--- title: "FieldEx Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FieldEx Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/188012/FieldEx/" page_type: "product" language: "en" --- # FieldEx Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FieldEx ## What is FieldEx? FieldEx is a field service management (FSM) + computerized maintenance management system (CMMS) platform for teams dispatching technicians across customer sites. Work orders are assigned manually or via round robin, automatically skipping staff on leave. Mandatory task sequences and checklists ensure consistent field execution. Technicians use the mobile app to view schedules, log parts, capture photos/signatures, and send job-close PDFs. A customer portal enables self-service requests, job tracking, and equipment history views. Preventive maintenance plans keep recurring visits on schedule, while a three-tier inventory system tracks parts from warehouse to technician to job. Every module, field, and label is customizable to match business operations, with built-in reporting to track completion and performance. ## What is FieldEx used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 96% Neutral 0% Negative 4% Starting price $10 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FieldEx?[Manage this product listing](https://www.g2.com/products/fieldex/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FieldEx 4.5 (27) VS. [4.6 (1,483)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $10 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (27) Ease Of Use 4.6 (1,443) Value For Money 4.2 (27) Value For Money 4.4 (1,246) Customer Service 4.7 (27) Customer Service 4.6 (1,396) ## FieldEx alternatives [4.6 (496)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/188012/FieldEx/alternatives/) ## FAQs about FieldEx Overview ### Which roles and teams benefit most from FieldEx? FieldEx is most used by customer service, after-sales, and field operations teams that manage service requests, technician dispatch, and follow-up work. Operations managers and general managers use it to track job progress and team performance, while IT specialists and engineers support system reliability, device connectivity, and service data visibility. Answer based on 27 reviews Overview ### What company size and industries is FieldEx built for? FieldEx is built mainly for small businesses, which make up 85% of reviewers, especially in telecommunications at 22%. It also serves retail and facilities services, each at 11%, with some midsize businesses at 11% and enterprises at 4%, supporting field service management for installation, repairs, maintenance, and site work. Answer based on 27 reviews Features and Usability ### What are the key features of FieldEx? FieldEx includes job scheduling, dispatch management, job tracking, and work order management for field service operations. It also offers asset tracking, inventory management, preventive maintenance, real-time monitoring, audit trail, and workflow automation, plus mobile signature capture, barcode/RFID scanning, and reporting for service and compliance records. Pricing ### How much does it cost and what fees or limitations are included? FieldEx starts at $10 per user/month for the Growth plan, which includes up to 20 users, contract management, dedicated support, and project management. The Pro plan is $55 per user/month for teams of 10+ users, and Enterprise pricing is not listed. A free trial is available. Answer based on 2 reviews Integrations ### Which third-party tools and platforms does FieldEx integrate with? FieldEx integrates with Calendly, Google Calendar, Salesforce Sales Cloud, and Dynamics 365 Business Central. These integrations cover scheduling, CRM, and business operations, giving teams connection points for calendar management, sales data, and back-office workflows. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does FieldEx offer? FieldEx offers in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, while documentation and videos provide self-paced reference material for setup, feature review, and ongoing learning. Answer based on 2 reviews Getting Started and Support ### What customer support options does FieldEx offer? FieldEx provides email/help desk, FAQ/forum, knowledge base, and chat support. Users describe the support experience as responsive and helpful, with quick ticket follow-up and practical assistance for questions, fixes, and customisation requests. Answer based on 4 reviews Features and Usability ### Is FieldEx easy to use for field service teams? FieldEx makes day-to-day field service work easy to manage, especially for dispatchers, technicians, and maintenance teams. The platform organizes work orders, assets, preventive maintenance, and job tracking clearly, though some users mention a learning curve, limited customization, occasional bugs, and a few steps that could feel simpler. Answer based on 15 reviews Features and Usability ### How good is the FieldEx user interface? FieldEx offers a clear interface that helps field technicians and office teams navigate jobs, assets, and service updates without much confusion. Many users find the app and web experience straightforward, but some note dated design elements, cluttered screens, navigation friction, limited visual dashboards, and responsiveness issues. Answer based on 15 reviews ## Features AI summary Based on 4,034 Field Service Management reviews Capterra data shows that buyers of Field Service Management rank the following features as their top priorities: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) FieldEx supports all three features that reviewers rate most highly: **Job Tracking**, **Job Scheduling**, and **Mobile Access**. Combined, these capabilities help businesses coordinate field work more efficiently, keep service jobs on schedule, and give teams access to updates from anywhere, allowing teams to respond faster and manage daily operations with better visibility. Scheduling 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 4.4 (17) 94.12% of 17 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Reporting & Statistics 3.7 (15) 100.00% of 15 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Alerts/Notifications 4.1 