--- title: "Spearline Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spearline Software - reviews, pricing plans, popular comparisons to other Ad Server products and more." source_url: "https://www.capterra.com/p/188440/SpearLine/" page_type: "product" language: "en" --- # Spearline Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Spearline ## What is Spearline? The Spearline platform enables organizations to improve their communication channels & ensure a better CX. With testRTC, Spearline offers WebRTC testing, monitoring & support, enabling organizations to test, launch and maintain their voice, video & screen share comms conducted over WebRTC. Spearline Voice Assure allows organizations to understand their customers' experience across the globe, with always-on, automated call testing from your country of choice to test for connection & call quality. ## What is Spearline used for? [Telephony](https://www.capterra.com/telephony-software/)[Performance Testing](https://www.capterra.com/performance-testing-software/)[Automated Testing](https://www.capterra.com/automated-testing-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spearline?[Manage this product listing](https://www.g2.com/products/adtelligent-header-bidding-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spearline 4.5 (13) VS. [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.6 (267) Value For Money 4.6 (8) Value For Money 4.6 (231) Customer Service 4.8 (12) Customer Service 4.7 (217) ## Spearline alternatives [4.3 (717)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) [4.8 (124)](https://www.capterra.com/p/161591/ContentSquare/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161591/ContentSquare/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about Spearline Overview ### Which roles and teams benefit most from Spearline? Spearline is most used by telecom engineers, network and voice infrastructure teams, and technical support leaders who need to test call quality, validate routing, and resolve service issues quickly. Product managers, carrier relations, and business development teams also use it to monitor connectivity performance, protect customer experience, and support telecom service delivery. Answer based on 13 reviews Overview ### What company size and industries is Spearline built for? Spearline is built primarily for enterprises in telecommunications, with 77% of reviewers from enterprise companies and 46% from telecommunications. It also serves smaller segments in information technology and services at 15%, hospitality at 8%, and supports small businesses at 15% and midsize businesses at 8%. Answer based on 13 reviews Features and Usability ### What are the key features of Spearline? Spearline offers data transformation and quality assurance, plus call monitoring, call routing, and call reporting for voice testing workflows. It also includes real-time monitoring, real-time analytics, alerts and notifications, customizable reports, dashboard creation, API access, and third-party integrations for tracking performance and managing testing data. Getting Started and Support ### What training and onboarding options does Spearline offer? Spearline provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars can be used for guided instruction, while documentation and videos give teams reference materials and self-paced learning resources for getting started with the product. Getting Started and Support ### What customer support options does Spearline offer? Spearline provides email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live rep assistance. User experience with support is not described here because no reviewer feedback is available, so only the listed channels can be confirmed. ## Features AI summary Based on 2,215 Ad Server reviews Capterra reviewers point to these as the telephony features buyers care about most: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Spearline supports all three of the top-priority features: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses maintain reliable voice connectivity, direct calls to the right destination, and oversee call quality and performance, allowing teams to manage communications more efficiently and respond to issues faster. VoIP Connection 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Onboarding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Performance Metrics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Self Service Portal 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Spearline 47 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Benchmarking: Compare key metrics for the business against prominent players in the industry - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Caller ID: Identify the number and contact information of a caller before answering the phone - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Transformation: Translate EDI formats into data suitable for use with company applications. - For Websites: Software is used for working on online pages - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Testing: Allows developers to check if their applications/web browsers are running as expected. - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Usability Testing: Process of evaluating a product or website by testing it with representative users. - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 4.6 (8) ### Starting price Free trial available Value for money 4.6 (8) 4.6 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.5 Based on 13 reviews Filter by rating 5(8) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent DF Dave F. Technical Consulting Engineer Telecommunications ### "Spearline testing tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2022 It is a very helpful tool for us. Performing pro-active test calls helps us to catch potential issues for our customers. Pros Great product. easy to use and very flexible. Cons Great product. There are no cons that come to mind ! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Luke G. Business Development Telecommunications ### "Great company with a helpful service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2022 Good company that we enjoy working with. We've been using their solution for a few years now. They're constantly adding new carriers to test with and new products. Pros Really easy to use compared to what we were doing before. Spearline saves us a lot of times and gives access to good call quality stats. Cons No major cons. They're really helpful and supportive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2022 Hi Luke. Thank you for taking the time to leave a review about Spearline. We really appreciate your feedback. Kind regards Caroline WJ Wei Jie H. Voice Infra Architect Medical Devices ### "Good tool to simulate call traffic from start until the end" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 15, 2022 I like to use the tool for call center IVR simulation Pros Easy to use and convenient to collect information Cons User Interface not attractive , UI design should be improved. Reasons for choosing Spearline Peer review Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 25, 2022 Hi Wei Jie, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the interface and UI, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know and I will be happy to advise. Kind regards, Caroline ZF Zane F. Engineer Internet ### "Use Spearline for making test calls" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 14, 2022 Pros \- Placing test calls made easy - Call logs - Redial made easy - Recording Cons Nothing really, only thing I can speak about is that sometimes the portal is a bit slow Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 28, 2022 Hi Zane, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the portal being a bit slow, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. Kind regards, Caroline KT Kevin T. Tech support Manager Telecommunications ### "Easy to use " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2022 My overall experience using Spearline for 8 years has been positive, all of the improvements done in that time have really helped us in our day to day business. Pros What I like most about the software, it is customizable for automated testing, easy to use, mainly trouble free. Cons What I like least, is there is no option to use GSM for automated testing. Reasons for choosing Spearline n/a Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 14, 2022 Hi Kevin, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the option to use GSM for automated testing, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline SS Sidney S. Lead Carrier Relations Manager Telecommunications ### "Spearline is an easy to use application for real time testing of phone numbers " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 8, 2022 Overall I am satisficed with my experience in using Spearline. Again the application is easy to use and customer support is very good. Pros Voice assure realtime test is easy to use with real time result. User can go back in time to search for previous test results. Exporting call record is an easy task and a nice feature to have. Dashboard provides a lot of useful information/statistics. Cons Rather than testing 1 number at a time in voice assure realtime, I wish there is a way to test a short list of numbers for the same country and same service type. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 14, 2022 Hi Sidney, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment "I wish there is a way to test a short list of numbers for the same country and same service type", this functionality should be available to you on the platform. Could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline BR Brian R. Network Eng Information Technology and Services ### "Nice tool for global telephony" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 8, 2022 We have toll and toll free telephone numbers all over the world. Before using spearline we were unable to validate that international toll free numbers were functioning properly. Pros With spearline we are able to test and verify international toll free number (and some toll number) which otherwise wouldn't be available to validate. Cons There are still a few countries which are not available. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 9, 2022 Hi Brian Thank your for submitting a review and for the positive feedback you have provided, It is great to see that the product is adding real value for you. In relation to your comment "There are still some countries which are not available" if you could reach out to your account manager jj.barry@spearline.com and advise in which countries you would like to see coverage we can review. We are constantly adding to our coverage based on customer feedback so your input would be appreciated. Cheers EA Emmanuel A. Critical Issues Manager Telecommunications ### "Spearline is a Necessity for Serious Global Telecom Testers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 8, 2022 Pretty good as long as the country being tested is covered Pros Ease of use - intuitive UI and Automated analytics Cons It still needs to increase coverage. Hopefully it gets to scale to all other countries that we need to test Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 9, 2022 Hi Emmanuel . Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. In relation to your comment regarding global coverage, if you could get in contact with your Spearline Customer Engagement Manager and advise which countries you would like to see added, we can certainly review. We are always adding new countries and markets to our global coverage map based on customer feedback, so your input is most appreciated. Alternatively, please email our Support team at support@spearline.com Kind regards, Caroline HS Herbert S. Director Telecommunications Services Telecommunications ### "Remote Testing made EASIER" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2022 Pros Ease of setup. Ease of use. Self service. Cons Pricey, but price is negotiable. Annual contract. Reasons for choosing Spearline Self service capabilities. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 9, 2022 Hi Herbert. Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. Should you have any queries about the Spearline platform or any of our products and services, please do not hesitate to get in contact with your Spearline Customer Engagement Manager or alternatively, please email support@spearline.com Kind regards, Caroline BK Brian K. Engineer Retail ### "Great for Automated Testing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2022 Pros We use Spearline to place automated calls to our customer service IVR constantly throughout the day. This has allowed us to catch problems early before they come more widespread, and track issues and error rates over time with the monthly, test results summary email. Being able to test on demand via the admin portal has also proven to be extremely valuable for new phone number turn-ups and one-off troubleshooting in various countries. Highly recommend. Cons It would be great if the on-demand testing portal did not require a microphone on the local computer, since many admin desktops do not have one. Most times we are only concerned with whether or not the call establishes or if audio is received, but it's not possible to place a test call without the portal having access to a local computer microphone. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 14, 2022 Hi Brian, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the microphone requirement on the local computer, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline [View all Reviews](https://www.capterra.com/p/188440/SpearLine/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.