# Opus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Opus the right Electronic Medical Records solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188181/Opus-Behavioral-Health/reviews --- Opus 4.8 (59) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Reviews of Opus Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews MC Michelle C Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The system provides a centralized platform for managing client records, documentation, scheduling, and reporting, which helps maintain organization and compliance. While there are some areas where navigation and workflow efficiency could be improved, OPUS has been a valuable tool for supporting daily operations and ensuring accurate record keeping.“ June 5, 2026 SM Samantha M BillerMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Our billing traditions do not allow as many automations as we've had in the past.“ June 5, 2026 FS Fred S Behavioral Health DirectorMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The user interface is easy to navigate, and the workflows and systems Opus has designed appear to promote efficiency, practicality, compliance, and improved data capture and reporting.“ June 10, 2026 JM Jasmine M Executive director TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “These issues often persisted for weeks before being resolved. When a problem required escalation to the developers, we typically experienced delays of two weeks or more.“ January 22, 2025 MC Michelle C Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The system helped improve organization, reduced paperwork, and made it easier to access client records and track services.“ June 5, 2026 DB Dr B B Owner and NeuropsychologistMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The integration between Opus and PS is difficult to understand at first and the way these work together was not explained well to us when previewing the software.“ December 19, 2024 AT Angie T COOHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “Furthermore, their integrated CRM was one of their most appealing features, as it would allow us to track a client from their first phone call to final session. “ April 28, 2025 GP Gabriel P Program Development DirectorGovernment Relations, 51 - 200 employeesUsed the software for: More than 2 years. “It created some unnecessary pressure during the onboarding phase.“ November 7, 2025 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CN Cory N. Executive VP of Operations Hospital & Health Care Used the software for: 1-2 years ### "Amazing!" July 5, 2019 5.0 Great experience with Opus. Amazing, friendly customer service, they can customize to fit our needs quickly. Easy to teach to new staff. Pros This is the best EMR I have ever used, and every department at my company agrees. Very easy to learn, use, and navigate. Cons Nothing that I can think of. Everything has been exactly what we needed. Review Source SA Sarah A. Assistant Director Mental Health Care Used the software for: Less than 6 months ### "Assistant Director" June 27, 2025 5.0 It has been a blessing to work with \[sensitive content hidden\] in getting this new EHR in place. This OPUS system has the ability to help us push our agency forward and focus on service provision for those who need it most. Pros OPUS was extremely easy to use and navigate. The people we worked with were extremely personable and supportive through the process. Our providers were able to catch on to the system easily, which decreased a lot of stress we have experienced with other systems. Cons We wanted both forms to be fully ready to go before we launched. We had enough to get our personnel started, but it would have been nice to have a few more details smoothed out before the launch. Alternatives considered [MedEZ](https://www.capterra.com/p/152902/MedEZ/) Reason for choosing Opus OPUS looked better visually with its color coding and layout. It was easy to navigate and had much better features that will be vital to our substance use recovery documentation and insurance billing systems. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Smartsheet was cumbersome. It didn't provide an easy solution to our problems. It wasn't intuitive for providers or admin to use. It frequently had issues that we had to trouble-shoot completely on our own. They didn't want us to reach out with questions, and the customer support would get agitated and impatient with us if we needed their help. Review Source SW Stacey W. Billing Manager Mental Health Care Used the software for: Less than 6 months ### "Billing Manager" June 23, 2026 5.0 My overall experience with Opus has been a great one. Everyone that I have met and had Zoom meetings with has been so helpful! Pros The ease of use is what I like most about Opus. It's very easy to navigate through the different tabs with great understanding. Also, having customer support is a huge bonus that most companies do not provide. Cons As of right now, there is nothing that I can saw negative about using Opus. I'm sure moving forward anything that I have an issue with can be worked out through customer support :) Review Source AB Annareese B. Lpn Mental Health Care Used the software for: 6-12 months ### "Great idea " December 14, 2022 4.0 Pros It was easy and self explanatory , easy to follow and I think this is a great program to use in this field Cons It took the internet awhile to load program Review Source SK Sophie K. Operations Specialist Mental Health Care Used the software for: Less than 6 months ### "Can't say enough about how great OPUS is!" April 28, 2025 5.0 They were honest about requests that were not immediately feasible or would require costly customization, which helped