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Fields 3.5 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Work Order Management 4.2 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders FieldEx 72 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Storage: Store and organize documents in a centralized system - Downtime Tracking: Track unplanned equipment or network failures - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - File Storage: Store and access documents, forms, and photos in one centralized place - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - Forms Management: Store, manage and track all forms in a centralized location - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Allocation: Assign available resources to various projects and tasks - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.2 (27) 4.2 Based on 27 reviews ## Pricing Value for money 4.2 (27) Free Trial [View pricing plan details](https://www.capterra.com/p/188012/FieldEx/pricing/) Growth $10.00 Per User,Per Month It includes: - Contract management - Project management - Dedicated support Pro (Best Value) $55.00 Per User,Per Month It includes: - Everything in Growth - Preventative maintenance scheduling - Inventory and stock control - Custom forms & field labels - Custom workflows & automations - GPS mileage tracking - Configurable Dropdowns & Lists - API integration Enterprise Contact Us It includes: - Everything in Pro - SLA management - Feedback surveys - Asset requisition workflows - Custom email & notification templates Value for money 4.2 (27) 4.2 Based on 27 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (27) 4.7 Based on 27 reviews ## User reviews Overall rating 4.5 Based on 27 reviews Filter by rating 5(17) 4(9) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent EF Esteban F. Operations MAnager Airlines/Aviation ### "Great tool, intuitive, customizable, easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 20, 2026 Pros Great customer support and good value for the money. The tool is easy to use, intuitive and customizable Cons A little steep learning process at the beginning, but it worth it. Once the tool is custom configured for your use, is much more easy and intuitive Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) [Fiix](https://www.capterra.com/p/74916/Fiix/) [Maintenance Pro CMMS](https://www.capterra.com/p/212335/Maintenance-Pro-CMMS/) Reasons for choosing FieldEx Fast and efficient customer support. They advise me and support the complet implementation process Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. EA Essete A. General Manager Facilities Services ### "Thank you FieldEx team! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2026 FieldEx has been incredible from day one. Everyone I’ve had the chance to work with has been very supportive. \[sensitive content hidden\] and the entire team have played a huge role in building the system for our new one‑stop repair and maintenance company - Upkeefix in the US. They didn’t just help us build the platform — they stayed close throughout the process, encouraging us, and helping us create the momentum we needed to launch. Thank you, FieldEx team, for showing up like family. We look forward to growing, working, and thriving with you. Pros Great people, excellent support, and a product that delivers. FieldEx truly earns a perfect 5 star review, Cons Just launched our new company, and while we’re still building out the system, everything has been running smoothly with no issues so far. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MA Mohamed A. Senior Manager Facilities Services ### "Simple and Effective Field Service Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2026 FieldEx is a user-friendly and practical platform for managing maintenance and field service operations. It helps organize work orders, track and manage preventive maintenance efficiently. Overall, a good solution for facilities management companies. Pros FieldEx offers a well-organized and user-friendly platform for managing field service and maintenance activities. I particularly like the job order management, preventive maintenance, and overall visibility of service activities. The interface is easy to understand, and it helps keep maintenance tasks, technicians, and service records organized in one place. Cons FieldEx is a strong and user-friendly platform, with only a few areas that could be enhanced further. With continued updates and improvements FieldEx could become even more flexible and suitable for a wider range of business requirements. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MI Maria I. Technical Department Manager Consumer Services ### "Positive experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 Very good customer experience, the replies are very fast, the consultation meeting is a very nice & useful add, and everybody I've interacted with had very good skills and a positive energy (Iman, Josephine and Mithran) Pros I like that the data can be stored in a logic way as client with equipment and from each equipment can be opened a job order and also how easy it is to open a new task. I like that the clients can see the status of the jobs for their equipment. Cons It would be nice to have some kind of cookies implemented so we can click on a job and, when coming back, to have the same info/filters applied. Also, it would be nice to have a more visual way of representing the jo for the report scope. like graphs or trello/planner visual for the technicians to better visualize the tasks they have. Switched from [monday service](https://www.capterra.com/p/10023357/monday-service/) I like the data base that can be created in fieldex for customers and the "easiness" of opening the task Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AA Aaron A. Operation Manager Hospitality ### "FieldEx CT Nexus feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 14, 2026 So far, I would rate the app and website 8/10. Overall, the experience has been good, and both platforms are quite easy to use and navigate. The features are useful, and most functions work smoothly for my daily needs. The interface is also clear and user-friendly, making it easy to find what I am looking for. However, there