# Page 2 | Endear Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Endear the right Customer Experience solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187844/Endear-Outbound-Retailing/reviews --- Endear 4.5 (46) [View alternatives](https://www.capterra.com/p/187844/Endear-Outbound-Retailing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Page 2 - Reviews of Endear ## Showing most helpful reviews Showing 26-46 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Antonella A. Sales Associate Retail Used the software for: 1-2 years ### "My number One Resource for client contact!" May 9, 2024 5.0 Experience using Endear has been positive! I highly recommend this program! Pros Ease of use & intuitive. I use it on a daily basis! Cons I can't find anything to dislike about Endear. Review Source aH allyson H. Director, Private Client Retail Used the software for: 1-2 years ### "Been with Endear for a year +" June 19, 2020 4.0 The team has been great to work with, more of a partner than anything else. I use the software a bit differently than intended and they are always willing to talk me through any question or problem, as well as being super receptive to feedback and taking my requests into account. I love the web sales attribution! Pros They've been great partners helping me work towards goals within my business. It's easy to use, I was able to get a team of 8 up and running within a week! Also, the team is super communicative and always gets back to myself, and the rest of the team, very quickly, which is greatly appreciated. Cons Data and reporting are a challenge right now, but continue to improve over time. I wish as an admin I had more visibility into my team's day-to-day, for coaching purposes. Reason for choosing Endear Web Sales Attribution!!!! Review Source Response from Endear July 15, 2020 Hey Allyson, We really appreciate you look at us as a partner in accomplishing your goals as we see you in the same way! We are really looking forward to continuing to work together and move forward! LM Lori M. Stylist Apparel & Fashion Used the software for: 1-2 years ### "Jarbo stylist" June 19, 2020 3.0 i would have to say I like some of the features but my success has been about 50/50 using it. i want to to be more. i love the concept. Pros I think the ability to create a personalized look books is useful. The ability to email of text is convenient. The functions have evolved over the time we have been using it so that has helped. Cons I find that it has been difficult to use in the beginning, it is getting better. It is slow or difficult to propagate contact info in to the data bank. I am unsure how my clients receive the emails. i have a low turnover of them opening it. I bet better results when I just email from my company email. Review Source Response from Endear July 15, 2020 Hey Lori, Thanks so much for being such a strong early user of ours! We really appreciate having users like you who provide the feedback it takes to build a great platform for retail stylists. I hope you've continued to see the platform get better as we've made more updates. MD Michelle D. Store Manager Retail Used the software for: Less than 6 months ### "Great clientelling tool" June 19, 2020 4.0 Overall I have been very happy with this tool. Again, the lookbooks are my favorite tool! I love how it makes clienteling (which can be tedious) an easy task. You can create a template to use for everyone or even insert it and tweak it slightly client by client. It is great having everything from your website easily accessible on the chat. Instead of having to pull up our website find an item and copy & paste a link, etc - you can stay on the same page and have what you need in a few clicks. Pros The ability to create and tailor lookbooks is wonderful. Before we would only be able to send in-store photos or screen shots from our wesbite. The lookbooks are such a better, complete presentation and much more professional. Also being able to track outreach success, the conversion period, and last contacted. The filtering process makes seeing who you should contact much easier. Cons For our company we have been using our personal emails to communicate before. While this tool is great, it was somewhat confusing to clients to be communicating through various channels and different email addresses or phone numbers. I also had a few instances where a client would give my endear email to their friends and I would not always receive the incoming messages. Review Source Response from Endear July 15, 2020 Hey Michelle, It is awesome to hear that you are such a huge fan of our lookbooks! I hope messaging has gotten easier after your company's initial transition period. As always, let us know if we can do anything to help! SL Silje L. Founder Luxury Goods & Jewelry Used the software for: 2+ years ### "Easy to use" July 14, 2020 5.0 Pros We have used Endear since we launched our company, and the ease of using Endear has made it a vital tool to manage and communicate with our clients without anything falling through the cracks. Cons That client lists cannot be protected from downloads. Review Source Response from Endear July 15, 2020 Hey Silje, As one of our first customers, we cannot thank you