# Voyage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Voyage the right SMS Marketing solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188416/Voyage-Mobile/reviews --- Voyage 4.4 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Voyage Ease of use 4.3 Customer Service 4.5 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luciano Z. ChatBot and Automation developer Information Technology and Services Used the software for: 1-2 years ### "Conversational Commerce using SMS" June 24, 2022 4.0 Pros You can build delightful subscriber experiences sending personalized messages across the customer lifecycle. Campaign and automations are easy to configure and use. Cons It is not easy to find the costs related to the various plans, it would be great to see this platform open up to other instant messaging channels Review Source HM Haily M. Founder and CEO Apparel & Fashion Used the software for: Less than 6 months ### "High Conversions " May 5, 2020 5.0 Pros Voyage is a great platform for SMS marketing. I have seen higher conversions than I've ever seen. List growth is super quick and easy, especially with the use of keywords. Cons The platform is not for small businesses who just want to send small text campaigns. It's designed for enterprise companies and requires time to get to know all the functionalities. Alternatives considered [Attentive](https://www.capterra.com/p/179576/Attentive/) Reason for choosing Voyage The team at Voyage is amazing. I get a white glove service to help me set-up the account and launch my first campaign. If I ever run into problem, they are available right away. Review Source JS Jeff S. Marketing VP Furniture Used the software for: 1-2 years ### "Very Incompetent Team - STAY AWAY" November 5, 2022 1.0 Very poor experience. Worst mar tech platform I’ve used in the Shopify ecosystem. Pros Absolutely nothing. It’s bug ridden. And backend CMS is poor. Cons Everything about this software is poor. I’d stay far away from it. And their team is incompetent at answering why their technology constantly breaks. Alternatives considered [Attentive](https://www.capterra.com/p/179576/Attentive/) Reason for choosing Voyage Lower price but boy did we learn what a mistake using Voyage SMS was. I wish we stayed far away from them. Review Source GM Geoffrey M. CEO Wine and Spirits Used the software for: 6-12 months ### "Great product" May 7, 2020 5.0 It has been great so far. Pros Voyage offers more deep e-commerce features than any other product on the market. The ability to segment, and create customized lead collections is like no other. Cons Still some work to do on data and tracking but they move fast and new features are released often with great customer service and they really listen to their customers. Alternatives considered [Attentive](https://www.capterra.com/p/179576/Attentive/) Reason for choosing Voyage Focus on e-commerce companies instead of fast causal Review Source Ahmad Idzuan S. Recruiter Medical Devices Used the software for: 6-12 months ### "Good software for SMS marketing" December 1, 2021 4.0 Pros Voyage has a good turnover for a SMS marketing that we are launching and it can send many SMS at time easily. Cons The learning curves is quite high with this software as many of the feature is very different than the feature that i have use on other software. After i am familiar with all the feature, everything is quite smooth. Review Source PM Patrick M. Owner Computer Software Used the software for: Less than 6 months ### "An intuitive SMS platform with market segmentation" May 5, 2020 5.0 Pros Voyage Mobile's functionality for segmenting audiences and scheduling SMS-based marketing campaigns is unparalleled. With near-instantaneous engagement feedback and remarkable conversion rates, this platform is a no-brainer for marketing decision makers in ecommerce. Cons Improvements to the speed of the user interface could be made but updates seem to be progressing rapidly and I'm sure they'll have these issues resolved in the near term. Review Source EJ Ellie J. Marketing + Operations Manager Apparel & Fashion Used the software for: 1-2 years ### "Awesome service, awesome people" May 6, 2020 5.0 Pros I love the ease of Voyage mobile — the first day I was playing around in the dashboard I already understood how to set up my campaigns. Since then, the functionality of the program has only become better and more sophisticated, as a result of a re-design. It truly feels that their team takes all feedback to heart and constantly find ways to grow and improve their service. Cons I had trouble with the reporting side of the dashboard in the beginning, but this was re-designed and improved after only a few months. They are a fairly new brand, so we knew we'd be learning and growing alongside them in the beginning :) Review Source GS Garrett S. Sr. Paid Marketing Specialist Consumer Goods Used the software for: 6-12 months ### "Voyage" April 27, 2020 5.0 Voyage has given us a huge opportunity to leverage SMS marketing as a key channel in our mix, driving great ROAS and CTRs. Pros Voyage offers both one-time and drip SMS campaigns, plus a wide variety of opt-in methods. List segmentation has also been incredibly valuable. Cons Sometimes the UI can be a little counter-intuitive, but the team is always making improvements for ease-of-use and better functionality. Review Source ML Mark L. CEO Wine and Spirits Used the software for: 6-12 months ### "Holy Conversion!" May 6, 2020 5.0 Pros We have seen a precipitous decline in the efficacy of our outbound email drip campaigns. This platform has been highly effective at getting high conversion for our eComm products and engaging with our best customers. Cons Some feature sets forthcoming, but customer team is more than willing to find short term work arounds. Review Source TP Troy P. Marketing Consumer Goods Used the software for: 6-12 months ### "Growing Platform That Cares About Their Customers" January 3, 2020 5.0 Pros Very attentive support team that really helps with strategy, modal design and more. And the product functionality just plain works. We've seen SMS take the lead over email since starting to use Voyage. Cons Some features/tools are really best left to the Voyage team to configure. Review Source AW Alex W. artist Music Used the software for: 6-12 months ### "Great for startups" May 5, 2020 5.0 Pros We've been using this to communicate with our fans and contacts. Really nice interface. Cons could be a bit less expensive. also would be nice if they add RCS soon Review Source DR Darren R. Lead Designer Consumer Goods Used the software for: 6-12 months ### "A growing company that cares for its customers" January 31, 2020 4.0 Pros The team at voyage has been very hands on with the setup and implementation of text campaigns. At every step of the way they have provided spot on advice and worked to help us achieve our goals! They have also worked with us on new features as they have built out the offering. Cons We joined early on and the product was a little feature light. But as I said, they have worked hard and fast to build a very robust platform that now we can't live without. 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