# Page 2 | Detrack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Detrack the right Delivery Management solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188592/Detrack/reviews --- Detrack 4.7 (96) [View alternatives](https://www.capterra.com/p/188592/Detrack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 2 - Reviews of Detrack ## Showing most helpful reviews Showing 26-50 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AL Andrew L. Logistics Manager Construction Used the software for: 6-12 months ### "Boundaryline Review" July 15, 2025 4.0 Detrack has significantly improved our delivery operations by providing transparency, efficiency, and better communication with customers. The real-time updates and automated PODs have reduced disputes and increased customer satisfaction. Overall, it’s a reliable and effective last-mile delivery solution. Pros The interface is intuitive and easy to use, even for team members with limited technical skills. Real-time tracking and proof of delivery features work seamlessly, helping us keep customers informed and improve service quality. The mobile app is lightweight and performs well in the field. Cons It would be helpful to have more flexibility in branding and setting custom alert triggers. Also, integrating with other information systems is quite challenging Review Source HL Hendri L. Factory Manager Printing Used the software for: 1-2 years ### "Great! but a bit expensive" October 21, 2025 4.0 Once I fully knew where and how to use the software it works as expected and has helped our company greatly in customer service. Pros EASE OF USE, DRIVER MANAGEMENT, DRIVER DELIVERY, Customer service is excellent! DELIVERY MANAGEMENT! Cons LEARNING CURVE, Cost per lisence is too expensive. I feel premium options should not be so expensive to also have access to it. Review Source Response from Detrack Systems October 26, 2025 Hi Henri, thank you so much for your feedback - our team will be thrilled to hear it. Regarding pricing, we've worked hard to keep our rates competitive while offering predictable monthly billing. We want customers to have confidence knowing exactly what their bill will be each month, without job limits or juggling multiple add-ons. We're always looking to improve, and I've shared your feedback with the team as we plan features and enhancements for next year. Thanks so much again, it's a pleasure to have you with us. OP Oreste P. CEO Consumer Goods Used the software for: 2+ years ### "Order and speed" October 21, 2025 5.0 Satisfied in every way, the assistance is very fast, possibility to costumize it, integration with the ERP system without any problems. Pros everything is in order, the costumers appreciated the system, no lost deliveries. very quick operations. Cons none, it's really hard to find something wrong whit this application, one thing, we'll wait for the italian version Review Source Response from Detrack Systems October 26, 2025 Thank you so much, Oreste! Your feedback means a lot to us and it's a pleasure have you with us. Our driver app is available in Italian and we've passed your feedback to the product team about offering the manager dashboard in Italian also. We'll keep you posted on progress. Thanks again! NB Noe B. rebar and post tention Construction Used the software for: 1-2 years ### "honest review " August 25, 2025 4.0 a easy and simple use system that has a lot more use that i have yet to understand ...a one on one would be nice. Pros Ease of use and the simplicity of tracking jobs. when a customer has a issue i just simply type in job info and pulls up job and i can provide customer with proof of delivery Cons the extra amount of tabs or options i feel like its not something i can uses for my application ... the ability to make theses small modification and "clean" the page up would be nice Review Source Response from Detrack Systems September 3, 2025 Thank you for your feedback, Noe. We love having you with us and one of our team would be more than happy to work through your requirements and get your dashboard optimized. If you'd like to do that, please drop a note to support@detrack.com and we'll get a call back booked for a time that suits you best. Thanks again for being with us! JS Jake S. IT Systems Administrator Building Materials Used the software for: 2+ years ### "Outstanding Service" December 18, 2025 5.0 Over the years working with Detrack, I have had nothing but great experiences. They are quick to respond and have always resolved any issues that I've had. Pros The support is top notch. Any time I need help, they are always quick to respond and resolve my concern/questions Cons I haven't had a negative experience with Detrack. They have always gotten back to me quickly and have always resolved my issues. Review Source Response from Detrack Systems February 23, 2026 Thank you so much for your feedback, Jake! It helps more businesses like your find us and we appreciate it. It's great to have you onboard. JM Johannita M. Operations