are still a few areas that could be improved, especially in terms of overall performance, responsiveness, and making certain features easier to access. With some improvements and further updates, I believe the app and website could provide an even better user experience. Pros The app and website are easy for our coffee technicians to use and navigate. The instructions and features are clear, making it easy for technicians to understand what needs to be done, update service information, and complete their reports. Overall, the platform is user-friendly and straightforward for our technical team. Cons One area that could be improved is the photo upload requirement. Currently, our technicians are required to upload three pictures for every job. It would be more practical to allow fewer photos when three are not necessary. The check-in and check-out function could also be improved, as our technicians sometimes experience issues where they are unable to check in or check out successfully. Improving the stability and reliability of this function would help our technicians complete their service reports more smoothly and avoid delays. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CY Chiu Yan L. IT IoT Executive Food Production ### "Need serious improvements" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 August 6, 2026 Slow and time-consuming for both technicians and task planners to work with FieldEx. Bogged with endless menus to click and forms to fill. Pros Google Maps API works well with filling out the Task Location field Customer supports are rather quick and responsive Cons Unintuitive user experience riddled with minor bugs Search bar does not support keyword-based search Unfriendly UI design, overview page is cluttered with tiny rows of data The ability to customize Action Taken / Resolution Code fields is still locked behind paywall Lack of offline functionality Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. YD Yannick D. Manager Construction ### "FieldEx use over 1.5 years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2026 Overall, a solid experience. FieldEx is reliable, easy to use, and backed by a support team that's genuinely responsive and willing to customise the platform to fit our needs. Good value for money and a real improvement to how we manage field operations. Pros FieldEx's system is supported by an amazing team with a great sense of customer service. The platform is easy to use, reliable for maintenance management, and the mobile access lets our field staff update jobs on the go. The team also went the extra mile with customisation work tailored to our needs, which made a real difference. Cons There's a slight learning curve at first, minor points overall and nothing that outweighs the benefits. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reasons for choosing FieldEx FieldEx is a proper field management system. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AN Anonymous User Customer Service Manager Financial Services ### "A Solid Field Service Tool with Room to Improve on Flexibility" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 30, 2026 Overall, FieldEx is a reliable platform for managing field service operations, particularly if your processes are well defined and don’t change frequently. It does the fundamentals well but may feel restrictive for teams that require agility, advanced reporting, or deeper integration with other systems. With UI improvements and stronger analytics, it could become a much more competitive solution. Pros FieldEx provides a structured way to manage field operations, especially for ticket tracking and job assignments. The system helps ensure visibility between the operations team and field technicians, which improves accountability and follow-ups. The core workflow is stable and works well for standard field service use cases. Cons Customization is limited and changes to workflows or rules often require system-level intervention rather than simple configuration. Reporting capabilities are fairly basic and require manual effort to extract meaningful insights. The user interface also feels dated and could be more intuitive for both agents and field technicians. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reasons for choosing FieldEx During the evaluation process, several alternative field service management and work order solutions were considered, including established enterprise platforms and more flexible cloud-based tools. These options were assessed based on functionality, scalability, ease of use, integration capability, and cost. FieldEx was ultimately selected due to its ability to meet core operational requirements at a reasonable price point and its suitability for structured field service workflows. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NA Nurul Adilah S. DIRECTOR Facilities Services ### "Great Support Team, but System Needs Improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 28, 2025 FieldEx shows good potential, but it still requires significant upgrades to make its features more user-friendly and reliable. While there may be other systems with more advanced functions, the strong human support from the FieldEx team truly stands out and deserves recognition. Pros The support team is very responsive and helpful. Their sales team also provides great assistance in speeding up the process. Cons The system still has many elements that need improvement. There are occasional bugs and delays that affect user experience. