--- title: "Page 2 | Sumsub Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Sumsub the right AML solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/188057/KYC-AML-Platform/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Sumsub 4.7 (71) [View alternatives](https://www.capterra.com/p/188057/KYC-AML-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Page 2 - Reviews of Sumsub ## Showing most helpful reviews Showing 26-50 of 71 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KYC/Customer Service Advisor Used the software for: Less than 1 year ### "Sumsub KYC/AML Platform short review by KYC Advisor " January 20, 2022 5.0 As a KYC Advisor I have been using Sumsub KYC/AML Platform during last year and keep doing this under different credentials of a Customer Service Advisor on another product at the same company. Until now, my functional responsibilities within SamSub platform implied, mainly, verification the KYC documents (submitted by the clients) that got into the Spam section, as well as documents that were automatically checked by robotic software (sent for Resubmission). Pros This software is quite easy to use, all relevant information is structed in appropriate sections and it has, from my point of view, intuitive user interface. As far as it seems to me as a daily user, such a product is flexible to introduction of required changes and amendments in accordance to the existing business processes which is extremely vital for such a tool. Cons I would highlight some shortages in identification of submitted KYC documents (acceptance of inappropriate documents or, on the contrary, refusal of suitable KYC documents) which often go to Spam section. This can also refer to client applications which were automatically sent back for Resubmission of documents (KYC documents were reviewed by this robotic software). In my experience, in overall quantity of client applications the number of incorrectly rejected or accepted documents varies on average up to 10%. Nevertheless, before pointing this out as a flaw, the verification criteria for the system are to be double checked and updated on the regular basis. Since, I am not immersed in the details of this process due to the level of my duties, it is difficult for me to judge whether the inaccuracies I have indicated can be attributed to the shortcomings of this software. As I noticed, this product seems to have a good adaptability to the business process changes considering full scope of instruments this software shows. Review Source CEO Used the software for: 1-3 years ### "A great solution that works almost out of the box" January 17, 2022 5.0 We integrated the SumSub solution to our workflow in a less painful process than other solutions we used in the past. Which is great for our IT area. Pros It has all the bells and whistles we can ask and if it is integrated through web (not API) it is almost an out of the box solution. Cons The integration through API is not as flexible for independent services, for example: biometrics and background checks are one workflow and not be able to use each service independently :( Reasons for choosing Sumsub Customer service is awesome and very responsive. Review Source Front-End Developer Used the software for: Less than 1 year ### "Easy integration with only few steps" May 11, 2022 5.0 Pros From a developer's point of view, it was important for me to be able to configure, integrate and test the overall process in a test environment. Luckily Sumsub supports that and when we were ready with our SaaS deploying and connecting Sumsub to production was really a piece of cake. Identity verification, liveness check and fraud check are the most important features for us as customers. Cons The only thing that baffled us was that the translation keys were different on the staging and on the live environments. It was an issue at first but we managed to handle it. My advice would be to regularly check for updates because the platform is evolving and sometimes there're new translations that have to be adapted and added for the custom added languages which are our case. Alternatives considered [eID-Me](https://www.capterra.com/p/191121/eID-Me-Identity-Verification-and-Digital-Identity/)[Entrust IDV](https://www.capterra.com/p/200047/Onfido/)[Jumio](https://www.capterra.com/p/176541/Jumio/)[Passbase](https://www.capterra.com/p/196976/Passbase/) Reasons for choosing Sumsub Price, flexibility and quality of service. Review Source PM PM Used the software for: 1-3 years ### "SumSub A breath of Fresh Air " June 27, 2022 5.0 Super Support!! And Really good product. Well done to the developers and the management. Pros So modern. The api is very easy to use. SDK's are updated, Modern. Very happy that we chose this KYC Cons I found that the documentation is not always 100% accurate. So there were cases where I follow the documentation and the samples were wrong. Perfect example is the questionnaire translations. The syntax on the documentation was wrong and this made me spend a lot of time troubleshooting. I later realised when sumsub support helped me out. the syntax they gave me was different than online doc. I also find the chat support not very efficient. (Not because of the support persons but mostly because I think it seems to be for first line