# CRFweb Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CRFweb Software - reviews, pricing plans, popular comparisons to other Electronic Data Capture products and more.

Source: https://www.capterra.com/p/188160/EDC-Process

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# 

 CRFweb Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

CRFweb

## What is CRFweb?

CRFWEB is the integrated EDC application from Clindox, offering eCRF, eDiary, and ePRO functionality plus integrated Randomization and MedDRA coding modules. The new Clindox App allows direct data entry. Collect data online or offline, via investigator or subject, on the technology of your choice. Exceptionally fast to set up; simple to enter and manage data; secure and FDA Part 11 compliant. Set up the study yourself or let our outstanding customer service representative's do the build.

## What is CRFweb used for?

[Clinical Trial Management](https://www.capterra.com/clinical-trial-management-software/)[Electronic Data Capture](https://www.capterra.com/electronic-data-capture-software/)

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$9000

Per User, One Time

Free trial  
available

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Do you work for CRFweb?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.crfweb.com&name=CRFweb)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CRFweb

4.8 (8)

VS.

[4.5 (83)](https://www.capterra.com/p/200364/Florence-eBinders/reviews/)

Starting Price

$9000

Per User, One Time

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (8)

Ease Of Use

4.2 (83)

Value For Money

4.8 (6)

Value For Money

4.5 (50)

Customer Service

5.0 (7)

Customer Service

4.6 (65)

## CRFweb alternatives

[4.7 (204)](https://www.capterra.com/p/143532/Castor-EDC/reviews/)

Starting price

Contact vendor for pricing

[4.8 (44)](https://www.capterra.com/p/253399/ShareCRF/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.9 (21)](https://www.capterra.com/p/133931/ClinCapture/reviews/)

Starting price

$2500.00

Per User, Per Month

[4.8 (6)](https://www.capterra.com/p/275503/SiteLink/#reviews)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/188160/EDC-Process/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

21 CFR Part 11 Compliance

Shows that electronic documents are authentic and linked to specific records

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Audit Management

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

CRFweb 29 features

Shows that electronic documents are authentic and linked to specific records

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Track and manage schedules and meetings via an integrated calendar

Tools to manage single or multiple clinical studies within a centralized platform

Track and manage adherence to policies for any service, product, process, or supplier

Collect and track all case report forms (CRFs) within a centralized repository

Import, collect, and capture data from multiple sources

Import and export data to and from software applications

Process of checking different types of data for accuracy to avoid errors or inconsistencies

Uses decentralized resources such as network scanners, multi-function devices (MFD), and desktop scanners to collect data and documents

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Convert paper files into digital images

Data entry quality control method that involves recording the same data twice to maintain integrity

Import, collect, and capture data from multiple sources

Store, manage and track all forms in a centralized location

Compliant with HIPAA, which sets standards for sensitive patient data protection

Manage and support multiple languages

Randomize the displayed order of questions and answer options

Timed notification for any upcoming task, deadline, appointment, or activity

Capture data electronically

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan availability and assign specific time slots for tasks and resources

Allows clinics and academic institutions to create trials and studies from scratch.

Features

4.5 (8)

4.5

Based on 8 reviews

## Pricing

Value for money

4.8 (6)

Free Trial

Basic

$9,000

Per User,One Time

Value for money

4.8 (6)

4.8

Based on 6 reviews

## Integrations

[

Castor EDC](https://www.capterra.com/p/143532/Castor-EDC/)

## Support, customer service and training options

Customer Service

5.0 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (7)

5.0

Based on 7 reviews

## User reviews

Overall rating

4.8

Based on 8 reviews

Filter by rating

5(6)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

GURUDATH G.

Director

Research

### "A game-changer that can help even the most complex clinical studies"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 20, 2021

We used this product for a unique PK-based study that had subjects coming back for multiple site visits on a weekly basis and CRFweb was able address our need for customizing the eCRF as per the protocol requirements. It was even agile enough to change some of the aspects of the study databased during the study conduct due to protocol amendments. CRFweb also allows a lot of useful reports to be pulled independently by users (with appropriate access), without the need to contact the customer-support team. Even in extreme cases when they were contacted, the process of pulling out such specific reports turned out to be quite simple and easily reproducible. The same is true even for site-personnel who became well-versed on pulling out reports and entering data on the database, in a few days/with just a couple of try-outs.

