# Page 5 | Hospice Tools Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Hospice Tools the right Hospice solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/188024/Hospice-Tools/reviews

---

Hospice Tools

4.7 (166)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 5 - Reviews of Hospice Tools

## Showing most helpful reviews

Showing 101-125 of 166 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JC

June C.  
RNCM  
Hospital & Health Care  
Used the software for: 1-2 years

### "Hospice Tools"

September 22, 2022

5.0

Overall it is a very user friendly tool.

Pros

The ease of charting and the fax from the app feature has made my life so much easier. Also the MD being able to sign documents and scripts immediately is an amazing feature

Cons

Getting booted off in the middle of documenting and losing your work.

Review Source

Response from Hospice Tools

September 23, 2022

Thank you for the great review June! .

BR

Brandon R.  
Admission Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent EMR that follows regulations and is customizable"

May 18, 2021

5.0

I have had an overall wonderful experience with Hospice Tools!!

Pros

I love how customizable the system is. The customer service is excellent and if I have any issues or need something changed, the tech team is quick to respond and figure out a way to fix the system the way I ask and still follow the rules and regulations of Medicare.

Cons

It is easy to duplicate patient accounts and facility profiles and they can't be deleted easily.

Review Source

Response from Hospice Tools

May 20, 2021

Thanks for the awesome feedback Brandon! Our security best practices prevent us from making it too easy to delete a patient or facility from the system. Those are issues we want to err on the side of caution. But I think there may be other ways to help deal with that issue. We'll discuss internally and see what we can come up with. Thx!

DL

Denise L.  
Chaplain  
Hospital & Health Care  
Used the software for: 6-12 months

### "I love Hospice Tools"

February 27, 2024

5.0

Exceptional! This is the best yet! Great !

Pros

Ease of use. Seems to be made specifically for hospice.

Cons

Nothing at all. Hospice tools seems to work very well.

Review Source

Response from Hospice Tools

February 28, 2024

Thanks for the awesome review Denise! We're super-happy to hear how well Hospice Tools works for you and your team. Thx!

DH

Don H.  
SCC/Chaplain  
Hospital & Health Care  
Used the software for: 1-2 years

### "Chaplain"

September 20, 2022

4.0

Satisfactory

Pros

Easy to use, almost constant access, reliable

Cons

Would like more SCC/Chaplain documenting options

Review Source

Response from Hospice Tools

September 21, 2022

Thanks for the great review Don. FYI - we can customize the forms in your library and add additional form to your library in the environment, so if there are documentation options you want, submit them to your admin and if approved internally, they can send to their client success rep to be implemented. Hope this helps! Thx!

KT

Kelli T.  
Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Hospice Tools Review"

June 1, 2021

5.0

The team at Hospice Tools is so helpful. They are always readily available for support. Anytime we have identified something we needed to change or "tweak" with in the system, they have done their best to ensure it happens. They care that the customer is happy and satisfied. When encountering any problem or concern, they promptly worked with us to understand the inner workings of our agency to ensure the solution would rectify the obstacle we had identified.

Pros

It is extremely user friendly. It significantly cuts down on documentation time. Its a system specific to hospice and customizable to each agency's needs.

Cons

We plan on customizing the care planning section in the future.

Reason for choosing Hospice Tools

It was user friendly and a hospice specific product that we could customize to fit our agency needs.

Review Source

Response from Hospice Tools

June 2, 2021

Thanks for the awesome review Kelli! We're so glad to hear that our teams are super responsive and work with you to understand not just what you need, but why you need it. We believe that understanding how hospice happens is the key to developing the best hospice solutions. Great to hear your fantastic feedback. Thx!

EL

ELIZABETH L.  
Social worker  
Medical Practice  
Used the software for: 2+ years

### "Best Hospice Software!"

May 24, 2021

5.0

Overall hospice tools is a great system, especially compared to previous systems used at previous jobs.

Pros

The functions are very clear and well organized! It is easy to finding and organize information.

Cons

I do wish the bereavement risk assessments auto populated the addresses/phone numbers. Also wish we could add Care Plans and they would save for later use. But this is a small edit. Overall it is a good system.

Review Source

Response from Hospice Tools

May 25, 2021

Hi Elizabeth. Thx for the nice feedback. I'll forward the bereavement request to tech to include in our bereavement dashboard update. Wasn't sure what you meant about care plans. They save and are listed in the Plan of Care dashboard for updating/discontinuing. Send me an email and we can discuss. Thx!

JF

John F.  
Chaplain  
Hospitality  
Used the software for: 6-12 months

### "Excellent "

February 15, 2024

5.0

Pros

Excellent customer support and we are using every day

Cons

Excellent customer support and greatly appreciate

Review Source

Response from Hospice Tools

February 16, 2024

Thanks for the awesome review John! Super happy to hear that our support is doing great and that Hospice Tools is working well for you and your team. Thx!

EK

Eli K.  
admin  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Product!"

November 24, 2022

5.0

Pros

The ease of use of the software makes it such a pleasure!

Cons

It's really a great product. highly recommend

Review Source

Response from Hospice Tools

November 25, 2022

Thanks for taking the time to leave a review! We're so glad to hear that Hospice Tools is working great for you and your team!