enough for the time and feedback you've given us! We're so happy to have helped you get your brand off the ground and look forward to growing with you! EC Eddie C. Founder/CEO Apparel & Fashion Used the software for: Less than 6 months ### "Finally, I can manage my outreach!" June 28, 2019 5.0 The team at Endear has been my favorite part of this process. They answer live chat in less than 10 minutes most of the time and they are always quick to call me and figure an issue out instead of going through a constant back and forth. They even ran a competition across sales associates where they paid for the incentive in the form of a gift card to my store or another one of their partner store and I thought that was so cool! Pros First, I can now organize and track my outreach to shoppers. I used to individually email people and keep a spreadsheet so I knew who I've emailed. Second, I have started letting my in-store employees view customer profiles and reach out to them. It's great because it makes my life easier and I've noticed customers respond really well when the message comes from an associate. Also, my associates have started to really engage with our brand more than this just being a job. Cons The billing process is a little confusing. They charge for "active users" which is still a fairly foreign term for me. Review Source Response from Endear July 15, 2020 Hey Eddie, Thanks so much for your feedback! So glad to hear that you and your team enjoyed the Endear sales competition! CO Colleen O. Showroom Manager Retail Used the software for: 6-12 months ### "Endear makes customer relationship management a breeze! " July 3, 2019 5.0 Endear has given us a much more organized way to clientele. Our customers love the lookbooks we are able to send them so that they can keep track of styles they like for future purchases. We also recently had great success with clienteling for a sample sale in our NYC store through Endear. Leigh and team offer excellent support with the app! Pros The ability to send personalized lookbooks to clients after they visit our showroom, as well as keep track of purchase history and create customer lists to invite to events, sales, etc. takes our customer relationship management to the next level. Many of the functions that Endear provides us with we are unable to do without the platform. Cons There are some functions that would make it even better: filtering order history by size, not having to refresh the app every time I log in (I have been in the middle of emails before and have had to start over once the app refreshes), and cost has been higher than we anticipated. Review Source Response from Endear July 15, 2020 Hey Colleen, Thanks so much for your kind words! We're so glad you have used Endear to take your client outreach to the next level. JK Jeremy K. Sales Advisor Retail Used the software for: Less than 6 months ### "My review of Endear" December 2, 2023 4.0 Complicated in its use. Not user friendly Pros I can communicate with clients fairly easily. Cons It has a problem with new sentences: First letter of first word isn’t large cap. I have to manually do that. Review Source AR Ashli R. Sales Supervisor and Lead Stylist Retail Used the software for: Less than 6 months ### "Perfect for Clienteling!" December 28, 2023 5.0 9/10 compared to my previous clientle system that I would rate 6/10 Pros How easy it is to use compared to previous clientle systems I have used for retail in the past. Cons How slow it can be when searching a customer in our overall customer base Review Source MR Marlon R. Retail manager Retail Used the software for: 6-12 months ### "Customer communication" June 19, 2020 4.0 Pros I really love that it makes emailing customers easy, also that lots of details of clients are shown. Cons I have been trying to contact clients who are not customers yet, our customers come from Shopify. I've realized that unless they are a customer, Endear does not make it so easy to message them. Review Source Response from Endear July 15, 2020 Hey Marlon, Great to hear you find Endear useful for seeing a more complete customer and messaging them! We'd love to walk you through how to manually add customers who haven't yet made a purchase so you can start taking notes and messaging with them just reach out over live chat or at support@endearhq.com. VT Valerie T. Retail Ambassator Retail Used the software for: Less than 6 months ### "Endear is has been a great tool to build community in our shop!" June 28, 2019 5.0 Pros I love the customer service. I can send a quick question into the chat and usually hear back within a few minutes. It has been extremely valuable for our company to be able to keep track and details about our clients. We are already seeing a positive outcome from using Endear. For example, on a personal level our staff is able to know names and details about each client and it has turned into the clients coming back to purchase. Cons It’s a new company so some kinks needed to get worked out in the beginning of our Endear relationship. However, the staff was always very timely in helping to fix the issues. I would like to see more detailed reports of sales and maybe a few tips for the best ways to reach out to clients. Review Source