# FieldEx Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FieldEx Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/188012/FieldEx --- # FieldEx Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FieldEx ## What is FieldEx? FieldEx simplifies field service operations by providing a centralized platform to manage work orders, dispatch technicians, and track job progress in real time. Designed for teams operating across multiple sites, FieldEx enables efficient task assignment, seamless communication, and improved service coordination. Technicians can access their schedules, update job statuses, and upload photos or notes directly from the field using our mobile-friendly interface. Built-in reporting tools make it easy for managers to monitor job completion, workforce performance, and service history—without relying on spreadsheets. With FieldEx, field teams stay connected and accountable, ensuring faster service delivery and higher customer satisfaction. ## What is FieldEx used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FieldEx?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.fieldex.com/&name=FieldEx) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FieldEx 4.5 (20) VS. [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $20 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (20) Ease Of Use 4.6 (1,416) Value For Money 4.2 (20) Value For Money 4.4 (1,220) Customer Service 4.7 (20) Customer Service 4.6 (1,369) ## FieldEx alternatives [4.6 (428)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (5,150)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (227)](https://www.capterra.com/p/177014/Skimmer/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/188012/FieldEx/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting & Statistics 3.8 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Mobile Access 4.3 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Alerts/Notifications 4.0 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Asset Tracking 4.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Customizable Fields 3.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Contact Database 4.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. FieldEx 57 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Track and manage schedules and meetings via an integrated calendar Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Import and export data to and from software applications Store and organize documents in a centralized system Track unplanned equipment or network failures Digitally sign online documents Manage procedures that ensure organizational equipment remains in working condition Track the location of specific equipment at all times Store and access documents, forms, and photos in one centralized place Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Store, manage and track all forms in a centralized location System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Manage and track all job information and associated tasks Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Swipe a credit card or manually process payments while with the customer in the field Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Assign available resources to various projects and tasks Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Create, manage and track all task activities and progression Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.2 (20) 4.2 Based on 20 reviews ## Pricing Value for money 4.2 (20) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/188012/FieldEx/pricing/) Lite $0.00 It includes: - Mobile Access - Smart Task Assignment - Trigger-Based Job/Task Creation - Type-Dependent Picklists - Journey/Mileage Tracking - Task Assignment Requests - Custom Checklists - GPS Check-In/Out tracking - Real-time Task Updates - Task Attachments - Task and Job Templates - Customer-led Appointment Scheduling - Sales Order Tracking - Contact Database - Customer Segments - Products & Pricing Management - Geofence / Zone Tracking - Customer Survey - Job Order Management - Order History - Job Order attachments - Spare Part Management - Digital Signature - Job Summary PDF Generation - In-App Completion Form - Web and Mobile In-App Notifications - Preference & Profile-Based Alerts - Email Updates and Reminders - Custom Dashboards - Custom Notifications - Multi-language Interface - Leave Application & Management - Google and Microsoft Calendar Integration - User Management - Teams - Data Import/Export - Working Hours - Functional Access - Hierarchy-Based Data Visualization - Access based picklist - Role-Based Workflow - Standard / Custom Reports - Dynamic Data Views - Protected Reports - Report Filters - Report Exporting Growth $20.00 Per User,Per Month It includes: - Contract management - Project management - Dedicated support - Everything in Lite Pro (Best Value) $35.00 Per User,Per Month It includes: - Everything in Growth - Preventative maintenance scheduling - Inventory and stock control - Custom forms & field labels - Custom workflows & automations - GPS mileage tracking - Configurable Dropdowns & Lists - API integration Value for money 4.2 (20) 4.2 Based on 20 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (20) 4.7 Based on 20 reviews ## User reviews Overall rating 4.5 Based on 20 reviews Filter by rating 5(11) 4(9) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Customer Service Manager Financial Services ### "A Solid Field Service Tool with Room to Improve on Flexibility" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 30, 2026 Overall, FieldEx is a reliable platform for managing field