# Endear Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Endear the right Customer Experience solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187844/Endear-Outbound-Retailing/reviews --- Endear 4.5 (44) [View alternatives](https://www.capterra.com/p/187844/Endear-Outbound-Retailing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Reviews of Endear Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews PR PALOMA R FASHION MANAGERTextiles, 11 - 50 employeesUsed the software for: Less than 6 months. “The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement.“ February 13, 2025 PR PALOMA R FASHION MANAGERTextiles, 11 - 50 employeesUsed the software for: Less than 6 months. “Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless.“ February 13, 2025 AH Adie H KeyholderRetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The amount of customer data and the ease of use of the application.“ September 17, 2025 MK Mark K Sales LeadRetail, 51 - 200 employeesUsed the software for: 1-2 years. “As a sales manager I appreciate the intuitive interface, making training a breeze for new hires.“ February 26, 2025 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas K. Customer Support Lead Food Production Used the software for: 6-12 months ### "Awesome Tool" May 22, 2020 5.0 Customer service was amazing! Pros I liked the ease of use and the statistical analysis Cons Make it easier to message 500 people at once. Review Source Response from Endear July 15, 2020 Hey Thomas, Thanks for the feedback! We've just recently made this adjustment to bulk sending for you and look forward to hearing what you think! PR PALOMA R. FASHION MANAGER Textiles Used the software for: Less than 6 months ### "JANTAMINIAU REVIEW" February 13, 2025 5.0 My experience with Endear has been excellent. It has significantly improved our client interactions and helped streamline communication with our customers. The automation tools and analytics have provided valuable insights that enhanced our sales strategy. Highly recommend it for businesses looking to strengthen their customer relationships! Pros Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement. Cons While the platform is feature-rich, adding more customization options for reports would be a great enhancement. Review Source KB Katia B. Store Director Retail Used the software for: 6-12 months ### "Needs work" July 13, 2020 3.0 Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful Pros The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach Cons The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible Review Source Response from Endear July 15, 2020 Hey Katia, Thanks so much for your feedback! We're actively working on a system to make the messaging experience on Endear more user friendly as well as releasing a mobile app to make responding to customers from your phone a breeze! Just as an FYI, you can always search for clients in the search bar of your inbox or go to all conversations to avoid the smart segments we create automatically. This should help you find the conversations you're looking for more quickly. Thanks again for the feedback! If you ever want to walk through how we can make it easier for you to use Endear, please don't hesitate to reach out to us at support@endearhq.com. SG Sara G. Key holder Retail Used the software for: Less than 6 months ### "Clientele magic " November 2, 2025 4.0 My overall experience with Ebdear is great! I love the fact that I can have all of my clients in one place! Pros I love that I can take personal notes for each client! When I write a note in my own words, I can remember my clients better, and the connection I make with them would be even more genuine and personal! Cons When I’m sending a general email regarding an upcoming promotion, my understanding is that I can send to a group of 10 only at a time. It would have been easier if I could send the email to more clients at once! Review Source HD Hailey D. Retail Supervisor Retail Used the software for: 1-2 years ### "Endear Review" February 12, 2025 4.0 I use endear every day to keep in touch with clients, from adding them to my client book to updating profiles, using their information to complete new orders, and reaching out to clients who may have questions! Pros I rally enjoy how user friendly the site is to navigate. The templates are easy to find and include in messaging, and moving from one client to the next feels seemless! Cons I think the metrics on reports and dashboard could be refined a little more/ the verbage for filters could be changed to be more clear. Review Source DP Danielle P. Sales Ambassador Apparel & Fashion Used the software for: Less than 6 months ### "Clientelling made easy" October 30, 2025 5.0 Endear has been effective in my selling; people love that I can add them to my list so I can reach out to them about promotions! Pros I like how Endear is easy to navigate. It is nice to be able to bounce around tabs and look people up. Cons Sometimes my customers from Shopify do not show up and I have to manually add them. It’s nice when they automatically appear. Review Source DV Diego V. Regional Stores Manager Apparel & Fashion Used the software for: Less than 6 months ### "Regional Stores Manager " April 25, 2025 4.0 The team has been super kind and available. The platform I think requires more education and time that I had imagined from the start. Pros The ease