# LABL Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LABL the right Order Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188184/SmartShyp/reviews --- LABL 4.5 (16) [View alternatives](https://www.capterra.com/p/188184/SmartShyp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LABL Ease of use 4.4 Customer Service 4.5 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paola A. manager Arts and Crafts Used the software for: 2+ years ### "all-in-one solution for labeling" October 12, 2023 5.0 Pros the LABL labelling Solution has proven to be an invaluable tool for our business Cons While the interface is generally user-friendly, there might still be a learning curve for people who are not tech-savvy. Training and adjustment to the new system may take some time. Review Source LM Lisa M. Owner Internet Used the software for: 1-2 years ### "Greatest customer service I've ever experienced" October 25, 2019 5.0 I love SmartShyp in every way. From the first day, they were more helpful than any other software company I had experienced. Their willingness to walk me through different aspects of the software and show me the things that could be most helpful was priceless and saved me so much time. I am sure I could have figured most of it out myself just navigating through it, but to have them be so willing to show me was just what I needed. Their pricing is extremely competitive and I continue to be able to reach out to them with questions, and they answer me right away. I couldn't be more pleased with them and the decision I made to switch over. Pros I loved how easy the software was to use. What was exceptional was their customer service. When I had a question, I emailed and received answers immediately. They were great at explaining different aspects of the software and showing me the functions that were most beneficial to my business. They were very open to suggestions and commentary on how well certain options functioned compared to what I was used to. Overall I love how it looks and ease of use. Cons There were a few functions that I had issues with since I was used to another software program. They were able to show me the way to use the same functionality with their software. After using the other software for several years, it took some adjusting but I was able to get it all worked out. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing LABL Overall customer service experience. They truly want you to have a good experience with their product and it shows in how they treat you as a customer. You aren't just one in a million and they don't care about you...they want you to succeed with their software and will do all they can to help. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) I liked what SmartShyp was offering (promo for a discount on first year) and they worked with one of my selling platforms directly which made things simplified for me. After using the software for that first year I was able to work through some of the kinks and things work seamlessly now. If I ever have a question, they answer right away and are always willing to assist. This is very valuable to me in my business and is not very common in this industry. Review Source KS Kristi S. CEO Retail Used the software for: 1-2 years ### "Off to a great start! " October 24, 2019 3.0 Overall experience is off to a good start. With the necessary software tweaks this product could be outstanding. Pros The fact that this software integrates with our main channel Jane.com is a lifesaver. That partnership has saved our business a lot of hassles and cash along the way. Once you know the software it is pretty simple to navigate. Cons There are a few cons that do need a little extra attention. Order search: You should be able to search Smartshyp by customers name, address, purchase history, etc. BUT only at this time can you search by order number or tracking number. This does make is almost impossible to aggregate data or just simply find your orders. Exporting Data: theres no simple way to do this, this process needs to be simplified by SKU, customer, customer frequency, etc. Importing CSV's: you shouldn't have to define columns per CSV imports, with the right import info this program should do it for you. Standard buttons for bulk shipping: there should be a selection of buttons that you can assign shipping weights, service + package types so users do not have to assign them everytime. Customizable packing slips: this has been a problem from day 1 for our company with SS. We've been notifying their team of the need for the quantity purchased to be bolded or bigger on each packing slip so our fulfillment team can see that. Overall with the cost, the user should be able to modify and customize the packing slip. Reason for choosing LABL JUST because of Jane.com and the fronting of the shipping costs. This is huge in our business flow. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) JUST because of Jane.com and the fronting of the shipping costs. This is huge in our business flow. Review Source BL Betty L. manager Apparel & Fashion Used the software for: 2+ years ### "User friendly" October 29, 2019 5.0 I love the simplicity of this program, the overall use of the system. Pros That it integrates so well with our third parties. You can group like items together and print, you don't have to sort the size,and colors, it does it for you which helps when pulling the merchandise when shipping. Less mistakes. Cons sometimes it is slow to create labels if you are trying to print 10-20 at a time. But that could be our internet, not smartshypt. