# NetSupport DNA Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NetSupport DNA Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more. Source: https://www.capterra.com/p/18851/NetSupport-DNA --- # NetSupport DNA Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NetSupport DNA ## What is NetSupport DNA? Supporting up to 10,000 devices, NetSupport DNA provides organisations with IT and network management tools to manage technology across multiple platforms while supporting staff and data protection. Easy to install and use, NetSupport DNA offers a wealth of network and IT management tools for network managers to track, monitor and manage IT assets and endpoints – all from one central point. Its features have been designed to save time, increase productivity, save money and boost security. ## What is NetSupport DNA used for? [IT Management](https://www.capterra.com/it-management-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[Asset Tracking](https://www.capterra.com/asset-tracking-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NetSupport DNA?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.netsupport-inc.com&name=NetSupport DNA) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NetSupport DNA 4.9 (14) VS. [4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (14) Ease Of Use 4.6 (676) Value For Money 4.9 (13) Value For Money 4.4 (600) Customer Service 5.0 (13) Customer Service 4.6 (631) ## NetSupport DNA alternatives Highest Rated [4.7 (137)](https://www.capterra.com/p/136727/Reftab/reviews/) Starting price $31.25 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (1,557)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $795.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (2,957)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/18851/NetSupport-DNA/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Monitoring 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Audit Trail 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. IT Reporting 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Real-Time Notifications 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Remote Monitoring & Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications NetSupport DNA 47 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Scan barcodes to ensure accurate pricing and label tracking Organize and group data or items based on various criteria Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Information, data and reports that are being tracked over time Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage license files and packages purchased in a centralized repository Track and organize the number of licenses available to the organization Maintains a history of customer licenses Identify the physical location of an individual, asset, device, etc. Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Cross platform license management Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Manage license during trial period while allowing use of all features Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.9 (14) 4.9 Based on 14 reviews ## Pricing Value for money 4.9 (13) ### Starting price Contact vendor for pricing Free trial available Value for money 4.9 (13) 4.9 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (13) 5.0 Based on 13 reviews ## User reviews Overall rating 4.9 Based on 14 reviews Filter by rating 5(12) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TC Tom C. IT Technician Education Management ### "Five start product, with excellent capabilities! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2025 Positive, it has enabled us to gain a better view of the students and their use of the IT Network and has also enabled our safeguarding team to intervene when necessary Pros The eSafety feature, it is very responsive and has enabled us to clamp down on the students when they are searching inappropriate terms. The ability to have multiple languages as well, is a must for us as our school has students who speak several different ones. Cons How sensitive the emails are. Sometimes, keywords are flagged that doesn't need to be flagged, but we have managed to alter the settings and so far it is working great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH John H. Network Manager Education Management ### "Excellent IT tool, saves huge amounts of time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2024 Have been using DNA for several years and it makes Network management so much easier. Support and help guides are superb. Pros Ease of use, very well laid out interface. Software deployment is straight forward and easy to manage. Safeguarding tools are excellent. Cons Ability to select 'favourites' in the PC's tab would be useful. Easy way to uninstall applications rather than having to create an uninstall package. Neither of these are major problems, just nice-to-have's. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Note - we used RM CC4 before, but that option is NOT on the list. Wanted a clean break from RM CC4 to gain control and flexibility of our Network. Alternatives considered [ManageEngine Applications Manager](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/) Reasons for choosing NetSupport DNA Better pricing, better product, more features, better value all round. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PG Paul G. ICT Network Manager Education Management ### "DNA a way of tracking devices" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 19, 2024 Pros Keeping track of devices, software and users Cons When we first bought DNA it wasn't available in a bundle with School & Notify, but now it is. Switched from [AB Tutor](https://www.capterra.com/p/133791/AB-Tutor/) Improved functionality over existing products Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bob B. IT Infrastructure Analyst Electrical/Electronic Manufacturing ### "NetSupport DNA usage" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2024 Pros Easy to use. Love the Explorer feature to see if someone is actively using their PC. I use it to check/verify PC MAC's, serial number, and software installed on it. Cons A little difficult to deploy software packages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Sam P. Network and Systems Engineer Textiles ### "Game