of the automated campaigns going out. I don't have to keep on checking to see if it's happening and feel confident it will play itself out. Cons I think the portion of writing the email isn't the friendliest. I wish changes would auto save. I feel like I have to save each time I upload product links. If I don't hit save and go to my preview, I have to go back and redo. The analytics portion I also sometimes don't feel like it is 100% accurate between in physical store and online store. Review Source AH Adie H. Keyholder Retail Used the software for: Less than 6 months ### "Easy and intuitive tool" September 17, 2025 4.0 Overall my experience with endear has been a positive one, it’s an easy to use and we get a good amount of response from our customer base. Pros The amount of customer data and the ease of use of the application. I like I can easily find the information I need in relation to client data. Cons Only being able to send mass marketing emails to ten customers at a time is a drawback and the sent responses do lag, and do not update quickly. Review Source MK Mark K. Sales Lead Retail Used the software for: 1-2 years ### "Sales Lead" February 26, 2025 4.0 As a sales manager I appreciate the intuitive interface, making training a breeze for new hires. Pros These features I like the most are the data driven insights. Cons I wish the email templates were more flexible. Review Source MH Manal H. Assistant Manager Retail Used the software for: Less than 6 months ### "Endear Review " November 5, 2024 4.0 Overall a good experience, Endear is pretty clear on how to use and quick to learn , just a couple of small things to fix. Pros \- The creativity of it, the way we can create campaigns, lookbooks, stories, etc - Newstore customers data based are connected to endear - East to use Cons \- The way the audiences are organized could use a bit more work - The fact that Endear notes and new store notes aren't connected - When you start a draft it usually doesn't re appear when you leave the page Review Source VT Valerie T. Retail Ambassator Retail Used the software for: Less than 6 months ### "Endear is has been a great tool to build community in our shop!" June 28, 2019 5.0 Pros I love the customer service. I can send a quick question into the chat and usually hear back within a few minutes. It has been extremely valuable for our company to be able to keep track and details about our clients. We are already seeing a positive outcome from using Endear. For example, on a personal level our staff is able to know names and details about each client and it has turned into the clients coming back to purchase. Cons It’s a new company so some kinks needed to get worked out in the beginning of our Endear relationship. However, the staff was always very timely in helping to fix the issues. I would like to see more detailed reports of sales and maybe a few tips for the best ways to reach out to clients. Review Source Response from Endear July 15, 2020 Hey Valerie, Thanks so much for working with us as one of our early customers. We hope that you enjoy the changes we've made along the way and continue enjoying your time on Endear! AH Amanda H. Director of Wholesale Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Endear - the best way to personalize outreach " August 23, 2022 5.0 Pros We love being able to create line sheets to send to clients and stores. This give us the option to make a curated selection for specific events. Cons There were bots that were signing up for our newsletter through Shopify and those contacts were being pulled into Endear. It would be beneficial to delete. Review Source RD Renata D. Sales Associate Retail Used the software for: Less than 6 months ### "Sales Associate User " February 15, 2023 5.0 Overall, I personally love how easy the system is. It makes my job pretty easy and I'm very excited about using it every chance that I get. Pros I get to email customers on a personal level, which I love as someone who works with something that's more on the intimate side. Cons There are a few glitches in the system that makes the software a little frustrating to work with. I.e. once I've selected a client to myself or to one of my colleagues, when I have to go back to the page to select more clients, it doesn't go back to where I left off; the system entirely starts all over. It's a huge time consumer flaw that does get frustrating when you don't have much time to do what I have to do on Endear. Review Source DC Darrius C. Expert Stylist Retail Used the software for: 1-2 years ### "Self-Made Review" August 25, 2022 4.0 to bad at all gets the job done for the most part Pros able to interact with my team fast and easy Cons still need to learn more about endear and how to use all the features Review Source JM Julieta M. Keyholder Apparel & Fashion Used the software for: Less than 6 months ### "Endear is fantastic!" June 19, 2020 5.0 So far it has been a really good experience Pros Out reach to client has become a lot easier Cons Nothing in particular. I just started using endear Review Source Response from Endear July 15, 2020 Hey Julieta! So awesome to hear that you've had such a good experience! Looking forward to seeing you continue to crush it! SP Sadaya P. Sales Brand Ambassador Consumer Goods Used the software for: Less than 6 months ### "Why I like Endear " March 18, 2025 5.0 I do like this platform its easy to