# Page 2 | Sumsub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Sumsub the right AML solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188057/KYC-AML-Platform/reviews --- Sumsub 4.7 (70) [View alternatives](https://www.capterra.com/p/188057/KYC-AML-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 2 - Reviews of Sumsub ## Showing most helpful reviews Showing 26-50 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use UM Usman M. Product Manager Financial Services Used the software for: Less than 6 months ### "Solid product" September 20, 2024 4.0 overall experience was position. customer service team handled our requests really well and in timely manner. some things were out of their control which is understandable Pros it is really good at validating document and has alot of settings to optimize strictness parameters. Cons Some steps/screens can not be redesigned or changed, as a result we have very little control over user experience. I highly suggest that SDK apps should have loading screen (loading circle) while the validation is completed, this will allow users to remain in sumsub journey until all steps are completed. web is like that but apps dont. Review Source TK Tatsiana K. KYC/Customer Service Advisor Information Technology and Services Used the software for: 6-12 months ### "Sumsub KYC/AML Platform short review by KYC Advisor " January 14, 2022 5.0 As a KYC Advisor I have been using Sumsub KYC/AML Platform during last year and keep doing this under different credentials of a Customer Service Advisor on another product at the same company. Until now, my functional responsibilities within SamSub platform implied, mainly, verification the KYC documents (submitted by the clients) that got into the Spam section, as well as documents that were automatically checked by robotic software (sent for Resubmission). Pros This software is quite easy to use, all relevant information is structed in appropriate sections and it has, from my point of view, intuitive user interface. As far as it seems to me as a daily user, such a product is flexible to introduction of required changes and amendments in accordance to the existing business processes which is extremely vital for such a tool. Cons I would highlight some shortages in identification of submitted KYC documents (acceptance of inappropriate documents or, on the contrary, refusal of suitable KYC documents) which often go to Spam section. This can also refer to client applications which were automatically sent back for Resubmission of documents (KYC documents were reviewed by this robotic software). In my experience, in overall quantity of client applications the number of incorrectly rejected or accepted documents varies on average up to 10%. Nevertheless, before pointing this out as a flaw, the verification criteria for the system are to be double checked and updated on the regular basis. Since, I am not immersed in the details of this process due to the level of my duties, it is difficult for me to judge whether the inaccuracies I have indicated can be attributed to the shortcomings of this software. As I noticed, this product seems to have a good adaptability to the business process changes considering full scope of instruments this software shows. Review Source VR Verified Reviewer CEO Financial Services Used the software for: 1-2 years ### "A great solution that works almost out of the box" January 14, 2022 5.0 We integrated the SumSub solution to our workflow in a less painful process than other solutions we used in the past. Which is great for our IT area. Pros It has all the bells and whistles we can ask and if it is integrated through web (not API) it is almost an out of the box solution. Cons The integration through API is not as flexible for independent services, for example: biometrics and background checks are one workflow and not be able to use each service independently :( Reason for choosing Sumsub Customer service is awesome and very responsive. Review Source GM Gergana M. Front-End Developer Computer Software Used the software for: 6-12 months ### "Easy integration with only few steps" January 18, 2022 5.0 Pros From a developer's point of view, it was important for me to be able to configure, integrate and test the overall process in a test environment. Luckily Sumsub supports that and when we were ready with our SaaS deploying and connecting Sumsub to production was really a piece of cake. Identity verification, liveness check and fraud check are the most important features for us as customers. Cons The only thing that baffled us was that the translation keys were different on the staging and on the live environments. It was an issue at first but we managed to handle it. My advice would be to regularly check for updates because the platform is evolving and sometimes there're new translations that have to be adapted and added for the custom added languages which are our case. Alternatives considered [eID-Me](https://www.capterra.com/p/191121/eID-Me-Identity-Verification-and-Digital-Identity/)[Entrust IDV](https://www.capterra.com/p/200047/Onfido/)[Jumio](https://www.capterra.com/p/176541/Jumio/)[Passbase](https://www.capterra.com/p/196976/Passbase/) Reason for choosing Sumsub Price, flexibility and quality of service. Review Source NA Nicholas A. PM Gambling & Casinos Used the software for: 1-2 years ### "SumSub A breath of