# Dark Web ID Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dark Web ID the right Managed Service Providers (MSP) solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188259/Dark-Web-ID/reviews --- Dark Web ID 3.7 (30) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Dark Web ID Ease of use 3.9 Customer Service 3.3 ## Pros and Cons in Reviews MS Mike S It Operations ManagetInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Very simple to set up, easy to monitor domains for clients to keep them safe and secure!“ July 24, 2023 JB John B Operations DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The training and awareness module is a little "clunky" when managing lists of users to be included in a campaign. “ December 7, 2022 iL izzy L ownerInformation Technology and Services, Self-employedUsed the software for: 1-2 years. “it helps to quickly maneuver between functions.“ November 28, 2022 PS Phil S OwnerInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “dashboard, i want to see my orginization that have issues not my licensing usage.“ November 18, 2022 iL izzy L ownerInformation Technology and Services, Self-employedUsed the software for: 1-2 years. “Good, I was with it in its earlier stages and they have made solid improvements in the interface over that time.“ November 28, 2022 MG Matthew G CTOInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The anti-phishing training module "Bullphish ID" is a mess. “ October 30, 2020 iL izzy L ownerInformation Technology and Services, Self-employedUsed the software for: 1-2 years. “The ease of use, I like the overview pages for each client. “ November 28, 2022 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian W. President Information Technology and Services Used the software for: 2+ years ### "Dark Web ID" November 18, 2022 5.0 Pros The Dark Web monitoring coupled with the Bull-Phishing simulator to train users make a great combination. We can take care of compromised passwords and prove the importance of our password policies to our users. The phishing simulator helps us identify which users may be prone to attacks and help us determine what help they may need. Cons It was a little difficult to get our spam blockers to let the phishing simulation emails through. Reason for choosing Dark Web ID We were very early adopters of Dark Web ID. I don't recall many, if any, other companies offering a similar solution. Review Source ML Mike L. Chief Innovation Officer Information Technology and Services Used the software for: 2+ years ### "Dark Web ID: Dark Web Monitoring and Proactive/Strategic Defense" September 13, 2019 5.0 Dark Web ID monitoring and Live Data Searches (ad hoc searches of the dark web for a prospective customer's domain credentials) is an extremely effective tool to raise the consciousness and awareness of customers regarding the long term threats exposed by stolen credentials on the dark web which are in turn being sold or published to hackers and then used to attack companies of all sizes and business arenas. Pros The key benefit to me as an MSP and as a business owner is that DWID allows me to monitor how my employees (or the employees of my customers (or supply chain) are using their business credentials (email address - which is typically their Network Login UserID + the business domain name, as well as some password that is uncomfortably akin to an actual Network Login Password -- to login to third party websites or accounts. That employee misuse of the company's sensitive security data exposes the company to extreme vulnerability from a variety of attacks. DWID permits the company to monitor and put an end to this improper use of business (and even personal) credentials by employees and the supply chain as well. Cons I've always been concerned about misuse of this technology by MSPs (IDAgent Partners) to scare customers into purchasing not only DWID, but also other MSP security solutions without first fully educating the customer on how best to protect themselves from dark web threats. Reason for choosing Dark Web ID Much better dark web data source than any of the competitors. Also, there are many other features (e.g. supply chain monitoring, Bullphish ID cybertraining and phishing simulations, etc.) included with DWID that are not available from the competition. Review Source Ravi B. CEO Computer & Network Security Used the software for: 1-2 years ### "yet another product that needs some life breathed into it" September 8, 2023 2.0 Pros It's cheap, it does report on darkweb junk. It sorta integrates with some other tools Cons Hard to get integrations working, bad user interface, confusing licensing model (for the sales reps), VERY LIMITED FEATURES Review Source MS Mike S. It Operations Managet Information Technology and Services Used the software for: 2+ years ### "Easy and awesome protection for clients" July 24, 2023 5.0 We have saved our clients a few times by getting to them before someone logged in as them when their logins were on the darkweb Pros Very simple to set up, easy to monitor domains