Pros

\- It is an easy-to-deploy and use software for eCRF - Quick turnaround time in customer-support - Ability to access via mobile, tablet & laptop - Excellent customer relationship management by the organization - Clindox - Numerous customizable options for user roles and access in the database

Cons

\- Some UI challenges during login that required users to refresh the page every time

Reasons for choosing CRFweb

The best part of using this product was the wonderful experience with the organization - Clindox. The whole team at Clindox was extremely customer-centred and was always ready to help us in our study, although our study design was sort of firsts for them too. We are confident that our relationship with Clindox has just begun and will continue.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DK

D.Sathish K.

Managing Director

Pharmaceuticals

### "Review about the CRFWEB platform as an EDC"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 11, 2021

Excellent

Pros

"Our CRO business handles international clinical trials. We have been using the CRFWEB system from Clindox for our EDC requirements for several years now. The system has everything our team requires to deliver efficient and compliant clinical trials. We have used a number of the additional modules included medical coding (MedDRA) and more recently their integrated randomization module and Kit Management. We've also utilized SDTM coding and have used the CRFWEB platform for successful FDA submissions. Having these features integrated into one platform is extremely beneficial and saved us a lot of time. The Clindox team have always dealt with any queries in a highly responsive and professional manner. I highly recommend them."

Cons

Automation for eCTD specifications is not up to the expectations which they may improve very shortly.

Reasons for choosing CRFweb

User friendly, Cost effective, availability for helpdesk at immediate basis with least TAT

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LL

Louise L.

Postdoctoral Researcher & Trial Coordinator

Research

### "Clindox Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 10, 2021

CRFWEB and Clindox have been very easy to work with.

Pros

Secure platform for recording and storing research project data.

Cons

The user interface is being improved which is a welcome development.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DP

Divya P.

Associate-Clinical data management

Research

### "1st option - If you are planning move from Paper to electronic CRF"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 16, 2020

Pros

In true sense - Cost effective ,User friendly system with ease of design, Not require additional platform/software to access and design CRF. They listen to you very carefully and understand your problems before serving you with any solution. CRFWeb is also ask for your opinions to improve services.

Cons

Definitely based on opinions from variety of clients they can improve system dashboard and other internal features of designing. Also in future i would like to see feature which allow sites to enter data online as well as offline.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TA

Tamar A.

VP R&D

Biotechnology

### "Rest at ease"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 25, 2020

What a true benefit to choose Clindox. While CRFweb is a highly valuable tool, the people who stand behind it are truly amazing to work with. Every detail and to every request were met with high urgency and the team went above and beyond to help us.

Pros

The intuitive way in which CRFweb was designed makes it easy to work with it independently. The interface is user-friendly and creates a welcoming perception. It is well-organized, making it easy to locate different tools and options. The different features and commands are readily understandable. Albeit help was provided whenever needed, minimal explanations were required in how to use CRFweb. We did not use this software over a long term yet but so far, the product was very reliable and no malfunctions were noted.

Cons

During our experience nothing was noticed that we would like to have changed

Reasons for choosing CRFweb

CRFweb offered a highly competitive price. The request for a demo was immediately offered, which in the end was persuasive.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

Judy B.

Director - Northern Ireland Clinical Research Facility

Research

### "CRFweb Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

January 30, 2020

Pros

I have been using the CRFweb clinical trial application for over 3 years. We are delighted with how the system has helped us control, manage and report on the trial process. Working in the academic world, the competitive pricing is a big help and the cost of the CRFweb system is more than made up for by the significant time it saves. It's simple and logical to collect data, manage queries, report and generally keep studies on track. I am happy to recommend CRFWeb to anyone looking for a reliable, efficient, clinical trial EDC system

Cons

I have been using the CRFweb clinical trial application for over 3 years.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MR

Manish R.

CEO

Pharmaceuticals

### "Excellent EDC PLatform "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 19, 2019

Pros

Userfriendliness Robust Simple Set-up Cost Effective Very Prompt Team to support

Cons

Nothing so far. It has met expectations

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CB

Christoffer B.

MD, phd-student

Mental Health Care

### "CRF"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 18, 2019

Pros

Easy to use, great service. Lots of value for a low cost

Cons

Nothing in particular, overall a good product that meet all my requirements

Reasons for choosing CRFweb

As an academic research institution we need a system we can trust but also fits our budget

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/188160/EDC-Process/reviews/)

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