--- title: "CRFweb Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CRFweb Software - reviews, pricing plans, popular comparisons to other Electronic Data Capture products and more." source_url: "https://www.capterra.com/p/188160/EDC-Process/" page_type: "product" language: "en" --- # CRFweb Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CRFweb ## What is CRFweb? CRFWEB is the integrated EDC application from Clindox, offering eCRF, eDiary, and ePRO functionality plus integrated Randomization and MedDRA coding modules. The new Clindox App allows direct data entry. Collect data online or offline, via investigator or subject, on the technology of your choice. Exceptionally fast to set up; simple to enter and manage data; secure and FDA Part 11 compliant. Set up the study yourself or let our outstanding customer service representative's do the build. ## What is CRFweb used for? [Clinical Trial Management](https://www.capterra.com/clinical-trial-management-software/)[Electronic Data Capture](https://www.capterra.com/electronic-data-capture-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9000 Per User, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CRFweb?[Manage this product listing](https://www.g2.com/products/crfweb/claim_requests/new?auto=true) ## CRFweb Overview Updated August 2026 AI summary CRFweb supports organizations of all sizes with electronic data capture and clinical trial management functions, offering features such as audit trails, compliance management, data verification, and distributed capture. Deployed via cloud and mobile platforms, it includes tools for forms management, document imaging, and optional capabilities like API access, multi-language support, and HIPAA compliance to meet diverse operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CRFweb 4.8 (8) VS. [4.7 (204)](https://www.capterra.com/p/143532/Castor-EDC/reviews/) Starting Price $9000 Per User, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (8) Ease Of Use 4.7 (88) Value For Money 4.8 (6) Value For Money 4.6 (78) Customer Service 5.0 (7) Customer Service 4.7 (86) ## CRFweb alternatives [4.2 (118)](https://www.capterra.com/p/192454/Research-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.9 (68)](https://www.capterra.com/p/126679/RealTime-CTMS/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Greenlight Guru Clinical](https://www.capterra.com/p/152998/Greenlight-Guru-Clinical/) [4.4 (88)](https://www.capterra.com/p/152998/Greenlight-Guru-Clinical/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152998/Greenlight-Guru-Clinical/) [Viedoc](https://www.capterra.com/p/160680/Viedoc/) [4.4 (95)](https://www.capterra.com/p/160680/Viedoc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160680/Viedoc/) [View all alternatives](https://www.capterra.com/p/188160/EDC-Process/alternatives/) ## FAQs about CRFweb Overview ### What company size and specific industries is CRFweb built for? CRFweb is designed for sponsors, CROs, and educational establishments operating in the global pharma, medical devices, and food industries. The vendor description does not specify company size, so the target audience is best defined by these sectors and organization types rather than by small, mid-market, or enterprise categories. Features and Usability ### What are the key features of CRFweb? CRFweb offers electronic data capture, CRF tracking, forms management, and data verification for clinical studies. It also includes trial design, randomization, scheduling, reporting & statistics, audit trail, role-based permissions, 21 CFR Part 11 compliance, HIPAA compliance, and API support for data transfer and integration. Integrations ### Which third-party tools and platforms does CRFweb integrate with? CRFweb integrates with Castor EDC for clinical data workflows and electronic data capture connections. Getting Started and Support ### What training and onboarding options does CRFweb offer? CRFweb provides live online training and documentation. Live online sessions support guided instruction and direct questions during setup, while documentation gives teams written reference material for self-paced review of features and procedures. Getting Started and Support ### What customer support options does CRFweb offer? CRFweb provides email/help desk, phone support, and 24/7 live rep assistance. No reviewer feedback is available about support quality, so user experience details such as response speed or helpfulness cannot be confirmed from the catalog data. ## Features AI summary Based on 695 Electronic Data Capture reviews Capterra reviewers highlight these as the features buyers value most when choosing Electronic Data Capture software: - **Customizable Forms** (**60%** of reviewers rated this feature as critical) - **Data Capture and Transfer** (**58%**) - **Customizable Fields** (**51%**) CRFweb supports **Data Capture and Transfer**, which helps teams collect and move study data accurately across systems. However, it does not include **Customizable Forms** or **Customizable Fields**. Instead, it offers other important capabilities that reviewers also rate highly, including **Audit Trail** (**49%**), **Data Verification** (**48%**), and **Data Import/Export** (**49%**). These features help businesses track data changes, check data quality, and move information between platforms, providing teams with better oversight and more reliable clinical data management. 21 CFR Part 11 Compliance Shows that electronic documents are authentic and linked to specific records Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws CRFweb 29 features ### All Features - 21 CFR Part 11 Compliance: Shows that electronic documents are authentic and linked to specific records - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Clinical Study Management: Tools to manage single or multiple clinical studies within a centralized platform - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - CRF Tracking: Collect and track all case report forms (CRFs) within a centralized repository - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Distributed Capture: Uses decentralized resources such as network scanners, multi-function devices (MFD), and desktop scanners to collect data and documents - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Imaging: Convert paper files into digital images - Double Data Entry: Data entry quality control method that involves recording the same data twice to maintain integrity - Electronic Data Capture: Import, collect, and capture data from multiple sources - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Multi-Language: Manage and support multiple languages - Randomization: Randomize the displayed order of questions and answer options - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Data Capture: Capture data electronically - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Trial Design: Allows clinics and academic institutions to create trials and studies from scratch. --- Features 4.5 (8) 4.5 Based on 8 reviews ## Pricing Value for money 4.8 (6) Free Trial Basic $9,000 Per User,One Time Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ Castor EDC](https://www.capterra.com/p/143532/Castor-EDC/) ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.8 Based on 8 reviews Filter by rating 5(6) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GURUDATH G. Director Research ### "A game-changer that can help even the most complex clinical studies" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2021 We used this product for a unique PK-based study that had subjects coming back for multiple site visits on a weekly basis and CRFweb was able address our need for customizing the eCRF as per the protocol requirements. It was even agile enough to change some of the aspects of the study databased during the study conduct due to protocol amendments. CRFweb also allows a lot of useful reports to be pulled independently by users (with appropriate access), without the need to contact the customer-support team. Even in extreme cases when they were contacted, the process of pulling out such specific reports turned out to be quite simple and easily reproducible. The same is true even for site-personnel who became well-versed on pulling out reports and entering data on the database, in a few days/with just a couple of try-outs. Pros \- It is an easy-to-deploy and use software for eCRF - Quick turnaround time in customer-support - Ability to access via mobile, tablet & laptop - Excellent customer relationship management by the organization - Clindox - Numerous customizable options for user roles and access in the database Cons \- Some UI challenges during login that required users to refresh the page every time Reasons for choosing CRFweb The best part of using this product was the wonderful experience with the organization - Clindox. The whole team at Clindox was extremely customer-centred and was always ready to help us in our study, although our study design was sort of firsts for them too. We are confident that our relationship with Clindox has just begun and will continue. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DK D.Sathish K. Managing Director Pharmaceuticals ### "Review about the CRFWEB platform as an EDC" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 11, 2021 Excellent Pros "Our CRO business handles international clinical trials. We have been using the CRFWEB system from Clindox for our EDC requirements for several years now. The system has everything our team requires to deliver efficient and compliant clinical trials. We have used a number of the additional modules included medical coding (MedDRA) and more recently their integrated randomization module and Kit Management. We've also utilized SDTM coding and have used the CRFWEB platform for successful FDA submissions. Having these features integrated into one platform is extremely beneficial and saved us a lot of time. The Clindox team have always dealt with any queries in a highly responsive and professional manner. I highly recommend them." Cons Automation for eCTD specifications is not up to the expectations which they may improve very shortly. Reasons for choosing CRFweb User friendly, Cost effective, availability for helpdesk at immediate basis with least TAT Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LL Louise L. Postdoctoral Researcher & Trial Coordinator Research ### "Clindox Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 10, 2021 CRFWEB and Clindox have been very easy to work with. Pros Secure platform for recording and storing research project data. Cons The user interface is being improved which is a welcome development. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DP Divya P. Associate-Clinical data management Research ### "1st option - If you are planning move from Paper to electronic CRF" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 16, 2020 Pros In true sense - Cost effective ,User friendly system with ease of design, Not require additional platform/software to access and design CRF. They listen to you very carefully and understand your problems before serving you with any solution. CRFWeb is also ask for your opinions to improve services. Cons Definitely based on opinions from variety of clients they can improve system dashboard and other internal features of designing. Also in future i would like to see feature which allow sites to enter data online as well as offline. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TA Tamar A. VP R&D Biotechnology ### "Rest at ease" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2020 What a true benefit to choose Clindox. While CRFweb is a highly valuable tool, the people who stand behind it are truly amazing to work with. Every detail and to every request were met with high urgency and the team went above and beyond to help us. Pros The intuitive way in which CRFweb was designed makes it easy to work with it independently. The interface is user-friendly and creates a welcoming perception. It is well-organized, making it easy to locate different tools and options. The different features and commands are readily understandable. Albeit help was provided whenever needed, minimal explanations were required in how to use CRFweb. We did not use this software over a long term yet but so far, the product was very reliable and no malfunctions were noted. Cons During our experience nothing was noticed that we would like to have changed Reasons for choosing CRFweb CRFweb offered a highly competitive price. The request for a demo was immediately offered, which in the end was persuasive. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JB Judy B. Director - Northern Ireland Clinical Research Facility Research ### "CRFweb Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 30, 2020 Pros I have been using the CRFweb clinical trial application for over 3 years. We are delighted with how the system has helped us control, manage and report on the trial process. Working in the academic world, the competitive pricing is a big help and the cost of the CRFweb system is more than made up for by the significant time it saves. It's simple and logical to collect data, manage queries, report and generally keep studies on track. I am happy to recommend CRFWeb to anyone looking for a reliable, efficient, clinical trial EDC system Cons I have been using the CRFweb clinical trial application for over 3 years. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MR Manish R. CEO Pharmaceuticals ### "Excellent EDC PLatform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2019 Pros Userfriendliness Robust Simple Set-up Cost Effective Very Prompt Team to support Cons Nothing so far. It has met expectations Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CB Christoffer B. MD, phd-student Mental Health Care ### "CRF" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2019 Pros Easy to use, great service. Lots of value for a low cost Cons Nothing in particular, overall a good product that meet all my requirements Reasons for choosing CRFweb As an academic research institution we need a system we can trust but also fits our budget Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/188160/EDC-Process/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.