for clients to keep them safe and secure! Cons There isn't anything to not like about darkwebID. Support is great, system is easy to use Review Source JB John B. Operations Director Information Technology and Services Used the software for: 2+ years ### "Used the product for a few years now" December 7, 2022 5.0 Great pre-sales tool as well as monitoring for potential breaches. Pros Automated Dark web scanning good, allows additional IP addresses and personal email accounts to also be included. The inclusion of the training / phishing component is also good. Cons The training and awareness module is a little "clunky" when managing lists of users to be included in a campaign. The additition of dark web scanning of company data (rather than searching by the company domain name) would be an added benefit when it comes to proposing to clients. Also, automated training / awareness for accounts that have been identified as exposed on the dark web to save some admin. Review Source Response from Kaseya January 25, 2023 Hi John! Thank you for your comments. I will pass along your feedback to our product team. MC Mike C. Owner Information Technology and Services Used the software for: 2+ years ### "Kaseya - Where acquired products go to wither and die" November 18, 2022 3.0 I hate being forced into a bullshit 3 year contract for this product - especially when, until recently, the terms to prevent autorenewal were borderline unethical. How about making the terms month-to-month and earning my business every month. Pros It works. I mean it's functional and does what it's told. Cons \- The UI for creating campaigns is horrific. Seriously, they give a very tiny window to set your courses/modules onto and there's no way to effectively set the order in which the training modules are delivered.- The client-facing reports are poorly laid out and hard to read properly.- There's been virtually no improvement, enhancement, or innovation in the product in the 2+ years I've been using it. Review Source Response from Kaseya January 25, 2023 Hi Mike, Thank you for the feedback. The process of creating phishing campaigns has been redesigned. You can now create phishing campaigns for multiple organizations in bulk and the look and feel has been improved as well. You can reach me at dfirdaus@idagent.com to discuss this further. CB Caleb B. Vice President Central Sales Information Technology and Services Used the software for: 2+ years ### "Review of Dark Web ID" November 28, 2022 4.0 Good service, straightforward setup Pros Easy to use --- circa 2 years ago was a big difference maker to demo to clients and prospects --- now a bit of a commodity as folks are like "oh ya my banking app/password manager shows me that" Cons a system to directly message end users about what to do if they have a breach detected --- right now labor is spent on communicating the breach to the end user and what to do. Reason for choosing Dark Web ID seems more professional and accurate -- many of the others just report the same data found free on like \[SENSITIVE CONTENT\] Review Source GH Guy H. Owner Computer & Network Security Used the software for: 2+ years ### "Seriously don’t." November 18, 2022 1.0 The idea is great. But the execution is poor at best. Pros It was easy to setup. My subscription included phishing campaigns and security training. Those were the only things that were actually useful Cons The reports were so vague that it was pointless. My clients that received “breach” information and not once could find a correlating website or credential that matches. The passwords that were “breached” were never a password that they used. Most my clients after 6 months opted out. Review Source Response from Kaseya January 25, 2023 Hi Guy, Thanks for the feedback. Having passwords show up in the report that don't match the passwords you use is a common occurence in Dark Web monitoring. Inherently, actors posting to forums on the Dark Web are not the most reliable. As such, often times they will post data dumps and populate the password fields with bogus information -- typically to make an easier sale. We would love to get any other product feedback you have. Please contact me at dfirdaus@idagent.com and we can set up a call. Aaron S. Business Manager Information Technology and Services Used the software for: 1-2 years ### "You Can Get In, You Just Can't Get Out" May 4, 2020 3.0 The product was fine, the company was terrible. Pros The software is easy to use, and is able to tell you when an account has been found out on the dark web. Cons The support has been awful. They are great when signing you up, but then if you ever decide to leave, good luck. Calls to our account manager, his boss, the sales department, the support department, and the accounting department go unanswered and unresponded. Emails to the same departments and people never get responded to as well. I've tried to cancel our account back in December, and for 5 straight months they have charged our credit card and not once responded to any of my requests during this time. I