# Page 2 | Hospice Tools Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Hospice Tools the right Hospice solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/188024/Hospice-Tools/reviews

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Hospice Tools

4.7 (166)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Hospice Tools

## Showing most helpful reviews

Showing 26-50 of 166 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jaye M.  
Corporate Director of Sales Training  
Hospital & Health Care  
Used the software for: 2+ years

### "Simplistic but Powerful "

June 26, 2025

5.0

Whether I'm looking for patient, account, or sales rep info, Hospice Tools delivers the information to me in an easy and understandable format.

Pros

I'm a before and after user, meaning I gathered information for my job before hospice tools and currently use them to get the same information and more. I love working with this program. It's easy, uncomplicated and accurate. No matter where my search leads me, different states, sites, specific accounts, Hospice Tools gets me there.

Cons

It meets my needs in an uncomplicated, accurate way. Before Hospice Tools, I was an expert in digging for and gathering sales information on my own. I knew what I needed and went on a treasure hunt to find it. Hospice Tools has anticipated my searches and provided the information. What more could I ask for?

Review Source

Response from Hospice Tools

July 10, 2025

Hi Jaye, Your review made our day — thank you! 😊 We absolutely love hearing how Hospice Tools supports your work both before and after implementation. The way you described your “treasure hunt” days versus now really captures the heart of what we’re trying to solve. We’re so glad the system is helping you navigate multi-state data, accounts, and sales info with ease. That kind of clarity and efficiency is exactly what we aim to deliver — and it’s awesome to hear it’s working for you. Thanks for being such a thoughtful user and champion of what we do! — The Hospice Tools Team

KL

Ken L.  
Intake specialist and Chaplain  
Hospital & Health Care  
Used the software for: 2+ years

### "It's easier than falling off a log!"

June 25, 2025

5.0

I have used hospice tools since its inception and found it to be easy to use. That's important for me. I don't have to search hard for any document to see, the tabs are all there for all disciplines and I am able to look at notes from others if necessary.

Pros

It is easy to use and gives specific instructions and tell you when you get it wrong. I don't have to search hard for information on a patient.

Cons

There is no way to view your password after you enter it. It would be helpful if we could see it before we send it.

Review Source

Response from Hospice Tools

June 26, 2025

Ken, your review made our day! 🙌 We love that using Hospice Tools feels “easier than falling off a log” — that’s the goal! We hear you on the password visibility suggestion, and we’ll bring it up with the team. Thanks for being with us since the beginning — we’re grateful to have you in the Hospice Tools family! — The Hospice Tools Team

VJ

Vera J.  
Volunteer Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "A Fantastic EMR for Staff AND Volunteers"

June 24, 2025

4.0

I manage our volunteers, and the fact that they can document directly into the patient charts has been transformative for this team. In previous volunteer management roles, the volunteers have felt like outsiders and the staff have seldom been aware of what they do. Their notes were uploaded from paper or PDFs in batches at the end of the month, and only for compliance reasons as no one ever bothered to check them outside the volunteer team. With HospiceTools, because the entire team can (and does) read the volunteer notes in edocs as they are listed with all other visit notes, staff often change their visits and care based on volunteer comments, share with me and volunteers ways that they could improve their visits, and generally treat volunteers as part of the team rather than random mystery visitors whose actions are unknown. It energizes the volunteer team, but more importantly - since volunteers enter a visit without an agenda - they often discover things from patients/family members that they haven't shared with staff, and often these insights can directly and immediately improve the care we offer our clients because they are entered into the chart same-day. I love using HospiceTools - it makes my job easier, my volunteers' jobs easier, and it gives me more time to DO my job by making the charting portion of it efficient and simple.

Pros

I've used 4 different EMRs in my many Hospice jobs, and Hospice tools is by far the most user friendly, the easiest to navigate, the most intelligently built for the job I'm doing, and the least likely to force me to do double work or allow me to submit something incorrectly that requires later fixes. It's simple and intuitive, has almost every functionality that I could need, and probably saves me about 20 hours of work a month that I can now spend on more important things.

