--- title: "Enterprise Bot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Enterprise Bot Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/188017/Chatbot2Go/" page_type: "product" language: "en" --- # Enterprise Bot Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Enterprise Bot ## What is Enterprise Bot? Swiss-based Enterprise Bot, a leader in Conversational AI, process automation and GenAI, is transforming customer and employee interactions for Customer Service, Sales, Knowledge Management and Digital Coworker. Powered by LLMs like ChatGPT and Llama 2, it offers unmatched personalization and omnichannel solutions via email, voice, and chat. Integrated with core systems like SAP, CRMs and more, the AI not only answers but resolves queries to boost CX, employee productivity, and profitability. ## What is Enterprise Bot used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Natural Language Processing (NLP)](https://www.capterra.com/natural-language-processing-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Enterprise Bot?[Manage this product listing](https://www.g2.com/products/enterprise-bot/claim_requests/new?auto=true) ## Enterprise Bot Overview Updated September 2026 AI summary Enterprise Bot delivers AI-driven solutions for midsize and enterprise organizations seeking to automate and enhance customer interactions across IVR, chat, and contact center channels. Its platform supports features like automatic call distribution, live chat, call recording, and multi-channel management, along with generative AI, CRM integration, and real-time analytics. Deployment options include cloud and major operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Enterprise Bot 4.5 (10) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10) Ease Of Use 4.6 (1,769) Value For Money 4.4 (9) Value For Money 4.6 (1,519) Customer Service 5.0 (10) Customer Service 4.7 (1,538) ## Enterprise Bot alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) ## FAQs about Enterprise Bot Overview ### Which roles and teams benefit most from Enterprise Bot? Enterprise Bot is most used by customer support, QA, and digital service operations teams that need to automate inquiries, improve response quality, and streamline service workflows. Project managers and digital transformation leads use it to coordinate chatbot initiatives, while marketing and innovation teams apply it to improve customer engagement and scale conversational experiences. Answer based on 10 reviews Overview ### What company size and specific industries is Enterprise Bot built for? Enterprise Bot is designed for enterprise organizations in healthcare, retail, travel, insurance, and financial services, including companies in the DACH region and worldwide. It fits larger businesses that are updating customer and employee support to improve customer experience and employee productivity. Features and Usability ### What are the key features of Enterprise Bot? Enterprise Bot offers AI Copilot, chatbot, and generative AI for automated responses, intent recognition, and human handover. It also includes multi-channel communication through live chat, SMS messaging, email automation, and social media integration, plus workflow automation, access controls, knowledge base management, and real-time analytics. Integrations ### Which third-party tools and platforms does Enterprise Bot integrate with? Enterprise Bot integrates with 8 third-party tools and platforms, including Anywhere365, Automation Anywhere, GENESYS, Hanna CRM, SS&C Blue Prism, ServiceNow, UiPath, and iTSM. Its catalog covers communication, CRM, IT service management, and automation platforms for connecting enterprise workflows across systems. Getting Started and Support ### What training and onboarding options does Enterprise Bot offer? Enterprise Bot provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and recorded walkthroughs for teams that need different ways to review setup and product information. Getting Started and Support ### What customer support options does Enterprise Bot offer? Enterprise Bot offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available to describe support quality, response times, or common frustrations, so only the listed support channels can be confirmed. ## Features AI summary Based on 558 IVR reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) Enterprise Bot supports **Call Routing** and **Automatic Call Distribution**, giving teams a way to direct incoming calls to the right destination and manage call flow more efficiently. However, it does not include **Call Center Management**. Instead, it offers other important capabilities that reviewers also value, such as **Call Monitoring** (**44%**) and **Call Recording** (**46%**), helping businesses track call quality, review customer interactions, and improve service consistency over time. Natural Language Processing 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Third-Party Integrations 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes AI Copilot 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Autoresponders 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Enterprise Bot 119 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Deep Learning: Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbox Management: Organize, prioritize, and manage incoming communications - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Social Integration: Integrate with more than one social media network - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Part of Speech Tagging: Categorize words in a text with a particular part of speech, depending on the definition of the word and its context. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Topic Classification: Identify recurrent themes or topics - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Video Chat: Chat with your counterparts over the video in real time - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (10) 4.5 Based on 10 reviews ## Pricing Value for money 4.4 (9) ### Starting price Free trial not available Value for money 4.4 (9) 4.4 Based on 9 reviews ## Integrations [ UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Automation Anywhere](https://www.capterra.com/p/124575/Web-Data-Extraction/)[ Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[ WorkHQ Platform](https://www.capterra.com/p/189183/Intelligent-Digital-Workforce-Platform/)[ GENESYS](https://www.capterra.com/p/168825/GENESYS/)[ Hanna CRM](https://www.capterra.com/p/178749/Hanna-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 4.5 Based on 10 reviews Filter by rating 5(6) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Nurul Salimah H. Oracle Database Administrator Financial Services ### "Quick chat and live support chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 18, 2022 It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries. Pros It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved. Cons Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information. Switched from [Prompt.io](https://www.capterra.com/p/164777/Chatbox/) [FoxText](https://www.capterra.com/p/165789/FoxText/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kilian S. Projektleiter Digitalisierung Transportation/Trucking/Railroad ### "Innovatives und felxibles Unternehmen" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 31, 2022 Dank Enterprise Bot können wir unseren Kundinnen und Kunden einen innovativen Kommunikationskanal anbieten. Pros Die Chat Bot und Live Chat Funktion welche Enterprise Bot anbietet ist ein Mehrwert für unsere Kunden. Cons Das Training des Bots ist sehr zeitaufwändig und ein stetiger Prozess. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IH imane H. Project manager Insurance ### "Very nice experience with Enterprise bot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future. Pros We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting Cons Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Alex M. Head QA Team Financial Services ### "ERA implementation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2022 we let the tool read each incoming mail, decide about the intent of the customers request, create a ticket (in a standard ticket tool) and assign this ticket to the relevant resolver groupt. the recognition rate of the intents is very good Pros I highly appreciate the quality of the tool and its capability to understand the intent of a customer email Cons I have nothing to add in this area, I am fully satisfied with it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ID Ingrid D. Projektleiterin Insurance ### "Einsatz eines Sprachroboters" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2022 Enterprise Bot hat den Sprachroboter in unserem Unternehmen implementiert und das Projekt intensiv begleitet. Die MitarbeiterInnen sind hochmotiviert, engagiert und handeln im Interesse des Kunden. Pros Der Roboter beantwortet selbstständig, akkurat und 7/24 diverse Fragen der Kundinnen und Kunden. Die MitarbeiterInnen werden von immer wiederkehrenden gleichen telefonischen Anfragen entlastet. Der Sprachroboter ergänzt den bereits eingesetzten ChatBot. Cons Das Statistik- und Trainingstool könnte noch benutzerfreundlicher (einfacher) gestaltet werden. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Stefan M. Customer Support - Quality Assurance Financial Services ### "Smart and Innovative" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2022 High customer focus, solution oriented and smart people. They were very quick in understand different business needs. Pros We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented. Cons The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Goreti P. Marketing Manager Financial Services ### "Chatbot - Customer services available 24/24" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2022 We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help. Pros It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple. Cons Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp) Reasons for choosing Enterprise Bot Quick reply from the team evolved; Solution more in line with our demand; Costs Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. YV Yoelle V. Innovation Consultant Leisure, Travel & Tourism ### "The best people and support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 24, 2022 Pros Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy. Cons As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CS Claudio S. Teamleiter Operaions & Support Digital Services Insurance ### "Einfache Handhabung und intuitive Bedienung " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2022 Pros Flexibel; Offen für Ideen; Speditiv in der Umsetzung Cons Grosser initial Aufwand bis Inhalte drin sind Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 28, 2022 Thank you for your response, Claudio. Appreciate your valuable feedback. GM Gloria M. Digital Marketing Manager Financial Services ### "Great for customer care support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2022 Pros The click bot helped us to give real-time answers to our new clients on the website and social media (Facebook). Cons The process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 28, 2022 Thank you for your response, Gloria. Appreciate your valuable feedback. As you have rightly pointed out, we too have recognised the time and effort taken to build a bot using intents and triggers. To make bot-building simpler and easier, we have built a new solution that cuts down the human effort and gets your bot up and running in a day. Happy to explain further! 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