Fresh Air " January 15, 2022 5.0 Super Support!! And Really good product. Well done to the developers and the management. Pros So modern. The api is very easy to use. SDK's are updated, Modern. Very happy that we chose this KYC Cons I found that the documentation is not always 100% accurate. So there were cases where I follow the documentation and the samples were wrong. Perfect example is the questionnaire translations. The syntax on the documentation was wrong and this made me spend a lot of time troubleshooting. I later realised when sumsub support helped me out. the syntax they gave me was different than online doc. I also find the chat support not very efficient. (Not because of the support persons but mostly because I think it seems to be for first line support only) Review Source GS Goran S. CEO Legal Services Used the software for: 1-2 years ### "One of the top KYC/AML providers" January 6, 2022 5.0 Pros The integration was really flawless. Their documentation is detailed and it's easy to orientate what to do if you want to integrate their service on both the Front-end and Back-end side of your project. I like the customizing options of the identification journey by choosing the types of documents to be used, from which countries etc. One of the most important features parts of the cockpit is the option to localize the service on our own. Really neat! Cons In terms of features, I can't think of anything vital missing. The only thing where I see room for improvement is the customer support and the overall communication in terms of issues or software updates. In general, I am happy with it most of the times it but sometimes it takes time before getting an answer and this might be a problem in certain cases. Review Source CC Cooper C. Head of Customer Support Financial Services Used the software for: 2+ years ### "Sumsub makes my life easier" January 13, 2022 5.0 I've had a fantastic experience with the Subsub platform over the last couple of years and I've enjoyed watching it grow and evolve Pros All of the information and control that I need, right at my fingertips. Cons So many options there can be a learning curve for some features, but that's a very mild drawback. Review Source VR Verified Reviewer Entrepreneur in Residence Financial Services Used the software for: 1-2 years ### "Perfect, compliant KYC solution for crypto-businesses" January 13, 2022 5.0 Pros The solution from Subsub satisfies all of our and the regulator's requirements regarding KYC. At the same time, it is easy to implement and manage. Furthermore, the user flow is very convenient, thus increasing the conversion rate in the KYC process. At the few instances I reached out to the support for clarifications, responses were always prompt and helpful. Cons We did not discover any cons so far and are fully satisfied with the solution. Review Source AK Alexandr K. backend developer Events Services Used the software for: 1-2 years ### "Sumsub KYC/AML Platform review" January 14, 2022 5.0 Solves user fraud and automate user data parsing. Pros Easy to use and integrate with existing business processes with great support. Cons Maybe unlock full right on applicant management including deletion. Review Source kA kevin A. Customer service Rep Financial Services Used the software for: 2+ years ### "cse" January 13, 2022 5.0 Awesome. Everything works so well. Keep improving on functionality and navigation of the site Pros document verification. Everything works so well. Keep improving on functionality and navigation of the site.. Everything works so well. Keep improving on functionality and navigation of the site Cons none, Everything works so well. Keep improving on functionality and navigation of the site. Everything works so well. Keep improving on functionality and navigation of the site Review Source Ingus L. CEO Financial Services Used the software for: 6-12 months ### "SumSub is a great choice when it comes to your customers verification" January 13, 2022 5.0 Pros Product is easy to use, integration is quick and simple and the products they are developing and improving just aligns with our own development strategy and pipeline Cons Reports could be better and more focused. Whilst they have all the necessary information, it feels to need some authenticity to them, maybe in the design of reports Review Source JT Julija T. CCO Banking Used the software for: 6-12 months ### "Ambr review" January 13, 2022 4.0 I think we were not fully introduced to product, it's optimization and overall setup. Our IT team had difficulties to implement it in the correct way at first, when it shouldn't be the issue. Our payment got lost, people from SumSub were thinking that we are still on the trial period. We have to wait hours to receive a simple response from support team. There was a lot of back and forth. The product is good, and we are happy to use it, but we didn't receive a lot of attention most likely because we are still a little player. Pros can read Chinese characters, product looks user friendly. Cons Identification links get's expired quickly, "reset" button doesn't refresh it. We have to send a completely new link if the customer don't perform identification process quickly (when it's done manually). Review Source VR Verified Reviewer Software Engineer Financial Services Used the software for: 1-2 years ### "Good!" January 12, 2022 5.0 Pros Modern