have to get American Express to do a chargeback each month which is a real pain. Review Source RK Robert K. None Computer & Network Security Used the software for: 2+ years ### "Dark Web ID Review" November 22, 2022 3.0 I am lukewarm on the product. I receive alerts, but the alerts tend to not provide benefit. Pros The potential to allow clients to become aware of their information on the Dark web Cons Most times the information provided is not useful Review Source Response from Kaseya January 25, 2023 Hey Robert, Thank you for your feedback. We are actively taking measures to implement new data sources and aim to complete this project this year. We would love to hear your feedback. Please contact me at dfirdaus@idagent.com and we can set up a call. dB dallas B. Systems Administrator Construction Used the software for: 1-2 years ### "A product that works" November 23, 2022 5.0 Overall I am very happy with the product. It works and its simple to use. Pros I like that this Dark Web ID is always running in the background. Set it and forget it makes an IT Systems Administrator happy. Cons I would like to see that once we deem a breach taken care of, it would not come back for me to have to deal with again. Review Source CH Carl H. President CEO Information Technology and Services Used the software for: 2+ years ### "Dark Web ID is a good value and easy to manage" November 18, 2022 5.0 Pros Easy to administer and provides valuable notifications to ensure that user account management stays compliant. Cons I feel that the products delivers a simple, easy to use interface. We use it to notify clients directly of any breaches of credentials. Review Source Response from Kaseya January 25, 2023 Hi Carl, Thank you for your feedback! MF Michael F. General Manager Information Technology and Services Used the software for: 6-12 months ### "Absolute Garbage" February 24, 2022 1.0 We deeply regret purchasing this more than any other software in the history of ever. Broken on multiple levels. Useless empty reports. Does not function as advertised. Awful support model. Pros On it's face, the only thing that ever seemed positive about this product was the initial sales pitch from Kaseya. Cons Non functional empty reports. Glitchy frequently offline web portal. Poor navigation and web-design. Limited features that seem deeper than they actually are. Reason for choosing Dark Web ID Compelling sales pitch from Kaseya after purchasing IT Glue. Review Source HE Hani E. CEO Information Technology and Services Used the software for: 6-12 months ### "Stay Away From This" November 18, 2022 1.0 We were very excited to use this software for prospecting. However, when we tried to do a live search in a prospecting meeting, the data was so old and so wrong, the prospects was not impressed at all. We felt their disappointment and lost the deal. Pros The report the software generates look good as far as formatting, colors, layout. Cons The data it pulls over are worthless considering the cost of the software. Also, you can get the same information for free from other sources. Our password managers gets us the same, if not better and more accurate information. Reason for choosing Dark Web ID We choose Web ID because the sales rep hipped the product and promised us the world. They get you signed up for three-year commitment, then you never hear back from the person who sold you the product. Very disappointing. Review Source Response from Kaseya January 25, 2023 Hi Hani, Thank you for your feedback. We are actively taking measures to implement new data sources and aim to complete this project this year. We would love to get your feedback. Please contact me at dfirdaus@idagent.com and we can set up a call. RC Ron C. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Dark Web ID is a little Dimmer these days" November 18, 2022 4.0 Pros The ability to monitor a domain and to scan new potential clients without putting them on the program Cons Passwords. When I first started using the product you could see the password. That feature helped me sell the product. Now, part of the password is omitted. Review Source RL Rick L. Technical Services Manager Computer Software Used the software for: Less than 6 months ### "Darkweb ID is critical for online safety and security" October 10, 2023 5.0 We have jsut started out as an MSP and we are using DarkWebId to help inform customers of information on the internet that they may not be aware of. Pros Really use the Live Search feature to get information for potential clients. also the ease in setting up new accounts is always a plus Cons There are no cons that we have come across so far. Review Source RD Roberto D. President/Consultant Information Technology and Services Used the software for: 6-12 months ### "Dark WebID Review" November 18, 2022 3.0 Good. The product give you a view other security problems you normally ignored. Pros The capability to monitor compromise is good. Cons The reports are not customizable, the data presented on the reports are cumulative. The data you mark as acknowledge