# Page 3 | Hospice Tools Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Hospice Tools the right Hospice solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/188024/Hospice-Tools/reviews

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Hospice Tools

4.7 (166)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Hospice Tools

## Showing most helpful reviews

Showing 51-75 of 166 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MP

Mia P.  
RN case manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great tool; a little buggy"

June 25, 2025

4.0

as a brand new hospice nurse, EO is helping me understand my job better by knowing what is required to document

Pros

Well thought out, easy to use, comprehensive information, the app responses exactly like the website on a laptop

Cons

buggy, especially trying to update the calendar, or make changes to rejected documents - often says that we need to either close or refresh the window, and work i have done was not saved. Ai hasn’t helped me yet

Review Source

Response from Hospice Tools

June 26, 2025

Thanks so much, Mia, for the thoughtful review! We're thrilled that you find the system easy to use and helpful in learning the ropes as a new hospice nurse — that’s exactly what we aim for. 🧡 Our AI Assist is being rolled out in stages so it should be in your workflows soon! Glad to have you on the journey with us. Don’t hesitate to reach out — we’re here to help! — The Hospice Tools Team

AC

Anyssa C.  
Social Work  
Hospital & Health Care  
Used the software for: 6-12 months

### "Social work "

June 24, 2025

4.0

It is an overall good experience. It is user friendly and easy to navigate within the systems. It is easy to use within the field.

Pros

It is very easy to use. It is user friendly, and easy to navigate around the systems. It also saves documents after typing which is useful when in the field.

Cons

Some cons about hospice tools is it takes a while to load, especially moving from patient to patient. It also logs me out very quickly after use.

Review Source

Response from Hospice Tools

July 10, 2025

Hi Anyssa – thanks so much for the kind words! 😊 We love hearing that Hospice Tools is helping you in the field and making your day easier. We’re working on improving load times and session settings—your feedback helps us get there. Keep up the amazing work! —The Hospice Tools Team

JO

Jen O.  
Palliative Coordinator  
Hospitality  
Used the software for: 6-12 months

### "Great for all offices!"

June 24, 2025

5.0

I feel it's a great program, that anyone can use. Allows you to add a lot of information for each patient, cutting down on having to search their chart for an answer through uploads.

Pros

I really enjoy the almost weekly updates, and how easy it is to navigate the app. It's user friendly for all skill levels.

Cons

I feel having to put the date of your upload in is a con, since it used to default to the date you're uploading on.

Review Source

Response from Hospice Tools

June 25, 2025

Thanks, Jen! We love that you’re enjoying the regular updates and how easy the app is to use. Great note on the upload date—we’ll look into that. So glad Hospice Tools is helping simplify your workflow! — The Hospice Tools Team

LP

Leanna P.  
RN  
Hospital & Health Care  
Used the software for: 6-12 months

### "Multidisciplinary platform"

June 24, 2025

4.0

It’s a good platform, it could use some time saving refinements. Some interfacing with other apps used would be beneficial.

Pros

Multidisciplinary documentation tool where all info is located centrally. All documentation entered is available for all to see.

Cons

Lots of redundancy with charting that seems like it could be streamlined. Have certain fields populate automatically instead of repeated entering if same info.

Review Source

Response from Hospice Tools

June 25, 2025

Thanks, Leanna! We’re glad the forms library and streamlined centralized info is easy to use and helpful to you. For populating with info for other forms, please click the i-button next to each field where you can see previous values and have them flow into your current form. Thx! — The Hospice Tools Team

JB

Jennifer B.  
BILLER  
Hospital & Health Care  
Used the software for: 6-12 months

### "Review for hospice tools "

June 25, 2025

5.0

I have had a good experience using Hospice Tools hopefully they can iron out the issues and make it even better

Pros

very user friendly and easy to use and navigate. Hopefully in the future it will be even better to use

Cons

It can be slow at times and saving documents can be an issue. when adding notes I wish it was easy for everyone to see in one place.

