# Page 2 | Opus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Opus the right Mental Health solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188181/Opus-Behavioral-Health/reviews --- Opus 4.8 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 9th, 2026 # Page 2 - Reviews of Opus ## Showing most helpful reviews Showing 26-50 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SK Sophie K. Operations Specialist Mental Health Care Used the software for: Less than 6 months ### "Can't say enough about how great OPUS is!" April 28, 2025 5.0 They were honest about requests that were not immediately feasible or would require costly customization, which helped us trust them even more. If you need an integrative solution for your EHR, CRM, and reporting requirements, RUN, don't walk, to set up a meeting with . Pros Our company of 60-70 people was initially hesitant to switch EHR systems, given past experiences with companies that overpromised and underdelivered. However, has proven to be effective, considerate, and trustworthy. They patiently addressed every question and concern from our team before we committed to their services. Their software is user-friendly and intuitive, as demonstrated in every demo. I am not aware of any other company that can match OPUS's combination of EHR and CRM capabilities, along with its endless customization options to meet your practice's specific needs, whether it's feature requests or specific reports. Cons Given their innovative approach, I'm confident they're already considering improvements to present custom reports in a clean, easy-to-read dashboard, rather than in a spreadsheet format. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Opus It was clearly the best, most trustworthy option Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) TherapyNots is dated, offers many more features Review Source MK Marissa K. CEO and Founder Mental Health Care Used the software for: Less than 6 months ### "Very Satisfied with Opus and would Recommend" June 27, 2025 5.0 Overall, love the user-friendly environment, the connectivity amongst different parts of the platform, the automatic billing features, and the modern interface. Also love the affordability. Pros The amount of training and meetings offered in the Onboarding process is setting us up to be overly competent in understanding and utilizing . Cons The only thing so far has been that my 2 onboarding specialists were not aware of "Auto-Pay" being a feature that could enable automatic billing, whereas the initial person selling the platform to us and demoing it, stated this was a feature. I didn't love hearing this important difference and that my specialists were not aware of this, and still finding out if 'auto-pay' is a feature I will have access to. However, both of my onboarding specialists reassured me that if it was initially presented, then it should be a feature! Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Opus was more affordable and offered all the same features as all other top EHRs. Switched from [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Not enough automation in the billing and clinical notes. Review Source MW Madison W. Clinic Manager and Outpatient Therapist Mental Health Care Used the software for: Less than 6 months ### "I love Opus!" June 8, 2026 5.0 I love ! It has been such an amazing experience onboarding and working with clients through. I highly recommend it!!! Pros I loved the onboarding process. Saagar, Laura, and their team were very responsive and available to support us along the way. has been such an easy EHR to adjust to and so easy to use as a clinician and on the patient's end. Cons I have not run into any issues as of yet. The team is very responsivwe when we have found any issues that may need to be addressed. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Overall need to switch. It was a group decision made by my leadership team. Review Source JM Jasmine M. Executive director Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thankful for patience" January 22, 2025 4.0 Overall I have appreciated the patience shown by both the team and practice suite team. I was initially worried that within a month or two we would be left on our own. This has not been the case we have continued to have guidance and direction as we have become more and more familiar and comfortable with the system. For this I am grateful! Pros We have found EHR to be visually appealing and user-friendly. We especially appreciate features such as client messaging, scheduling, appointment reminders, and comprehensive client record management. Cons A primary concern during implementation has been the lack of timely issue resolution. We encountered situations where clients received reminders during the early morning hours (1am-4am) or did not receive sent messages. These issues often persisted for weeks before being resolved. When a problem required escalation to the developers, we typically experienced delays of two weeks or more. These delays caused significant inconvenience and frustration for both our clients and our team. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Opus I found each of those systems hard on the eyes and seemed more challenging to navigate. Additionally the cost to add additional users was not within the budget we were seeking at the time. Switched from [Service Center](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) We desired a product that included more features all included in one system to communicate with clients, schedule, bill, chart, etc. Review Source AG Avery G. Data Analyst Mental Health Care Used the software for: Less than 6 months ### "We love OPUS! " June 9, 2025 5.0 I have thoroughly enjoyed working with . \[sensitive content hidden\] was our main contact and she was amazing. The quick responses to emails/questions were greatly appreciated. She was great at communicating how their process worked and why we had to do things a certain way. When you have to meet with someone often it is great for it to be someone you enjoy! Pros The team we worked with. allowed us to make a difficult transition much smoother and be with us during every step. Cons I would have liked a little more authority in some of the meetings. For example, the CRM set up meetings. Our team had no idea what we were doing so taking the lead and helping explain and guide us a little more would have saved time. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Dazos CRM](https://www.capterra.com/p/10001151/Dazos-CRM/) Reason for choosing Opus The ease of use and the size of our company. Both fit our needs. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Best Notes did not fit what we needed. We wanted an easier, better product. Review Source JS Jennifer S. Unit Leader Mental Health Care Used the software for: Less than 6 months ### "Opus is great resource for our mental health clinic" May 9, 2025 5.0 has a small business feel in terms of their assistance and accommodation, yet the system feels very high-end and meets all of the needs of our mental health practice. Pros It is very intuitive. The form building is easy to learn. Our Onboarder, \[sensitive content hidden\], is very dedicated, patient and helpful. She is a great teacher. Cons We are still learning the system, so we do not have any Cons to report. I am hoping more features can be customized for our clinic. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Opus Integration with e-prescribe, integration with telehealth platform, reports, ease of use. Switched from [TheraManager DocuTrac](https://www.capterra.com/p/64369/TheraManager-DocuTrac/) Our system was being bought out by a larger, more expensive corporation. Review Source CR Christine R. owner manager Mental Health Care Used the software for: Less than 6 months ### "A very easy switch to a new system" January 2, 2025 5.0 This has been a much easier transition into a new medical record system than I thought. I'm so glad I made the decision to switch Pros The onboarding has been great! Laura is so nice and understanding! as a product has been easy to use and very intuitive Cons Nothing so far - it's been great. There were a few bugs at first (which is to be expected) but the team fixed everything very quickly. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Reason for choosing Opus Honestly, the people at were so kind, and didn't pressure me to make a decision. They validated my concerns. All the elements I needed in a system were available in Opus. The demonstration of the quick customer support also made the decision easy. Switched from [MacPractice MD](https://www.capterra.com/p/77177/MacPractice-MD/) The customer service was difficult to use. We had to use a VPN and a server which made service slow when working remotely. MacPractice also didn't allow for OS updates very frequently. Review Source DEH Dr. Eunita H. Chief Operations officer Hospital & Health Care Used the software for: Less than 6 months ### "Very Satisfied" January 9, 2025 5.0 We have had a wonderful experience so far with this company. They work very fast to complete tasks and are very good at assisting us with things that we need to complete. Pros The Trainer Janelle. She is very helpful and patient. Cons Nothing so far. We are very pleased. However, we would like to see better pricing for migration for patient files that are not in use. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Opus liked what I saw/ sales team was very knowledgeable. Switched from [Qualifacts Credible](https://www.capterra.com/p/267146/Credible/) Customer service, system not user friendly and did not capture information needed for our services. Review Source PH Phillip H. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wonderful EHR and Customer Service" February 6, 2025 5.0 Fantastic, highly encourage people to check it out, it has been easy and great to work with them. Pros fantastic customer service and ability to support us while going through such big transitions Cons There was a couple pieces of integration we hoped for, but honestly we hear it is on its way, so far not much at all! Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing Opus more customizable reports, cost, and customer service Switched from [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) way easier to use and more intuitive than our previous EHR. It works better for billing and documentation and easier to track the documents that have not been completed Review Source DBB Dr B B. Owner and Neuropsychologist Medical Practice Used the software for: Less than 6 months ### "Review of Opus" December 19, 2024 5.0 Overall, it has been a positive one. It was a difficult road with times of extreme stress and disappointment; however, I felt that my concerns were always addressed and efforts were made to always find solutions. Pros Working with \[sensitive content hidden\] and her desire to go over and beyond to make sure our needs are met. Also \[sensitive content hidden\] with PS are also excellent in their knowledge and work ethic. Cons The integration between and PS is difficult to understand at first and the way these work together was not explained well to us when previewing the software. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Opus It appeared to have the best adaptive platform for my specific practice needs with the basic functionality for patient communication, billing capability, and portal access. Review Source AM Ashly M. Admissions Coordinator Mental Health Care Used the software for: Less than 6 months ### "New to Opus" March 10, 2025 5.0 Convenient with the amount of training time available and the customer service rep \[sensitive content hidden\] is very responsive and helpful. Pros I like the amount of training time that is available and the customer service. Easy to get answers when help is needed. Cons I haven't had enough time to work in the system to know what I dislike about Review Source NA Nzinga A. CEO Mental Health Care Used the software for: Less than 6 months ### "New to Opus" February 12, 2025 4.0 I am new to the system. So far, so good. Pros It's user friendly and easy to navigate. Cons All of the forms not being in alphabetical order. Switched from [PIMSY Mental Health EHR](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/) Needed a more user-friendly option than the previous system. Review Source ER Ernesto R. Co-Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Review of OPUS" January 9, 2025 5.0 I'm satisfied with the help and assistance from Pros The communication and assistance through the onboarding process. Cons The onboarding process took some time due to all of the features of . Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Opus The cost was realistic for us as we are growing Review Source MC Markeeta C. Admission Coordinator Human Resources Used the software for: Less than 6 months ### "Opus Training" March 11, 2025 5.0 Great! She was a great trainer, with great experience. Pros Very Informative. I like Janelle. She gave of good information. Cons Nothing. Great training. I would to have her train me again. Review Source RW Rachel W. CFO and COO Managing Partner Hospital & Health Care Used the software for: Less than 6 months ### "OPUS-Great Alternative to KIPU " January 13, 2025 5.0 I love that I can make forms and easily update them for our clinics use! Pros The ease of use and the fact that it is user friendly. Cons We cannot mark whether we have billed when using our own biller. We also had a discrepancy in what was told to us and what we were charged for. Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) there were many issues with CS, including the ease of use and ability to to track what was needed. Review Source cL colleen L. owner Mental Health Care Used the software for: Less than 6 months ### "wonderful seamless experience" January 29, 2025 5.0 great so far! the team has been super responsive and moving quickly Pros Very simple and straightforward to use- user intuitive Cons practice suite side of onboarding, feels outsourced and disconnected Switched from [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/) too difficult to understand and forecast Review Source CF Carrie F. Director of Finanace Hospital & Health Care Used the software for: Less than 6 months ### "Opus Implementation Review" January 13, 2025 5.0 Positive. The staff have been very responsive. Pros The program is very user friendly and the 24/7 support. Cons I do not have any negative feedback at this time. We are in the implementation phase and it is going smoothly. Switched from [Qualifacts Credible](https://www.capterra.com/p/267146/Credible/) We were not happy with the functionality of the program and the customer support. Review Source MC Monica C. Medical Supervisor Mental Health Care Used the software for: Less than 6 months ### "Inpatient Supervision New Start Up" November 18, 2024 4.0 Overall, my experience with has been fair. Pros I haven't had much experience with but I do love the amount of time that your team invested in our facility's set up. I feel that OPUS is easy to Navigate. Cons What I like least about is that It doesn't pull data or auto populate in some areas and I also would have liked to have the ability to drag forms or decrease the size of the forms. Reason for choosing Opus Cost effective and user friendly Review Source CF Cheryl F. Clinical Manager Mental Health Care Used the software for: 1-2 years ### "OPUS Review" May 30, 2023 4.0 Initially it was bit of a challenge, but it got better as we began to use the system and the bugs were ironed out. Pros Initially is was a challenge getting started and once what we needed for implemented it is easy to use because it a Mental Health EHR and not a Medical EHR. Cons Yes, I would like to be able to abstract that data that our organization need, not what is only available in the EHR system. Review Source MM Michel M. RN Hospital & Health Care Used the software for: 2+ years ### "Easy to use" June 17, 2023 5.0 All you will find in one page Pros Is a very friendly program for using. Everything is a click distance Cons Some functions are hard to find and you have to fight a little Review Source ES Elma S. Chief Operating Officer Mental Health Care Used the software for: Less than 6 months ### "User Friendly" August 22, 2023 5.0 Overall, our experience with has been great. I would highly recommend OPUS. Pros I like that is user friendly. The format is logical and easy to understand. The support we have received from our Project Manager, \[sensitive content hidden\] has made the implementation process flow smoothly. Cons The scheduling system does not fully meet our needs and has been more difficult to use. Specifically, we have encountered difficulties printing client schedules and distinguishing between new intakes and existing clients. We have been informed that updates are coming that may address some of our concerns. Review Source MM Melissa M. Case Manager/ Recovery Facilities Services Used the software for: 1-2 years ### "Easier Softer Way" February 8, 2022 4.0 I have enjoyed working with the software. Pros keeps me orgainzed but it can be improved for schueduling purposes. Cons We could use a dashboard on the software that lets employee know what needs to done this day Review Source TC Tom C. Billing Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Outstanding and Getting Better" December 19, 2022 5.0 Setup went at our speed and we've been live now for about a month. Support is available whenever we need it - 24/7. Pros Virtually everything is customizable. The support and customer service is very responsive and helpful for all skill levels. Cons Currently seems to be best for outpatient clinics. However, they are working with us to make enhancements for inpatient use. Review Source DV Deborah V. Clinical Director Hospital & Health Care Used the software for: 1-2 years ### " OPUS Review" July 5, 2019 5.0 The EMR system has provided a chart management system that is not only user friendly and easily accessible it Pros The EMR system is easy accessibility and user friendly, the ability to cross reference clinical, case management, medical and demographic information within the client file is a true benefit for clinical collaboration. OPUS provides an internal assessment called OMT. This feature allows for accurate assessing risk factors throughout duration of treatment. The quality of the clinical documentation is evidenced based. As a manager, the system provides the ability to easily review, assess, and process documents as needed. Cons It would be beneficial if documents could repopulate intake information throughout file. Review Source Jared H. Chief Operating Officer Mental Health Care Used the software for: 6-12 months ### "Exceptional EMR Customization and Service" July 5, 2019 5.0 Pros The ability to build out as a leading EMR portal has given my organization the ability to document with ease, accuracy, and efficiency. The collaborative development team exceeds our expectations on a regular basis and provides a tremendous wealth of insight and knowledge. Our clinicians and doctors find charting and recording to be friendly and thorough. Cons Have not had any negative feedback at this time Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.