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing LABL It just seemed easier to use. And it has been. Review Source JP Jorge P. Manager Retail Used the software for: 2+ years ### "Likes and Dislikes " November 22, 2019 4.0 It is very convenient to be able to have a platform that populates orders for you, it saves LOTS of time from having to do things manually. Pros The thing I love the most of Smartshyp is the customer service, someone is always available to answer any questions we may have. The simplicity of the platform is another big plus, easy to navigate and understand, also that looks of the new update looks great. Cons It seems like whenever updates are performed, they affect the functionality of the platform, commands are not as responsive, often times functions get stuck on certain screens, labels have to be recreated all over again and the same task has to be done over a few times for things to work. Reason for choosing LABL It was suggested by Jane.com Review Source JE Jessica E. Owner Apparel & Fashion Used the software for: 1-2 years ### "Easy to Use" October 31, 2019 5.0 Pros The best thing about this software is that it is seamlessly integrated to our selling platforms. We can easily switch between all our platforms. Batch jobs are easy to print. Cons The search function doesn't always work correctly. We can no longer search by a persons name in the whole system, but we've worked around that issue by searching by order number. Scan forms are very difficult to use on this software. All tracking numbers that aren't assigned to a scan form are cleared at the end of every day. This make mailing and shipping difficult as all has to be printed and shipped on the same day in order to have a scan form. Review Source JL Jande L. Owner Arts and Crafts Used the software for: 2+ years ### "It's a game changer in business!" October 29, 2019 5.0 I love Smartshyp, I could never use another!! The time I have saved is incredible Pros FAST! Ease of use, simple platform, lighting fast problem solving from friendly customer support. Cons This is the tiniest, silliest thing, not really worth mentioning. Just the side bar is a little sensitive, I get too close all the time. LOL!!! Reason for choosing LABL A friend partnered up with you and so glad I did. Friendly staff. Review Source CJ Cheryl J. Shipping Manager Consumer Goods Used the software for: 6-12 months ### "Easy to Use" November 4, 2019 5.0 I'm a fan and will send fellow ecommerce merchants to SmartShyp anytime I can. Pros Super simple and easy sign up. I was able to figure out how to use the software in a few minutes. Its some of the best looking software I've ever used which is a huge bonus to making my busy life easier. I've only needed customer support a few times on international orders. They were great to work with and patient with me. Cons Not much other than shipping international which didn't really have anything to do with their software other than navigating a customs form for the first time. Thanks SmartShyp for saving me hours or work everyday! Review Source JW Jennifer W. Owner Apparel & Fashion Used the software for: 1-2 years ### "A daily user" November 5, 2019 4.0 I have been happy with it. It integrates with the platform we use. But we also use another site because it is easier in certain situations Pros This program integrates well. I haven't had any glitches or problems. Cons There are a few things about this program that is a little confusing. Other programs seem to have a little easier setup. Batch shipping is harder on smartshyp as well as quick selection of orders. Just not as much of a 1 click use. Review Source BI Brittney I. Owner Retail Used the software for: 1-2 years ### "Great Software and Great Support" October 25, 2019 5.0 Great experience and a great company. If you are shipping high volumes I would highly recommend it. Pros Every time I have needed assistance I have had help almost intently. I have also offered small suggestions for improvement and they have gone above and beyond what I expected. Cons Any small frustrations I have had with the shipping software have been updated and changed. Review Source JH Jennifer H. Founder Internet Used the software for: 1-2 years ### "Easy to use and great customer service " October 23, 2019 5.0 Incredible product and customer service. At one point we were testing out many different shipping options, in terms of box sizes, weight etc. and one of their customer service reps chatted with one of my employees for over an hour walking us through the best systems and process options for our business Pros Smartshyp is easy to use and navigate. As someone who would not consider herself tech savvy in the slightest, I was able to easily navigate this software and find the most affordable options for shipping goods from my home. Smartshyp has provided the cheapest rates I’ve seen on the market! Cons I have only great things to say about Smartshyp! Reason for choosing LABL Ease of use Review Source JF Joe F. CEO Retail Used the software for: 1-2 years ### "Great system - gets the job done" October 24, 2019 4.0 Pros Great support and response time. We mainly use it for labels and it does a great job. Cons The system was initially not optimized for the high volume we put through it but they resolved that issue. Review Source WG Whitney G. business owner Apparel & Fashion Used the software for: 1-2 years ### "whitneys thoughts!" November 5, 2019 3.0 its been good! Pros Easy to use, user friendly for sure & i love that you can print by category! Cons the price! i wish it wasn't so expensive Review Source LE Lauren E. Owner Retail Used the software for: 1-2 years ### "Pros and Cons of SmartShyp" October 29, 2019 5.0 Pros That they are connected with Jane and the fees are deducted. No out of pocket expense. Cons support is only available during business hours. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Jane integration Review Source AD Anne D. Deal Site Coordinator Consumer Goods Used the software for: Less than 6 months ### "SmartShyp/Unfinished Wood Co" October 24, 2019 4.0 SmartShyp is easy to use and I like how easy it integrates with Jane.com. If SmartShyp allowed us to ship with FedEx easily, we would move our online website sales over too. At present, we ship those through Shipcaddie. Pros SmartShyp integrates with Jane.com. I find it easy to work with. Cons I would like to be able to easily link to our FedEx account. I have been told this is very difficult to do. Our products can be heavy. USPS and UPS tend to be much more expensive. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) SmartShyp integrates with Jane.com. Review Source QC Quincy C. Fulfillment Retail Used the software for: 6-12 months ### "Happy Customer" October 23, 2019 5.0 Pros The website is intuitive and easy to use Cons Have to reload your card with preset amounts but it's not a big deal since we are continually shipping orders Review Source Similar Products Featured ## Related categories [Order Management](https://www.capterra.com/order-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.