JO

James O.  
VolunteerChaplain  
Hospital & Health Care  
Used the software for: 1-2 years

### "Hospice tools"

September 23, 2022

5.0

initially easy to use and a fast way to document a patient visit

Pros

the ability to chronicle patients needs and progress. solid documentation of services provided.

Cons

The time keeper function is difficult to use, and in the case of a volunteer, not relevant

Review Source

Response from Hospice Tools

September 28, 2022

Thank you for the great review James! Reach out to your client success rep anytime, we don't limit training and they'd be happy to walk through timekeeper with you and your team to smooth out any workflows. Even though volunteers don't get paid, timekeeper helps track those hours and verify their docs and it's pretty automatic - they don't have to manually use timekeeper for timekeeper to read and track that info - it all flows directly from the EMR. Thx!

EN

Elizabeth N.  
Social Worker  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Hospice Tools is great! "

September 15, 2022

5.0

Overall, I have loved the transition to Hospice Tools. I feel as though I have been able to improve the effectiveness and efficiency of my work flow. It has been easy to use, and it is great to know that there are contacts that we can reach out to for help.

Pros

I love the functionality and simplicity of this software. Charting can be done in a timely manner and encompasses all areas.

Cons

I think that some of the audit reports can be improved as some of the information that the reports display does not accurately capture the business's statistics.

Review Source

Response from Hospice Tools

September 16, 2022

Hi Elizabeth, Thanks for the fantastic review! We have a huge number of reports but many are permissions/role based. If there are reports you'd like to see, check with your admin about adding additional reporting permissions to your profile. We can also customize and add reports and run queries. Let your admin know what you need and they can submit the details to their success rep. We track all the metrics so if we don't have it, we can create it. Thanks again for your glowing feedback! :-)

DM

Diane M.  
CNA  
Hospital & Health Care  
Used the software for: 6-12 months

### "Would like to be able to chart if I do something e tra"

September 20, 2022

4.0

I like it

Pros

They make it easy to chart it Doesn’t take much time

Cons

Not being able to chart extra Would be able to chart more if I Feed someone

Review Source

Response from Hospice Tools

September 21, 2022

Hi Diane, Thanks for your feedback! We are glad you like the tool. Your visit note has sections to add additional information to the list that is pre-defined by the nurses care plan of tasks. You can also write a progress note separatly from your visit note for additional charting needs beyond your defined visit note task list. Hope this helps! Thx!

NM

Nicole M.  
C.n.a  
Hospital & Health Care  
Used the software for: 6-12 months

### "Cna"

November 25, 2022

4.0

Great

Pros

The features and the step up was easy found things was easy and learning was not a problem

Cons

The connection sometimes and sometimes it doesn’t save

Review Source

Response from Hospice Tools

November 28, 2022

Thanks for the nice review Nicole! We're glad to hear that Hospice Tools is easy to learn and works well for your workflow. We can't do much about internet connections :-) but aside from the autosave feature you can also click the save button to make sure anything you're working on gets saved right to your dashboard. We're happy to hear that you feel Hospice Tools is great! Thx!

AK

Autumn K.  
hospice social worker  
Medical Practice  
Used the software for: 6-12 months

### "I love Hospice Tools. Best EMR out there for hospice!"

September 15, 2022

5.0

Pros

It is easy to use. It is catered to hospice.

Cons

Occasionally it restarts and kicks you off but not enough to be a nuisance.

Review Source

Response from Hospice Tools

September 16, 2022

Hi Autumn, Thanks for the great review! I appreciate hearing about those two important pieces: ease of use and hospice-focused. I'm glad that works well for you. Thx!

WM

Wendy M.  
Billing Team Lead  
Medical Practice  
Used the software for: 6-12 months

### "Hospice Tools Review"

February 15, 2024

5.0

I think it is a good program and the customer service is always helpful.

Pros

I like how easy it is to get around in the program.

Cons

We cannot add payers on our own but we do get them done with help of customer service.

Review Source

Response from Hospice Tools

February 16, 2024

Thx for the great review Wendy! We are looking into adding tools for adding payers on your own. Happy to hear that you're getting great service and that Hospice Tools is working for you. Thx!

RD

Rebecca D.  
Hospice medical Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Improvement over other software "

September 27, 2022

4.0

Overall an improvement

Pros

I can more easily complete my paperwork

Cons

It’s a little difficult to find things sometimes

Review Source

Response from Hospice Tools

October 4, 2022

Thanks for the review Rebecca. We're glad to hear that Hospice Tools helps you complete your documentation more easily. Let us know some examples of things you look for as we are always looking for ways to make workflows more transparent. Thx!

AB

Amy B.  
Social Worker  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Common Sense Documentation"

May 27, 2021

5.0

Pros

Hospice Tools makes charting easy and straightforward. Patient lists and calendar features help to keep organized. Easy to update the facesheet and teams as needed, and sticky notes is a great way to ensure all staff are aware of information they might need to attend to on call needs.

Cons

It would be nice if some of the existing templates could be edited more easily to add or change portions.