Review Source

Response from Hospice Tools

June 26, 2025

We're so glad to hear you’re finding Hospice Tools easy to use and navigate — that’s exactly what we aim for. We hear you on the speed and note visibility — great feedback. Our dev team is always working to smooth those out with every update. Thanks Jennifer! 😊

MF

Matt F.  
Administrative Assistant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great tool for hospice services"

June 24, 2025

4.0

Overall experience with this system is great. It makes finding patient information very quick and accessible whether you need to do it on your phone on the go or at a desktop computer.

Pros

The ability to rapidly access patient charts in a user friendly way. The patients chart gives the ability to look through needed documents.

Cons

The amount of time before it times out and you need to log back in. The calendar seems to need to be re-loaded far too often and seems to move very slow.

Review Source

Response from Hospice Tools

July 10, 2025

Hi Matt – thanks for the thoughtful review! We're thrilled to hear you're finding charts quick and easy to access 📋. Timeout and calendar feedback noted—we’re always working to make things smoother. Appreciate you being part of the Hospice Tools journey! —The Hospice Tools Team

HW

Heather W.  
Registered Nurse Case Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "I give it a ten!"

June 25, 2025

5.0

Only been using it for less than 90 days and so far it has been the easiest program I have used in my 15 years of nursing.

Pros

I love being able to open several tools at a time. Being able to visits on your calendar while in a patient's chart is so helpful.

Cons

When you place a treatment order under the wound table, you have to go out of your current document and go to another document to place the order for it to show up so you can complete your wound document.

Review Source

Response from Hospice Tools

June 26, 2025

We love hearing that Hospice Tools is making things smoother for you — especially from someone with 15 years of nursing experience! Being able to juggle multiple tools and calendars at once is exactly what we aim for. Glad to have you with us and thanks so much, Heather! 😊 - The Hospice Tools Team

AG

Amy G.  
Account Executive  
Hospital & Health Care  
Used the software for: Less than 6 months

### "User Friendly"

June 24, 2025

5.0

My overall experience with this tool is good. (As long as I am in a good service area or connected to Wi-Fi.)

Pros

The application is user- friendly. Easily able to access from phone and tablet. Able to save notes and contacts.

Cons

There are quite a few steps needed to enter data. Sometimes the system is slow to open and to save data.

Review Source

Response from Hospice Tools

June 25, 2025

Thanks so much, Amy! We’re glad you’re finding the app user-friendly and helpful on the go. Appreciate the feedback on speed—we’re always working to make things smoother and faster. Let us know if we can ever help! — The Hospice Tools Team

SS

SHIKHAR S.  
PT OFFICE ADMIN VOLUNTEER  
Hospital & Health Care  
Used the software for: Less than 6 months

### "My new experience with Hospice Tools. It is new software for me. "

June 26, 2025

5.0

My overall experience with Hospice Tools is very good and it is useful for me when I have to record my volunteer time

Pros

I as a part time volunteer for Unity Hospice for the WI office, I am new to Hospice Tools, and I am still learning all the new features of Hospice Tools and what is good of it. I use Hospice Tools to record my time that I am volunteering at the Unity Hospice at the WI office. I find it very valuable.

Cons

There is nothing that I can think of that I find Hospice Tools that is not good. I am using it for volunteer.

Review Source

Response from Hospice Tools

June 26, 2025

Thank you, Shikhar, and welcome to Hospice Tools! 🌟 We’re so glad it’s been valuable for logging your volunteer time — and we’re excited for you to explore more of the features as you continue. Volunteers like you make a huge impact, and we’re honored to be part of your work!

sT

sade T.  
RN  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Review for tools "

June 24, 2025

5.0

Pros

Easy to maneuver and learn. Can access charts, and timekeeper etc all in one place and click. Very user friendly.

Cons

Fairly new to the system, not sure as of yet. As of now , no complaints. Still getting use to the system.