Cons

The volunteer platform could use some minor improvements but for the most part is great. This is the only EMR with integrated volunteer user interface that I've encountered, and it's easy for volunteers of all ages and tech-abilities to utilize.

Switched from

[Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/)[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)

New job, but if this job wasn't using hospice tools I would have asked them to now that I know how wonderful it is. Epic is great, but is much too complicated for Hospice, and has too many opportunities to do things incorrectly. It isn't built for hospice and it is obvious as a user that it's not and that we're trying to adapt it to a functionality that it wasn't built for. Homecare Homebase is perhaps the worst platform I've used ever, and I have zero good things to say about it.

Review Source

Response from Hospice Tools

June 25, 2025

Vera, this made our day! Thank you for such thoughtful feedback. We're so proud that Hospice Tools is helping you and your volunteer team feel connected, efficient, and truly integrated into patient care. Your insights about volunteer engagement and chart visibility are exactly what we hoped to enable when designing this platform. We appreciate you—and your volunteers—so much! — The Hospice Tools Team

AL

Andrea L.  
Clinical Nurse Liaison  
Hospital & Health Care  
Used the software for: 2+ years

### "Hospice charting refined!"

June 24, 2025

5.0

Hospice Tools is easy to navigate and utilize. Hospice documentation is intense and Hospice Tools makes that reality a little bit easier, with a user friendly platform.

Pros

The ease of documentation. One stop to access needed patient information, medical records, medications, etcetera, as well as document patient visits/interactions. Hospice Tools is incredibly user friendly, coming from someone who is not super tech savvy!

Cons

I really don't have cons to report about Hospice Tools. I will be reaching out to tech support though to inquire about a more refined death report; one that would refine the report to only RUSH referred patients, for my bi-weekly metrics reporting.

Review Source

Response from Hospice Tools

June 25, 2025

We’re thrilled that Hospice Tools is incredibly user friendly and helps make hospice documentation more manageable—even for those who aren’t “tech people.” Always here to support you! Thank you, Andrea! — The Hospice Tools Team

JK

Jenny K.  
Administrative Assistant Medical Records  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Friendly EMR system"

June 30, 2025

4.0

My overall experience with Hospice Tools is good. And I am starting to see more improvement and updates.

Pros

What I like most about Hospice tools is that it is a very friendly EMR system to use. I like how you can use different audit reports.

Cons

What I like least about Hospice Tools is I wish it had an option to look up a patient by his/her birthday.

Review Source

Response from Hospice Tools

November 24, 2025

Hi Jenny, We appreciate you taking the time to review Hospice Tools. Super happy to hear that it's working so well for you and your team. Thx!

PK

Pamela K.  
RN Case Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Hospice Tools for charting - straight forward & easy to use "

June 24, 2025

4.0

Overall, it’s a fairly easy system to use. Some tweaks would make it better in my opinion. It is a pretty ubiquitous system and I think doing focus groups to add/modify features woudl benefit all hospices across the country.

Pros

Hospice Tools is generally easy to use and has quick drop down menus and free form fields to add more info.

Cons

It would be good to have “last entered data” next to the fields to remind what was filled in for the last visit note. There are some typos in the forms but nothing that obstructs the use of the program.

Review Source

Response from Hospice Tools

June 25, 2025

We’re glad you find Hospice Tools easy to use and that it's working well for you. For last data and pulling that data into your current form, click the i-button next to the field and you will see that data there. For changes, our documentation is customizable. We also take feature requests. Please submit any requests to your admin and if approved on your end, your admin can submit to us to implement. Thanks, Pamela! — The Hospice Tools Team

RE

Richard E.  
Chaplain  
Hospital & Health Care  
Used the software for: 2+ years

### "Good but could be better"

June 24, 2025

3.0

It’s a good experience, but I don’t know why other Hospice chaplains I know don’t do near the documentation we do

Pros

All patient information is accessible and easy to access in real time. Can access what other coworkers are doing. That way before going into a visit I am knowledgeable about any change that might’ve taken place between visits

Cons

Some things in Hospice tools in Edocs are redundant. It would be nice if our care plans could self populate after visits. So, we didn’t have to go in and redo everything every visit.