support only) Switched from We wanted something more modern with modern SDKs Mobile etc. Review Source Kirill F. Product Manager Used the software for: 3-5 years ### "Highly recommend to use S&S " September 25, 2024 5.0 Overall expiries is positive, we have used S&S for more than 3 years and the level of service provision is growing every year Pros The level of support and cooperation is extremely high. They are always happy to help and improve their system. Cons The way how we can adjust translation in customization is a bit more complicated compared to other solutions that we have. Review Source Goran S. CEO Used the software for: 1-3 years ### "One of the top KYC/AML providers" January 7, 2022 5.0 Pros The integration was really flawless. Their documentation is detailed and it's easy to orientate what to do if you want to integrate their service on both the Front-end and Back-end side of your project. I like the customizing options of the identification journey by choosing the types of documents to be used, from which countries etc. One of the most important features parts of the cockpit is the option to localize the service on our own. Really neat! Cons In terms of features, I can't think of anything vital missing. The only thing where I see room for improvement is the customer support and the overall communication in terms of issues or software updates. In general, I am happy with it most of the times it but sometimes it takes time before getting an answer and this might be a problem in certain cases. Switched from Sumsub is years ahead of most of its competitors. Review Source Head of Customer Support Used the software for: 3-5 years ### "Sumsub makes my life easier" January 17, 2022 5.0 I've had a fantastic experience with the Subsub platform over the last couple of years and I've enjoyed watching it grow and evolve Pros All of the information and control that I need, right at my fingertips. Cons So many options there can be a learning curve for some features, but that's a very mild drawback. Review Source Entrepreneur in Residence Used the software for: 1-3 years ### "Perfect, compliant KYC solution for crypto-businesses" January 14, 2022 5.0 Pros The solution from Subsub satisfies all of our and the regulator's requirements regarding KYC. At the same time, it is easy to implement and manage. Furthermore, the user flow is very convenient, thus increasing the conversion rate in the KYC process. At the few instances I reached out to the support for clarifications, responses were always prompt and helpful. Cons We did not discover any cons so far and are fully satisfied with the solution. Review Source Product Manager Used the software for: Less than 1 year ### "Solid product" September 30, 2024 4.0 overall experience was position. customer service team handled our requests really well and in timely manner. some things were out of their control which is understandable Pros it is really good at validating document and has alot of settings to optimize strictness parameters. Cons Some steps/screens can not be redesigned or changed, as a result we have very little control over user experience. I highly suggest that SDK apps should have loading screen (loading circle) while the validation is completed, this will allow users to remain in sumsub journey until all steps are completed. web is like that but apps dont. Review Source backend developer Used the software for: 1-3 years ### "Sumsub KYC/AML Platform review" January 28, 2022 5.0 Solves user fraud and automate user data parsing. Pros Easy to use and integrate with existing business processes with great support. Cons Maybe unlock full right on applicant management including deletion. Review Source Customer service Rep Used the software for: 3-5 years ### "cse" August 16, 2022 5.0 Awesome. Everything works so well. Keep improving on functionality and navigation of the site Pros document verification. Everything works so well. Keep improving on functionality and navigation of the site.. Everything works so well. Keep improving on functionality and navigation of the site Cons none, Everything works so well. Keep improving on functionality and navigation of the site. Everything works so well. Keep improving on functionality and navigation of the site Review Source Chief Risk Officer Used the software for: 1-3 years ### "A great product which keeps developing" September 25, 2024 4.0 Great product which keeps developing. Good user experience. The serviced received from account manager is excellent. Pros The functionality, flexibility and reporting capabilities of the product Cons It can be overly complicated, when making a change in the system you are not always aware of the knock on impacts. Review Source Ingus L. CEO Used the software for: Less than 1 year ### "SumSub is a great choice when it comes to your customers verification" January 14, 2022 5.0 Pros Product is easy to use, integration is quick and simple and the products they are developing and improving just aligns with our own development strategy and pipeline Cons Reports could be better and more focused. Whilst they have all the necessary information, it feels to need some authenticity to them, maybe in the design of reports Review Source CCO Used the software for: Less than 1 year ### "Ambr review" January 14, 2022 