Review Source

Response from Hospice Tools

June 25, 2025

Thanks so much! Love hearing it’s been easy to use and all in one place. Don’t hesitate to reach out as you keep exploring—we’re here for you! 🙌 — The Hospice Tools Team

LA

Linda A.  
Chaplain  
Individual & Family Services  
Used the software for: 6-12 months

### "Hospice Help"

February 27, 2024

5.0

Positive - again I have nothing to add and this irritates me.

Pros

Easy to learn and adapt to-easy to use - really???

Cons

All good - I have nothing else to say and it annoys me that you force it.

Review Source

Response from Hospice Tools

June 13, 2024

Thanks for taking the time to leave a review of Hospice Tools. We super happy to hear how well it's working for you and the team!

DM

Dan M.  
Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great software, amazing support"

September 15, 2022

5.0

In one word, excellent. I appreciate them continuously working with us and providing ongoing support and training.

Pros

The software flows very easily for our front line staff making charting easy. Additionally, when bringing on new users, it flows well and we have found a decreased training time necessary to be able to pick up on where to chart documents and software utilization. More so even that the software though, what distinguishes Hospice Tools from competition in my opinion is the customer support. They continuously check-in to see if we have needs, they are responsive when we need assistance, and they continuously update the software to meet the needs of our organization. The entire team is professional and I could not recommend this company more, both for it's software and it's people.

Cons

If we ever find we have a need to fit our needs, we talk to our client success representative who can connect us with the appropriate resources enabling the software to meet our needs.

Alternatives considered

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/)

Reason for choosing Hospice Tools

I felt the representatives at Hospice Tools were the most genuine and most in line with the mission and vision of our organization. The ongoing support they offered and assured when discussing their product reassured us, and in our time with them they have lived up to and exceeded my expectations for them. I am happy we chose to partner with Hospice Tools for our agency.

Review Source

Response from Hospice Tools

September 16, 2022

Thank you so much for the amazing review Dan. The team appreciates your kind words and it means a lot that our commitment to partnership and support is valued. Thx!

AD

Angela D.  
Compliance RN  
Hospital & Health Care  
Used the software for: 2+ years

### "Customizable EMR "

March 19, 2026

5.0

Seems like they are continually trying to improve and I appreciate that. I still prefer to use this EMR over others I've used in the past like Suncoast or HCHB.

Pros

The HOPE dashboard made the transition from HIS easy. I personally find the EMR to be user-friendly. They have made significant improvements over the years to the forms and tools available.

Cons

While they are very good at fixing problems once identified the timeline on fixing has been slow at times.

Review Source

Response from Hospice Tools

March 25, 2026

Hi Angela, We appreciate you taking the time to leave a review. And we're super happy to hear that Hospice Tools is working for you and your team, especially the HOPE dashboard. We are always working to do better and am glad you see that :-) Thx Angela!

HT

Heidi T.  
COO  
Human Resources  
Used the software for: 6-12 months

### "Great Customer Support"

February 20, 2024

5.0

Amazing - highly recommend. Very responsive and helpful. Go above and beyond. Super user friendly. Reporting is awesome!

Pros

I am inexperienced and both \[sensitive content hidden\] took time out of their busy schedules to go above and beyond to help educate me beyond the use of Hospice Tools. They are both wonderful!

Cons

We are using it for private care as well as hospice and since they specialize in hospice services, we don't always get what we need for the use of private home care.

Reason for choosing Hospice Tools

Flexible and willing to work with a very tight timeframe for implementation.

Switched from

[iKnowMed](https://www.capterra.com/p/213436/iKnowMed/)

Not happy with NetSmart. Was not user friendly and nickle and dimed you for everything. Hospice Tools isn't like that. If you need training, they offer it. Netsmart wanted to charge us $6,000 plus travel to provide additional training to new users.

Review Source

Response from Hospice Tools

February 23, 2024

Thank you for the fantastic review Heidi! We're so glad to hear that support has gone above and beyond for you and that Hospice Tools is working for you and your team. Thx!

