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Nitro for Incoming Tour Operators

Nitro for Incoming Tour Operators

4.8 (12)
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What is Nitro for Incoming Tour Operators?

We make easy-to-use solutions in the complex world of Incoming Tourism. Nitro is the most streamlined Incoming tour operator system for doing tailor-made groups, FIT and MICE. Nitro automates your back-office processes: from quick quotations and beautiful offers, through bookings, operations, documents, financial reports, and a full and easy overview of your workflow. It does not require extensive training and allows you to focus on the tour and the customer instead of IT.

Do you work for Nitro Travel Solutions?Manage this profile page
User Dashboard
Online offer template
Project overview
Reports

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How much is Nitro for Incoming Tour Operators?

Starting From:
125 Per Month
Pricing Model: Per User
  • Yes, has free trial
  • No free version

Nitro for Incoming Tour Operators Features

What solutions does Nitro for Incoming Tour Operators provide?

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Nitro for Incoming Tour Operators Reviews

Showing 5 of 12 reviews
Overall
4.8
Ease of Use
5.0
Customer Service
4.9

Pros

  • Excellent experience overall. Good customer service along with a system that has helped streamline how we operate the main part of our business.

  • Easy to work with, saves a lot of time calculating prices for clients. Great to be able to book visits directly from the system.

  • Overall it is a great program to handle huge amount of both sales and bookings.

  • With Nitro, our offers look very professional and working with the projects is very easy and helpful.

Cons

  • One central communication platform for all reservations. A lot less need for personal Excel files, and less risk of error that cost the company money.

  • Nitro can be a bit sluggish when it comes to formatting email offers and creating itineraries and also when doing invoices.

  • Difficult to implement some financial / bookkeeping functions.

  • We used the downtime of covid to transition our business from office-based, paper-based and manual records of bookings to Nitro. We had no experience with cloud-based operating systems.

Most Helpful Reviews for Nitro for Incoming Tour Operators

Verified Reviewer
MD
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 20, 2023

"Nitro for Incoming Tour Operators"

Overall: One central communication platform for all reservations. A lot less need for personal Excel files, and less risk of error that cost the company money.

Pros: During my time using Nitro for Incoming Tour Operators, I found it to be an indispensable tool that significantly streamlined our operations and enhanced our efficiency. The feature that stood out the most to me was its user-friendly interface. The automation of routine tasks was a game-changer, allowing us to focus more on providing personalized experiences for our clients rather than getting bogged down with administrative work.

Cons: Currently, there are a lot of developments from suppliers. It will be important to be able to keep up with integrations to create easy and competitive quotes.

Reasons for Choosing Nitro for Incoming Tour Operators: the ability to discuss future development and assist in high-priority developments required as a tour operator
Andrej K.
director
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 29, 2023

"Life changer - work twice less, produce and earn twice more"

Overall: It's as simple as that - before NITRO, our quotes were made in excel. Contract rates and price conditions were extracted manually from our analog data base. Offers were written in word. To complete a standard 7 day all inclusive package tour, it took a good producer between 2-3 hours. In case the offer was accepted, it took additional 4-5 hours to make all bookings, save the and update the quotation. Give and take 8 hours for one ad-hoc group. Now, using NITRO, this process takes max. 2-3 hours.

Pros: Easy to use. Even for producers age 50+

Cons: Difficult to implement some financial / bookkeeping functions

Reasons for Choosing Nitro for Incoming Tour Operators: Because it does exactly what we wanted!
Switched From: Lime CRM
Reasons for Switching to Nitro for Incoming Tour Operators: Too many shortcomings. Developers simply didn't understand our industry well enough.

Vendor Response

By Nitro Travel Solutions on September 1, 2023
Thank you, Andrej for the nice review and for putting the real ROI to it. We keep improving financial functionalities all the time, but we are always in doubt as to how much effort to put into them. We want to be No. 1 in fast and easy quotations and operations.
Eva K.
Operations & Reservations Manager
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 4, 2023

"Nitro for DMC services"

Overall: Our overall experience with Nitro has been a very positive one. The system has made our work more efficient and our operations more smooth.

