# ShiftWorx Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShiftWorx the right Dashboard solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188388/ShiftWorx/reviews --- ShiftWorx 4.4 (22) [View alternatives](https://www.capterra.com/p/188388/ShiftWorx/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ShiftWorx Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews Erin H FounderPackaging and Containers, 2 - 10 employeesUsed the software for: Less than 6 months. “C. API use allowed us to integrate it in ways we never could have imagined up front.“ August 7, 2021 mz miao z Engineering ManagerAutomotive, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The direct visual bars and KPIs are great for machining/ production.“ August 16, 2021 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin F. VP Operations Machinery Used the software for: 2+ years ### "Remote Factory Floor Visibility" August 11, 2021 5.0 Overall, the product was easy to install, customize and use to monitor and identify ways to improve productivity. Pros Especially during Covid when travel to our 4 factories was restricted, the Shiftworx software was very instrumental in allowing me to monitor the progress that our manufacturing equipment was making. The software also allows you to quickly see variances both over time and compared to similar equipment and take corrective actions if needed. The Shiftworx software and freepoint hardware allowed visibility to our oldest and newest machines including Oxy fuel flame cutters, Blanchard Grinders and CNC milling machines. We have made an overall machine efficiency improvement of 15% in the last 2 years using shiftworx to monitor the progress. Cons Integration into our manufacturing processes was fairly easy. and we have moved the hardware to new machines when making changes and the software was easy to make custom reports. Review Source Response from FreePoint Technologies August 26, 2021 Hi Kevin, Your honest review is really appreciated - Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx! As always, we are here to support and grow with you. Please don't hesitate to contact us to learn more about the latest software developments, and version updates. Best regards, The FreePoint Team info@getfreepoint.com RB Ryan B. Plant Manager Automotive Used the software for: 2+ years ### "Shiftworx Review" August 9, 2021 4.0 Overall I am satisfied with Shiftworx. We using the Lite version and hope that in the future we can expand to have more capability. Pros Ability to effectively display production information real time and quickly identify/correct issues as they arise. Also really like the "Time Shift" functionality that has been brought back from previous versions. Cons When using the same KPI in multiple layouts they are not linked and therefore takes time to update the information multiple times. That's all I can think of at this time. Review Source Response from FreePoint Technologies August 26, 2021 Hi Ryan, We really appreciate you making the time to provide us your feedback regarding your experience with ShiftWorx - Thank you for your honest review! As always, we are here to support you - Please don't hesitate to contact us to learn more about the latest software developments, and version upgrades including ShiftWorx Standard, and ShiftWorx Plus. Best regards, The FreePoint Team info@getfreepoint.com BK Bret K. Director Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Shiftworx - Machine Monitoring software for KPI Tracking. Good Idea - Hard to roll out." December 1, 2021 3.0 We wanted to reduce idle time due to SETUPS and WAITING (for information, materials etc) We started to collect the data for baseline and then set goals to conitnuously improve. The daily reports were so flawed due to the apathetic machinists we soon gave up. The software is fine. Pros Easy to setup and and install the hardware and software. Had few outages. The concept of tracking machine metrics is not new, made sense for the management and production staff to use a cloud based system rather than paper reports. Cons \*Note we stopped using this over 2 years ago, I assume progress has been made since.. The fundamental flaw in this concept is it requires production staff to immediately manually log in and select reason codes for inactivity. If they do not then the data is inaccurate. We were unable to coax staff to do this, so we did not ever get the value from it. I would only implement this type of software if: a) You only need to monitor run time vs idle/off time and do not care about "Reasons" b) or The 'Reasons" are derived automatically from the machines Status Indicator or Controller. Machine warm up, looks like RUNNING, so operators can game the system unless you invest in additional hardware, which is also not infallible. The reports were hard to customise. Hosted in another time zone, and this caused issues with reports etc. Reason for choosing ShiftWorx We have some machines which are not Okuma. Okuma Australia don't have expertise in the software. Low cost, easy to do a trial 12 month subscription. Review Source Response from FreePoint Technologies December 22, 2021 Hi Bret, Thank you for making the time to write a review. We really appreciate your feedback regarding your experience with ShiftWorx in Australia years back. ShiftWorx has now been greatly evolved to help address the issues you mentioned including updated manufacturing KPI dashboards and reports to entice employee engagement and organizational growth. As we progress towards version 3.0 of our MES SaaS and machine connectivity solution, many additions have been made to make ShiftWorx a continuous improvement tool manufacturers need, and want to work with everyday to achieve their goals. If you have the opportunity in the future to test the latest product version please contact us, and in the very least we'll be happy to provide you a consultation, demonstration, and pilot trial to help you and your team re-evaluate and