# Endear Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Endear the right Customer Experience solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187844/Endear-Outbound-Retailing/reviews --- Endear 4.5 (46) [View alternatives](https://www.capterra.com/p/187844/Endear-Outbound-Retailing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Reviews of Endear Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews PR PALOMA R FASHION MANAGERTextiles, 11 - 50 employeesUsed the software for: Less than 6 months. “The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement.“ February 13, 2025 PR PALOMA R FASHION MANAGERTextiles, 11 - 50 employeesUsed the software for: Less than 6 months. “Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless.“ February 13, 2025 AH Adie H KeyholderRetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The amount of customer data and the ease of use of the application.“ September 17, 2025 MK Mark K Sales LeadRetail, 51 - 200 employeesUsed the software for: 1-2 years. “As a sales manager I appreciate the intuitive interface, making training a breeze for new hires.“ February 26, 2025 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas K. Customer Support Lead Food Production Used the software for: 6-12 months ### "Awesome Tool" May 22, 2020 5.0 Customer service was amazing! Pros I liked the ease of use and the statistical analysis Cons Make it easier to message 500 people at once. Review Source Response from Endear July 15, 2020 Hey Thomas, Thanks for the feedback! We've just recently made this adjustment to bulk sending for you and look forward to hearing what you think! CE Cristina E. Marketing Director Retail Used the software for: 1-2 years ### "We love Endear! " May 4, 2026 5.0 Our overall experience with Endear is great. The team is there from start to finish from training our stores to make sure that they can use the platform to monthly calls to ensure we are up to date on new offerings, etc. we love working with them! Pros We love the customer support. We have had experiences in the past from other softwares where the support was not fast and with Endear our questions get answered right away. Cons I think the reporting could use more work. We would like to build companywide benchmarks and being able to pull in what exact segment is preforming the best would help us be able to do this. Switched from [Clientbook](https://www.capterra.com/p/183321/Clientbook-App/) The features that were available in Endear. We could pull customer data to make our messaging decisions. Review Source KB Katia B. Store Director Retail Used the software for: 6-12 months ### "Needs work" July 13, 2020 3.0 Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful Pros The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach Cons The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible Review Source Response from Endear July 15, 2020 Hey Katia, Thanks so much for your feedback! We're actively working on a system to make the messaging experience on Endear more user friendly as well as releasing a mobile app to make responding to customers from your phone a breeze! Just as an FYI, you can always search for clients in the search bar of your inbox or go to all conversations to avoid the smart segments we create automatically. This should help you find the conversations you're looking for more quickly. Thanks again for the feedback! If you ever want to walk through how we can make it easier for you to use Endear, please don't hesitate to reach out to us at support@endearhq.com. JL Jason L. VP of IT and Systems Apparel & Fashion Used the software for: 2+ years ### "Great tool for customer engagement" May 7, 2026 4.0 We were able to connect store associates directly with customers for a more bespoke, white-glove experience. No one knows the product like our store employees do, and having them respond in real time—and even upsell—during customer interactions has been a huge boost to revenue. Pros Endear is an emerging partner that’s open to hearing how customers use the platform and is eager to implement feature requests when they make sense. Its ease of use made it possible for us to onboard our entire fleet of stores and better meet customers where they are. Cons We don’t necessarily dislike any of Endear’s current features, but we’re excited to see how they plan to layer AI into their native functionality moving forward. Review Source AL Alexandria L. Texas Market Manager Retail Used the software for: Less than 6 months ### "User Friendly + Revolutionizing CRM!" May 9, 2024 5.0 Excellent! We've only been using it at a store level for a couple of months and it's already a game changer for us. Pros Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature. Cons Reporting is still tricky to figure out. Review Source LP Lauren P. Senior Marketing Manager Luxury Goods & Jewelry Used the software for: Less than 6 months ### "My team loves it" May 14, 2024 4.0 Pros It is so user friendly and easy to learn - especially if you use Shopify! Cons Selecting products for stories in outreach. Switched from [Clientbook](https://www.capterra.com/p/183321/Clientbook-App/) Clientbook was very antiquated and better used by a smaller business. Review Source PR PALOMA R. FASHION MANAGER Textiles Used the software for: Less than 6 months ### "JANTAMINIAU REVIEW" February 13, 2025 5.0 My experience with Endear has been excellent. It has significantly improved our client interactions and helped streamline communication with our customers. The automation tools and analytics have provided valuable insights that enhanced our sales strategy. Highly recommend it for businesses looking to strengthen their customer relationships! Pros Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement. Cons While the platform