JH

Janelle H.  
Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "RN/Owner Review"

February 23, 2024

4.0

Very good company to use as a new hospice company. Have a lot of experienced hospice personnel on my team that like it overall better than other EMRs they've used, minus the lack of usability in the calendar and the lack of easily looking up data on a patient without having to run reports.

Pros

The team of people that get you set up are amazing and always available to help you moving forward and are quick to make sure our team has answers.

Cons

The lack of ebilling training. We felt very lost on how to use the ebilling area of the system and still a little confused by all the buttons and uses in the system. Also wish there was more of a "trend report" type data on the main screen of each patient to show quickly what the patients recent measurable values and data have been for documenting tracking and doing recert.

Reason for choosing Hospice Tools

The customer service reps were very trustworthy and the product looked easy to use.

Review Source

Response from Hospice Tools

February 26, 2024

Thank you for the thoughtful review Janelle. We've take note of your issues and will add this points for internal discussion. We're glad to hear the team is delivering great service and that Hospice Tools is easy to use and is working well for you and the team. Thx!

AR

Amy R.  
SVP Clinical Operations  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great for the end user "

February 20, 2024

3.0

Transitioned from a very large EMR. Appreciate the simplicity and small learning curve, but as a director, I miss the data analytics and reporting capabilities of other EMRs

Pros

Very easy to learn for field team members and new users.

Cons

Data analytics and reporting capabilities

Review Source

Response from Hospice Tools

February 21, 2024

Hi Amy, Thanks for taking the time to review Hospice Tools. Make sure to check out the 360 reporting page for a huge range of EMR reports. Each of our modules has their own specific section for reports as well as custom query capabilities. While we don't yet have real-time analytics it is in our road map and we work with a number of 3rd party analytics products. We're glad to hear that you like it overall and that it's easy for you and your team to learn and use. Thx!

JM

Jennifer M.  
Registered nurse  
Hospital & Health Care  
Used the software for: 6-12 months

### "Hospice tools review"

March 10, 2024

4.0

Pros

Hospice tools is nice to look at, pretty organized, and easy to get the hang of. You can find what you need quickly once you learn how to navigate.

Cons

Some of the required fields are a bummer but I know those can be individualized for the most part. Scheduling on calendars can be difficult but it has been improving with updates. Attached documents don’t always attach.

Switched from

[WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/)

We were looking for something more hospice friendly

Review Source

Response from Hospice Tools

March 14, 2024

Thanks for the excellent review Jennifer! Typically, the required fields in documentation are required because those fields are required by CMS and/or flow to other required fields in documents such as the HIS form. We have been doing a lot of work on the calendar and hopefully you've found the most recent update helpful for scheduling - we've had great initial feedback on it. We're glad to hear Hospice Tools is easy to learn and easy to use and is working well for you and your team. Thx!

MH

Melissa H.  
DON/ ALT ADMINISTRATOR  
Hospital & Health Care  
Used the software for: 6-12 months

### "Promised certain features and they have never been available"

September 20, 2022

1.0

Will definitely NOT renew my contract - system is just as bad as previous company I used

Pros

Access from any device. Can use in the field as long as you have internet access.

Cons

cannot schedule out patient visits, cannot make corrections for clinician to review, assessments are not complete, very vague pages per section.

Reason for choosing Hospice Tools

I believed the sales guy who promised all these features. The contract states pretty much covers them if the sales rep offers a certain feature, they aren't responsible.

Switched from

[Footprints](https://www.capterra.com/p/161824/Footprints-EMR/)

Thought this would be better. It isn't -

Review Source

Response from Hospice Tools

September 21, 2022

After seeing your review I checked with the success team and they report that despite their best efforts you have not gone through a single training session. Out of 70+ 3rd party reviews yours is the only one not 4 stars and almost all are 5 stars. Trying to figure out an EMR entirely on your own, even one as easy to use as Hospice Tools, is going to be frustrating. The points you list are all available: 1. cannot schedule out patient visits - we have scheduling with multiple views and filters & updates to frequencies too. 2. cannot make corrections for clinician to review - Documents can be amended and we have mentor mode for comments and approval of docs. We do not allow you to chart someone else's visit. 3. assessments are not complete, very vague pages - the documents are all customizable and we can add docs. Any "vague" language can be changed. No system is ever perfect and we keep improving, but without any training it will be hard to succeed.