us trust them even more. If you need an integrative solution for your EHR, CRM, and reporting requirements, RUN, don't walk, to set up a meeting with OPUS. Pros Our company of 60-70 people was initially hesitant to switch EHR systems, given past experiences with companies that overpromised and underdelivered. However, OPUS has proven to be effective, considerate, and trustworthy. They patiently addressed every question and concern from our team before we committed to their services. Their software is user-friendly and intuitive, as demonstrated in every demo. I am not aware of any other company that can match OPUS's combination of EHR and CRM capabilities, along with its endless customization options to meet your practice's specific needs, whether it's feature requests or specific reports. Cons Given their innovative approach, I'm confident they're already considering improvements to present custom reports in a clean, easy-to-read dashboard, rather than in a spreadsheet format. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Opus It was clearly the best, most trustworthy option Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) TherapyNots is dated, OPUS offers many more features Review Source MK Marissa K. CEO and Founder Mental Health Care Used the software for: Less than 6 months ### "Very Satisfied with Opus and would Recommend" June 27, 2025 5.0 Overall, love the user-friendly environment, the connectivity amongst different parts of the platform, the automatic billing features, and the modern interface. Also love the affordability. Pros The amount of training and meetings offered in the Onboarding process is setting us up to be overly competent in understanding and utilizing Opus. Cons The only thing so far has been that my 2 onboarding specialists were not aware of "Auto-Pay" being a feature that could enable automatic billing, whereas the initial person selling the platform to us and demoing it, stated this was a feature. I didn't love hearing this important difference and that my specialists were not aware of this, and still finding out if 'auto-pay' is a feature I will have access to. However, both of my onboarding specialists reassured me that if it was initially presented, then it should be a feature! Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Opus Opus was more affordable and offered all the same features as all other top EHRs. Switched from [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Not enough automation in the billing and clinical notes. Review Source JM Jasmine M. Executive director Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thankful for patience" January 22, 2025 4.0 Overall I have appreciated the patience shown by both the OPUS team and practice suite team. I was initially worried that within a month or two we would be left on our own. This has not been the case we have continued to have guidance and direction as we have become more and more familiar and comfortable with the system. For this I am grateful! Pros We have found Opus EHR to be visually appealing and user-friendly. We especially appreciate features such as client messaging, scheduling, appointment reminders, and comprehensive client record management. Cons A primary concern during implementation has been the lack of timely issue resolution. We encountered situations where clients received reminders during the early morning hours (1am-4am) or did not receive sent messages. These issues often persisted for weeks before being resolved. When a problem required escalation to the developers, we typically experienced delays of two weeks or more. These delays caused significant inconvenience and frustration for both our clients and our team. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Opus I found each of those systems hard on the eyes and seemed more challenging to navigate. Additionally the cost to add additional users was not within the budget we were seeking at the time. Switched from [Service Center](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) We desired a product that included more features all included in one system to communicate with clients, schedule, bill, chart, etc. Review Source AG Avery G. Data Analyst Mental Health Care Used the software for: Less than 6 months ### "We love OPUS! " June 9, 2025 5.0 I have thoroughly enjoyed working with OPUS. \[sensitive content hidden\] was our main contact and she was amazing. The quick responses to emails/questions were greatly appreciated. She was great at communicating how their process worked and why we had to do things a certain way. When you have to meet with someone often it is great for it to be someone you enjoy! Pros The team we worked with. OPUS allowed us to make a difficult transition much smoother and be with us during every step. Cons I would have liked a little more authority in some of the meetings. For example, the CRM set up meetings. Our team had no idea what we were doing so taking the lead and helping explain and guide us a little more would have saved time. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Dazos CRM](https://www.capterra.com/p/10001151/Dazos-CRM/) Reason for choosing Opus The ease of use and the size of our company. Both fit our needs. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Best Notes did not fit what we needed. We wanted an easier, better product. Review Source DO Darla O. Intake Coordinator Mental Health Care Used the software for: 2+ years ### "Loving Opus at our facility!" November 6, 2025 5.0 It was a smooth transition from our old system to Opus. They were quick to respond to the questions and concerns we had! Pros I am a scheduler and I love the calendar system! Opus works great for our company and our needs for our cients! Cons When we first started using Opus there was not a "Today" button, something that you could hit to default to the current day. I simply suggested it to the Opus team and they added the feature! Review Source KS Kathy S. Contracted employee Individual & Family Services Used the software for: 6-12 months ### "So easy to learn and use." December 3, 2025 5.0 I had a great experience with Opus and with \[sensitive content hidden\]. She was so patient and taught me so much. I loved being able to make my own forms or using parts of premade forms it really was so easy. Pros I have been working with Opus for just over 6 months, and I have had an incredible experience. \[sensitive content hidden\] has been a great teacher moving us slowly in the beginning so that we got acclimated to the platform and then answering my questions and helping me to understand how I could customize things to meet the exact needs of our organization. She was organized and made it very easy to keep track of where we were and where we are going. Having the session recorded helped immensely to be able to go back and review areas that I thought I had but wasn’t quite there. Cons the only really con but isn't a con is learning in the beginning there is a lot to learn, but \[sensitive content hidden\] made it easy by giving me chunck at a time that we managable. Review Source NA Nzinga A. CEO Mental Health Care Used the software for: Less than 6 months ### "New to Opus" February 12, 2025 4.0 I am new to the system. So far, so good. Pros It's user friendly and easy to navigate. Cons All of the forms not being in alphabetical order. Switched from [PIMSY Mental Health EHR](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/) Needed a more user-friendly option than the previous system. Review Source RW Rachel W. CFO and COO Managing Partner Hospital & Health Care Used the software for: Less than 6 months ### "OPUS-Great Alternative to KIPU " January 13, 2025 5.0 I love that I can make forms and easily update them for our clinics use! Pros The ease of use and the fact that it is user friendly. Cons We cannot mark whether we have billed when using our own biller. We also had a discrepancy in what was told to us and what we were charged for. Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) there were many issues with CS, including the ease of use and ability to to track what was needed. Review Source YB Yanio B. Chief Medical Officer (CMO) Health, Wellness and Fitness Used the software for: 2+ years ### "If your EMR doesn't work like Opus, you need to switch" September 16, 2019 5.0 Software works as intended. We never had any issues that couldn't be addressed almost immediately. I manage a team of doctors, nurse practitioners, nurses and medical staff in 8 states so it's important for me to have accurate and up to the minute information on what's going on. Opus allows me to do that. Pros Ease of use, customer service and use on my phone. Cons Nothing to report. We've been pretty happy with Opus EMR. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[Sigmund Software](https://www.capterra.com/p/69928/Sigmund/) Reason for choosing Opus Their product is more comprehensive for our space and price can't be compared. Review Source AT Angie T. COO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Solid EHR/CRM combo from an amazing team of professionals!" April 28, 2025 5.0 Our overall experience with OPUS was overwhelmingly positive. The entire team demonstrated exceptional professionalism and a remarkable commitment to thorough, personalized attention throughout our entire working relationship. Pros The entire OPUS team is incredibly professional with a thorough and personalized attention to detail. Their ability to customize their platform to the unique needs of our practice was unlike any other EHR we had encountered in the mental health industry. Furthermore, their integrated CRM was one of their most appealing features, as it would allow us to track a client from their first phone call to final session. Amazing!! Cons In the end we opted to stay with our current EHR only because of the complexities within our own team. OPUS had provided everything we were looking for and had gone above and beyond to provide us with assurances that what we needed, they could provide. I have nothing negative to say about working with the OPUS team or their platform. Review Source AC Alex C. Office Manager Judiciary Used the software for: Less than 6 months ### "Opus Implementation Review" November 18, 2024 5.0 Pros The ease of use and straightforward set up for our Medical Department really helped implement a new streamlined process. Cons Due to a high caseload of clients a couple of features we would have liked to see were auto-complete on certain medications and moveable pop-up windows. Review Source MB Michael B. Chief Operating Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Opus is the very best in EMR for treatment centers" September 16, 2019 5.0 I was part of the original implementation of Opus. From the beginning, their staff laid out the plan and executed as planned, always keeping us up to date on what they were working on. Because we wanted a very customized system, they assigned a customer success manager to our account, and I had a direct contact I could call any time. Every once in a while I still get calls from him asking if everything is going well. A truly well run operation. Pros I get everything I need at the click of a mouse or on my phone. Opus is user friendly and let's me keep tabs on what my staff is doing 24/7. I couldn't imagine using the EMR we had before. Cons No cons to report. Everything has been working great and their support phone and email are always there to