# Sumsub Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sumsub Software - reviews, pricing plans, popular comparisons to other AML products and more. Source: https://www.capterra.com/p/188057/KYC-AML-Platform --- # Sumsub Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sumsub ## What is Sumsub? Sumsub is the one verification platform for all of your AML compliance needs. With Sumsub’s customizable KYC, KYB, AML, Transaction Monitoring and Fraud Prevention solutions, you can comply with AML regulations, protect your business and reduce costs while boosting team productivity. Sumsub’s methodology follows FATF recommendations, the international standard for AML/CTF rules and local regulatory requirements (FINMA, FCA, CySEC, MAS, BaFin). Sumsub’s compliance solution allows you to balance compliance and conversion, so you can adhere to the most strict AML requirements without sacrificing user pass rates. With Sumsub’s AML case management solution, you can solve all compliance tasks in one dashboard. This includes setting up and optimizing verification flows, analyzing data, investigating cases and reporting to regulators. Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading, e-commerce and gaming industries, including Bitpanda, Wirex, Avis, Bybi ## What is Sumsub used for? [AML](https://www.capterra.com/aml-software/)[Compliance](https://www.capterra.com/compliance-software/)[KYC](https://www.capterra.com/kyc-software/) Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sumsub?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://sumsub.com&name=Sumsub) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sumsub 4.7 (70) VS. [4.5 (283)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) Starting Price Contact vendor Starting Price $238 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (70) Ease Of Use 4.5 (283) Value For Money 4.8 (64) Value For Money 4.6 (242) Customer Service 4.5 (66) Customer Service 4.5 (269) ## Sumsub alternatives [4.6 (5,180)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (528)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (330)](https://www.capterra.com/p/218549/UserWay/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (3,290)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/188057/KYC-AML-Platform/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Identity Verification 4.7 (21) 85.71% of 21 reviewers that rated this feature as important or highly important Validating the identity of an individual or entity through verification of personal information or credentials Secure Data Storage 4.8 (21) 38.10% of 21 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Customer Database 4.6 (19) 68.42% of 19 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Fraud Detection 4.3 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Identify and prevent suspicious activity Reporting & Statistics 4.3 (19) 47.37% of 19 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Watch List 4.4 (19) 31.58% of 19 reviewers that rated this feature as important or highly important View and track activity related to an individual, transaction, etc. Sumsub 42 features Control and manage access to company resources A way for institutions and businesses to check the age of their customers/clients. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Anti-money laundering compliance helps businesses uncover suspicious financial activity Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Verify the identity of users/devices to enable secure access Researching and validating a person's criminal, educational, job or financial records Track and analyse user behavior within a system or network Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Detection of fraudulent checks to prevent financial losses Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Import, collect, and capture data from multiple sources Process of checking different types of data for accuracy to avoid errors or inconsistencies Store, manage, and track all electronic documents in a centralized location Identify and prevent suspicious activity Validating the identity of an individual or entity through verification of personal information or credentials Oversee people and resources to carry out an investigation Securely detect whether a user is a fake representation or a live human being. Observe and track the demand, usage, progress or quality of a system, product, or user Request two or more credentials to prove user's identity before granting access to systems Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service The process of conducting customer due diligence for any politically exposed person (PEP) Analyze and gain insights into data in real-time Active monitoring of systems, applications, or networks Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Reporting of risks associated with specific actions, events, or entities Securely stores data to prevent data loss or breaches Monitor or audit historical and current transactions to analyze customer account activities View and track activity related to an individual, transaction, etc. Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (70) 4.6 Based on 70 reviews ## Pricing Value for money 4.8 (64) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.8 (64) 4.8 Based on 64 reviews ## Integrations [ Okta](https://www.capterra.com/p/119653/Okta/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (66) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (66) 4.5 Based on 66 reviews ## User reviews Overall rating 4.7 Based on 70 reviews Filter by rating 5(51) 4(17) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent FA Freddy A. SYSTEMS SPECIALIST Telecommunications ### "Great SDK and painless integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2026 Overall, Sumsub has been a massive time-saver for our operations team. Before integrating them, we were manually reviewing a large percentage of documents, which slowed down our user onboarding significantly. The integration was smooth, and once we set up the verification logic in their 'Workflow Builder,' it essentially ran on autopilot. We now verify users in under a minute with a very high pass rate. While the pricing structure took a moment to understand fully, the ROI in terms of saved man-hours and increased conversion rates has been undeniable. It feels like a mature, robust platform rather than just a simple KYC tool. Pros The documentation is top-notch. We got the Web SDK up and running in a staging environment in less than an afternoon. The webhooks are reliable, and the sandbox mode is actually useful for testing edge cases. Cons Some of the more advanced API features could be better documented. Occasional false positives require manual review, but the dashboard makes it easy to handle them Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Grase F. project manager Banking ### "Seamless and Scalable KYC Solution for Fast-Growing Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 13, 2025 Sumsub has been a reliable partner in helping us onboard users quickly and stay compliant with global regulations. The platform is especially helpful when scaling to new markets, and