--- title: "Gist Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gist Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/188710/Gist/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Gist Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Gist ## What is Gist? Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses. ## What is Gist used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 149 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Starting price $29 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gist?[Manage this product listing](https://www.g2.com/products/gist/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gist 4.7 (149) VS. [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (149) Ease Of Use 4.6 (792) Value For Money 4.7 (140) Value For Money 4.4 (713) Customer Service 4.7 (140) Customer Service 4.5 (745) ## Gist alternatives [4.5 (528)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (193)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (39)](https://www.capterra.com/p/101273/Agiloft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (146)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Gist Overview ### What problems does Gist solve? Gist solves fragmented customer communication and lead-follow-up workflows by combining website live chat, chatbots, shared inboxes, email campaigns, forms, and contact tracking. Sales, support, customer success, and small SaaS teams use it to qualify visitors, route conversations, automate onboarding messages, schedule meetings, and reduce repeat questions through a knowledge base. Answer based on 118 reviews Overview ### Which roles and teams benefit most from Gist? Gist is most used by founders, owners, and executive leaders overseeing customer communication and business growth. Marketing managers and social media teams use it to capture leads, run audience messaging, and track engagement, while customer success specialists and operations managers manage support conversations, follow-ups, and customer relationships. Answer based on 149 reviews Overview ### What company size and industries is Gist built for? Gist is for small businesses, which account for 95% of reviewers, particularly marketing and advertising teams at 23%. It is designed for SaaS, marketing agencies, business and home services, bloggers, publishers, and e-commerce, with users also in computer software (13%) and IT services (8%). Knowledge management is the most common use case, cited by 57%. Answer based on 149 reviews Features and Usability ### What are the key features of Gist? Gist includes core customer communication features such as live chat, a customizable chat widget, chatbots, shared inboxes, and ticket management. Its differentiating workflow features connect contact tracking, audience segmentation, email marketing campaigns, and automated messages triggered by visitor behavior. Knowledge base management and website forms support self-service and lead capture. Answer based on 85 reviews Pricing ### How much does it cost and what fees or limitations are included? Gist offers free Support and Marketing tiers, with paid plans from $19 per month: Marketing Professional costs 19, Marketing Premium 29, Support Professional 29, and Support Premium 99. A free trial is available. Reviewers cite savings from consolidating tools, though some report confusing limits, separate contact and seat charges, and premium features beyond budget. Answer based on 29 reviews Integrations ### Which third-party tools and platforms does Gist integrate with? Gist integrates with WordPress for website chat, audience engagement, and customer tagging workflows. It also connects with Zapier, including webhook-based automation, to link Gist with other applications. Reviewers specifically describe WordPress implementation and Zapier access, though Zapier workflows may require a separate Zapier subscription. Answer based on 24 reviews Getting Started and Support ### How easy is it to onboard and train a team on Gist? Gist offers live online training, webinars, and documentation to support team onboarding. Reviewers find the interface intuitive once users learn the basics, so nontechnical team members may need initial guidance. Admins and marketing users typically need more time for workflow setup, campaigns, and advanced features. Answer based on 15 reviews Getting Started and Support ### What customer support options does Gist offer, and how do users rate the experience? Gist offers 24/7 Live Rep support. Users often describe the team as responsive, helpful, and able to resolve questions quickly, particularly during setup. However, response timing can vary by time zone, some users report delays or inconsistent availability, and a few cite slower issue resolution or communication concerns. Answer based on 72 reviews Email sending ### How well does Gist handle email marketing campaigns? Gist supports automated and broadcast email campaigns for marketing teams, with segmentation, triggers, HTML messages, and time-zone sending. Small businesses value its integrated contact list and workflow tools, while some users want more modern templates and a visual email builder. Account reviews can also temporarily interrupt sending when spam controls flag campaigns. Answer based on 36 reviews ## Features AI summary Based on 5,135 Live Chat reviews Capterra reviewers highlight these as the features buyers care about most when choosing a help desk solution: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Gist includes **Ticket Management**, which gives teams a central way to organize, assign, and track customer issues from start to finish. However, it does not include **Support Ticket Management** or **Real-Time Notifications**. Its **Ticket Management** capability helps businesses maintain order across support requests, improve response consistency, and keep customer conversations moving toward resolution. Ticket Management 4.3 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Knowledge Base Management 4.2 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Email Management 4.2 