--- title: "Gainsight PX Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gainsight PX the right Product Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/188424/Gainsight-PX/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Gainsight PX 4 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Gainsight PX Ease of use 3.7 Customer Service 4.5 ## Showing most helpful reviews Showing 1-7 of 7 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ana C. Art Director Used the software for: 1-3 years ### "On the path to customer success" October 11, 2022 4.0 Being provided with more knowledge about our customer's behaviour is a fundamental strategic tool to understand our successes but also our failures. Gainsight PX helped us identify and map low engagement by customers, which translates into determining where customers needed assistance and what features must be improved. Pros We love every in app interaction, particularly banners, sliders, and tours. We also really like the engagement and survey analytics available. Overall, this is a fantastic solution that will help you serve your client base more effectively. Cons PX might be challenging to learn and master. It took us a while to master the product mapper and some of the other analytical tools. And we are still learning with the tutorials to gain insight on other/new ways the product can be used. Alternatives considered [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[Fullstory](https://www.capterra.com/p/153721/FullStory/) Reasons for choosing Gainsight PX PX enabled us to develop in-app interactions and target users who might not frequently utilize our product to its full potential. We can broaden consumer use cases and get their input simply with connections to our Knowledge Center and in-app NPS. Review Source Maggie R. Client Services Advisor Used the software for: 1-3 years ### "Great tool to track adoption!" August 10, 2023 4.0 The more I find in Gainsight PX, the more satisfaction I get! I'm able to truly help our clients. The only thing is - I don't like having to find it. Pros I love being able to view adoption by a client at the institution level. We work with higher education institutions, and we're able to see overall who is logging into the platform and who is using it through Gainsight PX. It helps us to find clients who aren't using the product so we can be proactive to help them! Cons Gainsight is not super user friendly, and I wish it was easier to export data. Seeing users and such is great, but sometimes I just want a monthly email of the total users for a platform. That may be a thing that's available, but I haven't been able to figure it out on my own. I'm also just the end user, not the owner of the software. Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Review Source Client Success Lead Used the software for: 1-3 years ### "Gainsight PX Review" August 25, 2023 3.0 Pros I like the ability to track usage data of the products. To see who has been in the solution and how often. Cons When filtering to check usage data say, for a 30 day window, to have the number of times a user has logged in during that 30 day window. As opposed to seeing just the last time they were in the system and the total lifetime number of logins. Review Source Trevor T. Brand Protection Analyst Used the software for: Less than 1 year ### "Gainsight - a wonderful tool for your sales toolbelt" June 28, 2021 5.0 Overall, this is a wonderful product and is super valuable for efficiency and effectiveness for serving your customer base. Pros Rich and customizable account health scores that can be embedded in other sites like Salesforce. It’s a great product to organize your accounts and track progress and how to best service your customers. Cons I would prefer to have the site have separate Urls for each tab instead of it populating as you scroll down the page - it makes for latency issues at times. Review Source Client Success Leader Used the software for: 1-3 years ### "Gainsight Usage Review" August 29, 2023 4.0 Pros Love that I can find users of any campus and how many times they are coming into our different sites. Also like that I can make reports sent out to me on a cadence. Cons not the easiest to use when trying to learn how to use functions. multiple steps to just get to one thing. Review Source Senior Client Success Lead Used the software for: 3-5 years ### "User Statistics" August 28, 2023 4.0 Pros I enjoy sending user statistics from the audience explorer. Cons Can be difficult to update the dashboards. Review Source Marketing Manager Used the software for: I used a free trial ### "Easy product feedback from customers" July 6, 2020 4.0 A great tool to extract info from customers that will lead to data driven decisions Pros Great tool to gather customer feedback for product development, easy to use and great value for product development Cons It does have some limitations when it comes to implementation and compatibility Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.