--- title: "Gainsight PX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gainsight PX Software - reviews, pricing plans, popular comparisons to other Product Management products and more." source_url: "https://www.capterra.com/p/188424/Gainsight-PX/" page_type: "product" language: "en" --- # Gainsight PX Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gainsight PX ## What is Gainsight PX? Gainsight PXs Product Experience Platform empowers product managers with the tools necessary to deeply understand user behavior, drive product adoption, and collect user feedback. ## What is Gainsight PX used for? [Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gainsight PX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.gainsight.com/&name=Gainsight PX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gainsight PX 4.0 (7) VS. [4.7 (266)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $500 Per User Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (7) Ease Of Use 4.6 (238) Value For Money 4.7 (3) Value For Money 4.6 (166) Customer Service 4.5 (2) Customer Service 4.7 (187) ## Gainsight PX alternatives [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) [4.5 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151951/Pendo-Platform/) [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (545)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) Highest Rated [Userflow](https://www.capterra.com/p/219928/Userflow/) [4.8 (14)](https://www.capterra.com/p/219928/Userflow/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219928/Userflow/) [Amplitude](https://www.capterra.com/p/158741/Amplitude/) [4.6 (68)](https://www.capterra.com/p/158741/Amplitude/reviews/) Starting price $995.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158741/Amplitude/) ## FAQs about Gainsight PX Overview ### What company size and specific industries is Gainsight PX built for? Gainsight PX is designed for product owners at mid-market and enterprise software companies that need to understand user behavior, improve product adoption, and collect customer feedback. The target audience centers on teams managing digital products rather than a specific industry sector. Features and Usability ### What are the key features of Gainsight PX? Gainsight PX offers behavior tracking, in-app events tracking, and user journey analysis for product usage monitoring. It also includes audience targeting, contextual guidance, in-app training, and website personalization, plus A/B testing, cohort analysis, funnel analysis, real-time analytics, surveys, feedback management, and access controls/permissions. Integrations ### Which third-party tools and platforms does Gainsight PX integrate with? Gainsight PX connects natively to over 20 integrations across CRM, analytics, email, and customer success tools, including Salesforce Marketing Cloud Account Engagement, HubSpot CRM, Microsoft Outlook, Gmail, Google Analytics 360, Mixpanel, Gainsight CS, and NetSuite. It also integrates with Boomi, Azuqua, Pipedrive, and SAP Customer Experience. Getting Started and Support ### What training and onboarding options does Gainsight PX offer? Gainsight PX provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars offer scheduled training sessions, and documentation gives written reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does Gainsight PX offer? Gainsight PX provides Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support experience is available here, so support quality, response time, and helpfulness cannot be assessed from user reports. ## Features AI summary Based on 1,249 Product Management reviews Capterra data shows that buyers of Product Management software rank the following features as their top priorities: - **Project Management** (**76%** of reviewers rated this feature as critical) - **Activity Tracking** (**80%**) - **Third-Party Integrations** (**69%**) Gainsight PX includes **Activity Tracking**, but it does not offer **Project Management** or **Third-Party Integrations**. Its **Activity Tracking** capabilities help teams monitor user behavior, follow product usage patterns, and spot trends across the customer journey, helping businesses make more informed product decisions and improve how they respond to user needs. Activity Tracking 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Engagement Tracking 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Reporting/Analytics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Usage Tracking/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and interpret metrics on the usage of company resources User Onboarding 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Guide new users to understand and become proficient in using a product or service A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Gainsight PX 59 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Targeting: Display advertising and marketing messages to users based on their browsing history and preferences - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Cohort Analysis: Analytics that breaks the data in a data set into related groups/categories. - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Mobile: Compatible with mobile devices - For Websites: Software is used for working on online pages - Funnel Analysis: Method of analysis that visualizes the series of events that lead towards a defined goal. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - In-App Events Tracking: Track user activities and events within an application. - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Attribution: A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Prioritization: Arrange tasks based on the level of priority or urgency - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Push Notifications: Trigger clickable pop-up messages - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Real-Time Analytics: Analyze and gain insights into data in real-time - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Retention Tracking: Measures the retention rate and satisfaction of customers. - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Interaction Tracking: Monitor user activity through engagement methods - User Journeys: Track user's interaction with the prototype - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Onboarding: Guide new users to understand and become proficient in using a product or service - Visitor Tracking: Track visitors and purpose of visits - Website Personalization: Customize website features --- Get Advice We can help you find the software with the features you need. Features 4.1 (7) 4.1 Based on 7 reviews ## Pricing Value for money 4.7 (3) Free Trial Free Version Basic $500.00 Per User, Value for money 4.7 (3) 4.7 Based on 3 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 7 reviews Filter by rating 5(1) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CG Crystal G. Client Success Leader Education Management ### "Gainsight Usage Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 28, 2023 Pros Love that I can find users of any campus and how many times they are coming into our different sites. Also like that I can make reports sent out to me on a cadence. Cons not the easiest to use when trying to learn how to use functions. multiple steps to just get to one thing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Chrsitine S. Senior Client Success Lead Education Management ### "User Statistics" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 24, 2023 Pros I enjoy sending user statistics from the audience explorer. Cons Can be difficult to update the dashboards. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Nick C. Client Success Lead Higher Education ### "Gainsight PX Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 August 23, 2023 Pros I like the ability to track usage data of the products. To see who has been in the solution and how often. Cons When filtering to check usage data say, for a 30 day window, to have the number of times a user has logged in during that 30 day window. As opposed to seeing just the last time they were in the system and the total lifetime number of logins. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Maggie R. Client Services Advisor Computer Software ### "Great tool to track adoption!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 8, 2023 The more I find in Gainsight PX, the more satisfaction I get! I'm able to truly help our clients. The only thing is - I don't like having to find it. Pros I love being able to view adoption by a client at the institution level. We work with higher education institutions, and we're able to see overall who is logging into the platform and who is using it through Gainsight PX. It helps us to find clients who aren't using the product so we can be proactive to help them! Cons Gainsight is not super user friendly, and I wish it was easier to export data. Seeing users and such is great, but sometimes I just want a monthly email of the total users for a platform. That may be a thing that's available, but I haven't been able to figure it out on my own. I'm also just the end user, not the owner of the software. Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ana C. Art Director Marketing and Advertising ### "On the path to customer success" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 30, 2022 Being provided with more knowledge about our customer's behaviour is a fundamental strategic tool to understand our successes but also our failures. Gainsight PX helped us identify and map low engagement by customers, which translates into determining where customers needed assistance and what features must be improved. Pros We love every in app interaction, particularly banners, sliders, and tours. We also really like the engagement and survey analytics available. Overall, this is a fantastic solution that will help you serve your client base more effectively. Cons PX might be challenging to learn and master. It took us a while to master the product mapper and some of the other analytical tools. And we are still learning with the tutorials to gain insight on other/new ways the product can be used. Alternatives considered [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [Fullstory](https://www.capterra.com/p/153721/FullStory/) Reasons for choosing Gainsight PX PX enabled us to develop in-app interactions and target users who might not frequently utilize our product to its full potential. We can broaden consumer use cases and get their input simply with connections to our Knowledge Center and in-app NPS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Trevor T. Brand Protection Analyst Internet ### "Gainsight - a wonderful tool for your sales toolbelt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 25, 2021 Overall, this is a wonderful product and is super valuable for efficiency and effectiveness for serving your customer base. Pros Rich and customizable account health scores that can be embedded in other sites like Salesforce. It’s a great product to organize your accounts and track progress and how to best service your customers. Cons I would prefer to have the site have separate Urls for each tab instead of it populating as you scroll down the page - it makes for latency issues at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Manager Security and Investigations ### "Easy product feedback from customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 4, 2020 A great tool to extract info from customers that will lead to data driven decisions Pros Great tool to gather customer feedback for product development, easy to use and great value for product development Cons It does have some limitations when it comes to implementation and compatibility Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/188424/Gainsight-PX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Pendo vs Gainsight PX](https://www.capterra.com/compare/151951-188424/Pendo-Platform-vs-Gainsight-PX)