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MI Mohd Irwan Effenddie B. LEAD MCC Telecommunications ### "Lead, MSAR COMMAND CENTRE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2025 Overall, my experience with FieldEx has been positive. The platform is user-friendly, streamlines operations, and provides better visibility and control. While there is room for improvement in customization and performance, it has significantly enhanced efficiency and coordination. Pros FieldEx provides a user-friendly, centralized platform that streamlines operations, improves efficiency, and gives clear visibility and control over assets and field activities Cons Some features could be more customizable, and occasional system slowdowns affect efficiency. Please add more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Syed Muhammad Haikal S. Operation support Telecommunications ### "Awesome, the customer support team was very responsive and helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 8, 2025 Performance was affected when internet connectivity was weak. I enjoyed how FieldEx streamlined communication between field staff and the office Pros The interface was clean and user-friendly. I appreciated the real-time data collection and reporting, which improved our decision-making.” Cons New users may need time to get familiar with the platform. The ability to track progress in the field seamlessly was the best feature for me.” Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jonathan S. Assistant Manager Airlines/Aviation ### "FieldEx is a game changer for everyone in Facility Maintenance industry " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2025 FieldEx is a very good platform for everyone in the facilities Management industry and I wish to recommend it for everyone Pros Been able to monitor and report all my maintenance issues on this platform It is also good to create all your checklist onto the platform for daily inspections and reporting Cons I like everything about FieldEx because am able to use it for my maintenance activities . FieldEx is a very good tool for all Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AE Ariff Ezuan S. After Sales Specialist Retail ### "Experience using FieldEx " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2025 Overall I am happy with FieldEx. It has a lot of future potential that is actively being worked on. The team being open to feedback and suggestions make it easy to communicate. Pros I like FieldEx for it's consistency and ease of use in arranging jobs and tasks for repairs and servicing. The one thing that stands out a lot is how smooth and fast when any updates and changes are done to the settings. Cons The program has still has a lot of features that is not available right now. For example. A more granular and customized settings for user accounts as well as arranging jobs. However, updates are constantly being done and they are open to feedback, which is very useful to have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bryan K. After Sales Technician Retail ### "Summarized experience with FieldEx" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2025 Overall experience with FieldEx was above average easy to use, efficient, and met most of my needs . Pros FieldEx is easy to use, beginner friendly, with fast setup, clear guides, and an intuitive interface. Cons FieldEx lacks some user interface elements, which can make navigation less smooth or slightly confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Claudia T. General Manager Retail ### "General Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 19, 2025 It's reliable, and adaptable to our business needs. I would like to give credit to our account manager \[sensitive content hidden\] which has been very helpful and always willing to listen to our issues and going extra mile to propose solutions and product feature enhancements. Pros The system is easy to navigate and user-friendly for both our internal team and technicians in the field. It provides efficient job tracking, helps us stay organized, makes asset management much easier, and with the recent mobile access update, it has become even more user-friendly. Cons Overall, FieldEx has been very helpful, but there is still room for improvement in the overall UI/UX, with more flexible reporting and dashboard features and broader integration options that would make FieldEx even more powerful. Switched from [Xilnex Retail Business Solution](https://www.capterra.com/p/181704/Xilnex/) Our previous system was limited in workflow tracking and reporting, so we switched to FieldEx for better visibility and efficiency. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Nor Amelia Suriati B. IT System Specialist Telecommunications ### "Excellent Customer Support Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 15, 2025 Overall, our experience with FieldEx has been good, with the outstanding customer support being the highlight of our journey and always providing excellent assistance whenever we faced challenges. Pros The customer support team at FieldEx has been outstanding. They were always responsive, patient, and very helpful in assisting us to identify and resolve issues quickly. Their follow-up and willingness to ensure we were satisfied was much appreciated. Cons The out-of-the-box solution has certain limitations that reduce the flexibility for customization to meet our exact operational needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Amal J. Civil Engineer Telecommunications ### "Review on FieldEx" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 13, 2025 Overall, in my opinion, FieldEx has been very helpful in enhancing the management of our company’s assets and inventory. It provides a more organized and efficient way to track, monitor, and update asset information, which ultimately supports better operational control. Pros I really like that FieldEx allows me to remotely monitor the status of our assets in real time. I also appreciate the automatic alerts for upcoming inspection due dates. It really helps ensure nothing gets missed. Cons I wish there was more flexibility when entering information during asset creation. for example, the ability to create custom dropdown items or use copy-and-paste functions. Many assets share similar details, with only minor differences like the serial number, so having these features would save time and reduce repetitive data entry. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Aimie A. Technical Executive Telecommunications ### "FieldEx Usage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 30, 2025 Overall we still manage to use at least the basic needs such as check in and check out task. As well as updating the inventory and assets. Pros It is easy to access, easy to use especially on assigning task, record the inventory and assets. Being able to monitor the preventive maintenance of the assets. Cons It is a bit complex to create our own report as this needs an experts to produce the report that we wanted to custom. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Syamil A. Assistant Manager, Operation Machinery ### "FieldEx goes SAFE" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 21, 2025 Our operation monitoring and approval process efficiency increase. There is room for improvement in the dashboard to suit our requirements, such as Productivity and OT hours Pros Gave our management team the visibility and access to our MS operation entries. The ability given to our clientele to manage their attendance and productivity approval. Cons Intermittent lagging and failed to load the main web page. 30-day report extraction fetch failed . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mizhar M. Executive Machinery ### "FieldEx Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 16, 2025 FieldEx delivers a strong overall experience, especially for small to medium-sized companies aiming to digitize and streamline their field operations. While not entirely without flaws, it offers a solid return on investment with its comprehensive tools Pros User-Friendly Interface & Operational Efficiency. Appreciate the platform's intuitive design, which simplifies field service management tasks. Cons Technical Issues. Have reported bugs and performance issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Customer Service Manager Hospital & Health Care ### "Reliable and Efficient Solution for Managing Field OperationS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2025 My overall experience with FieldEx has been excellent. It provided all the features we needed to manage our operations smoothly, especially when it came to technician utilisation. The platform made it easy to schedule and track jobs, ensuring our team was always working efficiently. It played a key role in helping us support critical healthcare systems with minimal downtime Pros "What I liked most about FieldEx is how it supports the healthcare industry by helping us efficiently schedule technicians to fix critical systems like TVs and Nurse Call. These systems are essential for both patient care and communication, and FieldEx makes it easier to ensure they are up and running quickly when issues arise." Cons Nothing much — it works well overall. Like any system, there’s always room for improvement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Stephen M. Country Manager Telecommunications ### "FieldEx - Usage in Telecommunications Sector" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 12, 2025 Generally positive. Support from the FieldEx team is good, with attentive and timely problem resolution. Pros The asset management features. Very useful to us to be able to track milestones for maintenance. Cons Reports. It would be a lot more useful if we could administer and manage our own reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Soon Fatt T. Engineer Gambling & Casinos ### "FieldEx - Room for improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 9, 2025 A job order system with SLA tracking offers improved metrics for managing jobs, optimizing manpower, and overseeing operational efficiency. Pros The job order with SLA tracking provides a better measure... Cons The reporting module is not easy to handle and customize based on needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Aiden T. IT Support Technician Consumer Goods ### "Coffex's 2 Year Experience with FieldEx" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 9, 2025 It has been a very pleasant working experience with \[sensitive content hidden\] ; a Business Process Consultant, who is much more technical than she lets on. She has a good understanding of the technical side of the work and is also helps us be a medium to explain in technical terms our needs. \[sensitive content hidden\] the Customer Success Manager has never been further away than a phone text. Always readily available and always excited to show us the latest developments with FieldEx. Customer Support Team has also been pretty spot on, Within an hour or so creating a ticket, there is always someone on the other end of the line ready to assist us. Overall I'd say FieldEx really has helped Coffex Coffee to move forward and sharpening our edge the manufacturing industry. Their system that they employ has an extremely large amount of potential to bridge the gap between digitalization and efficient workflows. With speed the name of the game, FieldEx also does bring that to the table regardless if it was a simple inquiry answered, or a hotfix to a bug found the day itself. Their customizability of the portal that we use has been a great feature as some of our workflows are unique such as integration of ERPs or if we just needed a new feature to be added to our version of the portal. Pros No detail is too small for them to consider and implement along with their attention to detail is commendable. They are extremely quick to answer our calls for technical assistance and quick on the trigger for the fixes. Cons More of a "extra mile" thing whereby the client relationship team could check up more on us to see if there were any personalized improvements/fixes/bugs that needed attention randomly or after a set interval of time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sam K. Technical Manager Food Production ### "Two-Year Experience with FieldEx" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 8, 2025 If I were to rate it on a scale of 0 to 9, I would give it a 6. While the system is helpful for job and report management, the operational steps within the system and apps could be simplified to enhance user-friendliness. Additionally, offering greater flexibility in user customization for certain features would make the system more powerful and efficient. Pros The digitization of operational processes allows for easier job and report management. Cons The customization of parameter data remains inflexible in certain features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Jobber vs FieldEx](https://www.capterra.com/compare/127994-188012/Jobber-vs-FieldEx) [FieldPulse vs FieldEx](https://www.capterra.com/compare/153475-188012/FieldPulse-vs-FieldEx)