--- title: "Sumsub Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sumsub Software - reviews, pricing plans, popular comparisons to other AML products and more." source_url: "https://www.capterra.com/p/188057/KYC-AML-Platform/" page_type: "product" language: "en" --- # Sumsub Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sumsub ## What is Sumsub? Sumsub is the one verification platform for all of your AML compliance needs. With Sumsub’s customizable KYC, KYB, AML, Transaction Monitoring and Fraud Prevention solutions, you can comply with AML regulations, protect your business and reduce costs while boosting team productivity. Sumsub’s methodology follows FATF recommendations, the international standard for AML/CTF rules and local regulatory requirements (FINMA, FCA, CySEC, MAS, BaFin). Sumsub’s compliance solution allows you to balance compliance and conversion, so you can adhere to the most strict AML requirements without sacrificing user pass rates. With Sumsub’s AML case management solution, you can solve all compliance tasks in one dashboard. This includes setting up and optimizing verification flows, analyzing data, investigating cases and reporting to regulators. Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading, e-commerce and gaming industries, including Bitpanda, Wirex, Avis, Bybi ## What is Sumsub used for? [AML](https://www.capterra.com/aml-software/)[Compliance](https://www.capterra.com/compliance-software/)[KYC](https://www.capterra.com/kyc-software/) Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sumsub?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://sumsub.com&name=Sumsub) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sumsub 4.7 (70) VS. [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (70) Ease Of Use 4.7 (294) Value For Money 4.8 (64) Value For Money 4.5 (252) Customer Service 4.5 (66) Customer Service 4.6 (280) ## Sumsub alternatives [4.5 (539)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (3,318)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (332)](https://www.capterra.com/p/218549/UserWay/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/188057/KYC-AML-Platform/alternatives/) ## FAQs about Sumsub Overview ### What problems does Sumsub solve? Sumsub helps compliance, operations, and onboarding teams solve slow manual identity checks, delayed user verification, and fragile KYC workflows. It speeds onboarding with fast, reliable verification, reduces document review workload, supports smoother platform integration for IT teams, and gives regulated businesses responsive help when setup or compliance issues arise. Answer based on 30 reviews Overview ### Which roles and teams benefit most from Sumsub? Sumsub is most used by compliance, risk, and legal teams that handle KYC, AML, and fraud checks, alongside executives and founders overseeing secure growth. Product, operations, and customer support leaders rely on it to streamline identity verification workflows, reduce manual reviews, accelerate onboarding, and maintain regulatory readiness. Answer based on 70 reviews Overview ### What company size and industries is Sumsub built for? Sumsub serves small businesses most often, with 76% of reviewers, especially in Financial Services at 49%. It is built for Fintech, Trading, Gaming, Transportation, Marketplaces, Crypto, and Ecommerce, with additional reviewer concentration in Computer Software at 10%, Banking at 9%, plus midsize businesses at 13% and enterprises at 11%. Answer based on 70 reviews Features and Usability ### What are the key features of Sumsub? Sumsub includes core identity verification features like document verification, liveness detection, and fraud detection, plus AML compliance tools such as PEP screening, watchlist screening, and transaction monitoring. Reviewers also highlight its API and SDK integrations, configurable KYC workflows, dashboard, and case management for onboarding and investigation tasks. Answer based on 36 reviews Integrations ### Which third-party tools and platforms does Sumsub integrate with? Sumsub integrates with ActiveCampaign, Creatio CRM, Peeklogic Salesforce – Jira Connector, and Okta. Reviewer mentions point to CRM and workflow connections, while the catalog listing adds identity access support through Okta. These integrations cover customer data management, ticketing-related workflows, and authentication use cases. Answer based on 21 reviews Getting Started and Support ### What training and onboarding options does Sumsub offer? Sumsub provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning with instructors or presenters, while documentation and videos offer written and visual reference materials for self-paced review of setup steps and product features. Answer based on 1 reviews Getting Started and Support ### What customer support options does Sumsub offer, and how do users rate the experience? Sumsub offers email/help desk, FAQ/forum, a knowledge base, 24/7 live support, and chat. Users often describe support as fast, helpful, and solution-oriented, especially for technical issues. However, some report inconsistent communication, first-line chat limits, conflicting answers, and delays during busy periods or for more specific questions. Answer based on 30 reviews Features and Usability ### How well does Sumsub handle identity verification? Sumsub speeds up identity verification and reduces manual review for many compliance and operations teams. Fintech, SaaS, and Web3 users often value the flexible KYC workflows, fraud checks, and regional rules, though some mention false positives, document-reading errors, limited workflow separation, and less control over certain verification steps. Answer based on 36 reviews Features and Usability ### Is Sumsub easy to use for daily compliance work? Sumsub offers a clean, easy-to-use interface that helps daily compliance work move faster for many teams. Operations staff and analysts often like the layout, workflow controls, and visible applicant details, though some users want more customization, clearer onboarding, stronger bulk views, and better visibility into where applicants get stuck. Answer based on 19 reviews ## Features AI summary Based on 202 AML reviews