still shown on the reports. Reason for choosing Dark Web ID Kaseya representative give us a demo. Review Source Response from Kaseya January 25, 2023 Hey Roberto, We appreciate the feedback. We have several improvements to reports on this year's roadmap. We would appreciate your input on making sure these improvements address your issues. You can reach me at dfirdaus@idagent.com and we can set up a call. BH Brian H. CEO Computer & Network Security Used the software for: 1-2 years ### "Best Solution Ever" September 11, 2019 5.0 Amazing!! Why didn't I do this sooner!! Pros Real-time reporting, Partial password reveal, ease to use. Love Bullphish as a training product. This whole solution is a marketing difference maker. Cons nothing at this point. Everything has been amazing so far Reason for choosing Dark Web ID The support team was the reason why I chose this solution!! The team is a God send!!! Review Source CA Clayton A. Cybersecurity Specialist Information Technology and Services Used the software for: 2+ years ### "For compliance management or risk management" October 10, 2023 3.0 Have used with clients whom requirement it from a compliance management perspective or for clients who want to improve their risk posture Pros Ease of setup of a client and ease of access to perform a scan without setting up a client Cons Many data leaks that are listed do not attribute to what leak or source Reason for choosing Dark Web ID Other products were considered, but Dark Web ID was selected due to API Review Source JN John N. IT tech Computer & Network Security Used the software for: Less than 6 months ### "integration with other softwares" October 10, 2023 4.0 Pros integration with other kaseya softwares (Graphus, Bullphis ID, itglue, spanning...etc) Cons the support dont understand the issue some times they should be example the integration issue we faced at the beginning Review Source JT Jeremy T. President Information Technology and Services Used the software for: 2+ years ### "Horrible Deceptive practice" November 22, 2022 2.0 horrible Pros nothing at all i have nothing good to say b/c of the bad service and horrible deceptive contract situation Cons Kaseya sneakily and deceptively locked everyone into a 3 year contract Review Source Response from Kaseya January 25, 2023 Hi Jeremy, Sorry to hear about your experience with us. You can reach me at dfirdaus@idagent.com and we can set up a call to discuss further. MG Matthew G. CTO Information Technology and Services Used the software for: 6-12 months ### "Don't go Phishing " October 30, 2020 1.0 Our experience has not been good. We spent months trying to help their support resolve issues with the product but eventually gave up. They do not want to give a refund, credit or even pause billing until the issues are fixed. I've asked to have our subscription cancelled many times, but once they get their hooks into your cc....look out. Pros I liked how easy it was to set up and get going. Cons 1\. No ability to try before you buy 2. The anti-phishing training module "Bullphish ID" is a mess. Emails get blocked by firewalls and browsers. The sending IPs get blacklisted. The emails that do make it through are missing information. This renders it useless 3. We were told that new training content/videos would be released monthly. The existing content is limited and we're not seeing any new content being added. Review Source iL izzy L. owner Information Technology and Services Used the software for: 1-2 years ### "Bringing Light to the Dark Web" November 28, 2022 5.0 Good, I was with it in its earlier stages and they have made solid improvements in the interface over that time. Pros The ease of use, I like the overview pages for each client. it helps to quickly maneuver between functions. Cons Actually, it was just being in the early stages of it, there were some bugs in the interface. Those have been addressed. Review Source LP Liz P. Sales & Marketing Coordinator Information Technology and Services Used the software for: 1-2 years ### "Dark Web ID is a great tool" September 9, 2019 5.0 Pros It is easy to setup monitoring. When passwords are detected on the Dark Web for our clients, I am notified via email & it creates a ticket in our CRM tool. It is very user friendly. I don't waste time trying to figure out where everything is online. It is very streamlined. Cons No cons I have found about this product. Review Source VR Verified Reviewer Directeur Computer & Network Security Used the software for: I used a free trial ### "Good but could be better" October 10, 2023 4.0 It's a good product Pros Live report and integrationProtect my business and client business from credential compromise risks. Cons Cost and only english report. Not user friendly Review Source Similar Products Featured ## Related categories [Cloud Security](https://www.capterra.com/cloud-security-software/)[Email Security](https://www.capterra.com/email-security-software/)[Vulnerability Management](https://www.capterra.com/vulnerability-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.