service operations, particularly if your processes are well defined and don’t change frequently. It does the fundamentals well but may feel restrictive for teams that require agility, advanced reporting, or deeper integration with other systems. With UI improvements and stronger analytics, it could become a much more competitive solution. Pros FieldEx provides a structured way to manage field operations, especially for ticket tracking and job assignments. The system helps ensure visibility between the operations team and field technicians, which improves accountability and follow-ups. The core workflow is stable and works well for standard field service use cases. Cons Customization is limited and changes to workflows or rules often require system-level intervention rather than simple configuration. Reporting capabilities are fairly basic and require manual effort to extract meaningful insights. The user interface also feels dated and could be more intuitive for both agents and field technicians. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reasons for choosing FieldEx During the evaluation process, several alternative field service management and work order solutions were considered, including established enterprise platforms and more flexible cloud-based tools. These options were assessed based on functionality, scalability, ease of use, integration capability, and cost. FieldEx was ultimately selected due to its ability to meet core operational requirements at a reasonable price point and its suitability for structured field service workflows. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NA Nurul Adilah S. DIRECTOR Facilities Services ### "Great Support Team, but System Needs Improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 28, 2025 FieldEx shows good potential, but it still requires significant upgrades to make its features more user-friendly and reliable. While there may be other systems with more advanced functions, the strong human support from the FieldEx team truly stands out and deserves recognition. Pros The support team is very responsive and helpful. Their sales team also provides great assistance in speeding up the process. Cons The system still has many elements that need improvement. There are occasional bugs and delays that affect user experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MI Mohd Irwan Effenddie B. LEAD MCC Telecommunications ### "Lead, MSAR COMMAND CENTRE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2025 Overall, my experience with FieldEx has been positive. The platform is user-friendly, streamlines operations, and provides better visibility and control. While there is room for improvement in customization and performance, it has significantly enhanced efficiency and coordination. Pros FieldEx provides a user-friendly, centralized platform that streamlines operations, improves efficiency, and gives clear visibility and control over assets and field activities Cons Some features could be more customizable, and occasional system slowdowns affect efficiency. Please add more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Syed Muhammad Haikal S. Operation support Telecommunications ### "Awesome, the customer support team was very responsive and helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 8, 2025 Performance was affected when internet connectivity was weak. I enjoyed how FieldEx streamlined communication between field staff and the office Pros The interface was clean and user-friendly. I appreciated the real-time data collection and reporting, which improved our decision-making.” Cons New users may need time to get familiar with the platform. The ability to track progress in the field seamlessly was the best feature for me.” Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jonathan S. Assistant Manager Airlines/Aviation ### "FieldEx is a game changer for everyone in Facility Maintenance industry " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2025 FieldEx is a very good platform for everyone in the facilities Management industry and I wish to recommend it for everyone Pros Been able to monitor and report all my maintenance issues on this platform It is also good to create all your checklist onto the platform for daily inspections and reporting Cons I like everything about FieldEx because am able to use it for my maintenance activities . FieldEx is a very good tool for all Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AE Ariff Ezuan S. After Sales Specialist Retail ### "Experience using FieldEx " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2025 Overall I am happy with FieldEx. It has a lot of future potential that is actively being worked on. The team being open to feedback and suggestions make it easy to communicate. Pros I like FieldEx for it's consistency and ease of use in arranging jobs and tasks for repairs and servicing. The one thing that stands out a lot is how smooth and fast when any updates and changes are done to the settings. Cons The program has still has a lot of features that is not available right now. For example. A more granular and customized settings for user accounts as well as arranging jobs. However, updates are constantly being done and they are open to feedback, which is very useful to have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bryan K. After Sales Technician Retail ### "Summarized experience with FieldEx" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2025 Overall experience with FieldEx was above average easy to use, efficient, and met most of my needs . Pros FieldEx is easy to use, beginner