--- title: "Detrack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Detrack Software - reviews, pricing plans, popular comparisons to other Delivery Management products and more." source_url: "https://www.capterra.com/p/188592/Detrack/" page_type: "product" language: "en" --- # Detrack Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Detrack ## What is Detrack ? Streamline everything from proof of delivery and real-time driver tracking, through to route optimisation and customer updates. Save time, reduce operating costs, and boost productivity with Detrack. Features at a glance: - Create, manage and dispatch jobs - Plan and optimise routes - Track drivers in real-time - Get live job updates - Create automated, branded customer comms - SMS, WhatsApp and email - Capture proof of delivery - Create digital vehicle inspections - Get actionable data insights - Configure workflows, fields and naming conventions - Secure data store - up to 5 years - Rate cards for 3PLs All subscriptions include: - Manager dashboard and mobile app - Driver mobile app - Scanner app Our free trial gives you access to all features for 14 days. It only takes a few minutes to add your drivers, upload or create jobs and start branding your customer notifications. Our team are available 24/5 to provide expert, hands-on support. ## What is Detrack used for? [Delivery Management](https://www.capterra.com/delivery-management-software/)[Fleet Management](https://www.capterra.com/fleet-management-software/)[Logistics](https://www.capterra.com/logistics-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 98 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $26 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Fleet Management / 2025 - GPS Tracking / 2025 - Logistics / 2025 - Route Planning / 2025 - Shipping / 2025 - Transportation Dispatch / 2025 - Transportation Management / 2025 - Trucking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Detrack ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.detrack.com&name=Detrack ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Detrack 4.7 (98) VS. [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting Price $26 Per User, Per Year Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (98) Ease Of Use 4.6 (388) Value For Money 4.5 (94) Value For Money 4.6 (354) Customer Service 4.7 (91) Customer Service 4.8 (374) ## Detrack alternatives [4.5 (1,688)](https://www.capterra.com/p/138669/Motive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (55)](https://www.capterra.com/p/202055/eLogii/reviews/) Starting price $3000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (105)](https://www.capterra.com/p/210604/Spoke/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [Metrobi](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/) [4.9 (95)](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/) [View all alternatives](https://www.capterra.com/p/188592/Detrack/alternatives/) ## FAQs about Detrack Overview ### What problems does Detrack solve? Detrack solves paper-based delivery workflows, weak proof-of-delivery records, poor customer status communication, and limited visibility into driver activity. Logistics teams, dispatchers, small fleets, and customer service staff use it to schedule pickups, track deliveries live, send ETA notifications, retrieve delivery proofs quickly, and scale multi-driver operations efficiently. Answer based on 36 reviews Overview ### Which roles and teams benefit most from Detrack ? Detrack is most used by operations leaders, business owners, and logistics managers who oversee delivery execution and customer service. Office administrators and dispatch teams rely on it to assign routes, track proof of delivery, and reduce manual updates, while executives use delivery visibility and reporting to improve efficiency and control costs. Answer based on 97 reviews Overview ### What company size and industries is Detrack built for? Detrack serves small businesses first, with 91% of reviewers from that segment, especially in retail at 13%. It is built for e-commerce stores, retailers, construction and building suppliers, logistics and distribution providers, food and beverage suppliers, automotive specialists, and field services, with reviewer presence also in logistics and supply chain at 12% and transportation at 10%. Answer based on 97 reviews Features and Usability ### What are the key features of Detrack ? Detrack includes core delivery management tools like proof of delivery, dispatch management, driver management, and vehicle tracking. Its differentiating features include real-time delivery tracking with customer notifications, digital signature capture, route management, and API integrations. Reviewers also frequently mention the mobile driver app and easy setup for daily operations. Answer based on 36 reviews Integrations ### Which third-party tools and platforms does Detrack integrate with? Detrack connects natively to Shopify, WooCommerce, BigCommerce, Adobe Commerce, Ecwid, and Squarespace for ecommerce, plus QuickBooks Online, Xero, MYOB Business, Zapier, Twilio, WhatsApp, and Vonage Business Communications for operations and messaging. Additional catalog integrations include AfterShip, MachShip, CartonCloud, and ZeeMaps. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Detrack offer? Detrack provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced learning and review. Answer based on 3 reviews Getting Started and Support ### What customer support options does Detrack offer, and how do users rate the experience? Detrack offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as quick, helpful, and easy to work with, especially during setup and troubleshooting. Some mention fast replies within hours, though a few report slower responses and less technical depth in certain cases. Answer based on 36 reviews Features and Usability ### How well does Detrack handle delivery management? Detrack handles day-to-day delivery management well, especially for tracking, proof of delivery, and customer notifications. Small businesses, dispatch teams, and service operators often find it easy to run and learn, though some mention limited customization, clunky dashboard areas, timing inaccuracies, and gaps in integrations or route planning controls. Answer based on 33 reviews Features and Usability ### How good is Detrack for managing drivers? Detrack supports driver management with an easy driver app, live visibility, and fast job reassignment. Dispatchers, warehouse teams, and small business operators often value the quick training and clear tracking, though some report basic reporting, limited route preview after drivers go offline, and a few workflow issues inside the app. Answer based on 30 reviews ## Features AI summary Based on 1,196 Delivery Management reviews Capterra reviewers say these are the Delivery Management features buyers care about most: - **Delivery Tracking** (**59%** of reviewers rated this feature as critical) - **Dispatch Management** (**48%**) - **Routing** (**48%**) Detrack supports all three top-priority features: **Delivery Tracking**, **Dispatch Management**, and **Routing**. Together, these capabilities help businesses monitor deliveries in real time, assign and coordinate drivers more efficiently, and plan better routes, allowing teams to improve delivery accuracy, reduce delays, and keep daily operations running smoothly. Delivery Tracking 4.7 (58) 82.76% of 58 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Routing 3.8 (12) 25.00% of 12 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions Live Driver Tracking 4.3 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Track driver locations on a map in real time Mobile Access 4.6 (44) 77.27% of 44 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Proof of Delivery 4.8 (39) 82.05% of 39 reviewers that rated this feature as important or highly important Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery Dispatch Management 4.5 (32) 71.88% of 32 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Detrack 92 features ### All Features - 3PL Management: Outsource and manage third party logistics - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Carrier Management: Find, compare, and select the most time/cost-effective freight carrier - Cash on Delivery: Allows users to record and manage cash payments upon delivery of goods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Driver Management: Track all personnel who operate company vehicles - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - Electronic Signature: Digitally sign online documents - Email Templates: Pre-made examples and templates for emails - Fleet Management: Management of commercial motor vehicles for work-related purposes - For Courier Services: Intended to be used by courier services - For Freight Operations: Intended to be used by freight brokers and logistics companies - For Restaurants: Serves restaurants - Fuel Management: Monitor fuel consumption and optimize fuel usage - Geofencing: Virtual perimeter for a real-world geographic area - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Label Printing: Process of printing custom labels through various methods. - Live Driver Tracking: Track driver locations on a map in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Picking & Routing: Pick and route items from inventory locations to their designated destinations - Predictive Analytics: Predict future data based on historical data sets - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Transportation Management: Organize and track the physical movement of goods from one location to another - Vehicle Management: Track and monitor how vehicles are used - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. - Warehouse Management: Manage and track operations and inventory within warehouses - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.5 (98) 4.5 Based on 98 reviews ## Pricing Value for money 4.5 (94) Free Trial Annual Pro Plan $26.00 Per User,Per Year Monthly Pro Plan $29.00 Per User,Per Month Enterprise Plan Contact Vendor for Pricing Value for money 4.5 (94) 4.5 Based on 94 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (91) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (91) 4.7 Based on 91 reviews ## User reviews Overall rating 4.7 Based on 98 reviews Filter by rating 5(68) 4(29) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent HI Honey I. Admin Retail ### "Satified user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2026 My overall experience with Detrack has been smooth, reliable, and easy to use, with helpful support. Pros Easy to use, with a user-friendly interface. The customer support team is also very helpful and responsive whenever I need assistance. Overall, it has made managing my routing job / task much easier and more convenient. Cons As of now, I can't say any. The platform has been working well and meets my needs so far.............. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Michael B. Construction Manager Construction ### "Detrack-Great for Delivery Management and GPS Tracking of Vehicles" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 Our overall experience is a 10 out of 10. Detrack provided us with GPS tracking through each crew's cell phone, plus POD photos of each job we went to. We refer back to those photos on a daily basis. We love the calendar so that we can see all of our work that is scheduled for each day at the click of the mouse Pros We loved how easy it was for our drivers to use. We created a huge data base of POD photos of our electrical construction project over the years. We are not delivery guys but an electrical contracting business with 9 trucks on the road going from job to job. Cons Cons...can't really think of anything other than if a driver hit "Stop" on the app, we would lose track of them. We would constantly need to remind our team not to hit "Stop" when they were done with their jobs for the day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DO Dara O. Director Computer Hardware ### "Great POD software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 We went from a paper based pod system to Detrack. This reduced the amount of time spent on scanning pods and shredding after scanning. That in itself is worth the monthly fee. We only use the basic pod system but there are additonal services that would be useful to other companies. Having the customer getting an email to allow them track the progress is great. The system itself was very easy to set up and having the ability to import all our contacts saved a lot of data input. Pros Easy to set up and with the live tracking and automated pods it is excellent for our company needs. Consider it really good value for money. Cons Nothing It's an excellent product. Started using this in 2023 and wished we had joined up with Detrack sooner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 30, 2026 Hi Dara, thank you so much for taking the time to give us a review! We've shared your feedback with the team, it was so great to hear. When you have some time, please do let us know when you're ready to explore some of the other features that could help further optimise your operations. We'd be happy to get you set up and making the most of your subscription. Thanks again! JM John M. President Food & Beverages ### "Thanks Detrack!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 Detrack has been the most effective app we have ever used to manage our deliveries and communicate their status to our customers. Our drivers have found it very easy to use and the best thing is that it makes us look very professional to our customers. Pros Detrack is very easy to use for our management as well as our drivers, navigation is essential. I love that I can import all our deliveries with an Excel file. Cons The only con that I can think of is the inability to set our warehouse location as a starting point by default, which is minor. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 30, 2026 Hi John, thank you so much for giving us a review - it helps other organisations like yours find us. On warehouse location as the starting point, the team advise that this is on the roadmap and should be available in the coming months, if not sooner. Keep an eye out for our feature release updates and don't hesitate to reach out if you need anything in the meantime. Thanks again! DS David S. Sales Manager Computer & Network Security ### "We love Detrack- Five Stars for us!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2026 Overall, we really can’t complain about Detrack. It has consistently met our needs and performed reliably for our day-to-day delivery operations. The core features we use work well, and the platform does exactly what we expect it to do. We are aware that Detrack offers a number of advanced features and capabilities that go beyond what we currently utilize. At this time, we primarily rely on the basic functionality, so we haven’t taken full advantage of everything the system has to offer. That said, it’s reassuring to know those additional tools are available should our operational needs expand in the future. For businesses looking for a dependable delivery management solution with room to grow, Detrack provides strong value and flexibility. Pros We use Detrack on a daily basis to manage our delivery drivers, primarily leveraging its core functionality for tracking and proof of delivery. The platform is extremely user-friendly and intuitive, which made implementation very smooth for our team. Once we began using the product, there was very little learning curve — our drivers were able to get up and running quickly without extensive training. The system has helped streamline our delivery operations and improve visibility across our routes. It provides exactly what we need without unnecessary complexity. For companies looking for a straightforward, reliable delivery management solution, Detrack is a great value. It delivers solid functionality at a competitive price point, and it has become an important part of our daily operations. Cons We really cannot complain too much about Detrack. There are some advanced features that Detrack can do that we unfortunally do not take advantage of. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 5, 2026 Hi David, thank you so much for taking the time to leave this review, it helps other organisations like yours find us. We're so glad to hear that Detrack is helping streamline your operations. If you'd like to get across more features and functionality, please don't hesitate to reach out. One of our specialists can set up a call to get you set up and up to speed on everything the platform can do. Thanks again! ZK Zeyn K. CIO Automotive ### "Simple to use and Excellent Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2026 From support to usage of the software it is simple and straightforward. Support works well and english is understood. Pros DeTrack does what it is supposed to do without fuss. Support is fantastic and we have been using it for over 5 years with no issues. Cons Detrack is built properly so there is nothing to complain about. The odd issue with the amazon cloud steps in. Alternatives considered [OnTime 360](https://www.capterra.com/p/97252/OnTime-360/) Reasons for choosing Detrack Ease of use and full on cloud solution. Apps for Android and Ios. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 5, 2026 Hi Zeyn, thank you so much for taking the time to review us! It helps other organisations like yours find us, and it means a lot. Ian F. SALES DIRECTOR Logistics and Supply Chain ### "Super simple and cost effective TMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2026 The system has changed the way both our fleet and company operate their first/final mile and added visibility to our customers. Pros Detrack is super simple software to both set up and use. Possibly the best support desk i've come across for responses and assistance. I've seen systems with similar functionality and many multiple x price. Cons The only negatives i can give is that its taken us a year to get to the advanced point we are now. no fault of the software it just takes time. Switched from [CargoWise](https://www.capterra.com/p/22135/CargoWise-One/) SUPER expensive, hard to use, requires expensive hardward, high setup and tear down fees, integrations require the use of additional consultants. Drivers account for 'users' in the software system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2026 Thanks so much for the feedback, Ian! It helps more businesses like yours find us, and we appreciate it. The platform is highly customisable, and that sometimes makes it hard to make the best use of all the features right away. We're always open to ideas on how to make the platform easier to adopt and if you'd like to share any thoughts, we'd love to chat. Thanks again! JC Johan C. Systems Engineer Retail ### "Ark Trading Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 12, 2026 Very positive. The driver app is very intuitive and made for a really quick adoption among our driving team. This, along with the ease of use of the web operator UI makes for a great logistical tool! Pros POD, maintenance and inspections where areas our company needed a better grip on, and its in these areas that we really like detrack. Cons Custom permanent page settings like the job order (ex. permanently list completed at bottom.). the Queue management page (the Todays Jobs field) is hard to interpret at a quick glance since no PERMANENT arrangement style can be selected, however one can temporary filter the page according to job statues. Switched from [Waitwhile](https://www.capterra.com/p/152494/Waitwhile/) The queue management software lacked POD, Tracking, and customer messaging in our country. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2026 Hi Johan, thank you so much for taking the time to complete this review. It helps organisations like your find us and we appreciate it! On the cons you've listed, if you have some time, please do reach out to the support team and take us through what you're seeing. If it's nothing something we can solve for straight away, we'll get it prioritised as an enhancement. Thanks again! JS Jake S. IT Systems Administrator Building Materials ### "Outstanding Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 Over the years working with Detrack, I have had nothing but great experiences. They are quick to respond and have always resolved any issues that I've had. Pros The support is top notch. Any time I need help, they are always quick to respond and resolve my concern/questions Cons I haven't had a negative experience with Detrack. They have always gotten back to me quickly and have always resolved my issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2026 Thank you so much for your feedback, Jake! It helps more businesses like your find us and we appreciate it. It's great to have you onboard. JM Johannita M. Operations Co-ordinator Building Materials ### "Love Detrack" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2025 Very good, very easy to use. Love all the features such as tracking, POD's, being able to swap orders from one driver to another. Pros It is very handy and makes my day so much easier, love that we have POD's online, this way if a customer queries any deliveries we can just download the POD and send it to the customer. Cons There isn't anything I don't like, I can't say anything that I dislike about it. It has only helped us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 12, 2025 Thank you so much for your feedback, Johannita! We're thrilled to hear it and have passed your feedback on the team. [View all Reviews](https://www.capterra.com/p/188592/Detrack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Elite EXTRA vs Detrack](https://www.capterra.com/compare/131389-188592/Elite-EXTRA-vs-Detrack)