Response from Endear July 15, 2020 Hey Valerie, Thanks so much for working with us as one of our early customers. We hope that you enjoy the changes we've made along the way and continue enjoying your time on Endear! NR Natylie R. Manager Retail Used the software for: 6-12 months ### "Mostly Useful" May 13, 2024 4.0 Overall this is a useful application that helps us connect with clientele. Pros The reporting and data are very useful for the company. Cons There's still a lot of kinks, sometimes features don't work and I have to contact support. Review Source JL Jessica L. E-commerce Coordinator Retail Used the software for: 6-12 months ### "Awesome Organization " September 3, 2020 4.0 it has great features and easy to organize but simplifying it a bit more would be great and make messaging smoother as it feels like things don't flow together but they could Pros Integrated with Shopify! super organized and work well togeher Cons It has great features but it could be a more user-friendly and simplify or ease the messaging or sending process.in order to send one person a message it feels like you have to do a handful before sending the actual send button Switched from [Client Book CRM](https://www.capterra.com/p/131308/Client-Book-CRM/) less features and organization Review Source AH Amanda H. Director of Wholesale Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Endear - the best way to personalize outreach " August 23, 2022 5.0 Pros We love being able to create line sheets to send to clients and stores. This give us the option to make a curated selection for specific events. Cons There were bots that were signing up for our newsletter through Shopify and those contacts were being pulled into Endear. It would be beneficial to delete. Review Source EI Elizabeth I. Supervisor of Sales Retail Used the software for: Less than 6 months ### "Easy But not So Easy..." February 27, 2023 3.0 Once time was spent becoming acclimated with the program the ease of usage came. However, I believe it should have been a faster process than what occurred. Pros The ease of accessing all my clients promptly. Cons Complications on setting up an account as well as setting up out going messages. Review Source AL Ailyn L. Sales Manager Arts and Crafts Used the software for: Less than 6 months ### "Excellent Customer Service " August 26, 2022 5.0 its only been positive Pros Tracking Sales reports has been made not only visually clear but also statistically Cons If there was a feature on endear that I could see employee's overall customers and track them as a profile that would be so ideal to keep outreach on the right track Review Source RD Renata D. Sales Associate Retail Used the software for: Less than 6 months ### "Sales Associate User " February 15, 2023 5.0 Overall, I personally love how easy the system is. It makes my job pretty easy and I'm very excited about using it every chance that I get. Pros I get to email customers on a personal level, which I love as someone who works with something that's more on the intimate side. Cons There are a few glitches in the system that makes the software a little frustrating to work with. I.e. once I've selected a client to myself or to one of my colleagues, when I have to go back to the page to select more clients, it doesn't go back to where I left off; the system entirely starts all over. It's a huge time consumer flaw that does get frustrating when you don't have much time to do what I have to do on Endear. Review Source KD Kimberly D. Assistant Showroom Manager Retail Used the software for: Less than 6 months ### "Excellent program. Easy to use. Very efficient." September 14, 2022 5.0 I think it’s brilliant! Pros I love the automatic responses to purchases with thank you, as well as reminder messages 1 week after sending a draft order! Cons None yet, because we are a test group that just started it. Review Source DC Darrius C. Expert Stylist Retail Used the software for: 1-2 years ### "Self-Made Review" August 25, 2022 4.0 to bad at all gets the job done for the most part Pros able to interact with my team fast and easy Cons still need to learn more about endear and how to use all the features Review Source AT Alison T. Experience Operations Coordinator Retail Used the software for: 6-12 months ### "Very user-friendly" July 1, 2019 5.0 Pros It's very user-friendly, the overall look is appealing, and it's generally very useful! Cons Search functionality for items could maybe be improved a bit. Review Source Response from Endear July 15, 2020 Hey Alison, Thanks so much for your kind words! We'd love to hear more about the improvements you'd like to see in search so please feel free to reach out through in-app live chat or at support@endearhq.com. JM Julieta M. Keyholder Apparel & Fashion Used the software for: Less than 6 months ### "Endear is fantastic!" June 19, 2020 5.0 So far it has been a really good experience Pros Out reach to client has become a lot easier Cons Nothing in particular. I just started using endear Review Source Response from Endear July 15, 2020 Hey Julieta! So awesome to hear that you've had such a good experience! Looking forward to seeing you continue to crush it! Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.