# AskSid  Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about AskSid  Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more.

Source: https://www.capterra.com/p/188164/AskSid

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# 

 AskSid Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

AskSid

## What is AskSid ?

AskSid is a digital shopping assistant built exclusively to service global retail brands by simplifying the end consumer’s shopping journey. Vertical AI and domain expertise, along with pre-built integrations to leading e-commerce platforms allow us to offer seamless omnichannel support to retailers across 23+ countries, supporting 15+ languages. We have been recognized as a gamechanger in retail, with accolades that include being named the “Most Innovative AI company” by CII and Accenture.

## What is AskSid used for?

[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)

Top alternative

Featured

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

₹2000

Per Feature, Per Month

Free trial  
not available

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Do you work for AskSid ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.asksid.ai&name=AskSid )

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### AskSid

4.6 (7)

VS.

[5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/)

Starting Price

₹2000

Per Feature, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (7)

Ease Of Use

5.0 (73)

Value For Money

4.4 (7)

Value For Money

4.9 (70)

Customer Service

5.0 (7)

Customer Service

5.0 (70)

## AskSid alternatives

[UChat](https://www.capterra.com/p/239947/UChat/)

[4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/239947/UChat/)

[Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/)

[4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10020420/Darwin-AI/)

[Denser AI](https://www.capterra.com/p/10019191/Denser-AI/)

[5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10019191/Denser-AI/)

[Botsonic](https://www.capterra.com/p/10016782/Botsonic/)

[4.8 (78)](https://www.capterra.com/p/10016782/Botsonic/reviews/)

Starting price

$16.67

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10016782/Botsonic/)

[View all alternatives](https://www.capterra.com/p/188164/AskSid/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Code-free Development

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Contextual Guidance

Interprets what a user is doing based on context and helps guide them through the process.

Intent Recognition

Helps understand a user's intentions/actions

Live Chat

Ability to chat online in real time

AskSid 12 features

Software program that continuously adjusts its behavior based on observed data

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Interprets what a user is doing based on context and helps guide them through the process.

Helps understand a user's intentions/actions

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Process and analyze human language in text or audio form

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Get Advice

We can help you find the software with the features you need.

Features

4.4 (7)

4.4

Based on 7 reviews

## Pricing

Value for money

4.4 (7)

Basic

₹2,000

Per Feature,Per Month

Value for money

4.4 (7)

4.4

Based on 7 reviews

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## Support, customer service and training options

Customer Service

5.0 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (7)

5.0

Based on 7 reviews

## User reviews

Overall rating

4.6

Based on 7 reviews

Filter by rating

5(4)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CM

Charlotte M.

Careline & Social Media Manager

Food & Beverages

### "Very fluent tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 15, 2021

Pros

We like the Asksid software, as it is very fluent. The help of the AskSid team to set things up and improve along the way is supergood and very valuable.

Cons

Cannot name something. We are happy with it.

Reasons for choosing AskSid

NA

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 16, 2021

Thank you Chalotte.

RK

Remco K.

Delivery manager / Product Owner

Chemicals

### "AskSid"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 26, 2019

Overall experience is very good. The Co-founders and the team are in one word fantastic. The response time, high level of support, the flexibility, the clear explanation in technical topics and the communication in general makes working with AskSid a true pleasure.

Pros

I really like this software for its flexibility to develop more functionality. Next to that the software can Machine learn what makes it easy to add existing knowledge to the database.

Cons

The limitations to connect with other software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HM

Hans M.

Teamleader Technical Support

Investment Banking

### "Custom made software by nice guys"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 30, 2019

AskSid has helped us to communicate on a new way to our customers with chatbot. Their experience has been an added value to set this up.

Pros

The fact that the developers are really listening to the end user and are able to make changes on short notice.

Cons

It’s always hard to implement new software into existing work procedures. From a management point a view you want all contact moments (phone, mail, AskSid and SwitchSid) into one system. Of course that’s not always possible but real integration would benefit the capabilities.

Reasons for choosing AskSid

Not applicable

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OG

oscar g.

Global digiral project leader

Chemicals

### "Akzonobel AskSid"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 26, 2019

The time of response was an issue, and now we are taking care of all our customer questions live.

Pros

Give us the possibility of know better our customer

Cons

Maybe the implementation in our case was a bit noisy because we implemented for different markets at once, but is was no askid fault.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Matteo P.

E-com Director

Apparel & Fashion

### "Conversational AI for Retail"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 26, 2019

We are providing a service to end customers which couldn't really be provided by humans with the same speed and accuracy. At the same time we are learning so much about the customers, and receiving very useful actionable intelligence by AskSide data nuggets reporting.

Pros

AskSid makes it very easy to provide added value to the customers and online shop visitors alike. The learning process is very quick and not only conditioned by the amount of data avaialble. The support and developlment teams are incredibly quick and effective in predicting and implementing cutting edge features.

Cons

I haven't figured it out yet. We are still in a honeymonn phase.

Reasons for choosing AskSid

Because AksSid founders were clearly interested in the success of the integration but, before that, they were genuinely focused on the added value provided to the end customers, and the resulting KPIs improvements.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GR

Guillaume R.

Online Shop Manager

Consumer Goods

### "Great product from a skilled, reactive team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 26, 2019

Pros

Esay onboarding with great support from the AskSid team. The implementation was made very simple by the precise and quick answers from the team.

Cons

So far no bad experience at all with the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Bas B.

ecommerce director

Retail

### "Great software, even better company"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 16, 2019

Very responsive to new request. Very smart team.

Pros

The softwareis versatile and seems to be structured well. New requests are developed fast.

Cons

Setup can require a bit of time/effort.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/188164/AskSid/reviews/)

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