--- title: "Page 3 | Sumsub Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Sumsub the right AML solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/188057/KYC-AML-Platform/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Sumsub 4.7 (71) [View alternatives](https://www.capterra.com/p/188057/KYC-AML-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Page 3 - Reviews of Sumsub ## Showing most helpful reviews Showing 51-71 of 71 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use director director Used the software for: 1-3 years ### "useful service" January 14, 2022 4.0 Pros This software was very helpful for our business, it was easy to use Cons Sometimes we had to recheck uploaded documents since the software check was incorrect. Review Source Retail Account Manager Used the software for: Less than 1 year ### "Easy and Funtional" January 14, 2022 5.0 great Pros Cryptocurrencies features and low fees beside good costumer service Cons Low security of founds and low method to withdraw Review Source Management board member Used the software for: Less than 1 year ### "Sum and Substance experience" January 14, 2022 4.0 Business was monitoring the clients and checking their KYC Pros This service is very easy to use and monitor the clients Cons Sometimes it had mistakes with documents acceptance Review Source Olga B. Head of Cs Used the software for: Less than 1 year ### "Sumsub review" January 14, 2022 3.0 Couple of issues raised and we are in a doubt of provided solution Pros We don't do manual KYCs anymore -time saver for us. Cons We didn't have a proper intro into the tool. Review Source Product Owner Used the software for: Less than 1 year ### "From a PO" January 14, 2022 4.0 KYC verification = ok, but UI can be better Cards = Missing the business card verification. We were told this is on the roadmap and we asked about estimation and we were told there is no estimation. I mean, come on. Pros The cards validation feature do not give us many issues Cons The support team, although responsible, looks very disorganized, they give conflictive information, sometimes they don't even answer the question we asked. Reasons for choosing Sumsub For the support to the cards verification, and it worked quite well when compared to Klippa. Review Source Shift leader Used the software for: Less than 1 year ### "Easy and fast" January 17, 2022 5.0 Pros The ease of use is something that stands out. Cons Sometimes it can be complicated which is easily fixed with there great support Review Source CSM Used the software for: Less than 1 year ### "Bueno" June 28, 2022 4.0 I am fairly satisfied Pros It's pretty easy to use. Fair, fine layout Cons Sometimes it end up with too many false-positive checks Review Source KYC agent Used the software for: Less than 1 year ### "Quick Support Team" June 28, 2022 5.0 Satisfied. Pros 24/7 available support and always there to find solutions. Cons Very easy to implement. However, the inserted name and ID check should be developed. Review Source AML Officer Used the software for: Less than 1 year ### "SUMSUB Review" January 14, 2022 5.0 Pros Quick response and complete information when required Cons Nothing that was frustrating or that has stopped our work. Review Source Co-Founder Used the software for: 1-3 years ### "Excellent service, prompt customer service and easy integration" January 14, 2022 5.0 Pros Advanced verifications, accurate results, prompt customer service Cons Initially, the need of a long-term commitment to access the service. However, I'm happy to see that there are now more flexible pricing plans. Reasons for choosing Sumsub The accuracy of the checks. The support of a wide range of documents. The prompt customer support. Review Source Business Development Manager Used the software for: Less than 1 year ### "Great KYC and AML Platform" January 13, 2022 4.0 Pros Sumsub is faster than all the other software compared. The interface is user-fiendly and fully integrable in the different CRM system. Cons Costumer support for specific question is too slow. We have been waiting for 1 month before receving an answer during the Christmas period. Review Source Geschäftsführer Used the software for: 1-3 years ### "Great service" January 14, 2022 5.0 Great Pros Easy to integrate, cheap, customer friendly Cons Sometimes wrong KYC-output (tested multiple times) Reasons for choosing Sumsub Best prices Review Source Customer Operations Analyst Used the software for: Less than 1 year ### "Good Platform" January 14, 2022 5.0 Easy to use and great customer service. Pros It is pretty easy to use and the chatbox helps a lot whenever you need help. Cons There are some things that we as users do not understand. Review Source Monitoring Manager Used the software for: Less than 1 year ### "AML platform review" January 14, 2022 5.0 Pros All in one place, on one screen all the details about the client, pre-view options available, no unnecessary additional windows / tabs Cons All fine, I had no issues with this tool yet Review Source Customer support executive Customer support executive Used the software for: Less than 1 year ### "Amani's Review " January 14, 2022 5.0 Pros It's user-friendly. The software is almost self explanatory Cons It always logs you out while on shift. If this could be extended it will really be nice Review Source Retail Account Manager Used the software for: Less than 1 year ### "Sumsub very usefull" January 17, 2022 5.0 Everything is excelent for now Pros Easy to use for KYC review POI and the POR Cons Some descripciones are not clear. For escamoles Where a document is declined. Review Source Fedor T. CTO Used the software for: Less than 1 year ### "Great all in one product for AML compliance" January 14, 2022 5.0 It's great. Of course there is a learning curve, but Sumsub support is always helpful. Pros Feature rich, but still simple product. Easy to configure for fitting desired AML process. Cons Takes time to understand nuances of how verification flows work. Reasons for choosing Sumsub Covers what is needed for our AML process, easy to get started, possible to use "as is". Review Source QA Engineer Used the software for: Less than 1 year ### "Worth having it for your business safety" June 28, 2022 4.0 It was a good experience, I have never tested this kind of product. Pros It is simple to use, steps are coming next to natural, easy to understand , makes sense what is required in order to set up any new account. Cons Sometimes the face validation is a bit annoying when the user needs to turn around the head to complete the step. Review Source Customer service officer Used the software for: Less than 1 year ### "Overall good " January 14, 2022 5.0 Pros The customer service always fast and appropriate in the reply Cons Complexity to select the good denial reason Review Source Charitini M. Head of Compliance & Risk Management Used the software for: Less than 1 year ### "Highly recommended!" January 3, 2022 5.0 Easy and efficient electronic identification of clients. Pros Very flexible solution and a user-friendly platform. Support is also great! Cons Nothing. Everything works as expected! Review Source Support engineer Support engineer Used the software for: I used a free trial ### "Amazing service. " February 4, 2020 5.0 Great fast and supportive Pros Prompt accurate support the support from the agent \[SENSITIVE CONTENT HIDDEN\] was amazing. Cons Automated system looped but manual support got the issue fixed Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.