AskSid Technology Solutions

AskSid


4.5 / 5
5 reviews

Who Uses This Software?

A full stack Vertical AI solution for RETAIL and CONSUMER GOODS. CDO of Large CG enterprises, Head of customer service or VP-Ecommerce of direct-to-consumer global brands are our customers.


Average Ratings

5 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • AskSid Technology Solutions
  • www.asksid.ai
  • Founded 2017
  • India

About AskSid

A full stack vertical AI solution for retail and consumer goods industry that can a) accelerate conversions by answering product questions of consumers b) enrich product catalog by discovering new product questions from consumers and c) deliver precision marking insights from raw demand signals hidden in the conversations data. Trusted by Fortune 500 Global Brands, AskSid.ai is live in 18 countries supporting 11 international languages with many more to follow.


AskSid Features

  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Multi-Language
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Reusable Components
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Virtual Assistant

AskSid Reviews Recently Reviewed!


Custom made software by nice guys

Jul 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that the developers are really listening to the end user and are able to make changes on short notice.

Cons: It's always hard to implement new software into existing work procedures. From a management point a view you want all contact moments (phone, mail, AskSid and SwitchSid) into one system. Of course that's not always possible but real integration would benefit the capabilities.

Overall: AskSid has helped us to communicate on a new way to our customers with chatbot. Their experience has been an added value to set this up.

Capterra loader

Conversational AI for Retail

Jul 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: AskSid makes it very easy to provide added value to the customers and online shop visitors alike. The learning process is very quick and not only conditioned by the amount of data avaialble. The support and developlment teams are incredibly quick and effective in predicting and implementing cutting edge features.

Cons: I haven't figured it out yet. We are still in a honeymonn phase.

Overall: We are providing a service to end customers which couldn't really be provided by humans with the same speed and accuracy. At the same time we are learning so much about the customers, and receiving very useful actionable intelligence by AskSide data nuggets reporting.

Akzonobel AskSid

Jul 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Give us the possibility of know better our customer

Cons: Maybe the implementation in our case was a bit noisy because we implemented for different markets at once, but is was no askid fault.

Overall: The time of response was an issue, and now we are taking care of all our customer questions live.

Great product from a skilled, reactive team

Jul 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Esay onboarding with great support from the AskSid team. The implementation was made very simple by the precise and quick answers from the team.

Cons: So far no bad experience at all with the software.

Great software, even better company

Jul 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The softwareis versatile and seems to be structured well. New requests are developed fast.

Cons: Setup can require a bit of time/effort.

Overall: Very responsive to new request. Very smart team.