--- title: "Hospice Tools Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hospice Tools the right Hospice solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/188024/Hospice-Tools/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Hospice Tools 4.7 (166) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Hospice Tools Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews VJ Vera J Volunteer CoordinatorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “It energizes the volunteer team, but more importantly - since volunteers enter a visit without an agenda - they often discover things from patients/family members that they haven't shared with staff, and often these insights can directly and immediately improve the care we offer our clients because they are entered into the chart same-day.“ June 24, 2025 MP Mia P RN case managerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “buggy, especially trying to update the calendar, or make changes to rejected documents - often says that we need to either close or refresh the window, and work i have done was not saved.“ June 25, 2025 KL Ken L Intake specialist and ChaplainHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I don't have to search hard for any document to see, the tabs are all there for all disciplines and I am able to look at notes from others if necessary.“ June 25, 2025 KJ Kara J Nurse practitionerHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “It can be glitchy at times and doesn't always allow me to save when I want to and can time out causing me to lose my notes.“ June 24, 2025 ML Molly L Social WorkerHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Once on a pt profile, the tabs make finding where I need to be easily accessible without having to hunt down the docs/notes I need.“ June 24, 2025 JM Judith M Corporate Director of Social WorkHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “It’s not very responsive for needed changes in documentation to reflect changes in regulation or improved best practice standards of care.“ June 24, 2025 VJ Vera J Volunteer CoordinatorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “I manage our volunteers, and the fact that they can document directly into the patient charts has been transformative for this team.“ June 24, 2025 JB Jennifer B BILLERHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “It can be slow at times and saving documents can be an issue. when adding notes I wish it was easy for everyone to see in one place.“ June 25, 2025 ## Showing most helpful reviews Showing 1-25 of 166 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Compliance RN Used the software for: 3-5 years ### "Customizable EMR " March 24, 2026 5.0 Seems like they are continually trying to improve and I appreciate that. I still prefer to use this EMR over others I've used in the past like Suncoast or HCHB. Pros The HOPE dashboard made the transition from HIS easy. I personally find the EMR to be user-friendly. They have made significant improvements over the years to the forms and tools available. Cons While they are very good at fixing problems once identified the timeline on fixing has been slow at times. Review Source R Reviewer Social Work Used the software for: 1-3 years ### "Hospice Tools" November 24, 2025 5.0 Hospice tools is easy to navigate and learn. It is hands down one of the best systems I have ever used for a job. Pros I like that Hospice Tools is easy to navigate. I enjoy how organized It is and you are able to assign and separate your patient's from other team members. It is easy to upload documents, such as advanced directives, which makes my job easier. Cons There is nothing I dislike about Hospice Tools. However, I think a neat suggestion would be getting notified when a care plan update is due. Review Source R Reviewer Billing Coordinator Used the software for: 3-5 years ### "Billing Coordinator" November 24, 2025 5.0 User friendly and overall great experience. Support is always available if you have any questions or concerns. Pros Hospice Tools is user friendly and one of the best portals I have used in my 20-year work experience. Cons N/A there is nothing that I like least about Hospice Tool! Have been using Hospice Tools going on almost 4 years now! Review Source R Reviewer Administrative Assistant Medical Records Used the software for: 1-3 years ### "Friendly EMR system" November 21, 2025 4.0 My overall experience with Hospice Tools is good. And I am starting to see more improvement and updates. Pros What I like most about Hospice tools is that it is a very friendly EMR system to use. I like how you can use different audit reports. Cons What I like least about Hospice Tools is I wish it had an option to look up a patient by his/her birthday. Review Source R Reviewer RN, DCS Used the software for: 3-5 years ### "Hospice Tools review " February 16, 2024 3.0 Have trouble completing "tickets" and the ticket numbers as emails and no calls or attempts from HT to resolve matters. Pros Ease of use. Like to 360 tool for reports Cons Not always accurate measures for discharged, deceased or other patient discharges if names are not removed from ongoing dates. Needs a FIX as it compiles inaccurate information on quarterly reports. Would like also more detail in specific items, not just check boxes. Review Source R Reviewer Registered nurse case manager Used the software for: 3-5 years ### "Hospice tool is a cool app but its still needs some updates such as the ones mentioned above" June 