changing! " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 12, 2023 USB storage management was very helpful and has saved us a lot of time overall as it's very easy to use.We check daily reports on User Internet usage along with application usage, this is great for company security. Pros Internet usage reports, application usage reports, USB storage blocking Cons It can be a little time consuming to set up initially but the support is very helpful Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Rob L. Principal Risk Analyst Hospital & Health Care ### "Great product with many uses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2023 Pros We use it for tracking assets and patient kiosks. We also track basic usage of these machine. We also use them for monitoring employees if they are on probation or monitoring from legal/hr during work matters Cons Nothing. easy to use and never had a problem with the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User IT Technician II Hospital & Health Care ### "An Asset Management System You Should Try" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 29, 2020 Overall, my experience has been good. Support has been quick to help when I've needed. We originally kept all of assets in a spreadsheet. Moving to this system was great because now we can see at a glance what we have and how its all running and gives you the options to drill down and run reports. Pros What we liked most about the service was all of the information you get and you don't have to go to each individual machine. You can see logins and logouts, computer resources, lists of running applications, and you can even block USB drives from being plugged in and run on certain computers. Cons Installation wasn't very straight forward. I had tried myself and failed and had to contact support so that they could remote in and set everything. The same also happened on the last update. One function that I would have loved to used but can't was the mobile app for scanning QR codes and bring up the computer info. It's been almost a year and the developers aren't sure why it's not working. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tracie W. IT Specialist ### "We love the product and it has made monitoring our network so much easier." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 16, 2018 Hardware and software monitoring and alerts. Pros I like the customization alerts on the product. It is not only easy to see the hardware that is on our network, but the software installed as well. Cons The only thing I would like to see the product do is show a profile of a user while logged in. Mainly mapped drives. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kriss H. Director of Technology & Systems ### "Easy to use for our purposes." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2018 Pros Easy to network to users. I liked the ability to "see" what they see. Was able to use the software to teach users how to navigate network and use features of specific software. Easy to access information about our systems as we moved in-house networking to a remote service. Cons We are a small company (under 20 users). Many features included in software were not applicable to us. Navigating through all the features to see what was applicable was confusing at first. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Riad A. Director Hospitality ### "Complete control of all your system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2017 Hardware and Software inventory plus system alerts for any changes Pros With this software is easy to control a lot of variables on your intranet clients such a internet traffic, USB port Control, software and hardware client inventory, alerts and much more. This is a much have software in any company no matter the size and especially when combined with Microsoft Active Directory. Cons It has some lag due to the Database response when have too much time unattended. impossible to delete an registered PC client that don't belong to the organization anymore. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gregg Z. Desktop Support Glass, Ceramics & Concrete ### "Great tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2017 Data about my environment. Pros I like that DNA gives me a lot of information that I need and not too much of the stuff I don't. Keep it simple. We are mostly using it to track inventory of hardware and software, easy to take a quick look of browsing activity (better than my firewall), The USB lockdown is simple to setup and use. This is one of the best tools in this category that I have found and used. Cons Reports can be a little tricky to create or figure out, not as intuitive as the rest of the software. However this is my go-to tool for general data in my environment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jeremy L. IT Director Hospital & Health Care ### "We've been using DNA for about 3 years. It give a very comprehensive look at each client machine!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2017 Comprehensive view into the hardware and software on our network! Pros What DNA gives us is a comprehensive look at all of the vitals on any computer in our network. We don't need to rely on the user to give us information...we can just look at DNA. Excellent bang for the buck!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CE Craig E. Programmer Government Administration ### "A great piece of software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2017 It's a great companion software for any tech support shop. It's great to have all that information on your users at your fingertips. Pros The ability to pull up any PC and get an in depth report on software, hardware, what they are browsing on the web and even what they are doing right now. Cons Updates are little cumbersome on the server and client. Reporting is ok but not having the option to create a custom report with the data you want to see is a bit annoying, shouldn't be stuck with just the default reporting queries. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Ravi P. Director ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2016 Great feature, really like the Power management system , helps cut cost, well received by the Senior management Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)