Co-ordinator Building Materials Used the software for: 1-2 years ### "Love Detrack" November 6, 2025 5.0 Very good, very easy to use. Love all the features such as tracking, POD's, being able to swap orders from one driver to another. Pros It is very handy and makes my day so much easier, love that we have POD's online, this way if a customer queries any deliveries we can just download the POD and send it to the customer. Cons There isn't anything I don't like, I can't say anything that I dislike about it. It has only helped us. Review Source Response from Detrack Systems November 12, 2025 Thank you so much for your feedback, Johannita! We're thrilled to hear it and have passed your feedback on the team. CA Carrie A. COO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Detrack is essential for small, growing businesses" December 27, 2024 5.0 We have had very positive experiences thus far with Detrack. Even when encountering issues, they were quickly and expertly addressed by Detrack staff. We have even seen some of our issues resulting in changes to Detrack itself. Pros We chose Detrack for our small business because it helps us keep organized and makes tracking our trucks simple. It allows visibility for our drivers, clients and customers, which helps keep everyone on the same page. Cons As we are a small business, we don't have an "IT" department. I wish setting up certain features was simpler, as the UI can be really complicated to the less tech savvy such as myself. For example, I have read through the instructions on how to send emails/texts to customers using the app but we have never utilized the feature due to requiring a third-party program and having to integrate them. Review Source Response from Detrack Systems January 2, 2025 Thanks for your feedback, Carrie. Let us know if we can help with the integration for emails/texts. BS Brendan S. Owner Food Production Used the software for: 1-2 years ### "Simple and sophisticated" December 24, 2024 5.0 We have been using Detrack for the past 3 years and wouldn't be able to do what we do without it. It is cost effective and our team finds it easy to use. Pros Simple tool to use, sophisticated enough for our small business and makes the process of delivery and POD easy and accurate Cons Shifting the sequence of deliveries is cumbersome. Review Source Response from Detrack Systems January 2, 2025 Thanks for taking the time to leave your review, Brendan. PY Paul Y. Driver Construction Used the software for: 2+ years ### "Easy Program " January 7, 2025 5.0 Program is very efficient and helps my business quite a bit. I love the realtime proof of delivery. Pros Very easy to use program and fair value for my business. Cons Very little. It took a little to learn to program. Review Source Response from Detrack Systems October 15, 2025 Hi Paul - thank you so much for your feedback, we're thrilled to be able to play a small part in your success. CM Christopher M. CEO Chemicals Used the software for: 2+ years ### "Streamlining Logistics: A Solid Choice" September 26, 2024 5.0 Overall, my experience with Detrack has been quite positive. The platform effectively streamlines our logistics operations, enhancing communication with customers and improving delivery efficiency. Despite some challenges with pricing increases and occasional app speed issues, the robust features and user-friendly interface have ultimately made it a valuable tool for our team. It’s helped us manage pickups and deliveries more effectively across Asia. Pros What I love most about Detrack is how it simplifies our logistics operations across Asia. The real-time tracking feature allows us to keep our customers informed, which builds trust and improves satisfaction. The user-friendly interface makes it easy for our team to manage pickups and deliveries, even in high-pressure situations. Plus, the seamless integration with our existing systems helps us stay efficient and organized. It really feels like a tool designed with our needs in mind, making our operations smoother and more reliable Cons One of the downsides we've noticed with Detrack is the increase in pricing over time. While the features are valuable, the rising costs can strain our budget, especially for smaller operations. It’s essential to weigh the benefits against these increases, as they can impact our overall logistics strategy in a competitive market. Alternatives considered [Fleetio](https://www.capterra.com/p/120855/Fleetio/) Reason for choosing Detrack Easier to use and price point at the time., Review Source Response from Detrack Systems October 10, 2024 Thanks for sharing your feedback Christopher, we are pleased that you are experiencing benefits from using Detrack. We hear you regarding the pricing. We are working to ensure that any price increase is due to greater value being delivered via the app advancements and not just for the sake of an increase. GD Gilles D. President Security and Investigations Used the software for: 2+ years ### "Could Work