LS

Lisa S.  
Chaplain  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Helpful charting tool for daily use "

February 15, 2024

5.0

Great use and simple platform to organize my communication and keep up to date on notes and idg for all patients.

Pros

Ease of use, fast and organized interface

Cons

The spiritual questions and emotional input is limited

Switched from

[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

Required by company, given by administration

Review Source

Response from Hospice Tools

February 16, 2024

Thank you for the fantastic review Lisa. You can have your spiritual docs customized and adjust the spiritual questions and emotional input. Just write up what you want and have your admin submit to us so your documents will have exactly what you want. With your experience in Hospice and with other EMR systems, it's great to hear that Hospice Tools is easy to use, well organized, and working well for you and your team. Thx!

AT

Alyse T.  
Case manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Excellent on the go hospice charting "

February 29, 2024

4.0

Good. Initially confused about the medication adding and removing but figured it out.

Pros

The ease of forms, navigation of the site and easily customisable

Cons

No ability to take wound care pics / only upload them. Also no talk to text would be helpful option

Review Source

Response from Hospice Tools

March 1, 2024

Hi Alyse, Thanks for taking the time to review Hospice Tools! If you use our mobile apps, you can open a wound document and take a picture of the wound in the document rather than taking a picture and uploading it into the document. Additionally, all the text boxes do allow for talk to text functionality. You can download our apps from the App or Play stores for either Android or iOS devices. We're very happy to hear how easy it is to use and how well it works for you and the team. Thx!

SL

Susannah L.  
Case Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "The right tool in the gold mine"

February 15, 2024

5.0

My overall experience with hospice tools is excellent. The training videos provided are TOPS! Prior to the company initiating the use of the program, I was able to go online and look at the videos. When implementation of Hospice Tools began, I was ahead of the game. It’s a wonderful feeling not having to deal with with tedious paper charting and filing.

Pros

Ease of use. Very user friendly. Promos you right away if there’s a critical piece of information missing. It, Therefore, will not let let you sign until the information is provided. This is good as a check and balance feature. I also appreciate the fact that you can look up ICD codes/diagnoses without exiting the program. Everything is at your fingertips.

Cons

I like everything thus far. I would have to leave the ‘Cons’ for others. I am pleased with the program. And I can log on from anywhere using my phone, iPad or laptop.

Review Source

Response from Hospice Tools

March 25, 2024

Thanks for the awesome review Susannah! We're super-happy to hear how well Hospice Tools works for you and your team!

PC

Peggy C.  
Volunteer Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Hospice Tools for Volunteers"

February 27, 2024

5.0

Pros

Ease of use is what I like the most. For volunteers, the visit note is easy to complete and submit, which means volunteers are more likely to complete their visit documentation in a timely manner. I also appreciate the customer service with Hospice Tools. The 1:1 training to learn the program was helpful to me. In my experience, the HT customer service team typically responds to questions the same day. I even asked them to create a workflow for volunteers. (Yes, Hospice Tools is not complicated, but I like to give the volunteers written instructions as well.) I was surprised that they were able to create the workflow for me the same day. With another EMR company I worked with in the past, I sometimes didn't get a response to question until a week (or more) later and I had to create my own workflow to give the volunteers (for a program that wasn't nearly as user-friendly as Hospice Tools).

Cons

I've only used Hospice Tools for a short time and, so far, I haven't had any cons.

Review Source

Response from Hospice Tools

February 28, 2024

Thanks for the super-awesome review Peggy! We're happy to hear how easy Hospice Tools is to use, the great support you're receiving, and how well it works for you and your team. Thx!