validate its effectiveness for your lean manufacturing initiatives and the goals you aspire to today. Thank you, The FreePoint Team www.GetFreePoint.com Ben W. President Industrial Automation Used the software for: 2+ years ### "Makes a difference right away" August 6, 2021 4.0 Pros This simple to use software drives performance on the shopfloor right away. It allows for simple metrics that drive bottom line results. I saw immediate changes to how our machinists decided to process jobs as they got visual feedback of the importance of spindle uptime. At a glance I can see what has happened in the last 24 hours and understand our performance - and so can everyone else in the company. Cons Sometimes accountability can be threatening. Care needs to be taken when rolling out this software to keep the tone positive. This risk exists with all products in this space and Freepoint does a great job of presenting the data in a positive way. They help drive engagement to overcome this potential risk. Review Source Response from FreePoint Technologies August 26, 2021 Hi Ben, We really appreciate you making the time to provide us feedback regarding your experience with ShiftWorx - Thank you for your honest review! Please do not hesitate to reach out to us to learn more about the latest version updates; and as always our support team is available to answer any questions you may have. Best regards, The FreePoint Team info@getfreepoint.com Erin H. Founder Packaging and Containers Used the software for: Less than 6 months ### "My first 4 months using Shiftworx" August 7, 2021 5.0 A. It was really easy to deploy. Any roadblocks I hit the support team was great. B. It is daunting at first when looking at the all of the available data and reporting and KPI options. After using it a little bit and understanding the setup of different data source collection on a machine it was great. C. API use allowed us to integrate it in ways we never could have imagined up front. Pros That it allows operators to do their work and get their input into the improvement of the workflow process. It did not impede their work productivity. Cons It wasn't the softwares fault but making work definitions was slightly different to my processes but once I understood everything was great. Reason for choosing ShiftWorx ShiftWorx in the cloud and easy to administer, nothing else came close... Review Source Response from FreePoint Technologies August 26, 2021 Hi Erin, Thank you for your honest review - we really appreciate you making the time to provide us detailed feedback regarding your experience with ShiftWorx. As always we're here to support you with any questions you may have, and in the deployment of new projects. Best regards, The FreePoint Team info@getfreepoint.com mZ miao Z. Engineering Manager Automotive Used the software for: 1-2 years ### "Overall Good Price for the product" August 16, 2021 5.0 very much like it , and will implement in a broader scheme. Pros The direct visual bars and KPIs are great for machining/ production. Reporting feature very nice. Cons some customize capability with dashboard or reporting not that easy to use. Reason for choosing ShiftWorx mature product and low cost Review Source Response from FreePoint Technologies August 26, 2021 Hi Miao, Your honest review is really appreciated - Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx! As always, please don't hesitate to contact us with any questions; or to learn more about the latest product and software version developments which include updated manufacturing KPI dashboard and analytics reports. Best regards, The FreePoint Team info@getfreepoint.com JW John W. HSE Mining & Metals Used the software for: 2+ years ### "Great Lakes Copper " August 6, 2021 5.0 We have had great experience with shiftworx and their crew of people who support the system. Pros Added features we needed were implemented and it's a tool we use daily. Cons There were not really any. it was a plug and play for our machines. Reason for choosing ShiftWorx Good customer service and local which made the choice easier. Review Source Response from FreePoint Technologies August 26, 2021 Hi John, We really appreciate your honest review - Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx. Please don't hesitate to reach out to us to learn more about our latest version updates; and as always our support team is available to answer any questions you may have. Best regards, The FreePoint Team info@getfreepoint.com GM Gina M. Production Administrator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Real time data is key" August 11, 2021 4.0 We have focused on downtime issues. Finding out where the problems are and correcting them as needed. Pros The reporting and scheduled reporting makes it easy for our Group Leaders to provide updates to management and employees. Cons Some of the date features and type of data could be improved upon however it is always based on the users. Review Source Response from FreePoint Technologies August 26, 2021 Hi Gina, Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx - Your honest review is really appreciated! As always, we are here to support and grow with you. Please don't hesitate to contact us to learn more about the latest software developments, and version updates. Best regards, The FreePoint Team info@getfreepoint.com SO Stephen O. National Operations Manager Construction Used the software for: 2+ years ### "ITW Construction - Asia Pacific" December 6, 2021 3.0 Provides lots of promise, but reporting functions poor. Need to develop added reporting via Power BI and other tools. Pros Live data, cloud based and easily accessible. Cons Features and reporting not as good as other products. Post installation support very limited. Review Source Response from FreePoint Technologies January 6, 2022 Hi Stephen, Thank you for making the time to review ShiftWorx! We really appreciate your feedback, and wanted to share that as we evolve our product to the latest