address issues when they arise. Alternatives considered [AZZLY Rize](https://www.capterra.com/p/147005/AZZLY/)[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[ZenCharts](https://www.capterra.com/p/158501/ZenCharts/) Reason for choosing Opus Better features and price. Review Source SM Shay M. Owner Civic & Social Organization Used the software for: I used a free trial ### "I love this program " May 31, 2023 5.0 Pros This program has helped launch my other business an I recommend it to everyone Cons It can difficult if you make it difficult but other than that it's easier software to use the platform that they offer in the way they list their softwares make it simple for you to choose and see the different items and rates and programs that they offer Review Source NP Nurys P. Revenue Cycle Director Mental Health Care Used the software for: 2+ years ### "OPUS for Substance Abuse Charting" February 11, 2022 4.0 Billing and standardization Pros Easy to move around. Opus has been instrumental in improving our charting ability on patient records. Cons Alerts from UR updates is a tool that would help improve operations and billing. Review Source MB Melissa B. Recovery Coach Supervisor Hospital & Health Care Used the software for: 6-12 months ### "EMR Made Easy!" July 30, 2019 5.0 OPUS utilizes an integrative approach by incorporating detailed information on each individual to ensure best client care. In addition, OPUS offers friendly, readily available IT assistance at the click of a button. Pros I love OPUS for many reasons- both clinical and operational. The interface is also set up to make entering group progress notes for multiple a thorough, fast, and easy process. I recommend this electronic medical record platform to anyone working in behavioral health! Any time I submit a help request, the support team is quick and attentive to resolve the issue. Cons I have not encountered any issues or drawbacks from OPUS Review Source FS Fred S. Behavioral Health Director Mental Health Care Used the software for: Less than 6 months ### "A Collaborative Behavioral Health EHR Partner" June 10, 2026 5.0 Our overall experience with Opus has been very positive. Their team has been responsive, communicative, and flexible throughout the transition process, and they have taken the time to understand our agency, our staff, and the clients we serve. It is clear that Opus has strong knowledge of behavioral health operations, which sets it apart from EHRs that are primarily designed for medical settings and later adapted for behavioral health use. Pros Our experience with Opus so far has been very positive. Their customer support and service have been excellent; they are communicative, flexible, and genuinely interested in understanding our agency, staff, and clients. One of the strongest aspects of Opus is their clear knowledge of behavioral health. Many EHRs appear to be designed primarily for medical settings and then adapted for behavioral health, but Opus feels built with behavioral health programs in mind from the ground up. We have also appreciated Opus’s willingness to adapt their platform to the unique conditions of working in Alaska, particularly their openness to integrating with State of Alaska systems in ways that may reduce duplicate data entry and improve efficiency. From the \[sensitive content hidden\] on down, the team genuinely seems to care about the user experience. They are open to feedback, responsive to agency needs, and willing to go the extra mile. The user interface is easy to navigate, and the workflows and systems Opus has designed appear to promote efficiency, practicality, compliance, and improved data capture and reporting. Overall, our early experience has been that Opus is not just providing a software product, but working as a collaborative partner in helping us strengthen our behavioral health operations. Cons At this stage, we do not have any significant cons to report. We are still in the integration and implementation process, so we recognize that additional questions, workflow adjustments, or unexpected challenges may come up as we move deeper into configuration, training, and go-live preparation. However, our experience so far gives us confidence that Opus will be responsive and collaborative if issues arise. Their team has already demonstrated strong communication, flexibility, and a willingness to understand the specific needs of our agency. While no EHR transition is without some complexity, we feel well supported and confident in Opus’s ability to help us work through any challenges constructively. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) We transitioned from TherapyNotes because our agency needed an EHR platform that was more closely aligned with the operational, compliance, reporting, and workflow needs of a behavioral health organization. TherapyNotes served an important role for us, but as our programs continued to grow and our needs became more complex, we needed a system that could better support behavioral health-specific workflows, data capture, reporting, and integration with external systems. Opus appeared to be a better fit for where our agency is headed. In particular, we were looking for a platform that could support efficiency, compliance, and improved coordination across our behavioral health services while also reducing unnecessary duplicate data entry where possible. Opus’s willingness to understand our agency, adapt to Alaska-specific requirements, and explore integration with State of Alaska systems were major factors in our decision. Review Source MK Misty K. Director of Community Based Initiatives Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to Use and Customizable!" June 4, 2026 4.0 Overall, my