UI, ease of use and accuracy. Feels like a top quality product. Cons There could be more customizations. For example, the web app UI, etc. Review Source DL Dmitry L. Director Financial Services Used the software for: 2+ years ### "Perfect Solution" January 13, 2022 5.0 It's perfect software for our company Pros Verifications of individuals are quick and are facing all EU requirements Cons There is no such a things. Whatever we use is made perfectly and we see how SUM and Substance is growing Reason for choosing Sumsub Cheap and fast service Review Source EB Evgeny B. Assistant Manager Internet Used the software for: 1-2 years ### "Experience of using Sum&Sub" January 14, 2022 5.0 Really enjoy working with Sum&Sub's support team Pros Background check, detailed workflow of how an ID gets verified, customer service Cons Cannot think of anything. Maybe the face recognition sometimes makes mistakes, but that's just that the technology overall needs an improvement, which I understand needs time. Review Source MS Mike S. Director and CFO Financial Services Used the software for: 2+ years ### "Excellent product and very helpful team. Nothing is too difficult for them! Thank you." January 13, 2022 5.0 Excellent product! THank you! Pros Ease of use, accuracy and price to the quality index Cons As I am not a technician it was slightly harder for me to implement. Review Source AV Alexey V. CISO Financial Services Used the software for: 1-2 years ### "Good service " January 13, 2022 5.0 Pros Black list and livens check is very useful. Cons Customer support it telegram chat was better, then support in site window. Year ago customer support was much better. Review Source DN David N. Head of Marketing Financial Services Used the software for: Less than 6 months ### "Great customer service and technology" January 12, 2022 5.0 Pros Customer service is great! The software works much better than other tools we tested out there. Cons The webcam in the desktop version needs to have a specific angle to work. Alternatives considered [Passbase](https://www.capterra.com/p/196976/Passbase/) Reason for choosing Sumsub Passbase had bugs - Sumsub worked perfectly. Review Source HH Handy H. Key acc manager Financial Services Used the software for: 1-2 years ### "Sumsub help me do kyc " January 13, 2022 5.0 We use to detect fraud ,or risk client . So we need the best tools for that . We choose sumsub Pros User friendly Details information Login using sso Cons Alway need to relogin again and again, n Review Source Amit V. Architect Information Technology and Services Used the software for: 6-12 months ### "A modern AML/KYC platform out there for a grab... " April 12, 2022 5.0 I had a very good experience in terms of the technical orientation of the platform. We had to integrate this platform with our very own Insurance issuance platform and the integration was a breeze. The sales team was friendly and accommodating in terms of flexible terms of commercials. Pros The user interface is intuitive and provides good flexibility in the way of configurations. The platform provides integration capabilities via its modern REST protocol. The platform offers a flexible workflow (control of flow) needed during the KYC processing. Cons The platform would need to add more formats (templates) that can be used to process the user inputs from the customer. The AML accuracy is dependent on the geography, its very powerful in US and EU while lacking in some APAC regions. Review Source IF Iz F. Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Useful tool" January 12, 2022 5.0 Great! Pros It is really easy to use and implement, the system works well and is easily integrated. Cons It is a bit pricey for the limited functionality and uses. Review Source CL Chhavi L. Fraud Analyst Financial Services Used the software for: 1-2 years ### "Great features" January 12, 2022 5.0 The platform is amazing. I am really amazed by the cross check results with all the watchlist and how detailed the results are. This is certainly one of the best solutions i have used so far. Pros Low average response time, high accuracy rate, I love the behaviour biometrics feature. Overall it's an amazing product Cons The solution is priced on a higher side which makes it little hard to fit in the budget at times Reason for choosing Sumsub I personally liked Sumsub's response time and accuracy rate Review Source RM Robert M. Customer Service Specialist Investment Banking Used the software for: 6-12 months ### "Good service" January 13, 2022 4.0 I have had a good experience with sumsub Pros It is simple to use and it makes my work easier Cons Nothing comes to my mind at this point. Good service! Review Source Yevhenii O. Support agent\\QA trainee Financial Services Used the software for: 6-12 months ### "review from QA's and customer's support side" January 13, 2022 5.0 Pros Really impressive automatic background check. Smooth, simple and intuitive process of verification. Cons Sometimes it's unclear why exactly I'm unable to proceed with verifications Review Source AE Ahmed E. KYC spécialiste Banking Used the software for: 6-12 months ### "Sumsub review" January 14, 2022 5.0 I am satisfied so far Pros Easy to use and highly adaptable, with a clear interface Cons So times is detected some user as duplicated in fact they are not they just have similar ID number Review Source Similar Products Featured