--- title: "Opus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Opus Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/188181/Opus-Behavioral-Health/" page_type: "product" language: "en" --- # Opus Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Opus ## What is Opus? Opus is a robust behavioral health software built for treatment facilities and group practices of 5+ clinicians. By unifying CRM, EHR, and RCM into one platform, Opus eliminates the operational complexity of scaling — from multi-provider scheduling and documentation to facility-wide claims processing. The EHR features AI-powered Copilot for generating progress notes in-person and via telehealth, customizable workflows, and real-time insights across your provider team. The CRM automates patient tracking, census management, and referral pipelines at scale. Opus handles the administrative weight of growing organizations: insurance verification, e-prescribing, lab integration, outcomes measurement, and claims processing for UB-04 and CMS-1500 forms. Scheduling, telehealth, and video conferencing are fully integrated. Opus is the operational backbone for behavioral health organizations ready to grow. ## What is Opus used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 59 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $79 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Electronic Medical Records / 2026 - Mental Health / 2026 - Mental Health EHR / 2026 - Psychiatry Electronic Medical Records / 2026 - Substance Abuse EMR / 2026 - Therapy / 2026 - Therapy Notes / 2026 Our "Best of" badge program showcases products with the highest ratings... - Mental Health EHR / 2026 - Therapy / 2026 - Therapy Notes / 2026 Do you work for Opus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.opusbehavioral.com/&name=Opus) Rating Breakdown 4.8 +− Features4.7 Value for Money4.7 Ease of Use4.9 Customer Service4.9 Rating Breakdown 4.8 Features4.7 Value for Money4.7 Ease of Use4.9 Customer Service4.9 ## Opus Reviewers Verdict Updated August 2026 AI summary - Opus is a strong fit for small behavioral health practices, group clinics, and treatment centers seeking user-friendly EHR and staff management tools. - Positive feedback centers around its intuitive interface, responsive support, customization options, and practical team collaboration features. - It helps teams coordinate care, manage client information, and adapt forms to unique workflows, supporting efficient daily operations. - Some key downsides are limited integrations, less advanced reporting tools, and occasional navigation quirks that may affect complex needs. - Opus suits teams prioritizing ease of use and tailored workflows, but buyers needing deep integrations or sophisticated analytics may want to assess fit. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Opus 4.8 (59) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price $79 Per User, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (59) Ease Of Use 4.5 (708) Value For Money 4.7 (55) Value For Money 4.2 (578) Customer Service 4.9 (59) Customer Service 4.3 (644) ## Opus alternatives Highest Rated [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Alleva](https://www.capterra.com/p/180899/Alleva/) [4.5 (282)](https://www.capterra.com/p/180899/Alleva/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180899/Alleva/) [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [Tebra](https://www.capterra.com/p/129169/Tebra/) [3.9 (1,380)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129169/Tebra/) [View all alternatives](https://www.capterra.com/p/188181/Opus-Behavioral-Health/alternatives/) ## FAQs about Opus Overview ### Which roles and teams benefit most from Opus? Opus is most used by healthcare operations leaders, clinical directors, admissions teams, and billing staff who manage behavioral health workflows. Executives use it for oversight and operational control, clinicians for coordinating care, admissions teams for intake, and billing teams for claims, accounts receivable, and payment accuracy. Answer based on 59 reviews Overview ### What company size and industries is Opus built for? Opus is built for small behavioral health organizations, with 90% of reviewers from small businesses and 47% from mental health care. It is intended for group practices and treatment facilities with 5+ providers, especially addiction treatment, mental health, SUD, and eating disorder programs, with additional use in hospital and health care at 19%. Answer based on 59 reviews Features and Usability ### What are the key features of Opus? Opus includes core behavioral health EHR features like patient and client management, charting, clinical notes, and scheduling, plus differentiators such as customizable forms, telemedicine, team collaboration through messaging, and real-time reporting. Reviewers also highlight staff management, integrated CRM-style client tracking, and reminders for intake and appointments. Answer based on 21 reviews Pricing ### How much does it cost and what fees or limitations are included? Opus starts at $119 per month for the Opus Co-Pilot AI usage-based plan, which includes access to Opus EHR. That plan automatically generates draft notes during patient sessions. Pricing-related feedback is mostly positive, though one reviewer mentioned costly customization and another wanted better pricing for migration of inactive patient files. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does Opus integrate with? Opus integrates with Google Calendar, Google Meet, Microsoft Outlook, Microsoft Teams, and Zoom Virtual Agent. These built-in connections cover calendar, video meeting, email, and team communication platforms, giving Opus support for common workplace scheduling and collaboration tools. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Opus offer? Opus provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online sessions support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 4 reviews Getting Started and Support ### What customer support options does Opus offer, and how do users rate the experience? Opus offers email/help desk, FAQ/forum, a knowledge base, phone support, a 24/7 live representative, and chat. Users generally describe support as responsive, communicative, and helpful during onboarding and customization, with live assistance standing out. A few users mention billing or expectation mismatches, but overall support is viewed positively. Answer based on 11 reviews Features and Usability ### How well does Opus handle patient and client management? Opus supports patient and client management well for behavioral health teams with easy navigation, flexible records, and strong charting workflows. Clinics value provider assignment, cross-referenced client files, group notes, and customizable forms, though some organizations want more outpatient or inpatient tailoring and smoother location switching. Answer based on 21 reviews Features and Usability ### Is Opus easy to use for behavioral health staff? Opus feels easy to learn for many behavioral health staff, with an intuitive layout, simple navigation, and low training friction. Clinicians, managers, and small practice teams often adapt quickly, especially with helpful onboarding, though mobile use can feel awkward and some tasks still take too many clicks. Answer based on 17 reviews ## Features AI summary Based on 2,845 Mental Health reviews Capterra data shows that buyers of mental health software rank the following features as their top priorities: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) Opus supports all three features that reviewers rate most important: **HIPAA Compliant**, **Charting**, and **EMR/EHR**. Together, these capabilities help mental health providers protect patient data, maintain accurate clinical records, and manage documentation within a connected system, allowing teams to deliver care more efficiently and stay aligned with compliance requirements. HIPAA Compliant 4.9 (28) 89.29% of 28 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.8 (25) 92.00% of 25 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. EMR/EHR 4.8 (23) 91.30% of 23 reviewers that rated this feature as important or highly important Create and securely store digital patient records Document Management 4.9 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Calendar Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Customizable Reports 4.5 (20) 85.00% of 20 reviewers that rated this feature as important or highly important Alter the layout and content of reports Opus 84 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - EMR/EHR: Create and securely store digital patient records - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - Notes Management: Allow users to create, edit, and sort multiple notes - Online Booking: Book meetings and appointments through a website or digital platform - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Intake: Patients can register for appointments in advance online - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Notes: Private client session notes for coaching, therapy, etc. - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (59) 4.7 Based on 59 reviews ## Pricing Value for money 4.7 (55) [View pricing plan details](https://www.capterra.com/p/188181/Opus-Behavioral-Health/pricing/) Opus EHR $79.00 Per User,Per Month Outcomes Assessment $100.00 Usage Based,Per Month Opus Co-Pilot AI $119.00 Usage Based,Per Month It includes: - Copilot AI Value for money 4.7 (55) 4.7 Based on 55 reviews ## Integrations [ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Zoom Virtual Agent](https://www.capterra.com/p/10021412/Zoom-Virtual-Agent/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (59) 4.9 Based on 59 reviews ## User reviews Overall rating 4.8 Based on 59 reviews Filter by rating 5(47) 4(12) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DT Dean T. Community navigator Non-Profit Organization Management ### "Great behavioral CRM for small organizations " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2026 The company and platform have been very cooperative and are usually very quick to resolve any issues or concerns as well as add features that are requested. Pros Very easy to use and somewhat intuitive once you have a general idea of what is going on. Very straightforward and power user friendly Cons It can be frustrating for a new user to explore some aspects of you’ve never used a medical crm but once you’ve got the hang of it it’s fairly straightforward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Stacey W. Billing Manager Mental Health Care ### "Billing Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 My overall experience with Opus has been a great one. Everyone that I have met and had Zoom meetings with has been so helpful! Pros The ease of use is what I like most about Opus. It's very easy to navigate through the different tabs with great understanding. Also, having customer support is a huge bonus that most companies do not provide. Cons As of right now, there is nothing that I can saw negative about using Opus. I'm sure moving forward anything that I have an issue with can be worked out through customer support :) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FS Fred S. Behavioral Health Director Mental Health Care ### "A Collaborative Behavioral Health EHR Partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2026 Our overall experience with Opus has been very positive. Their team has been responsive, communicative, and flexible throughout the transition