# Enterprise Bot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Enterprise Bot the right IVR solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188017/Chatbot2Go/reviews --- Enterprise Bot 4.5 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Enterprise Bot Ease of use 4.6 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nurul Salimah H. Oracle Database Administrator Financial Services Used the software for: 2+ years ### "Quick chat and live support chat" May 18, 2022 5.0 It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries. Pros It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved. Cons Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information. Review Source iH imane H. Project manager Insurance Used the software for: 6-12 months ### "Very nice experience with Enterprise bot" January 28, 2022 5.0 Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future. Pros We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting Cons Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat Alternatives considered [Vizir](https://www.capterra.com/p/143687/Vizir/) Review Source YV Yoëlle V. Innovation Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "The best people and support" January 24, 2022 4.0 Pros Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy. Cons As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends. Review Source Goreti P. Marketing Manager Financial Services Used the software for: Less than 6 months ### "Chatbot - Customer services available 24/24" January 25, 2022 4.0 We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help. Pros It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple. Cons Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp) Reason for choosing Enterprise Bot Quick reply from the team evolved; Solution more in line with our demand; Costs Review Source SM Stefan M. Customer Support - Quality Assurance Financial Services Used the software for: 1-2 years ### "Smart and Innovative" January 27, 2022 5.0 High customer focus, solution oriented and smart people. They were very quick in understand different business needs. Pros We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented. Cons The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased. Review Source GM Gloria M. Digital Marketing Manager Financial Services Used the software for: 6-12 months ### "Great for customer care support " January 19, 2022 5.0 Pros The click bot helped us to give real-time answers to our new clients on the website and social media (Facebook). Cons The process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team. Review Source Response from Enterprise Bot January 28, 2022 Thank you for your response, Gloria. Appreciate your valuable feedback. As you have rightly pointed out, we too have recognised the time and effort taken to build a bot using intents and triggers. To make bot-building simpler and easier, we have built a new solution that cuts down the human effort and gets your bot up and running in a day. Happy to explain further! AM Alex M. Head QA Team Financial Services Used the software for: 6-12 months ### "ERA implementation" January 27, 2022 5.0 we let the tool read each incoming mail, decide about the intent of the customers request, create a ticket (in a standard ticket tool) and assign this ticket to the relevant resolver groupt. the recognition rate of the intents is very good Pros I highly appreciate the quality of the tool and its capability to understand the intent of a customer email Cons I have nothing to add in this area, I am fully satisfied with it Review Source KS Kilian S. Projektleiter Digitalisierung Transportation/Trucking/Railroad Used the software for: 2+ years ### "Innovatives und felxibles Unternehmen" January 31, 2022 4.0 Dank Enterprise Bot können wir unseren Kundinnen und Kunden einen innovativen Kommunikationskanal anbieten. Pros Die Chat Bot und Live Chat Funktion welche Enterprise Bot anbietet ist ein Mehrwert für unsere Kunden. Cons Das Training des Bots ist sehr zeitaufwändig und ein stetiger Prozess. Review Source ID Ingrid D. Projektleiterin Insurance Used the software for: Less than 6 months ### "Einsatz eines Sprachroboters" January 27, 2022 3.0 Enterprise Bot hat den Sprachroboter in unserem Unternehmen implementiert und das Projekt intensiv begleitet. Die MitarbeiterInnen sind hochmotiviert, engagiert und handeln im Interesse des Kunden. Pros Der Roboter beantwortet selbstständig, akkurat und 7/24 diverse Fragen der Kundinnen und Kunden. Die MitarbeiterInnen werden von immer wiederkehrenden gleichen telefonischen Anfragen entlastet. Der Sprachroboter ergänzt den bereits eingesetzten ChatBot. Cons Das Statistik- und Trainingstool könnte noch benutzerfreundlicher (einfacher) gestaltet werden. Review Source CS Claudio S. Teamleiter Operaions & Support Digital Services Insurance Used the software for: 2+ years ### "Einfache Handhabung und intuitive Bedienung " January 23, 2022 5.0 Pros Flexibel; Offen für Ideen; Speditiv in der Umsetzung Cons Grosser initial Aufwand bis Inhalte drin sind Review Source Response from Enterprise Bot January 28, 2022 Thank you for your response, Claudio. Appreciate your valuable feedback. Similar Products Featured ## Related categories [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Customer Service](https://www.capterra.com/customer-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.