Better for Trades" October 14, 2024 4.0 I like the ability to customize the fields, but further configuration would make this a great choice for other trades-related businesses (plumber, locksmith, electrician, etc). Pros The customer always is updated about our status. Cons It's not very customizable. I don't need the Pickup and Delivery tabs. We are not a delivery service. We are a trades company and use this to schedule and inform our customer where we are. This could be customized to service businesses and it would be a great feature for the other trades. Review Source Response from Detrack Systems October 25, 2024 Thank you, Gilles, for posting your review. At Detrack, we value your feedback and always strive to provide the best for our customers. We invite you to reach out to our team for assistance on our dashboard at https://www.detrack.com/get-in-touch-with-us/. WD Will D. Commercial Manager Utilities Used the software for: 2+ years ### "Detrack use as a proof of collection review" September 25, 2024 4.0 It's a nice little system, cost effective but has limitations which we are finding are more and more restrictive as our business grows. We use Detrack for our waste management company (proof of collection), so I feel we miss out on a lot of the POD functionality. I think there is real scope to develop the system further for collectors with regular customers. Pros It is very cost effective, easily to add users and the interface is easy to use for drivers and managers. Cons No backward and forward integration with Xero - need the ability to bill regular customers for the total number of jobs completed for them over a period (ie a month). Abilities to manage regular customer schedules within the system (rather than uploading from a spreadsheet). No ability to add photos to each job for the drivers to see. No ability to add set items/descriptions with pricing for each item and regular customer. Reporting functionality is very basic. More can be gathered from exporting data to Excel. Review Source Response from Detrack Systems October 1, 2024 Hi Will, thanks for taking the time to provide feedback. Glad to hear you find Detrack cost-effective. We have Xero integration in beta now and are looking forward to opening it up to our customer base soon. We have also released Advanced Reports in our Detrack Advanced plan, its available for you to try now at now extra cost. Loads more to follow! JN Jaen N. CEO Computer Hardware Used the software for: 1-2 years ### "Detrack - CMF " October 9, 2024 4.0 We have never had issues with our deliveries Pros Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress Cons that you cannot do vehicle inspection reports and also map high-risk areas. Review Source Response from Detrack Systems October 19, 2024 Thank you for your review, Jaen. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/. MC Mike C. IT Manager Wholesale Used the software for: 2+ years ### "Excellent for delivery" September 25, 2024 5.0 It's pretty good and meets our business needs well. We especially like the live tracking and tracing features. Pros live tracking and tracing. can cover delivery and collection. Cons In terms of reporting, we’d like to have more functionality. At the moment, we’re unable to find a suitable report that allows us to analyze when and which driver visited a particular address. Review Source Response from Detrack Systems October 4, 2024 Thank you, Mike, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/. TF Tony F. Founder and CEO Food & Beverages Used the software for: 2+ years ### "Great Product, easy to use and great price" September 26, 2024 5.0 Great service, they reply to any question very quickly. Pros Easy to use, very intuitive, extremely easy to train a new driver. Cons When you send a pre delivery text, the time that Detrack provides is soo far off. In some cases, we are 10 minutes away and Detrack has it at 3 hours. We then edit that text every time. Review Source Response from Detrack Systems October 4, 2024 Thank you, Tony, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for assistance on the pre-delivery text at https://www.detrack.com/get-in-touch-with-us/. MP Manoj P. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good for Tracking and Pod" September 25, 2024 4.0 Very good app for the customers and for transport companies who don't have multiple rate cards Pros Tracking Job Allocation Proof of Delivery Cons Invoicing Lack of Rate Cards No Zoning with post codes etc. Review Source Response from Detrack Systems October 4, 2024 Thank you, Manoj, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/. WL Wilson L. Operation Manager Food & Beverages Used the software for: 2+ years ### "So far so good. but maybe not for long term use." August 16, 2024 4.0 does the job well. driver got accustomed to the app feature very quickly. Pros Simple App & Manual (used to be). drivers are accustomed to the app feature very quickly, and i like the previous manual/ documentation. straight to the