process, and they have taken the time to understand our agency, our staff, and the clients we serve. It is clear that Opus has strong knowledge of behavioral health operations, which sets it apart from EHRs that are primarily designed for medical settings and later adapted for behavioral health use. Pros Our experience with Opus so far has been very positive. Their customer support and service have been excellent; they are communicative, flexible, and genuinely interested in understanding our agency, staff, and clients. One of the strongest aspects of Opus is their clear knowledge of behavioral health. Many EHRs appear to be designed primarily for medical settings and then adapted for behavioral health, but Opus feels built with behavioral health programs in mind from the ground up. We have also appreciated Opus’s willingness to adapt their platform to the unique conditions of working in Alaska, particularly their openness to integrating with State of Alaska systems in ways that may reduce duplicate data entry and improve efficiency. From the \[sensitive content hidden\] on down, the team genuinely seems to care about the user experience. They are open to feedback, responsive to agency needs, and willing to go the extra mile. The user interface is easy to navigate, and the workflows and systems Opus has designed appear to promote efficiency, practicality, compliance, and improved data capture and reporting. Overall, our early experience has been that Opus is not just providing a software product, but working as a collaborative partner in helping us strengthen our behavioral health operations. Cons At this stage, we do not have any significant cons to report. We are still in the integration and implementation process, so we recognize that additional questions, workflow adjustments, or unexpected challenges may come up as we move deeper into configuration, training, and go-live preparation. However, our experience so far gives us confidence that Opus will be responsive and collaborative if issues arise. Their team has already demonstrated strong communication, flexibility, and a willingness to understand the specific needs of our agency. While no EHR transition is without some complexity, we feel well supported and confident in Opus’s ability to help us work through any challenges constructively. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) We transitioned from TherapyNotes because our agency needed an EHR platform that was more closely aligned with the operational, compliance, reporting, and workflow needs of a behavioral health organization. TherapyNotes served an important role for us, but as our programs continued to grow and our needs became more complex, we needed a system that could better support behavioral health-specific workflows, data capture, reporting, and integration with external systems. Opus appeared to be a better fit for where our agency is headed. In particular, we were looking for a platform that could support efficiency, compliance, and improved coordination across our behavioral health services while also reducing unnecessary duplicate data entry where possible. Opus’s willingness to understand our agency, adapt to Alaska-specific requirements, and explore integration with State of Alaska systems were major factors in our decision. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SK Sydney K. Behavioral Health Office Manager Non-Profit Organization Management ### "Excellent implementation support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2026 Great. The team is pleasant to work with, incredibly organized with scheduling meetings for our 90 day implementation period, and the system offers so much that our previous EHRs have not. Pros We are still in the process of building out our system, but the customer support has been wonderful. The Opus team is quick to respond and is eager to work with us to customize our system to fit exactly what we need. I'm excited for implementation! The reporting abilities and "badge" functions in Opus are going to be extremely beneficial for our practice. Cons Nothing at this time! I appreciate the team's responsiveness and willingness to be flexible with our schedules as well. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) TherapyNotes had great financial reporting features and was user-friendly, however as it's mainly built for private practices, there are not a lot of other reporting features that are critical for our agency's grants, contracts, CARF, and internal reporting. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Charday B. Clinic Director Mental Health Care ### "THIS IS THE EHR YOU HAVE BEEN WAITING FOR!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2026 Overall experience with Opus has been a 10 out of 10. I'd recommend this EHR to any of my friends in the field. The customer support is super responsive. The onboarding team has been very helpful to make sure my team was set up for success prior to launch day. Pros My team has enjoyed the ease of use, live and responsive customer support and the thorough onboarding process. Cons The report pulls still need to be worked on. Also, there have been a few kinks in mirroring EHR and RCM that have slowed workflow a bit. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) It was quite literally the worst EHR I have ever used in the 16 years I have been a clinician. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Reasons for choosing Opus The ease of use, the live customer support, the onboarding process. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MW Madison W. Clinic Manager and Outpatient Therapist Mental Health Care ### "I love Opus!