their regional compliance knowledge is impressive. We've been able to reduce manual review times significantly and improve our conversion rate. I’d recommend Sumsub to any fintech or Web3 product looking to streamline verification. Pros The automation of KYC flows and the flexibility to customize verification rules per region have saved us countless hours. The user interface is clean and intuitive, and the integration process was smooth thanks to great API documentation. Cons Sometimes, support response time can be slightly delayed during high-demand periods. We'd also appreciate more transparency in pricing for custom volumes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OF Olena F. Compliance Team Lead Financial Services ### "Highly recommended all-in-one service " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 20, 2024 We started cooperation in 2019, and have been satisfied with the service since then. Of course, there might be some inaccuracies in some checks, but they are rare. The product is simple in use and offers a lot of useful features. Pros Sumsub is constantly expanding their product, offering more and more features Cons 1\. New applicant page interface is significantly worse than the old one. 2. Sometimes support team requires too much time to answer some questions. Alternatives considered [Veriff](https://www.capterra.com/p/197760/Veriff/) [Ondato](https://www.capterra.com/p/201476/Ondato/) [Sift](https://www.capterra.com/p/157219/Sift/) Reasons for choosing Sumsub 1\. Price was better than others 2. Product seemed better and easier to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UM Usman M. Product Manager Financial Services ### "Solid product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 20, 2024 overall experience was position. customer service team handled our requests really well and in timely manner. some things were out of their control which is understandable Pros it is really good at validating document and has alot of settings to optimize strictness parameters. Cons Some steps/screens can not be redesigned or changed, as a result we have very little control over user experience. I highly suggest that SDK apps should have loading screen (loading circle) while the validation is completed, this will allow users to remain in sumsub journey until all steps are completed. web is like that but apps dont. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CO Catalina O. Compliance Officer Financial Services ### "Your Perfect Ally" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2024 The relationship with sumsub leverages our compliance system, having reliable and fast results that allow us to grow day by day. Additionally, their response and support is excellent, they care about providing agile and effective responses Pros It is an extremely reliable ally. Understands a company's compliance needs well and meets them holistically Cons Everything with sumsub has been excellent Alternatives considered [Chainalysis KYT](https://www.capterra.com/p/254899/Chainalysis-KYT/) Reasons for choosing Sumsub Meets all the requirements we were looking for Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KF Kiryl F. Product Manager Financial Services ### "Highly recommend to use S&S " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2024 Overall expiries is positive, we have used S&S for more than 3 years and the level of service provision is growing every year Pros The level of support and cooperation is extremely high. They are always happy to help and improve their system. Cons The way how we can adjust translation in customization is a bit more complicated compared to other solutions that we have. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alistair S. Chief Risk Officer Banking ### "A great product which keeps developing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 19, 2024 Great product which keeps developing. Good user experience. The serviced received from account manager is excellent. Pros The functionality, flexibility and reporting capabilities of the product Cons It can be overly complicated, when making a change in the system you are not always aware of the knock on impacts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amit V. Architect Information Technology and Services ### "A modern AML/KYC platform out there for a grab... " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 12, 2022 I had a very good experience in terms of the technical orientation of the platform. We had to integrate this platform with our very own Insurance issuance platform and the integration was a breeze. The sales team was friendly and accommodating in terms of flexible terms of commercials. Pros The user interface is intuitive and provides good flexibility in the way of configurations. The platform provides integration capabilities via its modern REST protocol. The platform offers a flexible workflow (control of flow) needed during the KYC processing. Cons The platform would need to add more formats (templates) that can be used to process the user inputs from the customer. The AML accuracy is dependent on the geography, its very powerful in US and EU while lacking in some APAC regions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mickael P. CS OPS manager Financial Services ### "So far so good!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2022 Pros What I like the most : - Speed - Relability - Support Cons The only We had is to get familiar with the plateform as it is a bit technical but after a week, it was great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GM Gergana M. Front-End Developer Computer Software ### "Easy integration with only few steps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 January 18, 2022 Pros From a developer's point of view, it was important for me to be able to configure, integrate and test the overall process in a test environment. Luckily Sumsub supports that and when we were ready with our SaaS deploying and connecting Sumsub to production was really a piece of cake. Identity verification, liveness check and fraud check are the most important features for us as customers. Cons The only thing that baffled us was that the translation keys were different on the staging and on the live environments. It was an issue at first but we managed to handle it. My advice would be to regularly check for updates because the platform is evolving and sometimes there're new translations that have to be adapted and added for the custom added languages which are our case. Alternatives considered [eID-Me](https://www.capterra.com/p/191121/eID-Me-Identity-Verification-and-Digital-Identity/) [Entrust IDV](https://www.capterra.com/p/200047/Onfido/) [Jumio](https://www.capterra.com/p/176541/Jumio/) [Passbase](https://www.capterra.com/p/196976/Passbase/) Reasons for choosing Sumsub Price, flexibility and quality of service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/188057/KYC-AML-Platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Entrust IDV vs Sumsub](https://www.capterra.com/compare/188057-200047/KYC-AML-Platform-vs-Onfido)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)