--- title: "Hospice Tools Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hospice Tools Software - reviews, pricing plans, popular comparisons to other Hospice products and more." source_url: "https://www.capterra.com/p/188024/Hospice-Tools/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Hospice Tools Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hospice Tools ## What is Hospice Tools? Hospice Tools is the complete hospice platform. Our Chap Verified EMR is purpose-built for hospice and palliative care. Award-winning, web-based platform and mobile apps connect clinical care, referrals, operations, and revenue cycle in one solution. Hospice Tools includes our comprehensive EMR, HospiCRM for referral management and intake, TimeKeeper for EMR-driven time, activity, mileage, productivity and payroll tracking, and eBilling for hospice, palliative and professional-service billing, including clearinghouse connectivity, eligibility, Room & Board, NOEs and more. EMR capabilities include the HOPE Dashboard, QA tools, ICD & CPT libraries, palliative care, professional-service visits, bereavement tracking, physician dashboards, mobile apps, AI-powered tools and more. Agencies can also choose full-service hospice billing backed by experienced hospice billing specialists, with over $Billions in hospice billing. Custom pricing available. ## What is Hospice Tools used for? [Hospice](https://www.capterra.com/hospice-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/) Recognitions Shortlist Overall rating Based on 166 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Starting price $65 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Home Health Care / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Hospice Tools alternatives Highest Rated [4.8 (191)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.1 (143)](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.8 (50)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (3)](https://www.capterra.com/p/174969/Adult-Day-Care-Software/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/188024/Hospice-Tools/alternatives/) ## FAQs about Hospice Tools Overview ### What problems does Hospice Tools solve? Hospice Tools solves fragmented hospice documentation and delayed access to patient updates by keeping visit notes, assessments, medications, care plans, and volunteer observations in one shared chart accessible on mobile and desktop. Hospice nurses, volunteers, physicians, coordinators, and office staff benefit from faster field charting, informed handoffs, and clearer follow-up care. Answer based on 70 reviews Overview ### Which roles and teams benefit most from Hospice Tools? Hospice Tools is most used by clinical care teams, including registered nurses, case managers, nurse practitioners, and CNAs, for documenting patient care and coordinating visits. Social workers, chaplains, and volunteer coordinators manage psychosocial, spiritual, and volunteer services, while administrators, billing specialists, and office staff support compliance, records, and reimbursement workflows. Answer based on 166 reviews Overview ### What company size and industries is Hospice Tools built for? Hospice Tools is built for small hospice and palliative care agencies, with 83% of reviewers from small businesses and 74% in Hospital & Health Care. It also serves midsize organizations (14%) and users in Health, Wellness and Fitness and Medical Practice (10% each), primarily for hospice use cases (98%). Answer based on 166 reviews Features and Usability ### What are the key features of Hospice Tools? Hospice Tools includes charting and care plan management to document patient information and support care-plan writing. It also provides electronic signature, document storage for uploaded and historical patient files, and task management for organizing work in one place. The platform also covers HIPAA Compliant and Compliance Management. Answer based on 50 reviews Integrations ### Which third-party tools and platforms does Hospice Tools integrate with? Hospice Tools integrates with Dragonfly, Google Maps, Inovalon Provider Cloud, Press Ganey, Qualis, RXNT, SHP for Hospice, Synapse, WellSky CarePort Referral Intake, and WestFax. These integrations cover mapping, provider data, quality reporting, pharmacy workflows, referral intake, and fax communication across hospice operations. Answer based on 4 reviews Getting Started and Support ### How easy is it to onboard and train a team on Hospice Tools? Hospice Tools is generally easy for clinical staff, volunteers, and users with limited computer literacy to learn, with guided workflows and straightforward documentation. Training is available in person, live online, through webinars, documentation, and videos. Reviewers report that e-billing, recertifications, and some reporting functions can require additional training and hands-on practice. Answer based on 23 reviews Getting Started and Support ### What customer support options does Hospice Tools offer, and how do users rate the experience? Hospice Tools offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe the support team as helpful, responsive, and willing to customize workflows or address requested changes. Many report same-day answers, although one reviewer cited delayed responses and slower completion timelines for needed updates. Answer based on 19 reviews Security ### How does Hospice Tools handle data security and access control? Hospice Tools uses security measures to protect accounts and keeps information secure while supporting access from multiple devices. Reviewers also cite compliance with HIPAA security and privacy regulations. However, frequent password-change requirements, repeated login prompts, forgotten credentials, and occasional security-related lockouts can make access inconvenient. Answer based on 10 reviews Patient information management ### How easy is it to find and manage patient information? Hospice Tools makes patient records easy to find and review across desktop and mobile access. Hospice clinicians and office staff value clear charts, visit notes, medication details, and phone-number lookup, though some want more search identifiers, caregiver-name searches, chart-level keyword search, and faster loading when switching patients. Answer based on 27 reviews ## Who uses Hospice Tools? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 205 Hospice reviews Capterra reviewers point to these as the top priorities when choosing hospice software: - **HIPAA Compliant** (**65%** of reviewers rated this feature as critical) - **Compliance Management** (**53%**) - **Charting** (**61%**) Hospice Tools supports all three features buyers rate most highly: **HIPAA Compliant**, **Compliance Management**, and **Charting**. Together, these capabilities help hospice providers protect patient data, stay aligned with regulatory requirements, and maintain accurate clinical documentation, allowing teams to deliver care more efficiently and with greater confidence. HIPAA Compliant 4.8 (87) 79.31% of 87 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Compliance Management 4.4 (43) 65.12% of 43 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Charting 4.6 (99) 71.72% of 99 reviewers that rated this feature as important or highly important With this capability, you can efficiently document patient care on any device, which helps maintain compliance and keeps staff informed. Reviewers appreciate the intuitive, user-friendly interface and easy navigation, though some mention occasional redundancy and minor gaps in spiritual needs charting. Care Plan Management 4.5 (88) 71.59% of 88 reviewers that rated this feature as important or highly important Hospice Tools offers a straightforward way to create, update, and share care plans, supporting compliance and team coordination. Reviewers appreciate the simplicity, helpful suggestions, and easy access, though some find the process tedious and suggest more automation or robustness. Document Storage 4.7 (86) 69.77% of 86 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Electronic Signature 4.8 (89) 62.92% of 89 reviewers that rated this feature as important or highly important It gives you a quick, convenient way to collect signatures from patients, families, and staff directly in the app. Users think the process is easy and efficient, though some wish for batch signing and note occasional issues with saving or internet connectivity. Hospice Tools 70 features ### All Features - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agency Management: Enables an agency to run efficiently and manage both its staff and their assigned patient cases. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bereavement Management: Create, manage, and monitor bereavement care plans. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Hospice Tools offers a straightforward way to create, update, and share care plans, supporting compliance and team coordination. Reviewers appreciate the simplicity, helpful suggestions, and easy access, though some find the process tedious and suggest more automation or robustness. - Carer Coordination: Supports communication and messaging between caregiver staff, caregiver and agency manager, family and caregiver, and patient and caregiver. - Charting: With this capability, you can efficiently document patient care on any device, which helps maintain compliance and keeps staff informed. Reviewers appreciate the intuitive, user-friendly interface and easy navigation, though some mention occasional redundancy and minor gaps in spiritual needs charting. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - E-Prescribing: Transmit prescriptions to pharmacies electronically - EHR Integration: Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. - Electronic Signature: It gives you a quick, convenient way to collect signatures from patients, families, and staff directly in the app. Users think the process is easy and efficient, though some wish for batch signing and note occasional issues with saving or internet connectivity. - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Reporting: Generate reports to assess the financial performance of an organization - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Intake: Patients can register for appointments in advance online - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Physician Portal: Online portal that allows physicians to refer patients, order exams, and/or view patient records & images - Point of Care: Conducts and captures information from assessments and clinical documentation to determine and generate plans of care. - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking and Scheduling: Simplifies shift tracking and management, and facilitates the assignment of caregivers to clients. - Time Tracking by Client: Track time worked per client - Volunteer Management: Manage volunteer information and direct volunteer resources - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (166) 4.5 Based on 166 reviews ## Pricing Value for money 4.7 (109) Free Trial Free Version Hospice Tools EMR, HospiCRM, & TimeKeeper modules $65.00 Per User,Per Month eBilling Software & Service Flat Tiers on Gross Collected Value for money 4.7 (109) 4.7 Based on 109 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ RXNT](https://www.capterra.com/p/110018/rxnt/)[ Inovalon Provider Cloud](https://www.capterra.com/p/162841/Inovalon-Provider-Cloud/)[ WestFax](https://www.capterra.com/p/176040/WestFax/)[ WellSky CarePort Referral Intake](https://www.capterra.com/p/10031925/WellSky-CarePort/)[ Dragonfly](https://www.capterra.com/p/10032646/Dragonfly/)[ SHP for Hospice](https://www.capterra.com/p/192114/SHP-Hospice/)[ Dragonfly](https://www.capterra.com/p/10035379/Dragonfly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (138) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (138) 4.7 Based on 138 reviews ## User reviews Overall rating 4.7 Based on 166 reviews Filter by rating Counts reflect reviews available in this feed. 5(117) 4(42) 3(6) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Compliance RN Used the software for: 3-5 years ### "Customizable EMR " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 24, 2026 Seems like they are continually trying to improve and I appreciate that. I still prefer to use this EMR over others I've used in the past like Suncoast or HCHB. Pros The HOPE dashboard made the transition from HIS easy. I personally find the EMR to be user-friendly. They have made significant improvements over the years to the forms and tools available. Cons While they are very good at fixing problems once identified the timeline on fixing has been slow at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Social Work Used the software for: 1-3 years ### "Hospice Tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 Hospice tools is easy to navigate and learn. It is hands down one of the best systems I have ever used for a job. Pros I like that Hospice Tools is easy to navigate. I enjoy how organized It is and you are able to assign and separate your patient's from other team members. It is easy to upload documents, such as advanced directives, which makes my job easier. Cons There is nothing I dislike about Hospice Tools. However, I think a neat suggestion would be getting notified when a care plan update is due. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Billing Coordinator Used the software for: 3-5 years ### "Billing Coordinator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 User friendly and overall great experience. Support is always available if you have any questions or concerns. Pros Hospice Tools is user friendly and one of the best portals I have used in my 20-year work experience. Cons N/A there is nothing that I like least about Hospice Tool! Have been using Hospice Tools going on almost 4 years now! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Administrative Assistant Medical Records Used the software for: 1-3 years ### "Friendly EMR system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 21, 2025 My overall experience with Hospice Tools is good. And I am starting to see more improvement and updates. Pros What I like most about Hospice tools is that it is a very friendly EMR system to use. I like how you can use different audit reports. Cons What I like least about Hospice Tools is I wish it had an option to look up a patient by his/her birthday. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer RN, DCS Used the software for: 3-5 years ### "Hospice Tools review " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 February 16, 2024 Have trouble completing "tickets" and the ticket numbers as emails and no calls or attempts from HT to resolve matters. Pros Ease of use. Like to 360 tool for reports Cons Not always accurate measures for discharged, deceased or other patient discharges if names are not removed from ongoing dates. Needs a FIX as it compiles inaccurate information on quarterly reports. Would like also more detail in specific items, not just check boxes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Registered nurse case manager Used the software for: 3-5 years ### "Hospice tool is a cool app but its still needs some updates such as the ones mentioned above" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 26, 2025 It makes documentation easier. I like that they are constantly editing and adding new features to make it more user friendly Pros It is easy to access over the phone and computer. I like that Edocs automatically transfer to timekeeper Cons The nurses are not able to view previously entered reports trend like weight and Vital signs on Edocs without having to open a new comprehensive visit note Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Certified Nursing Assistant Used the software for: 3-5 years ### "Great, but could be better. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 25, 2025 Mixed. Sometimes it works great, sometimes it freezes and lags, and doesn’t update. The PTO calculator is awesome for future planning! Pros I like that the app links with eDocs and things can be pre-filled in, which saves time. I also like that you can add in PTO and holidays before they actually happen, making it easier to keep track of days/things happening. I also love the PTO calculator! Cons The app can lag a bit sometimes, and doesn’t always refresh with what information you just entered. Sometimes I have to flip back and forth between days for something that I entered to appear on the day that I entered it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer RN Case Manager Used the software for: 3-5 years ### "great hospice documentation tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2025 Hospice Tools has made documentation for hospice clear and organized. There are ample categories for different disciplines to document in the same chart. Whenever I have had an issue, I have received quick help from the customer service team. Pros Tailored documentation for hospice rather than general home care nursing. I appreciate having so many categories/folders for different disciplines to upload documents, individual documentation, or care plans and treatment orders. Cons Wound care documentation does not allow for MASD classification. It would also be helpful if instead of discontinuing a medication and creating a whole new form, if a dose is being changed, you could just edit that specific medication's dose. This would save time in the field. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Medical records specialist Used the software for: 1-3 years ### "Easy to Navigate " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 1, 2025 Good experience overall, navigation is easy and the access to be able to fax or email directly from chart is helpful. Pros Easy to navigate, able to look for a patient with just a few letters of first and last does a good match. Cons Cannot look up chart with DOB, At times it would be easier to locate patient with DOB, for faster assistance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Marketing and Communications Used the software for: 3-5 years ### "User Friendly and Data Rich" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2025 I use Hospice Tools to access patient and caregiver data. It is user-friendly and provides data at your fingertips. I recommend Hospice Tools for all hospices. Pros User-friendly with patient data at your fingertips. I can find patient and caregiver data, as well as employee information. Cons It would be nice to be able to search for patients by the caregiver's name. In a few instances, I was trying to find a patient; however, I only had the caregiver's name. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/188024/Hospice-Tools/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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