JG

Johanna G.  
Palliative Nurse Practitioner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Hospice Tools Pros and Cons"

May 18, 2021

4.0

Overall, I feel that hospice tools has been extremely user-friendly and easy to onboard new staff to use proficiently. As I previously mentioned, I am new to using hospice tools and have never encountered a user question thus far, as I feel that each task is intuitive and self explanatory.

Pros

I am relatively new to using Hospice Tools (~3 months) and had a pretty seamless transition into it. I have a history with using Epic, which was quite involved, but I became an expert after some time. Hospice Tools is much more user-friendly from the start and very intuitive. Each role (cna, nurse, chaplain, APN, etc) has different documents they need to fill out and the set up of hospice tools makes it very clear which form is for which discipline. I have not run into technical questions since beginning my new role as it seems that each task is very well organized and clear. The new addition of being able to search for phone numbers on the main screen of edocs has saved a lot of time and stress and has been well received! As for timekeeper, my favorite part is that the "travel" selection auto-calculates mileage for reimbursement. That is one less task that the employee needs to handle and has been quite convenient.

Cons

My biggest gripe with hospice tools is that is does not connect with other healthcare systems. I also dislike some of the formatting on different forms (ie: some boxes for narrative responses are too small to read the entire response). Additionally, I would like a "search" feature within each patient's chart to be able to identify previously discussed topics. For example, if I wanted to know if my patient has ever complained of nausea at past visits, it would be more cohesive to type "nausea" into a search box in their chart and be able to see all instances where "nausea" was mentioned. Instead of this, I have to open each individual note and read through the note to identify if that issue had ever been mentioned.

Review Source

Response from Hospice Tools

May 25, 2021

Hi Johanna. Thanks for the great feedback. I'm forwarding your comments to tech as well. Thanks for some great suggestions! We will review and see what we can come up with for you.

KM

Kaitlyn M.  
Hospice aide  
Hospital & Health Care  
Used the software for: 6-12 months

### "Company switched and pleasantly surprised"

February 27, 2024

5.0

Pros

I love the ease of use for charting! The checkboxes make it a quick option for a fast paced work day. I am more inclined to get my daily charting completed on a timely manner since it no longer feels like a hassle. Also like that a reviewer can send back a note with a comment and can be checked out. Very helpful.

Cons

That visits have to be entered with specific times instead of generally assigned for the day. I would prefer an aide document for each assigned patient to appear on my Home Screen as well.

Review Source

Response from Hospice Tools

February 28, 2024

Thanks fr taking the time to review Hospice Tools Kaitlyn. The notes have days/times to mark when the visit was made as that info goes to the timesheets program and also goes to reports - such as capturing visit frequencies, and claims, where visit details are required by CMS. Having it in the document is typically much smoother than having to track and enter that information separately. The documents can be triggered to appear on your dashboard the day of the visit - if whoever schedules visits uses our scheduling feature, documents can be selected within the calendar to show up on your dashboard the day of the event. Glad to hear that overall the charting is easy and smooth and that Hospice Tools works great for you and your team. Thx!

DC

Dayane C.  
HR Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Hospice Tools Review "

September 20, 2022

5.0

Hospice Tools has been great to use.

Pros

Nothing impactful, software is very user friendly, so easy to move around and understand.

Cons

In timekeeper, separating PTO and sick time balances would be great. Also, it would be better if time keeper could be something where you clock in and leaves you clocked in until you clock out in real time-so it stamps actual time.

Review Source

Response from Hospice Tools

September 21, 2022

Thanks for the positive feedback Dayane. We're glad to hear the tools are working for you. We'll forward the time off/sick-time carve outs to tech and see if we can add that or clarify how to make that work better. The clock in and out has a feature for on-call but for regular time, it is activity based to track actual times, activities, and documentation which would lose all that detail and validation with a warehouse worker clock in to start your day structure. Hope this helps! Thx!

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