Review Source

Response from Hospice Tools

June 25, 2025

We’re so glad Hospice Tools helps you stay informed and connected in real-time. Luv hearing that the transparency helps fill in any knowledge gaps between visits. Grateful for the meaningful work you do every day. Thank you, Richard! — The Hospice Tools Team

SP

Shirley P.  
Billing Specialist  
Medical Practice  
Used the software for: 1-2 years

### "Billing Specialist"

June 24, 2025

5.0

The software is easy to navigate and honestly, it's the best software I have ever used in my 40 years of billing!

Pros

As a biller, it is important to have "real time" completion of processes. To have the NOE's send and be accepted by Medicare instantly, Hospice tools gives me the assurance the timely filing rule is not an issue.

Cons

I really can't think of anything I would say I like the least. Sure, with any software there can be a minor issue, but support is always right on the issue to correct it.

Review Source

Response from Hospice Tools

July 10, 2025

Hi Shirley, Wow — thank you! Your words mean a lot, especially coming from someone with 40 years of billing experience 🙌. We know how critical real-time NOE submission is, and we’re proud to give billers the tools to stay ahead of timely filing requirements with confidence. We also really appreciate your kind words about our support team — they work hard behind the scenes and will be thrilled to hear this. — The Hospice Tools Team 💙

EM

Eileen M.  
Director of Education and Professional Development  
Hospital & Health Care  
Used the software for: 2+ years

### "Easiest EMR to learn and navigate."

June 25, 2025

5.0

Excellent team that is always kind and easy to work with. Often, changes are required, and the team is always up for the challenge.

Pros

Easy to navigate and easy to learn for new clinicians and surveyors who choose to work within the system instead of having us print out chart copies and give to them.

Cons

It would make things easier for the team if the program could be filled in offline and uploaded later when connecting to the internet is a problem out in the field.

Review Source

Response from Hospice Tools

July 10, 2025

Hi Eileen, We’re so glad to hear how easy Hospice Tools has been for your team — especially for onboarding new clinicians and supporting surveyors. That kind of usability is what we’re all about! Thanks for the kind words about our support team — they’ll love hearing this! We’re lucky to work with such dedicated partners like you 💙 — The Hospice Tools Team

ML

Molly L.  
Social Worker  
Hospital & Health Care  
Used the software for: 1-2 years

### "Hospice Tools feedback "

June 24, 2025

3.0

When there is no lag time, it is quite easy to use and navigate but when there is a lag, which is more often than not, it can very frustrating and add to more overall time of working

Pros

I’m able to use it on my work phone pretty easily. Finding my unfinished notes is also convenient and easy to access. Once on a pt profile, the tabs make finding where I need to be easily accessible without having to hunt down the docs/notes I need.

Cons

The lag time can make it difficult to work. Also, I typically have to input a calendar event multiple times in order for it to save

Review Source

Response from Hospice Tools

June 25, 2025

Thanks for your thoughtful feedback, Molly! We're glad you find the system easy to navigate on the go. Regarding the lag and calendar saving issues - have you updated your app to the latest version? Please go to your App or Play store and make sure you're running the latest version. Always aiming to make your workflow smoother - reach out if there's anything we can do to help! — The Hospice Tools Team

AP

Andrea P.  
Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "User friendly! "

June 24, 2025

5.0

As someone who learns from jumping in and exploring a site, Hospice Tools allowed me to learn quickly without fear of doing something that could not be undone.

Pros

Hospice Tools is VERY user friendly! I enjoy being able to filter down specific information in charts, reports, etc. The crossover from eDocs to Time Keeper provides great continuity for all disciplines.

