# Gist Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Gist Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/188710/Gist --- # Gist Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Gist ## What is Gist? Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses. ## What is Gist used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 149 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gist?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://getgist.com&name=Gist) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gist 4.7 (149) VS. [4.5 (766)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (149) Ease Of Use 4.3 (749) Value For Money 4.7 (140) Value For Money 4.3 (530) Customer Service 4.7 (140) Customer Service 4.3 (540) ## Gist alternatives [4.4 (4,078)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (24,078)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (514)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (692)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/188710/Gist/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Knowledge Base Management 4.2 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ticket Management 4.3 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 4.4 (9) 22.22% of 9 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Reporting/Analytics 3.9 (8) 25.00% of 8 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Macros/Templated Responses 4.4 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Templated responses for responding quickly to recurring support requests Real-Time Chat 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Gist 16 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules AI-based platform which conducts a conversation via auditory or textual methods Add customized logos and colors to align with company branding Search for specific words or phrases within a document or database Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Engage in direct, instant messaging with customers, users, etc. View and track pertinent metrics to find patterns and gain insights from data Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track, manage, or resolve user requests and IT incidents/issues An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.6 (149) 4.6 Based on 149 reviews ## Pricing Value for money 4.7 (140) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/188710/Gist/pricing/) Support Suite Free Forever $0.00 It includes: - 2 Support Seats Included - Android) - Email & Push Notifications - Live Chat - Meetings & Calendar Integration - Mobile Apps (Ios - Saved Replies - Set Office Hours - Team Inbox - Unlimited Conversation History - Web - Welcome Message Support Suite Professional $29.00 Flat Rate,Per Month It includes: - 5 Support Seats Included - Automated Chat Triggers - Chat Transcripts - Everything in Free + Inbound Email - Facebook Integration - Lead Qualification Bot - Public Knowledge Base - Satisfaction Ratings - Share Articles in Conversations - Twitter Integration - Zapier Integration Support Suite Premium $99.00 Flat Rate,Per Month It includes: - Automated Assignment Rules - Automated Meeting Scheduling - Broadcast Chat Messages - Conversation Volume Reports - Everything in Professional + Custom Chatbots - Integrate With Salesforce - Live View - Real Time Message Sneak Peek - Round Robin Assignment - Team Performance Reports - Unbranded Messenger - Unlimited Support Seats Marketing Suite Free Forever $0.00 It includes: - 200 Contacts Included - Basic Email Templates - Contact Management - Contact Segments & Tags - Email Marketing - Email Personalization - Send Broadcast Emails - Signup Forms and Popups - Website & Event Tracking Marketing Suite Professional $19.00 Flat Rate,Per Month It includes: - 1000 Contacts Included - Conditional Content - Custom Email Domains - Drip Campaigns - Everything in Free + Triggered Emails - Resend Emails to Non-Openers - Responsive Email Templates - Single Step Automations Marketing Suite Premium $29.00 Flat Rate,Per Month It includes: - 1000 Contacts Included - Abandoned Cart Series - All Pre-Built Templates - Automatic Event Tracking - E-Commerce Integrations - Email Delivery Wind - Everything in Professional + Multi-Step Visual Automations Builder - Facebook & Instagram Ads - Smart Send Times Value for money 4.7 (140) 4.7 Based on 140 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (140) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (140) 4.7 Based on 140 reviews ## User reviews Overall rating 4.7 Based on 149 reviews Filter by rating 5(115) 4(29) 3(2) 2(1) 1(2) Mentioned topic Sorted by most recent Patrick F. CEO Facilities Services ### "Gist is a good choise" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 12, 2024 Pros The thing I like the most about Gist is that it is an all-inclusive platform in which you can do both marketing and business process management. Cons The thing we as a company like least, is the fact that the membership is based on the number of contacts. We have a large databases of contacts and importing them all would become very very expensive. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Quire](https://www.capterra.com/p/255521/Quire/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Aaron K. CTO Automotive ### "Elevating Team Synergy and Customer Engagement to New Heights!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 8, 2023 Pros I liked Gist's seamless integration of communication, collaboration, and automation features in one platform, providing a comprehensive solution for our team's needs. Cons While Gist is generally impressive, one area for improvement is the learning curve for advanced features, which could be more user-friendly for new adopters. Also I want to see a WhatsApp integration. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DI Dakotah I. Co-Founder Marketing and Advertising ### "Great CRM that is both simple, but powerful" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 12, 2023 Pros Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question.We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue. Cons Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are intuitive, but there are many times when you think a setting should be in one place, and it is in a submenu somewhere else. Not too bad once you get used to it, but after using it for a while, you do get a feel for how it is organized.Also, some of the tools are not super intuitive to setup and integrate with your existing solutions. They do support Zapier, but that requires a Zapier subscription to master the implementation. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Gist We went with Gist as it is well suited if you want an all-in-one solution or a good starting point for managing your customer relational management. The price is right to get started if you don't know exactly what you need for your process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Deyan K. Digital Consultant Newspapers ### "Great conversational marketing suite - chat, bots, email, but it doesn't come cheap" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 2, 2023 Gist offers a seamless conversational marketing suite, which makes communication and building relationships with your users a whole lot easier. Pros How seamlessly are web, chat, email and social media integrated altogether. Data is gathered from many difference channels, event tracking on the website adds even more context to the profile of each individual user/contact, and this all allows for some great personalization and user experience. All of these great benefits, though, are available to the Premium plan only, which doesn't come cheap at all. Cons The Support bot is an add-on, though it's one of the big differentiation factors of Gist,compared to many of the other support chat services. The Free plan is very limited, both in terms of functionality and user limits. The custom chatbots work only with the website chats, not with the other channels such as Facebook, Whatsapp etc, which means you would need to use another software if you want to automate those (which makes no sense). Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) [Dashly](https://www.capterra.com/p/175471/Dashly/) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Teng W. Co-owner Information Technology and Services ### "Streamlining Customer Communication and Marketing Efforts with Gist" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 18, 2023 Overall experience is good. The platform is feature rich and is hardly down Pros Gist plays a crucial role in our organization as a communication hub that allows us to effectively engage with leads both on our website and through email. By using Gist's chat and email features, we are able to quickly respond to inquiries and questions from potential customers and provide them with the information they need to move further down the sales funnel.In addition to its communication features, we use Gist as a CRM to manage customer relationships. With Gist's contact management features, we can easily track customer interactions on our website and record important details such as their interest and preferences. This helps us better understand our customers and provide personalized service.Gist's email marketing platform is also a key tool for us. We use it to send out newsletters and other marketing materials to our customers and prospects. With its customizable templates and easy-to-use interface, we can create engaging and effective email campaigns that drive engagement and conversions. Cons The integration plugin on the website can slow down the website speed, as shown on Google PageSpeed Insights and GTMetrix. A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reasons for choosing Gist Before choosing Gist, we evaluated several other customer communication and marketing automation platforms, including ActiveCampaign. While both platforms had similar features, we ultimately chose Gist for its more affordable pricing. For smaller organizations or teams with limited budgets like ours, Gist is an excellent choice that provides all the features and functionality needed to effectively manage customer communication and marketing automation at a more affordable price point. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stefan G. Operations & Design Director Leisure, Travel & Tourism ### "Great customer support tool with live chat & bots" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2023 Pros Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Finally, Gist’s own support team is spot on! Cons We would like to see more integrations, especially with BuddyBoss, Frill, SureMembers and SureCart. Alternatives considered [BirdSeed](https://www.capterra.com/p/161106/BirdSeed/) [Customerly](https://www.capterra.com/p/173977/Customerly/) [Crisp](https://www.capterra.com/p/151292/Crisp/) [Front](https://www.capterra.com/p/132901/Front/) [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Gist It was the value for money and the great set of features that made us choose Gist over its competitors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jared L. Founder Printing ### "Gist is one of the best Live Chat software, almost comparable to Intercom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2023 Love the software after checking out the alternatives like Tawkto, Crips, MyAlice. Gist came out tops Pros Their seamless live chat function that works flawlessly, and their mobile app, which is a huge must have for me Cons No white labelling for my level of subscription Switched from [MyAlice](https://www.capterra.com/p/242232/MyAlice/) Their live chat function isnt as seamless as Gist. Gist's live chat/dashboard is a pleasure to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kyle N. CEO Computer Software ### "Best All In One Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2023 Everything has been great, I will continue to use it and recommend it. Pros It makes it easy for us to have communication with our customers. Cons To be honest, there isn't much I don't like about the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Head of Acquisition Retail ### "Genuine diamond product that has helped reduce customer service issues with live chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 13, 2023 Really impressed with the support, quality of the product and the breadth of features available. Pros Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist Cons Little confusing on the use of multiple domains Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PL Prarin L. CEO Information Technology and Services ### "Amazing tool and Well-Designed Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 10, 2023 Smooth and Well-Designed Tools Pros I've a difficult time to combine many tools to create my full-cycle of marketing workflow. And it is quite hard to integrate those tools to work togethers. Also, having too many tools with subscription pricing model, i have to keep paying more every months which makes me to hold fixed costs through years. Gist helps me fix every problems that I had and I satisfied with the tool. Cons Only unfortunate thing is ... the premium price is over my budget for real.and there are some functions in premium should be in the lower tier of LTD. Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Better Deal and Good for long-term investment Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/188710/Gist/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Confluence vs Gist](https://www.capterra.com/compare/136446-188710/Confluence-vs-Gist)[Microsoft SharePoint vs Gist](https://www.capterra.com/compare/1167-188710/SharePoint-vs-Gist)[Notion vs Gist](https://www.capterra.com/compare/186596-188710/Notion-vs-Gist)[Guru vs Gist](https://www.capterra.com/compare/188710-224830/Gist-vs-Guru)[Paperpile vs Gist](https://www.capterra.com/compare/188710-233181/Gist-vs-Paperpile)[Connecteam vs Gist](https://www.capterra.com/compare/153140-188710/Connecteam-vs-Gist)[IT Glue vs Gist](https://www.capterra.com/compare/170401-188710/ITGlue-vs-Gist)[Slack vs Gist](https://www.capterra.com/compare/135003-188710/Slack-vs-Gist)[Zendesk Suite vs Gist](https://www.capterra.com/compare/164283-188710/Zendesk-vs-Gist)[Freshdesk vs Gist](https://www.capterra.com/compare/124981-188710/Freshdesk-vs-Gist) [LiveAgent vs Gist](https://www.capterra.com/compare/102188-188710/LiveAgent-vs-Gist)[Document360 vs Gist](https://www.capterra.com/compare/177031-188710/Document360-vs-Gist)[Freshservice vs Gist](https://www.capterra.com/compare/132997-188710/Freshservice-vs-Gist)[livepro vs Gist](https://www.capterra.com/compare/165150-188710/livepro-vs-Gist)[Zoho Desk vs Gist](https://www.capterra.com/compare/169505-188710/Zoho-Desk-vs-Gist)[BOSSDesk vs Gist](https://www.capterra.com/compare/144825-188710/BOSS-Solutions-vs-Gist)[Yonyx vs Gist](https://www.capterra.com/compare/130406-188710/AGI-Self-Service-vs-Gist)[JIRA Service Management vs Gist](https://www.capterra.com/compare/188710-227102/Gist-vs-JIRA-Service-Management)[Salesforce Service Cloud vs Gist](https://www.capterra.com/compare/136189-188710/Salesforce-vs-Gist)[SysAid vs Gist](https://www.capterra.com/compare/107225-188710/SysAid-vs-Gist)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)