friendly, with fast setup, clear guides, and an intuitive interface. Cons FieldEx lacks some user interface elements, which can make navigation less smooth or slightly confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Claudia T. General Manager Retail ### "General Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 19, 2025 It's reliable, and adaptable to our business needs. I would like to give credit to our account manager \[sensitive content hidden\] which has been very helpful and always willing to listen to our issues and going extra mile to propose solutions and product feature enhancements. Pros The system is easy to navigate and user-friendly for both our internal team and technicians in the field. It provides efficient job tracking, helps us stay organized, makes asset management much easier, and with the recent mobile access update, it has become even more user-friendly. Cons Overall, FieldEx has been very helpful, but there is still room for improvement in the overall UI/UX, with more flexible reporting and dashboard features and broader integration options that would make FieldEx even more powerful. Switched from [Xilnex Retail Business Solution](https://www.capterra.com/p/181704/Xilnex/) Our previous system was limited in workflow tracking and reporting, so we switched to FieldEx for better visibility and efficiency. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nor Amelia Suriati B. IT System Specialist Telecommunications ### "Excellent Customer Support Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 15, 2025 Overall, our experience with FieldEx has been good, with the outstanding customer support being the highlight of our journey and always providing excellent assistance whenever we faced challenges. Pros The customer support team at FieldEx has been outstanding. They were always responsive, patient, and very helpful in assisting us to identify and resolve issues quickly. Their follow-up and willingness to ensure we were satisfied was much appreciated. Cons The out-of-the-box solution has certain limitations that reduce the flexibility for customization to meet our exact operational needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Amal J. Civil Engineer Telecommunications ### "Review on FieldEx" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 13, 2025 Overall, in my opinion, FieldEx has been very helpful in enhancing the management of our company’s assets and inventory. It provides a more organized and efficient way to track, monitor, and update asset information, which ultimately supports better operational control. Pros I really like that FieldEx allows me to remotely monitor the status of our assets in real time. I also appreciate the automatic alerts for upcoming inspection due dates. It really helps ensure nothing gets missed. Cons I wish there was more flexibility when entering information during asset creation. for example, the ability to create custom dropdown items or use copy-and-paste functions. Many assets share similar details, with only minor differences like the serial number, so having these features would save time and reduce repetitive data entry. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Aimie A. Technical Executive Telecommunications ### "FieldEx Usage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 30, 2025 Overall we still manage to use at least the basic needs such as check in and check out task. As well as updating the inventory and assets. Pros It is easy to access, easy to use especially on assigning task, record the inventory and assets. Being able to monitor the preventive maintenance of the assets. Cons It is a bit complex to create our own report as this needs an experts to produce the report that we wanted to custom. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Syamil A. Assistant Manager, Operation Machinery ### "FieldEx goes SAFE" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 21, 2025 Our operation monitoring and approval process efficiency increase. There is room for improvement in the dashboard to suit our requirements, such as Productivity and OT hours Pros Gave our management team the visibility and access to our MS operation entries. The ability given to our clientele to manage their attendance and productivity approval. Cons Intermittent lagging and failed to load the main web page. 30-day report extraction fetch failed . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mizhar M. Executive Machinery ### "FieldEx Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 16, 2025 FieldEx delivers a strong overall experience, especially for small to medium-sized companies aiming to digitize and streamline their field operations. While not entirely without flaws, it offers a solid return on investment with its comprehensive tools Pros User-Friendly Interface & Operational Efficiency. Appreciate the platform's intuitive design, which simplifies field service management tasks. Cons Technical Issues. Have reported bugs and performance issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Customer Service Manager Hospital & Health Care ### "Reliable and Efficient Solution for Managing Field OperationS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2025 My overall experience with FieldEx has been excellent. It provided all the features we needed to manage our operations smoothly, especially when it came to technician utilisation. The platform made it easy to schedule and track jobs, ensuring our team was always working efficiently. It played a key role in helping us support critical healthcare systems with minimal downtime Pros "What