experience with OPUS has been positive. I like that it is simple to use, customizable for our program needs, and makes it easy to pull reports and track important metrics. While there are areas that could improve, especially mobile use and workflow prompts, it has been a helpful system for managing client information and reporting. Pros I like that OPUS allows us to customize forms to fit our programs, pull the metrics we need, run reports easily, and keep the system simple enough for daily use. Cons Mobile use is difficult and not very user-friendly. I would also like to see stronger workflow options, including pop-up reminders or prompts to help guide staff through required steps. Alternatives considered [MyCaseRecords](https://www.capterra.com/p/176715/MyCaseRecords/) Reason for choosing Opus The ease of use and the cost was the deciding factor. Switched from [MyCaseRecords](https://www.capterra.com/p/176715/MyCaseRecords/) Unable to get what we needed from MyCase. Review Source Response from Opus Behavioral Health June 8, 2026 Thanks so much for the review, Misty. We're glad OPUS has made it easy to customize forms, pull metrics, and run reports for your programs. Your feedback on mobile and workflow prompts is really helpful, and stronger guided workflows are exactly the kind of thing we want to keep improving. Thanks for being part of the OPUS community. MC Michelle C. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "ARC Opus Review" June 5, 2026 5.0 Overall, my experience with OPUS has been positive. The system provides a centralized platform for managing client records, documentation, scheduling, and reporting, which helps maintain organization and compliance. While there are some areas where navigation and workflow efficiency could be improved, OPUS has been a valuable tool for supporting daily operations and ensuring accurate record keeping. Pros What I liked most about OPUS was its user-friendly design and ability to keep client information, documentation, scheduling, and reporting in one place. The system helped improve organization, reduced paperwork, and made it easier to access client records and track services. I also appreciated how it supported compliance requirements and streamlined day-to-day workflow. Cons What I liked least about OPUS was that some tasks required multiple steps and screens to complete, which could be time-consuming. At times, navigating between modules felt less intuitive than expected. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) To prepare us to start being able to bill insurance. Review Source CB Charday B. Clinic Director Mental Health Care Used the software for: Less than 6 months ### "THIS IS THE EHR YOU HAVE BEEN WAITING FOR!" June 8, 2026 5.0 Overall experience with Opus has been a 10 out of 10. I'd recommend this EHR to any of my friends in the field. The customer support is super responsive. The onboarding team has been very helpful to make sure my team was set up for success prior to launch day. Pros My team has enjoyed the ease of use, live and responsive customer support and the thorough onboarding process. Cons The report pulls still need to be worked on. Also, there have been a few kinks in mirroring EHR and RCM that have slowed workflow a bit. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Reason for choosing Opus The ease of use, the live customer support, the onboarding process. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) It was quite literally the worst EHR I have ever used in the 16 years I have been a clinician. Review Source SK Sydney K. Behavioral Health Office Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent implementation support!" June 8, 2026 5.0 Great. The team is pleasant to work with, incredibly organized with scheduling meetings for our 90 day implementation period, and the system offers so much that our previous EHRs have not. Pros We are still in the process of building out our system, but the customer support has been wonderful. The Opus team is quick to respond and is eager to work with us to customize our system to fit exactly what we need. I'm excited for implementation! The reporting abilities and "badge" functions in Opus are going to be extremely beneficial for our practice. Cons Nothing at this time! I appreciate the team's responsiveness and willingness to be flexible with our schedules as well. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) TherapyNotes had great financial reporting features and was user-friendly, however as it's mainly built for private practices, there are not a lot of other reporting features that are critical for our agency's grants, contracts, CARF, and internal reporting. Review Source TFT Tara Francoise T. VP Clinical Services Mental Health Care Used the software for: 1-2 years ### "VP Clinical Service " June 4, 2026 5.0 I am pleased with Opus. They are always looking for new ways to solve issues and always willing to lesson to feedback Pros The staff is receptive and truly wants to help you with your challenges, and the program is intuitive. Cons I can not say there is really anything, as with any EHR/EMR there are things I wish where different, however not every part of the program can be exactly everything the program needs, you just have to adjust your work flow Review Source Response from Opus Behavioral Health June 8, 2026 Thank you, Tara! It means a lot to hear the program has been intuitive and that our team has been there to help with your challenges. Listening to feedback and finding new ways to solve problems is core to how we work, so reviews like this keep us motivated. We appreciate you. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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