Capterra data shows that buyers of AML software rank the following features as their top priorities: - **Identity Verification** (**71%** of reviewers rated this feature as critical) - **Data Verification** (**63%**) - **PEP Screening** (**67%**) Sumsub supports all three features that reviewers consider most important: **Identity Verification**, **Data Verification**, and **PEP Screening**. Together, these capabilities help businesses confirm customer identities, validate submitted information, and screen for politically exposed persons, providing teams with the tools to reduce compliance risk and make onboarding decisions with more confidence. Identity Verification 4.7 (21) 85.71% of 21 reviewers that rated this feature as important or highly important Validating the identity of an individual or entity through verification of personal information or credentials Data Verification 4.7 (18) 66.67% of 18 reviewers that rated this feature as important or highly important Process of checking different types of data for accuracy to avoid errors or inconsistencies PEP Screening 4.7 (11) 90.91% of 11 reviewers that rated this feature as important or highly important The process of conducting customer due diligence for any politically exposed person (PEP) Fraud Detection 4.3 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Identify and prevent suspicious activity Compliance Tracking 4.4 (15) 53.33% of 15 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Secure Data Storage 4.8 (21) 38.10% of 21 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Sumsub 42 features ### All Features - Access Management: Control and manage access to company resources - Age Verification: A way for institutions and businesses to check the age of their customers/clients. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - AML Compliance: Anti-money laundering compliance helps businesses uncover suspicious financial activity - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Authentication: Verify the identity of users/devices to enable secure access - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Behavioral Analytics: Track and analyse user behavior within a system or network - Biometrics: Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Check Fraud Detection: Detection of fraudulent checks to prevent financial losses - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Document Management: Store, manage, and track all electronic documents in a centralized location - Fraud Detection: Identify and prevent suspicious activity - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - Investigation Management: Oversee people and resources to carry out an investigation - Liveness Detection: Securely detect whether a user is a fake representation or a live human being. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - PEP Screening: The process of conducting customer due diligence for any politically exposed person (PEP) - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Secure Data Storage: Securely stores data to prevent data loss or breaches - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Watch List: View and track activity related to an individual, transaction, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (70) 4.6 Based on 70 reviews ## Pricing Value for money 4.8 (64) ### Starting price Free trial not available Value for money 4.8 (64) 4.8 Based on 64 reviews ## Integrations [ Okta](https://www.capterra.com/p/119653/Okta/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (66) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (66) 4.5 Based on 66 reviews ## User reviews Overall rating 4.7 Based on 70 reviews Filter by rating 5(51) 4(17) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent FA Freddy A. SYSTEMS SPECIALIST Telecommunications ### "Great SDK and painless integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2026 Overall, Sumsub has been a massive time-saver for our operations team. Before integrating them, we were manually reviewing a large percentage of documents, which slowed down our user onboarding significantly. The integration was smooth, and once we set up the verification logic in their 'Workflow Builder,' it essentially ran on autopilot. We now verify users in under a minute with a very high pass rate. While the pricing structure took a moment to understand fully, the ROI in terms of saved man-hours and increased conversion rates has been undeniable. It feels like a mature, robust platform rather than just a simple KYC tool. Pros The documentation is top-notch. We got the Web SDK up and running in a staging environment in less than an afternoon. The webhooks are reliable, and the sandbox mode is actually useful for testing edge cases. Cons Some of the more advanced API features could be better documented. Occasional false positives require manual review, but the dashboard makes it easy to handle them Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Grase F. project manager Banking ### "Seamless and Scalable KYC Solution for Fast-Growing Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 13, 2025 Sumsub has been a reliable partner in helping us onboard users quickly and stay compliant with global regulations. The platform is especially helpful when scaling to new markets, and their regional compliance knowledge is impressive. We've been able to reduce manual review times significantly and improve our conversion rate. I’d recommend Sumsub to any fintech or Web3 product looking to streamline verification. Pros The automation of KYC flows and the flexibility to customize verification rules per region have saved us countless hours. The user interface is clean and intuitive, and the integration process was smooth thanks to great API documentation. Cons Sometimes, support response time can be slightly delayed during high-demand periods. We'd also appreciate more transparency in pricing for custom volumes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OF Olena F. Compliance Team Lead Financial Services ### "Highly recommended all-in-one service " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 20, 2024 We started cooperation in 2019, and have been satisfied with the service since