Review Source

Response from Hospice Tools

June 1, 2021

Hi Amy, thanks for the great feedback! We're planning a release later this year that will give more internal controls to editing templates which should take care of that for you. Thx!

JG

Joe G.  
Lead Chaplain  
Medical Practice  
Used the software for: 2+ years

### "Hospice Tools"

May 18, 2021

5.0

An excellent addition to be able to access needed information any time and any where.

Pros

Very easy to learn and use. User friendly and applicable. Access across any device. Ongoing updates and added features. Valuable reporting features for auditing and monitoring activity. Comprehensive covering the spectrum of our practice.

Cons

I would like to see a more extensive search feature that categorizes chart subjects, type of note or who submitted.

Review Source

Response from Hospice Tools

May 20, 2021

Thanks for your great comments Joe! I'd like to hear more about how we can expand our search feature. Email me? Thx!

RT

Robin T.  
Nurse LPN  
Hospital & Health Care  
Used the software for: 6-12 months

### "HT recap"

September 21, 2022

3.0

Good, I would use it and recommend it. But I hope it is just a bug fix for the error screen

Pros

The lay out is user friendly and easy to follow

Cons

It constantly seems to freeze or kick me back to an error screen after about 45 min of charting

Review Source

Response from Hospice Tools

September 23, 2022

Thanks for the review Robin. This seems to be an issue with one of our recent feature builds and tech is working to fix that bug. Hopefully it should be resolved shortly. Thx!

MG

Monica G.  
RN  
Hospital & Health Care  
Used the software for: 2+ years

### "Great EMR!"

November 22, 2022

5.0

Pros

It's so simple to learn and to use! Even folks with limited computer literacy can quickly pick up on the workflow.

Cons

There's nothing I can think of offhand to list here! it's just great!

Review Source

Response from Hospice Tools

November 25, 2022

Thanks for the great review Monica! We're super happy to get your feedback and glad that Hospice Tools works so well for you and your team!

DS

Debra S.  
Director of Clinical Services  
Hospital & Health Care  
Used the software for: 6-12 months

### "Hospice Tools Review"

May 24, 2021

5.0

This EMR system has significantly cut the amount of time that staff are documenting.

Pros

I liked that the forms were customizable to our specific needs. The Hospice Tools team worked hard to get our forms exactly the way we wanted them.

Cons

I would like to see the care plan section revised so its easier to update and document that the plan was revised or met and discontinued.

Review Source

Response from Hospice Tools

May 25, 2021

Thank you for the great feedback Debra! We've got some updates coming to our Smart Care Plans that should handle that. Thx!

MM

Megan M.  
Licensing/Credentialing Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Hospice Tools is GREAT!"

September 15, 2022

5.0

Great!

Pros

It is very user friendly and the staff is great and always willing to help.

Cons

I have yet to come across anything I am disappointed with.

Review Source

Response from Hospice Tools

September 16, 2022

Thank you for the fantastic review Megan! We are so happy to hear that Hospice Tools works great for you and your team! Thx!

jR

jayne R.  
Medical Records, HHA Mentor,Billing  
Hospital & Health Care  
Used the software for: 2+ years

### "Review of hospice tools"

November 21, 2022

5.0

no complaints

Pros

easy to use we have a great support team if we get stuck on anything

Cons

i havent found any real problems we have a great support team

Review Source

Response from Hospice Tools

November 23, 2022

Thank you for the fantastic review Jayne! We're so happy to hear how Hospice Tools helps you and your team!

DKG

Diane Kim G.  
Corporate nurse  
Hospital & Health Care  
Used the software for: 2+ years

### "Best program for hospice charting!"

November 30, 2022

5.0

Love the ease of use with Hospice Tools!

Pros

Ease of use, permanent storage of health records, ease of access and tracking.

Cons

No recall of previous location of use. Can not identify which form you were looking at previously.

Review Source

Response from Hospice Tools

December 1, 2022

Thanks for the awesome review Diane! We're super happy to hear how well Hospice Tools works for you and your team!

AK

Avi K.  
Director of Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Hospice Software"

June 12, 2019

5.0

Pros

It's easy to use. It's easy to use. It's easy to use. Even with that, it has great functionality, as well as some features that are missing from other hospice software. I love how Edocs, TimeKeeper and Billing all work together so well.

Cons

No real cons. If I would have to pick one thing, I would say that the aesthetics aren't as cool as they can be. However, that doesn't impact functionality at all.

Review Source

Response from Hospice Tools

May 20, 2021

Thanks for the great review Avi!

cM

cathy M.  
Intake Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Hospice Tools "

May 18, 2021

5.0

that there are other ways to look up a patient other than there name. i like the phone number that you can look up

Pros

everything is right there and you don't have to go everywhere else to get the info.

Cons

that you have to change password so often .

Review Source

Response from Hospice Tools

May 20, 2021

Thanks for the great feedback Cathy. We know updating passwords can be annoying, but especially with mobile apps and hospice, best practices for security and HIPPA make that an issue that we can't really change right now. Glad that you love everything else! :-)

Talk to a Capterra advisor for free and get results within 15 minutes.