InsightPro

InsightPro


4.5 / 5
2 reviews

Who Uses This Software?

Manufacturers, distributors and wholesalers in home building products industries: Windows, Doors, Decking, Fencing, Siding, Vinyl


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • InsightPro
  • www.insightpro.com
  • Founded 2014
  • United States

About InsightPro

The only solution specifically built for manufacturers to manage the overall warranty claims process more efficiently from beginning to end, including field service


InsightPro Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Contract Management
  • Eligibility Verification
  • For Field Service
  • For General Contractors
  • For Manufacturers
  • Parts Management
  • Policy Management
  • Product Registration
  • Repair Management
  • Returns Management
  • Service Management
  • Warranty Tracking

InsightPro Reviews Recently Reviewed!


Great tool for manufacturing companies!

Jun 27, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: InsightPro is a tool truly built for window and door manufacturers. We absolutely love the online claim forms that were built on our website. They allowed customers to start a new warranty claim and our team got notified when a new online form came in. It kept us from having to retype the customer's information multiple times and made things so much easier. I really liked how we were able to receive photos directly from the customer and that they were automatically stored under the customer history section so that we could always go back and reference them if needed. There's so much more I could go on about that made my job easier.

Cons: The only thing I can think of that I wish the software had is more dashboards. There's a ton of reports that are really helpful but I like being able to see charts and graphs. Would be cool if this was incorporated.

Overall: Our experience was extremely positive with InsightPro from the start. Their team is so awesome. They even came out to our office to show us the product and help get us started. One of the biggest reasons we wanted to start using this platform was to improve our team's communication. This has helped all of our customer service representatives have more information when talking to customers and providing updates.

Vendor Response

by InsightPro on July 02, 2019

Thank you so much for taking the time to review InsightPro. We love hearing positive feedback from our customers! If you have suggestions on the types of dashboards you'd like to see, please let us know by sending an email to info@insightpro.com. We appreciate your support and would be happy to discuss providing more data and analytics that are relevant to all of our customers.

Really good compliment to our ERP

Jun 26, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The logic that is built into the forms on the mobile app. It has sped up our field techs considerably. The ability to access our customer information and customer history is extremely simple. We like knowing if we've done any type of service for the customer in the past. Notifications & alerts have been extremely beneficial in helping our team complete warranty cases much quicker. We improved our average aging by about 2 weeks by setting timers in the software.

Cons: Some of the layout. The tabs at the top are grouped together making it a little bit more difficult to find what you're looking for until you get used to it and know where to look.

Overall: We're drastically reducing the average number of days to close a claim and have better reporting to determine where our problems exist.

Vendor Response

by InsightPro on June 27, 2019

Thank you so much for taking the time to provide some feedback. We appreciate the kind words. If you have suggestions on how we could address some of the layout formatting please let us know by sending an email to info@insightpro.com. We'd love to make it easier for our customers to find the information they need quicker.