# AskSid  Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is AskSid  the right Conversational AI Platform solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/188164/AskSid/reviews

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AskSid

4.6 (7)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of AskSid

Ease of use

4.4

Customer Service

5.0

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Matteo P.  
E-com Director  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Conversational AI for Retail"

July 26, 2019

5.0

We are providing a service to end customers which couldn't really be provided by humans with the same speed and accuracy. At the same time we are learning so much about the customers, and receiving very useful actionable intelligence by AskSide data nuggets reporting.

Pros

AskSid makes it very easy to provide added value to the customers and online shop visitors alike. The learning process is very quick and not only conditioned by the amount of data avaialble. The support and developlment teams are incredibly quick and effective in predicting and implementing cutting edge features.

Cons

I haven't figured it out yet. We are still in a honeymonn phase.

Reason for choosing AskSid

Because AksSid founders were clearly interested in the success of the integration but, before that, they were genuinely focused on the added value provided to the end customers, and the resulting KPIs improvements.

Review Source

HM

Hans M.  
Teamleader Technical Support  
Investment Banking  
Used the software for: 1-2 years

### "Custom made software by nice guys"

July 30, 2019

4.0

AskSid has helped us to communicate on a new way to our customers with chatbot. Their experience has been an added value to set this up.

Pros

The fact that the developers are really listening to the end user and are able to make changes on short notice.

Cons

It’s always hard to implement new software into existing work procedures. From a management point a view you want all contact moments (phone, mail, AskSid and SwitchSid) into one system. Of course that’s not always possible but real integration would benefit the capabilities.

Reason for choosing AskSid

Not applicable

Review Source

oG

oscar G.  
Global digiral project leader  
Chemicals  
Used the software for: 1-2 years

### "Akzonobel AskSid"

July 26, 2019

4.0

The time of response was an issue, and now we are taking care of all our customer questions live.

Pros

Give us the possibility of know better our customer

Cons

Maybe the implementation in our case was a bit noisy because we implemented for different markets at once, but is was no askid fault.

Review Source

RK

Remco K.  
Delivery manager / Product Owner  
Chemicals  
Used the software for: 1-2 years

### "AskSid"

August 26, 2019

4.0

Overall experience is very good. The Co-founders and the team are in one word fantastic. The response time, high level of support, the flexibility, the clear explanation in technical topics and the communication in general makes working with AskSid a true pleasure.

Pros

I really like this software for its flexibility to develop more functionality. Next to that the software can Machine learn what makes it easy to add existing knowledge to the database.

Cons

The limitations to connect with other software.

Review Source

CM

Charlotte M.  
Careline & Social Media Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Very fluent tool"

July 15, 2021

5.0

Pros

We like the Asksid software, as it is very fluent. The help of the AskSid team to set things up and improve along the way is supergood and very valuable.

Cons

Cannot name something. We are happy with it.

Reason for choosing AskSid

NA

Review Source

Response from AskSid Technology Solutions

July 16, 2021

Thank you Chalotte.

GR

Guillaume R.  
Online Shop Manager  
Consumer Goods  
Used the software for: 6-12 months

### "Great product from a skilled, reactive team"

July 26, 2019

5.0

Pros

Esay onboarding with great support from the AskSid team. The implementation was made very simple by the precise and quick answers from the team.

Cons

So far no bad experience at all with the software.

Review Source

Bas B.  
ecommerce director  
Retail  
Used the software for: I used a free trial

### "Great software, even better company"

July 16, 2019

5.0

Very responsive to new request. Very smart team.

Pros

The softwareis versatile and seems to be structured well. New requests are developed fast.

Cons

Setup can require a bit of time/effort.

Review Source

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