keep in contact with people Pros Endear is easy to use and very quick and simple! Cons The premade filters or the sections they make for you can be a little complicated to use. Review Source KH Katie H. Email and SMS Marketing Manager and Head of Retention Retail Used the software for: 1-2 years ### "Dynamic Marketing for Brick and Mortar" May 13, 2024 5.0 Pros Endear is a multi-faceted channel that can allow each associate of the brand communicate and engage with customers on different levels. As a brand marketing team, we're able to blast ecomm customers in a more personalized manner on a more personalized, and targeted scale, than using our general ESP platform. On the other hand, store associates are able to communicate with top clients in a 1:1 manner to offer the most catered concierge shopping experience that our customer wouldn't normally get from brands that function within our same space. Endear really helps our store associates and retail experience be that much more elevated and makes our customers feel even that much more connected to our retail associates. Cons The only 2 things that aren't my favorite about Endear is that the reporting and analytics features are a little disjointed and there is no ability to make uploaded assets shoppable or to select what images are pulled into the platform from Shopify. Also something to note if you are new to Endear, be sure to set up the attribution window in your settings to what the rest of your revenue channels are set to or else if you want to change them later, the performance numbers of campaigns will experience a huge discrepancy from YoY performance. Review Source AL Alexandria L. Texas Market Manager Retail Used the software for: Less than 6 months ### "User Friendly + Revolutionizing CRM!" May 9, 2024 5.0 Excellent! We've only been using it at a store level for a couple of months and it's already a game changer for us. Pros Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature. Cons Reporting is still tricky to figure out. Review Source VR Verified Reviewer Client Services Consumer Goods Used the software for: 2+ years ### "Easy to Use, Consistent CRM with great reporting" May 14, 2024 5.0 Pros The best part about Endear is how useful so many departments can use the program. We mostly use for our retail staff but the stories function has made its way through many different teams due to the beautiful presentation of products. Cons The lack of organization available inside the segmenting tab. This isn't a huge issue but it would be great if there were folders or another way we could organize different client segments. Review Source AA Antonella A. Sales Associate Retail Used the software for: 1-2 years ### "My number One Resource for client contact!" May 9, 2024 5.0 Experience using Endear has been positive! I highly recommend this program! Pros Ease of use & intuitive. I use it on a daily basis! Cons I can't find anything to dislike about Endear. Review Source MM Mark M. Omni clienteling manager Retail Used the software for: Less than 6 months ### "Endear review" May 20, 2024 5.0 I'm only 3 weeks into using Endear. So far the experience has been great. The support I have received from Endear has been top notch Pros There is so much information at my fingertips with Endear, I just have to understand how to use it to my advantage. Cons Totally new system for me, so it will take time. There is a lag between our operating systems and Endear, which is in the process of being fixed. Review Source RL Richard L. Director of Business Development Retail Used the software for: 2+ years ### "Great people and Great CRM! " April 30, 2024 5.0 I loved working with the team at Endear. Always professional, down to earth and very responsive. I loved the fact that the founders, Jinesh and Leigh themselves would handle the support chat at times! A wonderful company and a great CRM platform, especially for retail. Pros Ease of client import and ability to manage the database. Very easy to train team mates and reach out to your clients. Great filters to get to the granularity of things and easy-to-use reporting tools. Cons Need quicker intergration with third party Review Source LA Lydia A. CRM Manager Apparel & Fashion Used the software for: 6-12 months ### "Easy to use and efficient" May 14, 2024 4.0 Positive, the team are quick to respond and we are utilising the tool everyday in our stores. Pros Very easy to set-up and get the team using the tool straight away. Syncs perfectly with Shopify. Cons Needed some custom work done to be able to use the tool in exactly the way we wanted. Review Source NR Natylie R. Manager Retail Used the software for: 6-12 months ### "Mostly Useful" May 13, 2024 4.0 Overall this is a useful application that helps us connect with clientele. Pros The reporting and data are very useful for the company. Cons There's still a lot of kinks, sometimes features don't work and I have to contact support. Review Source LP Lauren P. Senior Marketing Manager Luxury Goods & Jewelry Used the software for: Less than 6 months ### "My team loves it" May 14, 2024 4.0 Pros It is so user friendly and easy to learn - especially if you use Shopify! Cons Selecting products for stories in outreach. Switched from [Clientbook](https://www.capterra.com/p/183321/Clientbook-App/) Clientbook was very antiquated and better used by a smaller business. Review Source Similar Products Featured