I liked most about FieldEx is how it supports the healthcare industry by helping us efficiently schedule technicians to fix critical systems like TVs and Nurse Call. These systems are essential for both patient care and communication, and FieldEx makes it easier to ensure they are up and running quickly when issues arise." Cons Nothing much — it works well overall. Like any system, there’s always room for improvement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Stephen M. Country Manager Telecommunications ### "FieldEx - Usage in Telecommunications Sector" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 12, 2025 Generally positive. Support from the FieldEx team is good, with attentive and timely problem resolution. Pros The asset management features. Very useful to us to be able to track milestones for maintenance. Cons Reports. It would be a lot more useful if we could administer and manage our own reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Soon Fatt T. Engineer Gambling & Casinos ### "FieldEx - Room for improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 9, 2025 A job order system with SLA tracking offers improved metrics for managing jobs, optimizing manpower, and overseeing operational efficiency. Pros The job order with SLA tracking provides a better measure... Cons The reporting module is not easy to handle and customize based on needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Aiden T. IT Support Technician Consumer Goods ### "Coffex's 2 Year Experience with FieldEx" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 9, 2025 It has been a very pleasant working experience with \[sensitive content hidden\] ; a Business Process Consultant, who is much more technical than she lets on. She has a good understanding of the technical side of the work and is also helps us be a medium to explain in technical terms our needs. \[sensitive content hidden\] the Customer Success Manager has never been further away than a phone text. Always readily available and always excited to show us the latest developments with FieldEx. Customer Support Team has also been pretty spot on, Within an hour or so creating a ticket, there is always someone on the other end of the line ready to assist us. Overall I'd say FieldEx really has helped Coffex Coffee to move forward and sharpening our edge the manufacturing industry. Their system that they employ has an extremely large amount of potential to bridge the gap between digitalization and efficient workflows. With speed the name of the game, FieldEx also does bring that to the table regardless if it was a simple inquiry answered, or a hotfix to a bug found the day itself. Their customizability of the portal that we use has been a great feature as some of our workflows are unique such as integration of ERPs or if we just needed a new feature to be added to our version of the portal. Pros No detail is too small for them to consider and implement along with their attention to detail is commendable. They are extremely quick to answer our calls for technical assistance and quick on the trigger for the fixes. Cons More of a "extra mile" thing whereby the client relationship team could check up more on us to see if there were any personalized improvements/fixes/bugs that needed attention randomly or after a set interval of time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sam K. Technical Manager Food Production ### "Two-Year Experience with FieldEx" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 8, 2025 If I were to rate it on a scale of 0 to 9, I would give it a 6. While the system is helpful for job and report management, the operational steps within the system and apps could be simplified to enhance user-friendliness. Additionally, offering greater flexibility in user customization for certain features would make the system more powerful and efficient. Pros The digitization of operational processes allows for easier job and report management. Cons The customization of parameter data remains inflexible in certain features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FA Fariz A. IT Support Specialist Officer Security and Investigations ### "Fariz review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2025 I'm not the regular user but I having familiar this system for the past 5 years and this system getting better in terms of apps, features and function in apps. Support from fieldEx teams also really helps a lot when we having a issue. Pros The system, report, live location and job assign by planner to monitor their technician. Cons I like to see the progress and looks better after a few migration. Now the apps looks like easy and more friendly for users. Switched from [Didit](https://www.capterra.com/p/10023817/Didit/) for the better function and features because the previous apps just simple and basic apps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FA Faisal A. Business Development Farming ### "Support meets functionality" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 5, 2025 Pros FieldEx impressed me with their commitment to responsive support. Their prompt attention to queries and swift resolution of any technical issues that arose throughout the engagement demonstrated a high level of operational efficiency and client focus and created a positive experience. Cons Not necessarily a downside but new users might experience a learning curve as they navigate and familiarize themselves with the various tools and capabilities it provides. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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