version, you may be interested to learn of the most recent developments, including new ways to visualize data in our manufacturing KPI dashboards; and new reporting functions including integration with other reporting tools, shopfloor software, and organizational software like ERP. Please don't hesitate to contact us for a consultation or demo anytime. Thank you, The FreePoint Team https://getfreepoint.com/ JI Joe I. Buyer & Production Scheduler Plastics Used the software for: 2+ years ### "Great Real Time Software!" August 11, 2021 5.0 Pros Easy visual of our plant's productivity. Cons Nothing at all! This is great software. Review Source Response from FreePoint Technologies August 26, 2021 Hi Joe, We really appreciate your honest review - Thank you for making the time to provide us feedback regarding your experience with ShiftWorx! As always, our support team is here to help you and your team with any questions you may have. Also, please don't hesitate to reach out to us to learn more about our latest version updates and new products. Best regards, The FreePoint Team info@getfreepoint.com RM Ricardo M. Director Paper & Forest Products Used the software for: 2+ years ### "Great advantage using Shiftworks for Paper machine processing roll to roll " December 13, 2021 4.0 Machine operator's performance and Order processing time have given us a new approach to order plannning and Inventory scheduling Pros It's user's friendlines. Its installation time, users' learing and implementation. Cons There is nothig relevant that we could describe as unlikable about this product. Review Source Response from FreePoint Technologies January 14, 2022 Hi Ricardo, Thank you for your review of ShiftWorx it's much appreciated! We're very pleased to hear of your success with our solution. As always, please don't hesitate to reach out to us with any questions or for support. Our website www.getfreepoint.com is also an excellent resource to learn of the latest software version updates and new features. Thank you, The FreePoint Team ST Szilveszter T. Machine Shop Supervisor Aviation & Aerospace Used the software for: 1-2 years ### "Shift work " August 6, 2021 5.0 Collecting all data from the operators like downtime or real time spindle run . Which could help us with scheduling jobs or meeting customer satisfaction . Pros The product is very easy to use , the best thing I liked about the product is that I can monitor all the spindle time on every machine from the cottage or from the office at work . Cons Some features I would like to add are scheduling jobs specifically to a machine / operator with real time data . Review Source Response from FreePoint Technologies August 26, 2021 Hi Szilveszter, Your honest review is much appreciated - Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx. Regarding your request to collect data from Operators like downtime or real-time spindle run - Please do contact us because our latest product version ShiftWorx Plus provides this capability, and is customizable. As always we're here to support you! Best regards, The FreePoint Team info@getfreepoint.com CG CHRISTOPHER G. President Machinery Used the software for: Less than 6 months ### "Learning the Software" August 6, 2021 4.0 Pros After the initial set up, everything has been running rather smoothly. It's great that I can access the real-time data via the web-based dashboard. Cons I wish that the software could integrate with our ERP system, which would allow me to consolidate the ShiftWorx data with our ERP data. Review Source Response from FreePoint Technologies August 26, 2021 Hi Christopher, Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx - we really appreciate your honest review. Regarding your ERP integration, please do contact us to learn more about the latest developments, and to confirm your specific requirements so we may help you. As always we're here to support you! Best regards, The FreePoint Team info@getfreepoint.com AH Andrew H. Quality Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Improving production downtime using concrete data" December 17, 2021 5.0 The overall experience is pleasurable. The technical support we receive is always second to none. The team at ShiftWorx is always willing to help - even to the point of designing or redesigning aspects of the software to make our company more productive. Pros The data collected on our KPI's helps us make well informed decisions. Cons If we've came across something we feel ShiftWorx has lacked, their team was there to listen and design a fix that has met our needs. Review Source Response from FreePoint Technologies January 14, 2022 Hi Andrew, We really appreciate you making the time to review ShiftWorx - your feedback is valued as we continue to evolve our solution! As always, the FreePoint Team is here to help you; please don't hesitate to reach out to us with any questions, for support or training. Our website www.GetFreePoint.com is also a great resource for you to learn of the latest software version updates and new features. Thank you, The FreePoint Team JA Jarrod A. Operations manager Construction Used the software for: 1-2 years ### "Great stuff" August 6, 2021 5.0 Great Pros Ease of use and accurate data output from machines Cons Nothing to complain about I love it all so much Review Source Response from FreePoint Technologies August 26, 2021 Hi Jarrod, We really appreciate you making the time to provide us feedback regarding your experience with ShiftWorx - Thank You! Please do not hesitate to reach out to us to learn more about the latest version updates; and as always our support team is available to answer any questions you may have. Best regards, The FreePoint Team info@getfreepoint.com MM Michael M. Advanced Manufacturing Program Manager Management Consulting Used the software for: Less than 6 months ### "Feature rich management system with exceptional ROI" August 13, 2021 5.0 Pros Easily deployable by anyone with reasonable ability to follow