Cons

I have no issues or concerns with Hospice Tools. My only feedback would be that the reports in 360 could be easily accessed by being in alphabetical order with a possible option of marking certain reports as 'favorites'.

Review Source

Response from Hospice Tools

July 10, 2025

Hi Andrea – love this review, thank you! 😊 So glad to hear Hospice Tools is intuitive and lets you explore confidently. Great call on the report sorting—we’ll share that with the team. And yes, the eDocs → TimeKeeper flow is magic ✨ Thanks for being part of the Hospice Tools family! —The Hospice Tools Team

MT

Michelle T.  
Volunteer Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "User Friendly System"

June 24, 2025

5.0

Hospice tools is the easiest system whether it would be Timekeeper or Edocs . Very user friendly. Keeps track of visits and helps you to remember to complete things.

Pros

Easiest system I have ever used. Very user friendly. I have used PCC and Epic in the past and picked up Hospice Tools day 1.

Cons

At this time I have no Cons to report. System works like it was built to do. Maybe more alerts would help.

Review Source

Response from Hospice Tools

June 25, 2025

Wow—thank you, Michelle! We're so glad Hospice Tools has been the easiest system you’ve used. Love hearing it's helping you stay on top of everything. We'll take the alert suggestion back to the team! — The Hospice Tools Team

AG

Alicia G.  
Nurse  
Medical Devices  
Used the software for: 1-2 years

### "Minor changes "

June 24, 2025

4.0

Over all the tool is effective for my weekly visits. I think the nurse abridge note should have vitals inter graded like comprehensive note.’

Pros

I like the feature where you can click to see previous values instead of having to leave chart to look at previous chart

Cons

Some parts don’t have other as an option to elaborate. When there is not an option under a certain topic.

Review Source

Response from Hospice Tools

June 25, 2025

Thanks so much, Alicia! Great to hear that the ability to view previous values is helping streamline your workflow and provide all the info you need with a click. Our forms are customizable. If there are areas you would like additional fields, please have your admin submit those approved changes to us and we can get those docs updated for you. Thx! — The Hospice Tools Team

RM

Rebecca M.  
RNCM admission nurse  
Hospital & Health Care  
Used the software for: 1-2 years

### "Hospice tools review "

June 24, 2025

5.0

Hospice tools for me has been very easy to grasp. I’m a quick learner, and learn by doing. Hospice tools has the ability for second signer which is a great tool to prevent and learn from mistakes.

Pros

It’s easy to learn for those who are tech savvy. It prompts you through tasks and has drop down options. It lets you know when you make mistakes.

Cons

Its easy to make small mistakes, as the fonts are super small. There are times when you are required to enter selections when you don’t necessarily need to for your assessment

Review Source

Response from Hospice Tools

June 25, 2025

Thank you, Rebecca! We're thrilled that Hospice Tools has been easy to learn and helpful in guiding your workflow. Re: font size - that's a function of your screen and device settings which can be managed in settings. Any required fields in our system or documentation are required fields because either CMS or your organization requires them. Appreciate you being part of the HT community! — The Hospice Tools Team

AL

Ally L.  
Social Worker  
Hospital & Health Care  
Used the software for: 6-12 months

### "Positive Experience"

June 24, 2025

5.0

Very positive! Easy to use and gets the job done! I use it daily both on my computer and on the app.

Pros

It's very user friendly! The format is easy to use and understand. It also works well on the apps which is important for being out in the field.

Cons

I would like if we could add sentences we use often as a quick add. Like "SW reviewed purpose of daily visits and protocol at TOD".

Review Source

Response from Hospice Tools

June 25, 2025

Thanks, Ally! We love hearing that it’s super user-friendly and working well for you in the field and on the go. For any quick-add phrases —our documentation is customizable. Have your admin put in a request with us for any approved changes and we can add those to your environment. Appreciate you being part of the Hospice Tools community! — The Hospice Tools Team

MM

Monica M.  
RN Case Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Hospice Tools Rock!"