then. Of course, there might be some inaccuracies in some checks, but they are rare. The product is simple in use and offers a lot of useful features. Pros Sumsub is constantly expanding their product, offering more and more features Cons 1\. New applicant page interface is significantly worse than the old one. 2. Sometimes support team requires too much time to answer some questions. Alternatives considered [Veriff](https://www.capterra.com/p/197760/Veriff/) [Ondato](https://www.capterra.com/p/201476/Ondato/) [Sift](https://www.capterra.com/p/157219/Sift/) Reasons for choosing Sumsub 1\. Price was better than others 2. Product seemed better and easier to use Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. UM Usman M. Product Manager Financial Services ### "Solid product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 20, 2024 overall experience was position. customer service team handled our requests really well and in timely manner. some things were out of their control which is understandable Pros it is really good at validating document and has alot of settings to optimize strictness parameters. Cons Some steps/screens can not be redesigned or changed, as a result we have very little control over user experience. I highly suggest that SDK apps should have loading screen (loading circle) while the validation is completed, this will allow users to remain in sumsub journey until all steps are completed. web is like that but apps dont. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CO Catalina O. Compliance Officer Financial Services ### "Your Perfect Ally" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2024 The relationship with sumsub leverages our compliance system, having reliable and fast results that allow us to grow day by day. Additionally, their response and support is excellent, they care about providing agile and effective responses Pros It is an extremely reliable ally. Understands a company's compliance needs well and meets them holistically Cons Everything with sumsub has been excellent Alternatives considered [Chainalysis KYT](https://www.capterra.com/p/254899/Chainalysis-KYT/) Reasons for choosing Sumsub Meets all the requirements we were looking for Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KF Kiryl F. Product Manager Financial Services ### "Highly recommend to use S&S " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2024 Overall expiries is positive, we have used S&S for more than 3 years and the level of service provision is growing every year Pros The level of support and cooperation is extremely high. They are always happy to help and improve their system. Cons The way how we can adjust translation in customization is a bit more complicated compared to other solutions that we have. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Alistair S. Chief Risk Officer Banking ### "A great product which keeps developing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 19, 2024 Great product which keeps developing. Good user experience. The serviced received from account manager is excellent. Pros The functionality, flexibility and reporting capabilities of the product Cons It can be overly complicated, when making a change in the system you are not always aware of the knock on impacts. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amit V. Architect Information Technology and Services ### "A modern AML/KYC platform out there for a grab... " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 12, 2022 I had a very good experience in terms of the technical orientation of the platform. We had to integrate this platform with our very own Insurance issuance platform and the integration was a breeze. The sales team was friendly and accommodating in terms of flexible terms of commercials. Pros The user interface is intuitive and provides good flexibility in the way of configurations. The platform provides integration capabilities via its modern REST protocol. The platform offers a flexible workflow (control of flow) needed during the KYC processing. Cons The platform would need to add more formats (templates) that can be used to process the user inputs from the customer. The AML accuracy is dependent on the geography, its very powerful in US and EU while lacking in some APAC regions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mickael P. CS OPS manager Financial Services ### "So far so good!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2022 Pros What I like the most : - Speed - Relability - Support Cons The only We had is to get familiar with the plateform as it is a bit technical but after a week, it was great Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GM Gergana M. Front-End Developer Computer Software ### "Easy integration with only few steps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 January 18, 2022 Pros From a developer's point of view, it was important for me to be able to configure, integrate and test the overall process in a test environment. Luckily Sumsub supports that and when we were ready with our SaaS deploying and connecting Sumsub to production was really a piece of cake. Identity verification, liveness check and fraud check are the most important features for us as customers. Cons The only thing that baffled us was that the translation keys were different on the staging and on the live environments. It was an issue at first but we managed to handle it. My advice would be to regularly check for updates because the platform is evolving and sometimes there're new translations that have to be adapted and added for the custom added languages which are our case. Alternatives considered [eID-Me](https://www.capterra.com/p/191121/eID-Me-Identity-Verification-and-Digital-Identity/) [Entrust IDV](https://www.capterra.com/p/200047/Onfido/) [Jumio](https://www.capterra.com/p/176541/Jumio/) [Passbase](https://www.capterra.com/p/196976/Passbase/) Reasons for choosing Sumsub Price, flexibility and quality of service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/188057/KYC-AML-Platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Entrust IDV vs Sumsub](https://www.capterra.com/compare/188057-200047/KYC-AML-Platform-vs-Onfido)