--- title: "Endear Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Endear Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/187844/Endear-Outbound-Retailing/" page_type: "product" language: "en" --- # Endear Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Endear ## What is Endear? Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. With over 2,000 retail stores around the globe driving more than $1 billion in attributed sales, Endear empowers store teams with unified customer profiles, real-time data, and AI that automatically identifies who to reach out to, when, and what to say so associates spend their time selling, not searching. By streamlining outreach across channels like text, email, and WhatsApp, Endear helps deliver personalized, high-impact customer experiences that increase foot traffic and boost sales. With every engagement trackable and actionable, Endear is redefining retail ROI so every store becomes a performance channel and every interaction becomes a revenue moment. ## What is Endear used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 89% Neutral 9% Negative 2% Starting price $350 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Endear?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.endearhq.com/&name=Endear) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Endear 4.4 (47) VS. [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $350 Usage Based, Per Month Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (47) Ease Of Use 4.2 (6,545) Value For Money 4.3 (37) Value For Money 4.3 (5,407) Customer Service 4.6 (41) Customer Service 4.1 (5,287) ## Endear alternatives Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (3,473)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/187844/Endear-Outbound-Retailing/alternatives/) ## FAQs about Endear Overview ### Which roles and teams benefit most from Endear? Endear is most used by retail store teams, clienteling staff, and customer experience leaders who need stronger shopper relationships across channels. Sales associates, keyholders, and stylists use it for personalized outreach and follow-up, while marketing, CRM, and operations leaders rely on it to coordinate retention campaigns, client insights, and service consistency. Answer based on 47 reviews Overview ### What company size and industries is Endear built for? Endear is for omnichannel retailers, primarily small businesses at 70%, with retail as the leading industry at 64%. It also serves midsize businesses at 21% and enterprises at 9%, with strong adoption in apparel and fashion at 19% and luxury goods and jewelry at 6%. Answer based on 47 reviews Features and Usability ### What are the key features of Endear? Endear offers CRM, contact and customer databases, campaign management, and email marketing for retail and sales teams. It also includes customer segmentation, lead management, task management, activity tracking, real-time reporting, customizable fields and reports, and third-party integrations for data synchronization and cross-channel communication. Integrations ### Which third-party tools and platforms does Endear integrate with? Endear integrates with 13 third-party tools and platforms, including Shopify, Shopify POS, Shopify Plus, Square Payments, Klaviyo, Gorgias, Kustomer, Microsoft 365, WhatsApp, Zapier, Lightspeed, Newstore, and Teamwork Commerce. These integrations cover ecommerce, CRM, communications, and workflow automation. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Endear offer? Endear offers in-person training, live online sessions, webinars, documentation, and videos. In-person training and live sessions support guided instruction, webinars provide scheduled group learning, documentation serves as written reference, and videos offer self-paced product walkthroughs for teams getting started. Answer based on 2 reviews Getting Started and Support ### What customer support options does Endear offer? Endear provides email/help desk support, FAQ/forum resources, a knowledge base, phone support, 24/7 live rep assistance, and chat. Users describe the support team as professional, down to earth, and very responsive, with founders sometimes handling chat directly. Answer based on 1 reviews ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Endear includes **Reporting/Analytics**, giving teams a way to track customer trends and measure results over time. However, it does not include **Feedback Management** or **Surveys & Feedback**. Instead, it offers **Customizable Fields** (**41%**), which can help businesses capture and organize customer information in a way that fits their workflows, providing teams with clearer records and more relevant context for customer interactions. Reporting/Analytics 3.9 (19) 73.68% of 19 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Fields 4.1 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Contact Management 4.4 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Manage, organize, and store contact information CRM 4.4 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Reports 4.3 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Alter the layout and content of reports Customizable Templates 4.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Endear 61 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Retail: For Retail Stores - For Sales Teams/Organizations: Caters to sales teams - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketplace Integration: Integration with third-party marketplace software - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Product Catalog: Present a catalog of inventory that customers can view - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Onboarding & Training: Process of training new hires by providing them with sales tools and knowledge needed to complete the job - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.2 (47) 4.2 Based on 47 reviews ## Pricing Value for money 4.3 (37) Free Trial CRM Pro $350.00 Usage Based,Per Month Value for money 4.3 (37) 4.3 Based on 37 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[ Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (41) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (41) 4.6 Based on 41 reviews ## User reviews Overall rating 4.4 Based on 47 reviews Filter by rating 5(25) 4(17) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent SG Sophie G. Keyholder Apparel & Fashion ### "Endear is frustrating " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 17, 2026 Not good. It’s very frustrated that it takes so long to load each page and that the messages I’ve sent are not even being recorded. Pros The filters for the client contacts, so you can sort by last contacted. This is helpful in knowing who I should contact first. Cons Sending messages. It doesn’t show that I’ve sent them right away, and sometimes my sent messages do not even count. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JL Jason L. VP of IT and Systems Apparel & Fashion ### "Great tool for customer engagement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 7, 2026 We were able to connect store associates directly with customers for a more bespoke, white-glove experience. No one knows the product like our store employees do, and having them respond in real time—and even upsell—during customer interactions has been a huge boost to revenue. Pros Endear is an emerging partner that’s open to hearing how customers use the platform and is eager to implement feature requests when they make sense. Its ease of use made it possible for us to onboard our entire fleet of stores and better meet customers where they are. Cons We don’t necessarily dislike any of Endear’s current features, but we’re excited to see how they plan to layer AI into their native functionality moving forward. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CE Cristina E. Marketing Director Retail ### "We love Endear! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 Our overall experience with Endear is great. The team is there from start to finish from training our stores to make sure that they can use the platform to monthly calls to ensure we are up to date on new offerings, etc. we love working with them! Pros We love the customer support. We have had experiences in the past from other softwares where the support was not fast and with Endear our questions get answered right away. Cons I think the reporting could use more work. We would like to build companywide benchmarks and being able to pull in what exact segment is preforming the best would help us be able to do this. Switched from [Clientbook](https://www.capterra.com/p/183321/Clientbook-App/) The features that were available in Endear. We could pull customer data to make our messaging decisions. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SG Sara G. Key holder Retail ### "Clientele magic " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 2, 2025 My overall experience with Ebdear is great! I love the fact that I can have all of my clients in one place! Pros I love that I can take personal notes for each client! When I write a note in my own words, I can remember my clients better, and the connection I make with them would be even more genuine and personal! Cons When I’m sending a general email regarding an upcoming promotion, my understanding is that I can send to a group of 10 only at a time. It would have been easier if I could send the email to more clients at once! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DP Danielle P. Sales Ambassador Apparel & Fashion ### "Clientelling made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Endear has been effective in my selling; people love that I can add them to my list so I can reach out to them about promotions! Pros I like how Endear is easy to navigate. It is nice to be able to bounce around tabs and look people up. Cons Sometimes my customers from Shopify do not show up and I have to manually add them. It’s nice when they automatically appear. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH Adie H. Keyholder Retail ### "Easy and intuitive tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 September 17, 2025 Overall my experience with endear has been a positive one, it’s an easy to use and we get a good amount of response from our customer base. Pros The amount of customer data and the ease of use of the application. I like I can easily find the information I need in relation to client data. Cons Only being able to send mass marketing emails to ten customers at a time is a drawback and the sent responses do lag, and do not update quickly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DV Diego V. Regional Stores Manager Apparel & Fashion ### "Regional Stores Manager " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 25, 2025 The team has been super kind and available. The platform I think requires more education and time that I had imagined from the start. Pros The ease of the automated campaigns going out. I don't have to keep on checking to see if it's happening and feel confident it will play itself out. Cons I think the portion of writing the email isn't the friendliest. I wish changes would auto save. I feel like I have to save each time I upload product links. If I don't hit save and go to my preview, I have to go back and redo. The analytics portion I also sometimes don't feel like it is 100% accurate between in physical store and online store. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SP Sadaya P. Sales Brand Ambassador Consumer Goods ### "Why I like Endear " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 18, 2025 I do like this platform its easy to keep in contact with people Pros Endear is easy to use and very quick and simple! Cons The premade filters or the sections they make for you can be a little complicated to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Mark K. Sales Lead Retail ### "Sales Lead" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 February 26, 2025 As a sales manager I appreciate the intuitive interface, making training a breeze for new hires. Pros These features I like the most are the data driven insights. Cons I wish the email templates were more flexible. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PR PALOMA R. FASHION MANAGER Textiles ### "JANTAMINIAU REVIEW" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2025 My experience with Endear has been excellent. It has significantly improved our client interactions and helped streamline communication with our customers. The automation tools and analytics have provided valuable insights that enhanced our sales strategy. Highly recommend it for businesses looking to strengthen their customer relationships! Pros Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement. Cons While the platform is feature-rich, adding more customization options for reports would be a great enhancement. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/187844/Endear-Outbound-Retailing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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