June 25, 2025

5.0

It has been a very good experience. I have used other documentation programs which have not been hospice-centric and difficult to use.

Pros

I like that it is hospice centered, easy to use and reminds you of what is necessary to enter for complete documentation.

Cons

That with the filter in the edoc notes the contents are not listed in alphabetical order. I have no other issues with Hospice Tools.

Review Source

Response from Hospice Tools

June 26, 2025

We're thrilled to hear Hospice Tools is helping you document with ease and focus on what matters most. So glad to have you with us and appreciate your thoughtful review! Thanks so much, Monica! 😊 — The Hospice Tools Team

DT

Dawn T.  
RNCM  
Hospital & Health Care  
Used the software for: 6-12 months

### "Confidently & Proficiently happy with this product!!"

June 27, 2025

5.0

Quite satisfied with product because it gives me number 1 confidence and number 2 proficiency in my charting!!

Pros

Ease of use, user-friendly that enhances patient care and efficient documentation. Easy to locate patient information. Also the ability to work with time keeping programs.

Cons

Would like capability to screen shot the last six full sets of vitals for faster access during visit.

Review Source

Response from Hospice Tools

July 10, 2025

Hi Dawn — love hearing that Hospice Tools gives you confidence and helps with efficient charting! 🙌 Great note on easier access to vitals — we’ll pass it along to the team. Thanks for sharing your experience! — The Hospice Tools Team

CM

Claudia M.  
CNA  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "200% satisfaction meet "

June 24, 2025

5.0

I’ve have a good experience since I started with Unity this app is wonderful, Since you watch the video with the owner you knew that is what we need

Pros

We can do everything fast I just need to review if every check up is on if not is simply like to press the button

Cons

Change password, I’ve been using almost all of my favorite and remembered words.But other then that this app is fenomenal and very easy to use

Review Source

Response from Hospice Tools

June 25, 2025

Thank you, Claudia! We're so glad Hospice Tools helps you move quickly and confidently through your day. Love hearing that the app is hitting the mark and we'll keep making it even better for amazing CNAs like you. — The Hospice Tools Team

SS

Sandra S.  
Hospice social worker  
Hospital & Health Care  
Used the software for: 1-2 years

### "Hospice tools 6-24-25"

June 24, 2025

5.0

I only have issues with hospice tools while working on my chrome book. There are no other issues with hospice tools

Pros

I like the accessibility to our Patients information. I have nothing else to add to the Pro section.

Cons

Need a section for forms so they can be assessed when in the field and more bandwidth for my chrome book

Review Source

Response from Hospice Tools

June 25, 2025

We're glad you find patient info accessible and that Hospice Tools is working well for you. Device decisions and bandwidth rates are an internal agency decision and not in our control :-) Thanks for the feedback, Sandra! — The Hospice Tools Team

SP

Sonam P.  
Hospice nurse  
Hospital & Health Care  
Used the software for: 1-2 years

### "Review of hospicetools "

June 24, 2025

5.0

User friendly and easy to use. Makes it easy to chart head to toe assessments in order. Also easy to chart when in the home.

Pros

Easy to navigate. I like that most of the charting is checking off boxes. It is concise and to the point.

Cons

For the edema section i wish there was an option to chart non pitting edema. Maybe that can be changed

Review Source

Response from Hospice Tools

June 25, 2025

We're so glad you find Hospice Tools easy to use and efficient. Our forms are customizable - for the edema section, share your insights with your admin and if approved, have your admin submit that change request and we will implement. Thanks, Sonam! — The Hospice Tools Team

KJ

Kara J.  
Nurse practitioner  
Hospital & Health Care  
Used the software for: 6-12 months

### "More pros than cons "

June 24, 2025

4.0

Overall I would describe my experience as positive and it is a simple system to learn to use and to become familiar with.