is feature-rich, adding more customization options for reports would be a great enhancement. Review Source SG Sara G. Key holder Retail Used the software for: Less than 6 months ### "Clientele magic " November 2, 2025 4.0 My overall experience with Ebdear is great! I love the fact that I can have all of my clients in one place! Pros I love that I can take personal notes for each client! When I write a note in my own words, I can remember my clients better, and the connection I make with them would be even more genuine and personal! Cons When I’m sending a general email regarding an upcoming promotion, my understanding is that I can send to a group of 10 only at a time. It would have been easier if I could send the email to more clients at once! Review Source DP Danielle P. Sales Ambassador Apparel & Fashion Used the software for: Less than 6 months ### "Clientelling made easy" October 30, 2025 5.0 Endear has been effective in my selling; people love that I can add them to my list so I can reach out to them about promotions! Pros I like how Endear is easy to navigate. It is nice to be able to bounce around tabs and look people up. Cons Sometimes my customers from Shopify do not show up and I have to manually add them. It’s nice when they automatically appear. Review Source HD Hailey D. Retail Supervisor Retail Used the software for: 1-2 years ### "Endear Review" February 12, 2025 4.0 I use endear every day to keep in touch with clients, from adding them to my client book to updating profiles, using their information to complete new orders, and reaching out to clients who may have questions! Pros I rally enjoy how user friendly the site is to navigate. The templates are easy to find and include in messaging, and moving from one client to the next feels seemless! Cons I think the metrics on reports and dashboard could be refined a little more/ the verbage for filters could be changed to be more clear. Review Source LA Lydia A. CRM Manager Apparel & Fashion Used the software for: 6-12 months ### "Easy to use and efficient" May 14, 2024 4.0 Positive, the team are quick to respond and we are utilising the tool everyday in our stores. Pros Very easy to set-up and get the team using the tool straight away. Syncs perfectly with Shopify. Cons Needed some custom work done to be able to use the tool in exactly the way we wanted. Review Source JM Jarrod M. Senior Private Client Stylist Retail Used the software for: 6-12 months ### "Endear makes my job easier!" July 13, 2020 4.0 Endear helps me gauge the effectiveness of my client outreach. It shows me what type of outreach is well received and makes my clienteling more efficient. Pros It's so easy for me to keep in touch with my clients and track my sales. I also do the majority of my emailing from Endear, so it's a simple all-in-one tool. Cons The emailing isn't perfect, but it gets the job done. Review Source Response from Endear July 15, 2020 Hey Jarrod, Thanks so much for the positive review! We look forward to continuing to work with power users like you to make Endear a better tool for all of our users in all aspects. BE Brenda E. Sales Associate Retail Used the software for: 6-12 months ### "Client Relations " November 25, 2023 5.0 Very positive reaction from my clients. Also, this allows me to have communications with them on a regular basis. Pros I have used Endear to thank my clients for shopping with me and allowing me to serve them. I also love sending personal messages about events in our store. This App is great for building customer relations. Cons Nothing at this point. All has been good! Review Source TA Takeiko A. CX Analyst Apparel & Fashion Used the software for: 6-12 months ### "Strong improvement over time" June 28, 2019 3.0 Very positive and working with a lovely team. The quality of the product has steadily increased over time and as the company grows. Pros Endear is highly intuitive and the team at Endear is easy to work with, helpful, and always able to work with our functionality requests. Cons I would like if we could trace more order and analytics information from Endear and for more front end UX flexibility to change the page lay out, links, etc. Review Source Response from Endear July 15, 2020 Hey Takeiko, Thanks for the kind words and for being one of our early customers! We've taken in your feedback among others and made changes to the app experience so we're glad to hear you've noticed these improvements! SR Sydney R. Director of Operations Retail Used the software for: I used a free trial ### "Endear for the win!" May 22, 2020 5.0 The Endear Chat is SO HELPFUL! Quick and informative responses! Pros Software is SO user friendly! The option to segment your client list using the features makes client reach much more efficient and effective. Cons Wish there was a way to combine profiles when a client uses multiple emails at check out. Review Source Response from Endear July 15, 2020 Hey Sydney! We're so glad to hear you're loving Endear! RH Robyn H. Store manager Retail Used the software for: Less than 6 months ### "First time user " July 13, 2020 5.0 Very quick and and live the look book option! Pros I like the multi functions which will afford me better out each. Cons Although my responsibility to learn the ins and outs..... would have have liked a trained 1x1. I now know that an option. Review Source Response from Endear July 15, 2020 Hey Robyn, We do indeed offer 1 on 1 training if there is anything you have questions about! Please reach out to support@endearhq.com to set up some time to chat with one of our specialists. DV Diego V. Regional Stores Manager Apparel & Fashion Used the software for: Less than 6 months ### "Regional Stores Manager " April 25, 2025 4.0 The team has been super kind and available. The platform I think