Pros: Nitro has been an extremely helpful tool to create, change and organise group and FIT packages for our clients replacing our manual and outdated quotation tools of Excel, word and pdfs. Through preloaded services and prices, creating quotes has become a much quicker and easier task and we have had much less errors in our pricing. We can be precise and concise with our offering to our clients. All offers are being locked for editing once sent, making it easy to follow the process of potential changes througout sometimes a succesion quotations while the package is built to the client's wishes.Nitro is user-friendly in regards to customising your database and prices, as well as in booking, confirming, amending or cancelling services.Being able to access Nitro from anywhere due to it being a web based system is a huge bonus when the office is closed and access to paperwork and emails is limited.We have found Nitro especially useful for tour series with multiple arrival dates where pre-booking services is essential. Also creating vouchers is easy with the bonus of being able to add extra information to it when needed.Nitro has been very helpful in developing the system to suit the clients' needs.

Cons: Nitro can be a bit sluggish when it comes to formatting email offers and creating itineraries and also when doing invoices. You can only download anything in pdf format meaning that when you have made changes, you will need to remember to download a new document onto your server.We have not found Nitro too useful for our FIT bookings so far as it is lacking features such as extracting transfer manifests and flight and ferry info and adding additional info for our clients. I am sure with more time to work on some test bookings within Nitro, a lot of these things could be overcome by us.The client invoice feature does need some getting used to and probably requires some further development in regards to late cancellations, and credit notes. We have however used it more and more during the season and it is extremely helpful despite some of its limitations. We have not yet used the supplier invoice side yet to register invoices and mark them as paid through Nitro.It would be helpful to be able to link services when booking the same supplier in a project, e.g. coach services required throughout a week. Currently, you either have to make multiple bookings or send a manual booking request and include the whole itinerary.

Alternatives Considered: Tourplan
Reasons for Choosing Nitro for Incoming Tour Operators: We chose Nitro as it offered a much more user friendly approach, allowed more customisation and less initial admin than the alternative programmes.

Vendor Response

By Nitro Travel Solutions on September 5, 2023
Dear Eva, We appreciate your review and are pleased to hear you had a positive experience with us. Your feedback is invaluable for future improvements!
Enda O.
Company Director
Leisure, Travel & Tourism, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 28, 2023

"Nitro moved our company from analog to cloud based. Staff satisfaction and efficiency up!!"

Overall: I can genuinely say in one word "Easy". As we get more familiar with Nitro we find areas that can be improved but we see the Nitro team rolling out improvements all the time.

Pros: Real people from our industry, who understand our questions, design the program and answer the phone/email.

Cons: We used the downtime of covid to transition our business from office-based, paper-based and manual records of bookings to Nitro. We had no experience with cloud-based operating systems. Trying to pick the right one was the hardest thing for us. Once we picked it the next challenge was to bring staff along while (also facilitating remote working). With no income stream during covid this was a difficult decision to invest time and money - but one we are now VERY glad we made.

Reasons for Choosing Nitro for Incoming Tour Operators: Because they ticked every box for our company and they appeared to us to be the most straightforward for our staff to use. Getting staff to buy into new systems is the hardest thing in my experience, it really wasn't a problem with Nitro.

Vendor Response

By Nitro Travel Solutions on August 29, 2023
Thank you Enda for the nice and detailed review. We will certainly keep improving the existing and adding new features.
Esther V.
sales executive
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 6, 2023

"Nitro review from Ei Travel Group"

Overall: We have been saving a lot of time by using Nitro.They've always been very helpful and fast to reply. They take your questions/issues into account

Pros: Easy to work with, saves a lot of time calculating prices for clients.Great to be able to book visits directly from the system.Customer support is very helpful and quick in replying.You can add the contract rates for all suppliers, so easy to access

Cons: It would be great if we could enter and send roominglists to hotels.

Reasons for Choosing Nitro for Incoming Tour Operators: I know our previous sales manager looked at a few alternatives, but Nitro was the most user friendly and suitable for our company

Vendor Response

By Nitro Travel Solutions on September 7, 2023
Dear Esther, Thank you for your valuable feedback! We really appreciate the great review!