Pros

The simplicity of charting and the large text boxes that allow for free text and charting. It is easy to know what goes in each area of the chart and makes the notes easy to read and follow. The notes are easy to find with the search box and it is easy to get a list of all my current patients.

Cons

It can be glitchy at times and doesn't always allow me to save when I want to and can time out causing me to lose my notes.

Review Source

Response from Hospice Tools

June 25, 2025

Thanks, Kara! We’re so glad the charting layout and navigation are easy to use and working well for you. The time out is a required HIPPA security feature so that a device with PHI and no activity does not stay open indefinitely. However, that document will be sent to your unfinished forms dashboard where it can be reopened with the information previously inputted intact so you don't have to start over. Hope this helps! Appreciate your feedback and support! — The Hospice Tools Team

BL

Breanna L.  
Social worker  
Hospital & Health Care  
Used the software for: 1-2 years

### "Hospice tools "

June 24, 2025

5.0

My overall experience with hospice tools is easy and sufficient. Anyone can learn how to use the apps.

Pros

I like that it user friendly and east to use. I like that it’s easy to find on your phone without having to search through all of your apps.

Cons

I least like that hospice tools takes a little longer to load the apps. Sometimes the apps will close out in use.

Review Source

Response from Hospice Tools

June 25, 2025

Thanks so much, Breanna! We’re glad to hear it’s been easy to use and accessible. Re: app performance - make sure you've updated your app to the latest version. You can go to the App or Play store or update from within the app. We appreciate the great review Breanna! — The Hospice Tools Team

sM

sharon M.  
Billing Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Hospice tool review"

July 1, 2025

5.0

However, when learning how to use hospice tools, I can say that I have had a good experience when using it, and it has been easy to navigate.

Pros

Hospice tool is a platform that is easy to navigate and learn with the help of other employees teaching me system.

Cons

Based on my experience with the hospice tool, I have learnt that this website can use more features and suggestions from individuals who use it daily.

Review Source

Response from Hospice Tools

July 10, 2025

Hi Sharon – we’re so glad you’ve had a good experience learning Hospice Tools and found it easy to navigate! 😊 Appreciate your note about adding more features — we’re always listening to users like you who are in it every day. Thanks for the feedback! — The Hospice Tools Team

ET

Eboni T.  
Hospice Social Worker  
Hospital & Health Care  
Used the software for: 1-2 years

### "Slow at times but overall easy to use"

June 24, 2025

4.0

Good, I feel like it is easy to use and I feel like I’m constantly learning about new features that help ke

Pros

Voice to text is probably my favorite because it makes it easy to do notes quickly and sometimes helps with spelling too

Cons

The lagginess at times, when it is slow or when it freezes it makes it difficult to do my assessments or write notes

Review Source

Response from Hospice Tools

July 10, 2025

Hi Eboni – thank you! 😊 So glad you're loving the voice-to-text—it’s such a time-saver. Totally hear you on the occasional lag; keeping things fast and smooth is always a priority for us. Thanks for growing with us and for being part of the Hospice Tools crew 💙 —The Hospice Tools Team

HP

Hayley P.  
Admission Nurse  
Hospital & Health Care  
Used the software for: 6-12 months

### "Admission nursing review"

June 24, 2025

4.0

Good experience with documentation overall, I am satisfied with the level of organization and the amount of clinical awareness it has in allowing proper medical documentation.

Pros

UI is very intuitive, easy to navigate, organizes docs and it’s easy to access documents that aren’t finished.

Cons

Difficulty with encounter types and rigid authorization requirements for modification of care episodes e.g. palliative vs new hospice chart

Review Source

Response from Hospice Tools

June 25, 2025

We're glad the UI and document organization are helping your workflow and that pulling up unfinished docs to continue working on them is easy for you. We hear you on the encounter types and authorization flexibility — those are great suggestions on palliative vs new hospice chart and we’re actively reviewing how to streamline those processes. We appreciate you sharing your experience! Thanks so much, Hayley! — The Hospice Tools Team

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