26, 2025 4.0 It makes documentation easier. I like that they are constantly editing and adding new features to make it more user friendly Pros It is easy to access over the phone and computer. I like that Edocs automatically transfer to timekeeper Cons The nurses are not able to view previously entered reports trend like weight and Vital signs on Edocs without having to open a new comprehensive visit note Review Source R Reviewer Certified Nursing Assistant Used the software for: 3-5 years ### "Great, but could be better. " June 25, 2025 4.0 Mixed. Sometimes it works great, sometimes it freezes and lags, and doesn’t update. The PTO calculator is awesome for future planning! Pros I like that the app links with eDocs and things can be pre-filled in, which saves time. I also like that you can add in PTO and holidays before they actually happen, making it easier to keep track of days/things happening. I also love the PTO calculator! Cons The app can lag a bit sometimes, and doesn’t always refresh with what information you just entered. Sometimes I have to flip back and forth between days for something that I entered to appear on the day that I entered it. Review Source R Reviewer RN Case Manager Used the software for: 3-5 years ### "great hospice documentation tool" June 25, 2025 5.0 Hospice Tools has made documentation for hospice clear and organized. There are ample categories for different disciplines to document in the same chart. Whenever I have had an issue, I have received quick help from the customer service team. Pros Tailored documentation for hospice rather than general home care nursing. I appreciate having so many categories/folders for different disciplines to upload documents, individual documentation, or care plans and treatment orders. Cons Wound care documentation does not allow for MASD classification. It would also be helpful if instead of discontinuing a medication and creating a whole new form, if a dose is being changed, you could just edit that specific medication's dose. This would save time in the field. Review Source R Reviewer Medical records specialist Used the software for: 1-3 years ### "Easy to Navigate " July 1, 2025 5.0 Good experience overall, navigation is easy and the access to be able to fax or email directly from chart is helpful. Pros Easy to navigate, able to look for a patient with just a few letters of first and last does a good match. Cons Cannot look up chart with DOB, At times it would be easier to locate patient with DOB, for faster assistance. Review Source R Reviewer Director of Marketing and Communications Used the software for: 3-5 years ### "User Friendly and Data Rich" July 2, 2025 5.0 I use Hospice Tools to access patient and caregiver data. It is user-friendly and provides data at your fingertips. I recommend Hospice Tools for all hospices. Pros User-friendly with patient data at your fingertips. I can find patient and caregiver data, as well as employee information. Cons It would be nice to be able to search for patients by the caregiver's name. In a few instances, I was trying to find a patient; however, I only had the caregiver's name. Review Source R Reviewer Corporate Director of Social Work Used the software for: 3-5 years ### "User friendly and data rich" June 28, 2025 5.0 As a manager/supervisor it allows me to access enormous amounts of data that I can use to assess workloads, performance, and compliance concerns. Pros This is an Intuitive, user-friendly EMR designed specifically for use by hospice and palliative care teams. Cons It’s not very responsive for needed changes in documentation to reflect changes in regulation or improved best practice standards of care. Review Source R Reviewer Social Work Used the software for: 3-5 years ### "A great hospice tool" June 27, 2025 4.0 I find the tool very helpful and easy to use (especially compared to software tools I've used in other social service settings). Pros 4/5 stars out of 5. Very easy to navigate. Love that visit write ups automatically download into my timekeeper. User friendly The option to verbally translate notes Cons Timekeeper sometimes has a hard time finding a pt name when I do a "select pt' request (when doing an entry for travel) Review Source R Reviewer CEO Used the software for: 1-3 years ### "Make your staff happy!" October 7, 2022 4.0 The ease of charting; saves so much time for staff in the field. Very intuitive software. Customer service has been phenomenal. Hospice Tools is very receptive to suggestions for improvement. Pros Ease of use, customer service, training, everyone is friendly, knowledgeable and very responsive. The medicaid room and board billing used to be a nightmare with our previous EMR. Now it takes only minutes to complete! I really like the apps so information is always at your fingertips. Cons We have not yet been able to integrate with our PBM. This is not the fault of Hospice Tools, but it is still a challenge until we can convert to a new PBM that is easier to work with. Not being able to see previous patient vitals when completing a new assessment. Review Source R Reviewer FNp Used the software for: 1-3 years ### "Anchor of Love " February 26, 2024 5.0 Pros I like that it is easy to use, the cost is good, the billing is great, and the ticket responses are timely. Cons Not able to schedule and have notes attached to schedule department so we can run reports to see what documentation is missing. \*\*\*\*\*more people wound consider this software if it had the same scheduling privileges as axxess and kinnser.