Raven Commerce Systems

Art Center Canvas


4 / 5
9 reviews

Who Uses This Software?

Art Center Canvas is targeting community-based organizations that offer extra-curricular or enrichment programs, such as music, visual or performing arts, camps, and gymnastics centers.


Average Ratings

9 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $395.00/month
  • Pricing Details
    Implementation Fee applies.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Raven Commerce Systems
  • artcentercanvas.com
  • Founded 2010
  • United States

About Art Center Canvas

Art Center Canvas is an all-in-one platform for music, arts and sports, providing a full array of online functionality for registration, ticketing, sales and memberships. Customers and staff will appreciate one shopping cart for all transactions. No more managing your business using multiple software packages and spreadsheets. We offer broad functionality, consolidate all customer account and transaction data and provide actionable reporting to see trends and help grow your business.


Art Center Canvas Features

  • Calendar Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Group Registration
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Surveys & Feedback
  • Wait List Management
  • Attendance Management
  • Class Management
  • Online Registration
  • Practice Log
  • Repertoire Management
  • Scheduling
  • Student Management

Art Center Canvas Reviews Recently Reviewed!


The best investment for our nonprofit arts organization!

Aug 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Art Center Canvas (ACC) successfully addresses the complex needs of Oregon Society of Artists, with the most significant impact being the enormous reduction of daily staff hours spent on registrations for classes and workshops and entries for exhibits.

Cons: Depending upon a user's level of experience or comfort learning/navigating within new software, some may find the interface to be non-intuitive. In our office we've found that the learning curve can be quite steep for some key users.

Overall: "Excellent response" and "solution-driven" are terms that describe our aggregate experience with ACC staff and developers. Oregon Society of Artists is unique in the way it handles class and workshop registrations, exhibit entries, and instructor compensation, so it has been necessary for the software to be adapted to our needs by discovering/implementing many "unique-to-us" business rules. There have been moments along the way that were frustrating for us and for ACC's people, but ultimately we've found ACC staff and developers to be good partners who are responsive to our needs and willing to find solutions that really work for us.

Responsive

Jul 01, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The customer support is excellent - I routinely receive very timely assistance with issues reported. This software covers a great breadth of functionality from class registration to exhibition registration to ticket sales.

Cons: There appear to be frequent glitches in the software that require customer support.

Overall: Good - they are responsive and working to improve their offerings routinely. Admittedly, I am new to ACC so am not entirely proficient in its functionalities, however, I am hoping their responsiveness is indiciative of improvements being made to the software.

Vendor Response

by Raven Commerce Systems on July 03, 2019

Thank you for your feedback, we appreciate your comments and shared your satisfaction with our customer support with the team it made our day! We are passionate about what we do, and committed to giving you and all our customers the best tool to enable their business and pursuits. As to the glitches, we're constantly upgrading, and hopefully you'll find that our newer versions are free of issues we have increased the pace of upgrades in the past months. We are working hard to improve communications and training by adding "What's New" articles and video training clips as quick refreshers on new and existing features.

Over promised; under delivered

Jun 30, 2019
1/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: Originally, we were sold on the suggestion that we could customize reporting. However, in reality, this customization temptation results in too many options without clarity then landing with conflicting data in the reports.

Cons: It is not intuitive at all. Whether as an employee user or a for our members and students, the functionality of the product is confusing at best. Our longest tenured employees still regularly stumble upon confusing action, reports, etc. The learning curve is so long that there is no mastering the product.

Overall: This company seems to forget that the client is the customer. Phone calls, emails are responded to with what we perceive as aggression and a feeling that we have been an annoyance. (However, I will note that the company reps have been quick to respond during urgent issues, even if outside of business hours.) Never have we felt that they had our (the customer) interest at heart.

While not the most costly product, the price is paid in huge staff hours trying to create and learn workarounds to overcome the MANY challenges presented by this over promised product.

Vendor Response

by Raven Commerce Systems on July 03, 2019

Krasl has been a valued customer for 6 years, and their custom reporting needs are important to us. We integrate with a number of reporting solutions. Recently in March of this year, we added JReport as an integrated report engine and provided live training. We also continue to offer Tableau as a premium add-on. Not every client elects to use these advanced reporting tools. We have always filled the gap by customizing reports or building new reports to meet a center's requirements with little or no additional charge.
It is difficult to hear that we don't support Krasl's interests. We recently spent several weeks (at no charge) working with Krasl to help resolve an issue they had with a third-party developer that was impacting their custom website. Those interactions were often by phone, and we thought cordial and informative. At the end, Krasl expressed their gratitude for our helpfulness when their third-party developer would not help.

The most customizable I've ever seen.

Jul 09, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibilty of use and the sheer volume of features that it is capable of handling.

Cons: It's not always the most forgiving in fixing mistakes of human error

Overall: My overall experience with with Art Center Canvas has been very positive. The creator and support staff have always been receptive any issues, new ideas and changes that have come along through the course of the ever changing needs of our community art center.

Pass the Buck

Jun 30, 2019
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: That it handles everything: classes, memberships, gift shop sales and donations.

Cons: The customer service experience when a problem comes up. This happens on a weekly basis.

Usually, responses include naming the customer as at fault.

Overall: Business problems are not being solved. I'm waiting for the day when we can kick Art Center Canvas to the curb.

Most recently we have encountered issues with customers being charged multiple times because a 'patch' had not been installed correctly to stop multiple transactions from occuring.

We have encountered issues while uploading classes that didn't occur in the past. ACC rep pass the buck and do not respond to postings (not chat) asking for help.

I am frustrated with the system everyday.

Vendor Response

by Raven Commerce Systems on July 03, 2019

Thank you for allowing us to respond to the issues raised. In the example cited, we immediately investigated the issue, corrected the online customer's error and added steps to prevent a recurrence. An online customer had clicked repeatedly on the Pay button. Support requests requiring a customer fix are given the highest priority. We will work to have clearer online communication to ensure you know we are working on an issue and it is being resolved.

Thank you for agreeing since your review that we were incorrectly blamed for the uploading class issue. We spent a considerable amount of time in March and April (at no charge to Krasl) investigating this issue that arose after Krasl's web designer engaged a third-party developer to display classes on your web site. A problem was found in the third-party developer's code. Krasl thanked us for helping and documenting a work-around for this issue, until they could address their custom website with the third-party developer.

Art Center Canvas Review

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to organize data about our membership base for targeting purposes.

Cons: There are features in this program that we do not need or use, but that is really not a complaint...we just don't use them

Overall: We have found Art Canvas to be the ideal customer management vehicle for our purposes. Support is very reactive to our needs.

Art Center Canvas for Art Center

Jul 12, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: There is a high level of flexibility and features that make it feel customizable to our needs, with a reasonable price compared to other similar programs

Cons: I think the interface could benefit with two lenses of design and user-friendly functionality

Art Center Canvas review

Jul 31, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved that I could update the registration pages immediately. For example, if I saw I made a typo in a class description, I could go to the class/activity scheduling section, fix the mistake, and saw it change right away on the front end.

Cons: Refunding has caused me the most amount of hassle.

Great software and support

Aug 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I am very happy with the support as we are learning how to use the software and making changes to fit our needs. My requests are answered promptly and the Help Chatline is great.

Cons: I wish I could drill down to the transactions from the reports.

Overall: We used to have to keep track of registrations, sales and donations with different programs. Now we can keep track of it all in one. Now I can see all the activity for a patron in one place.