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2026 I love Opus! It has been such an amazing experience onboarding and working with clients through. I highly recommend it!!! Pros I loved the onboarding process. Saagar, Laura, and their team were very responsive and available to support us along the way. Opus has been such an easy EHR to adjust to and so easy to use as a clinician and on the patient's end. Cons I have not run into any issues as of yet. The team is very responsivwe when we have found any issues that may need to be addressed. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Overall need to switch. It was a group decision made by my leadership team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC Michelle C. Executive Director Non-Profit Organization Management ### "ARC Opus Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2026 Overall, my experience with OPUS has been positive. The system provides a centralized platform for managing client records, documentation, scheduling, and reporting, which helps maintain organization and compliance. While there are some areas where navigation and workflow efficiency could be improved, OPUS has been a valuable tool for supporting daily operations and ensuring accurate record keeping. Pros What I liked most about OPUS was its user-friendly design and ability to keep client information, documentation, scheduling, and reporting in one place. The system helped improve organization, reduced paperwork, and made it easier to access client records and track services. I also appreciated how it supported compliance requirements and streamlined day-to-day workflow. Cons What I liked least about OPUS was that some tasks required multiple steps and screens to complete, which could be time-consuming. At times, navigating between modules felt less intuitive than expected. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) To prepare us to start being able to bill insurance. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Samantha M. Biller Mental Health Care ### "User-Friendly EHR" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 5, 2026 Our overall experience has been good. I was worried about the transition when we first began but our support team has listened and tried to accommodate all of our needs with ease. Pros I like the user-friendly layout of the system. They try to listen to concerns, and you can see that implemented feedback. Cons Some of the issues we had were with the automation. Our billing traditions do not allow as many automations as we've had in the past. Switched from [PracticeSuite](https://www.capterra.com/p/116370/PracticeSuite/) OPUS RCM added their own EHR. It was an easy decision. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 8, 2026 Thanks for the review, Samantha. We're glad the user-friendly layout has worked well for your team and that you've seen your feedback put into action. Transitions are never easy, so it means a lot that our support team was able to listen and accommodate your needs along the way. We hear you on the automation side and will keep working to give billers more flexibility. Thanks for being part of the OPUS community. TF Tara Francoise T. VP Clinical Services Mental Health Care ### "VP Clinical Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 I am pleased with Opus. They are always looking for new ways to solve issues and always willing to lesson to feedback Pros The staff is receptive and truly wants to help you with your challenges, and the program is intuitive. Cons I can not say there is really anything, as with any EHR/EMR there are things I wish where different, however not every part of the program can be exactly everything the program needs, you just have to adjust your work flow Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 8, 2026 Thank you, Tara! It means a lot to hear the program has been intuitive and that our team has been there to help with your challenges. Listening to feedback and finding new ways to solve problems is core to how we work, so reviews like this keep us motivated. We appreciate you. MK Misty K. Director of Community Based Initiatives Non-Profit Organization Management ### "Easy to Use and Customizable!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 4, 2026 Overall, my experience with OPUS has been positive. I like that it is simple to use, customizable for our program needs, and makes it easy to pull reports and track important metrics. While there are areas that could improve, especially mobile use and workflow prompts, it has been a helpful system for managing client information and reporting. Pros I like that OPUS allows us to customize forms to fit our programs, pull the metrics we need, run reports easily, and keep the system simple enough for daily use. Cons Mobile use is difficult and not very user-friendly. I would also like to see stronger workflow options, including pop-up reminders or prompts to help guide staff through required steps. Switched from [MyCaseRecords](https://www.capterra.com/p/176715/MyCaseRecords/) Unable to get what we needed from MyCase. Alternatives considered [MyCaseRecords](https://www.capterra.com/p/176715/MyCaseRecords/) Reasons for choosing Opus The ease of use and the cost was the deciding factor. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 8, 2026 Thanks so much for the review, Misty. We're glad OPUS has made it easy to customize forms, pull metrics, and run reports for your programs. Your feedback on mobile and workflow prompts is really helpful, and stronger guided workflows are exactly the kind of thing we want to keep improving. Thanks for being part of the OPUS community. [View all Reviews](https://www.capterra.com/p/188181/Opus-Behavioral-Health/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fusion vs Opus](https://www.capterra.com/compare/136876-188181/Pediatric-Therapy-EMR-vs-Opus-Behavioral-Health)