point, i can see whats available. but now the manual list is not easy to find. Cons \- the customer service experience is bad. since detrack outsourced it, the response is slow and they do not know technical and acted like messengers only. "I'll check with the technical team" is a common answer, and long wait time makes it worse. but this problem is prevalent for a larger corporation. meaning it'll only get worse through time. - rising prices. Review Source Response from Detrack Systems August 23, 2024 Thank you for taking the time to provide valuable feedback about Detrack. We apologize that your customer service experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us at https://www.detrack.com/get-in-touch-with-us/ to discuss your experience further. TM Thelma M. director Retail Used the software for: 1-2 years ### "Recommendation" September 30, 2024 4.0 satisfied. can use it to work on excel and create report Pros no paper work. Can forced fields for driver to fill in Cons in mauritius, clients do not give pin location to put on detrack Review Source Response from Detrack Systems October 11, 2024 Thank you for your review, Thelma. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/. FT Farhaan T. Head of Innovation and Software Development Retail Used the software for: 2+ years ### "Head of Innovation & Software Development" September 6, 2024 5.0 Pros Support team & responsiveness One stop solution for delivery Cons NA - I don't see anything which i can mention on this Review Source Response from Detrack Systems October 4, 2024 Thank you, Farhaan for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner. sS sinit S. Manager Wholesale Used the software for: Less than 6 months ### "fantanstic " August 23, 2024 5.0 Overall i am very happy. Unabel to track how long driver take a stop at one delivery. Pros Its amazing software. Tracking and inputing is very easy Cons Unabel to track how long driver take a stop at one delivery. Review Source Response from Detrack Systems August 30, 2024 Thank you so much, Sinit, for your five-star review. We are delighted that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us. LS Lucy S. General Manager Logistics and Supply Chain Used the software for: 2+ years ### "DELIVERY & COLLECTION " July 31, 2024 4.0 We like it alot because we get what we want. Pros Easy to use and entries to complete each order is straightforward. All necessary standard information are sufficient to provide end of day . Able to extract and made billing smooth. Cons columns are unnecessary too wide and if we have alot of columns on screen, we have to reduce font which made it too small. It's not user-friendly in this manner. Reason for choosing Detrack Too complicated entries to fill up to complete , so we finally decided on Detrack Review Source Response from Detrack Systems August 12, 2024 Thank you, Lucy, for taking a moment to share your experience at Detrack. We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for asisstance on our dashboard at https://www.detrack.com/get-in-touch-with-us/. LM Liz M. Co-Founder Retail Used the software for: Less than 6 months ### "Overall Happiness " August 7, 2024 4.0 Customer service has been wonderful. Time management and accountability of team has improved our business professionalism. Pros Time management and accountability of team Cons The shortages + loss of map live tracking from our warehouse + driver. Review Source Response from Detrack Systems August 17, 2024 Thank you, Liz, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/. JW Jen W. Operations Manager Retail Used the software for: 2+ years ### "User Friendly" July 29, 2024 4.0 Pros Detrack has been really good to use for our logistics team to book collections and deliveries. It's very User friendly and easy to navigate it's dashboard. Cons I found the GPS Tracking not as good as the other one we use as its via the phone only. Review Source Response from Detrack Systems August 12, 2024 Thank you for your review, Jen! We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. yZ yoel Z. manager Medical Devices Used the software for: 2+ years ### "Great experience " July 29, 2024 5.0 Pros Ease of use, clean and simple, a breeze. Cons cant add order during day, only manually, or to upload file again which would delete all assigned deliveries Review Source Response from Detrack Systems August 12, 2024 Thank you for your review, Yoel. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/. JC Jo-Anne C. IT Administrator Printing Used the software for: 1-2 years ### "Discount to be provided" July 29, 2024 5.0 Service exceptionally good, no major issues Pros Automation and most definitely the Notifications section from this software Cons The fact that we are being charged more for the Route option Review Source Response from Detrack Systems August 12, 2024 Thank you so much, Jo-Anne, for your five-star review. We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us. 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