requires more education and time that I had imagined from the start. Pros The ease of the automated campaigns going out. I don't have to keep on checking to see if it's happening and feel confident it will play itself out. Cons I think the portion of writing the email isn't the friendliest. I wish changes would auto save. I feel like I have to save each time I upload product links. If I don't hit save and go to my preview, I have to go back and redo. The analytics portion I also sometimes don't feel like it is 100% accurate between in physical store and online store. Review Source AH Adie H. Keyholder Retail Used the software for: Less than 6 months ### "Easy and intuitive tool" September 17, 2025 4.0 Overall my experience with endear has been a positive one, it’s an easy to use and we get a good amount of response from our customer base. Pros The amount of customer data and the ease of use of the application. I like I can easily find the information I need in relation to client data. Cons Only being able to send mass marketing emails to ten customers at a time is a drawback and the sent responses do lag, and do not update quickly. Review Source MK Mark K. Sales Lead Retail Used the software for: 1-2 years ### "Sales Lead" February 26, 2025 4.0 As a sales manager I appreciate the intuitive interface, making training a breeze for new hires. Pros These features I like the most are the data driven insights. Cons I wish the email templates were more flexible. Review Source SP Sadaya P. Sales Brand Ambassador Consumer Goods Used the software for: Less than 6 months ### "Why I like Endear " March 18, 2025 5.0 I do like this platform its easy to keep in contact with people Pros Endear is easy to use and very quick and simple! Cons The premade filters or the sections they make for you can be a little complicated to use. Review Source MH Manal H. Assistant Manager Retail Used the software for: Less than 6 months ### "Endear Review " November 5, 2024 4.0 Overall a good experience, Endear is pretty clear on how to use and quick to learn , just a couple of small things to fix. Pros \- The creativity of it, the way we can create campaigns, lookbooks, stories, etc - Newstore customers data based are connected to endear - East to use Cons \- The way the audiences are organized could use a bit more work - The fact that Endear notes and new store notes aren't connected - When you start a draft it usually doesn't re appear when you leave the page Review Source KH Katie H. Email and SMS Marketing Manager and Head of Retention Retail Used the software for: 1-2 years ### "Dynamic Marketing for Brick and Mortar" May 13, 2024 5.0 Pros Endear is a multi-faceted channel that can allow each associate of the brand communicate and engage with customers on different levels. As a brand marketing team, we're able to blast ecomm customers in a more personalized manner on a more personalized, and targeted scale, than using our general ESP platform. On the other hand, store associates are able to communicate with top clients in a 1:1 manner to offer the most catered concierge shopping experience that our customer wouldn't normally get from brands that function within our same space. Endear really helps our store associates and retail experience be that much more elevated and makes our customers feel even that much more connected to our retail associates. Cons The only 2 things that aren't my favorite about Endear is that the reporting and analytics features are a little disjointed and there is no ability to make uploaded assets shoppable or to select what images are pulled into the platform from Shopify. Also something to note if you are new to Endear, be sure to set up the attribution window in your settings to what the rest of your revenue channels are set to or else if you want to change them later, the performance numbers of campaigns will experience a huge discrepancy from YoY performance. Review Source RL Richard L. Director of Business Development Retail Used the software for: 2+ years ### "Great people and Great CRM! " April 30, 2024 5.0 I loved working with the team at Endear. Always professional, down to earth and very responsive. I loved the fact that the founders, Jinesh and Leigh themselves would handle the support chat at times! A wonderful company and a great CRM platform, especially for retail. Pros Ease of client import and ability to manage the database. Very easy to train team mates and reach out to your clients. Great filters to get to the granularity of things and easy-to-use reporting tools. Cons Need quicker intergration with third party Review Source VR Verified Reviewer Client Services Consumer Goods Used the software for: 2+ years ### "Easy to Use, Consistent CRM with great reporting" May 14, 2024 5.0 Pros The best part about Endear is how useful so many departments can use the program. We mostly use for our retail staff but the stories function has made its way through many different teams due to the beautiful presentation of products. Cons The lack of organization available inside the segmenting tab. This isn't a huge issue but it would be great if there were folders or another way we could organize different client segments. Review Source MM Mark M. Omni clienteling manager Retail Used the software for: Less than 6 months ### "Endear review" May 20, 2024 5.0 I'm only 3 weeks into using Endear. So far the experience has been great. The support I have received from Endear has been top notch Pros There is so much information at my fingertips with Endear, I just have to understand how to use it to my advantage. Cons Totally new system for me, so it will take time. There is a lag between our operating systems and Endear, which is in the process of being fixed. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.