4.0 I think we were not fully introduced to product, it's optimization and overall setup. Our IT team had difficulties to implement it in the correct way at first, when it shouldn't be the issue. Our payment got lost, people from SumSub were thinking that we are still on the trial period. We have to wait hours to receive a simple response from support team. There was a lot of back and forth. The product is good, and we are happy to use it, but we didn't receive a lot of attention most likely because we are still a little player. Pros can read Chinese characters, product looks user friendly. Cons Identification links get's expired quickly, "reset" button doesn't refresh it. We have to send a completely new link if the customer don't perform identification process quickly (when it's done manually). Switched from Chinese IDs Review Source Software Engineer Used the software for: 1-3 years ### "Good!" January 13, 2022 5.0 Pros Modern UI, ease of use and accuracy. Feels like a top quality product. Cons There could be more customizations. For example, the web app UI, etc. Review Source Mickael P. CS OPS manager Used the software for: 1-3 years ### "So far so good!" March 3, 2022 5.0 Pros What I like the most : - Speed - Relability - Support Cons The only We had is to get familiar with the plateform as it is a bit technical but after a week, it was great Review Source Assistant Manager Used the software for: 1-3 years ### "Experience of using Sum&Sub" January 18, 2022 5.0 Really enjoy working with Sum&Sub's support team Pros Background check, detailed workflow of how an ID gets verified, customer service Cons Cannot think of anything. Maybe the face recognition sometimes makes mistakes, but that's just that the technology overall needs an improvement, which I understand needs time. Review Source Operation & IT Manager Used the software for: Less than 1 year ### "Dynasty Global review" January 14, 2022 5.0 Overall is an incredible tool, with few improvements it becomes the best in the world. Pros possibility to reset applicant review, possibility to check manually, ease-of-use Cons limited levels fields customization, regarding legal person, such as company formation, and international EIN for other countries, such Brazil and Europe countries. Alternatives considered [LexisNexis Lexis for Microsoft Office](https://www.capterra.com/p/157351/Lexis-for-Microsoft-Office/) Reasons for choosing Sumsub easy of use and agile onbording. Review Source CISO Used the software for: 1-3 years ### "Good service " January 14, 2022 5.0 Pros Black list and livens check is very useful. Cons Customer support it telegram chat was better, then support in site window. Year ago customer support was much better. Review Source customer specialist Used the software for: 1-3 years ### "honest" January 14, 2022 5.0 fast processing of applicants, User-friendly design, very fast replies from the SumSub Team Pros fast processing of applicants, User-friendly design Cons some edge-cases, not understanding reason behind rejection of the applicant (i.e. confusing tags) Reasons for choosing Sumsub fast processing of applicants Review Source Amit V. Architect Used the software for: Less than 1 year ### "A modern AML/KYC platform out there for a grab... " April 20, 2022 5.0 I had a very good experience in terms of the technical orientation of the platform. We had to integrate this platform with our very own Insurance issuance platform and the integration was a breeze. The sales team was friendly and accommodating in terms of flexible terms of commercials. Pros The user interface is intuitive and provides good flexibility in the way of configurations. The platform provides integration capabilities via its modern REST protocol. The platform offers a flexible workflow (control of flow) needed during the KYC processing. Cons The platform would need to add more formats (templates) that can be used to process the user inputs from the customer. The AML accuracy is dependent on the geography, its very powerful in US and EU while lacking in some APAC regions. Review Source Iz F. Operations Used the software for: 1-3 years ### "Useful tool" January 13, 2022 5.0 Great! Pros It is really easy to use and implement, the system works well and is easily integrated. Cons It is a bit pricey for the limited functionality and uses. Review Source Client Service Analyst Client Service Analyst Used the software for: Less than 1 year ### "Good Job Sumsub Team!" January 14, 2022 4.0 Pros Easy to use and easy to understand. And the customer service are very efficiently. Cons Some result are not accurate, but still able to manage it manually. Review Source Customer Service Specialist Used the software for: Less than 1 year ### "Good service" January 14, 2022 4.0 I have had a good experience with sumsub Pros It is simple to use and it makes my work easier Cons Nothing comes to my mind at this point. Good service! Review Source Support agent\\QA trainee Used the software for: Less than 1 year ### "review from QA's and customer's support side" January 17, 2022 5.0 Pros Really impressive automatic background check. Smooth, simple and intuitive process of verification. Cons Sometimes it's unclear why exactly I'm unable to proceed with verifications Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.