directions. Dashboard visuals require less setup than many other systems and are focused around real business needs. The price is extremely affordable and you're not forced to use proprietary hardware beyond that which is needed to communicate to the cloud backend. Cons Please continue to expand the industrial protocols you support. A lot of people that are looking at this system don't have modern machinery and therefore would benefit by support for modbus/tcp as well as proprietary protocols to machines/control systems. Review Source Response from FreePoint Technologies August 26, 2021 Hi Michael, Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx - We really appreciate your honest review! Regarding the latest industrial controls we support, this is evolving, and we encourage you to learn more about our FP Connect software add-on. As always, please don't hesitate to contact us with any questions, or to learn more about the latest product and software version developments. Best regards, The FreePoint Team info@getfreepoint.com RD Ray D. supervisor Machinery Used the software for: 2+ years ### "ShiftWorx a tool for the future" August 11, 2021 5.0 Pros ShiftWork is a useful and easy to use digital tool in the manufacturing sector Cons The initial set up was difficult to apprehend Review Source Response from FreePoint Technologies August 26, 2021 Hi Ray, Your honest review is really appreciated! Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx. We're here to support you as always - please don't hesitate to contact us if you have any questions, or to learn more about the latest software developments and version updates. Best regards, The FreePoint Team info@getfreepoint.com DS David S. Group Leader Machinery Used the software for: 6-12 months ### "Brake Press Review" August 11, 2021 3.0 Good software, not made for our application. Pros Great job reporting the data, once the formats for reporting are generated. Took a while to get it up and going, but the team was great working with us to get to that point. Cons Install on our presses didn't work. Took three tries. Again, customer service was very helpful with this process. Found a lot of quirks in the reporting Review Source Response from FreePoint Technologies August 26, 2021 Hi David, We really appreciate you making the time to provide us feedback regarding your experience with ShiftWorx - Thank you! Please do not hesitate to reach out to us to learn more about our latest version updates; and as always our support team is available to answer any questions you may have on future integrations. Best regards, The FreePoint Team info@getfreepoint.com KS Ken S. Operations Manager Warehousing Used the software for: 1-2 years ### "Shiftworx" August 8, 2021 5.0 Understanding the reasoning behind our downtime improves the efficiency of the machine. Pros Measuring the efficiency of a machine is critical to our business and then being able to understand the reasons behind downtime improves on our efficiency. Cons The technical expertise in Australia is limited. When we want a capable service technician it almost impossible without getting a third party involved. Review Source Response from FreePoint Technologies August 26, 2021 Hi Ken, Thank you for your honest review - we really appreciate you making the time to provide us your feedback regarding your experience with ShiftWorx. As always, we're here to support you - and please don't hesitate to contact us to learn more about the latest software developments, and version updates. Best regards, The FreePoint Team info@getfreepoint.com BW Bill W. Engineer Automotive Used the software for: 2+ years ### "Automotive Use" August 6, 2021 4.0 Pros Nice oversight of production results/issues. Cons Not sure of any, maybe continue on cost reduction? Review Source Response from FreePoint Technologies August 26, 2021 Hi Bill, Thank You! We really appreciate you making the time to provide us feedback regarding your experience with ShiftWorx. As always, please do not hesitate to reach out to us to learn more about the latest version updates - our support team is available to answer any questions you may have. Best regards, The FreePoint Team info@getfreepoint.com RM Randy M. FreePoint Sales Partner Computer Software Used the software for: 2+ years ### "Randy McDonald Review" August 16, 2021 4.0 Favorable. Good and quick tech support. Pros Quick easy installation and set up. Clean Graphics with easy customization of views. Cons Current lack of support for MTConnect ( coming?) Review Source Response from FreePoint Technologies August 26, 2021 Hi Randy, Thank you for your valued feedback, and for sharing details regarding your experience with ShiftWorx! Regarding MTConnect, please contact us at info@getfreepoint.com and we will be pleased to update you. Best regards, The FreePoint Team PR Peter R. Engineering Manager Food & Beverages Used the software for: 1-2 years ### "HABCO - Engineering Manager Review" December 14, 2021 5.0 The support has been great that's the biggest comment I have. I wish I had more dedicated time to work with it. Pros The idea of this package is great. I like that the program is very easy to use and the amount of options is really great, as an engineer I like the way I can tinker with it. Cons I have not used it enough to comment on cons. I do have one item I can't get working but I have not reached out to Shiftworx to see if they have any input to rectify. Reason for choosing ShiftWorx Looks like a great interface to work with. Review Source Response from FreePoint Technologies January 14, 2022 Hi Peter, Thank you for making the time to review ShiftWorx - your feedback is valued and much appreciated! As always, please don't hesitate to reach out to us with any questions, for support or training. Our website www.GetFreePoint.com is also a great resource for you to learn of the latest software version updates and new features. Thank you, The FreePoint Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.