(wellsky). Review Source R Reviewer Mr Used the software for: Less than 1 year ### "The most user friendly software on the market. " September 19, 2022 5.0 Cherish as a company was thrilled with our experience. As well our CHAP surveyor told us that she has never seen such a user friendly software. Pros Onboarding of new staff members. The tech team is extremely helpful with any customizations needed. Cons I think the greatest challenge is that they don't have many integrations with other services. I know they are working with multiple venders and are constantly adding more integrations. Review Source R Reviewer RN Case Manager Used the software for: 3-5 years ### "Hospice Tools Rock!" June 26, 2025 5.0 It has been a very good experience. I have used other documentation programs which have not been hospice-centric and difficult to use. Pros I like that it is hospice centered, easy to use and reminds you of what is necessary to enter for complete documentation. Cons That with the filter in the edoc notes the contents are not listed in alphabetical order. I have no other issues with Hospice Tools. Review Source R Reviewer Hospice social worker Used the software for: 1-3 years ### "Hospice tools 6-24-25" June 25, 2025 5.0 I only have issues with hospice tools while working on my chrome book. There are no other issues with hospice tools Pros I like the accessibility to our Patients information. I have nothing else to add to the Pro section. Cons Need a section for forms so they can be assessed when in the field and more bandwidth for my chrome book Review Source R Reviewer Social worker Used the software for: 1-3 years ### "Hospice tools " June 25, 2025 5.0 My overall experience with hospice tools is easy and sufficient. Anyone can learn how to use the apps. Pros I like that it user friendly and east to use. I like that it’s easy to find on your phone without having to search through all of your apps. Cons I least like that hospice tools takes a little longer to load the apps. Sometimes the apps will close out in use. Review Source R Reviewer Admission Nurse Used the software for: Less than 1 year ### "Admission nursing review" June 25, 2025 4.0 Good experience with documentation overall, I am satisfied with the level of organization and the amount of clinical awareness it has in allowing proper medical documentation. Pros UI is very intuitive, easy to navigate, organizes docs and it’s easy to access documents that aren’t finished. Cons Difficulty with encounter types and rigid authorization requirements for modification of care episodes e.g. palliative vs new hospice chart Review Source R Reviewer Social Work Used the software for: Less than 1 year ### "Social work " June 26, 2025 4.0 It is an overall good experience. It is user friendly and easy to navigate within the systems. It is easy to use within the field. Pros It is very easy to use. It is user friendly, and easy to navigate around the systems. It also saves documents after typing which is useful when in the field. Cons Some cons about hospice tools is it takes a while to load, especially moving from patient to patient. It also logs me out very quickly after use. Review Source R Reviewer RN Used the software for: Less than 1 year ### "Multidisciplinary platform" June 25, 2025 4.0 It’s a good platform, it could use some time saving refinements. Some interfacing with other apps used would be beneficial. Pros Multidisciplinary documentation tool where all info is located centrally. All documentation entered is available for all to see. Cons Lots of redundancy with charting that seems like it could be streamlined. Have certain fields populate automatically instead of repeated entering if same info. Review Source R Reviewer Registered Nurse Case Manager Used the software for: Less than 1 year ### "I give it a ten!" June 26, 2025 5.0 Only been using it for less than 90 days and so far it has been the easiest program I have used in my 15 years of nursing. Pros I love being able to open several tools at a time. Being able to visits on your calendar while in a patient's chart is so helpful. Cons When you place a treatment order under the wound table, you have to go out of your current document and go to another document to place the order for it to show up so you can complete your wound document. Review Source R Reviewer Account Executive Used the software for: Less than 1 year ### "User Friendly" June 25, 2025 5.0 My overall experience with this tool is good. (As long as I am in a good service area or connected to Wi-Fi.) Pros The application is user- friendly. Easily able to access from phone and tablet. Able to save notes and contacts. Cons There are quite a few steps needed to enter data. Sometimes the system is slow to open and to save data. Review Source R Reviewer RN Used the software for: Less than 1 year ### "Review for tools " June 25, 2025 5.0 Pros Easy to maneuver and learn. Can access charts, and timekeeper etc all in one place and click. Very user friendly. Cons Fairly new to the system, not sure as of yet. As of now , no complaints. Still getting use to the system. Review Source R Reviewer Clinical Director Used the software for: 1-3 years ### "Easy Program " February 28, 2024 3.0 Pros User friendly, how it is sorted out with the filing of documents Cons when changes are needed the timeline of completion support does not respond timely no integration with our hospice pharmacy Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.