Pros Ease of use Faster Turnaround time Excellent team behind to support and conceptualize the flow. Cons This needs a out of the box integrations readily available. Needs some improvement on the UI as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 7, 2020 Thanks for the review. JA Janvi A. Sr. Manager - Business HR Pharmaceuticals ### "Abbott's India HR Chatbot - SmaHRty" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2020 Pros The product is extremely user friendly. Cons Customization per internal brand guidelines like fonts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 7, 2020 Thanks for the review. AK Anushka K. Manager - C&B Pharmaceuticals ### "Leena AI review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2020 Pros The product is easy to use Abbott has a lot of complexity when it comes to policies, even then the integration was seamless Cons Nothing as of now. Will be able to tell the cons once we have implemented the product fully. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 7, 2020 Thanks for the review. SR Shweta R. Head - Customer Experience and Insights Information Technology and Services ### "Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 11, 2020 Pros Anonymous Portal is something which I like the most. Cons Towards the beginning there were few, which team was able to manage timely Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 7, 2020 Thanks for the feedback. PN prabhudatta N. Manager-HR Chemicals ### "Development area" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2020 Pros User firendly Ready to accept changes and improvise Cons Nothing as of now. Will share when will use the product more extensively. Switched from [Amber](https://www.capterra.com/p/177773/Amber/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 7, 2020 Thank you so much for the review. SI Silvana I. Head of Talent Latam Construction ### "It’s a great experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2020 It’s a great opportunity to focus the HR efforts in a strategic Level and increase the employee experience Pros Is user friendly and intuitive. The support is amazing!!! Cons Is not one single thing that I can name that has not been great Reasons for choosing Leena AI Yes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 7, 2020 Thank you so much for the review, Silvana. [View all Reviews](https://www.capterra.com/p/187829/Leena-AI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.