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Interaction Tracking 4.4 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Alerts/Escalation 4.4 (9) 22.22% of 9 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Reporting/Analytics 3.9 (8) 25.00% of 8 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Gist 19 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Full Text Search: Search for specific words or phrases within a document or database - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.6 (149) 4.6 Based on 149 reviews ## Pricing Value for money 4.7 (140) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/188710/Gist/pricing/) Support Suite Free Forever $0.00 It includes: - 2 Support Seats Included - Android) - Email & Push Notifications - Live Chat - Meetings & Calendar Integration - Mobile Apps (Ios - Saved Replies - Set Office Hours - Team Inbox - Unlimited Conversation History - Web - Welcome Message Support Suite Professional $29.00 Flat Rate,Per Month It includes: - 5 Support Seats Included - Automated Chat Triggers - Chat Transcripts - Everything in Free + Inbound Email - Facebook Integration - Lead Qualification Bot - Public Knowledge Base - Satisfaction Ratings - Share Articles in Conversations - Twitter Integration - Zapier Integration Support Suite Premium $99.00 Flat Rate,Per Month It includes: - Automated Assignment Rules - Automated Meeting Scheduling - Broadcast Chat Messages - Conversation Volume Reports - Everything in Professional + Custom Chatbots - Integrate With Salesforce - Live View - Real Time Message Sneak Peek - Round Robin Assignment - Team Performance Reports - Unbranded Messenger - Unlimited Support Seats Marketing Suite Free Forever $0.00 It includes: - 200 Contacts Included - Basic Email Templates - Contact Management - Contact Segments & Tags - Email Marketing - Email Personalization - Send Broadcast Emails - Signup Forms and Popups - Website & Event Tracking Marketing Suite Professional $19.00 Flat Rate,Per Month It includes: - 1000 Contacts Included - Conditional Content - Custom Email Domains - Drip Campaigns - Everything in Free + Triggered Emails - Resend Emails to Non-Openers - Responsive Email Templates - Single Step Automations Marketing Suite Premium $29.00 Flat Rate,Per Month It includes: - 1000 Contacts Included - Abandoned Cart Series - All Pre-Built Templates - Automatic Event Tracking - E-Commerce Integrations - Email Delivery Wind - Everything in Professional + Multi-Step Visual Automations Builder - Facebook & Instagram Ads - Smart Send Times Value for money 4.7 (140) 4.7 Based on 140 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (140) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (140) 4.7 Based on 140 reviews ## User reviews Overall rating 4.7 Based on 149 reviews Filter by rating Counts reflect reviews available in this feed. 5(115) 4(29) 3(2) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful Wei Chun T. Co-owner Used the software for: 3-5 years ### "Streamlining Customer Communication and Marketing Efforts with Gist" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 21, 2023 Overall experience is good. The platform is feature rich and is hardly down Pros Gist plays a crucial role in our organization as a communication hub that allows us to effectively engage with leads both on our website and through email. By using Gist's chat and email features, we are able to quickly respond to inquiries and questions from potential customers and provide them with the information they need to move further down the sales funnel.In addition to its communication features, we use Gist as a CRM to manage customer relationships. With Gist's contact management features, we can easily track customer interactions on our website and record important details such as their interest and preferences. This helps us better understand our customers and provide personalized service.Gist's email marketing platform is also a key tool for us. We use it to send out newsletters and other marketing materials to our customers and prospects. With its customizable templates and easy-to-use interface, we can create engaging and effective email campaigns that drive engagement and conversions. Cons The integration plugin on the website can slow down the website speed, as shown on Google PageSpeed Insights and GTMetrix. A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website. Christopher P. N. M. Author, Digital Marketer Used the software for: 3-5 years ### "SLICK Messenger Bot + Full Email Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 28, 2021 Been using Gist for years now--replaced Active Campaign for me--and I'm able to do all the same things with a messenger bot, too! Pros Gist's messenger bot is very powerful and you're able to put it on your website as well as all your subdomains. It's become the #1 way my visitors prefer to interact with me. I had no idea how much interaction I was missing until I installed it. Then add full email marketing and you're really flying! Cons Gist is working to improve their speed through the browser. I wish the free plan allowed for use of webhooks like the paid plans do. But $29/mo isn't bad! Bart M. Founder Used the software for: Less than 1 year ### "The all-in-one copy cat solution (and that is not necesarilly bad)" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 15, 2021 We liked it at first, we used it quite a lot, but got annoyed by its "beta" status. We wanted something that worked perfect or at least good, not just OK most of the times. I still believe they have a promising product and it probably improved quite a bit, but - although I have a lifetime subscription - I am not going back given I got so used to dealing with their alternatives. Pros I discovered Gist (when it was still called differently) and immediately bought a lifetime subscription. Its promise was to build the next Hubspot / Intercom killer solution at a way more affordable pricing point. We started off using all that was on offer: sending emails, chatbot integration, interaction tracking, building profiles, ... The team is very responsive and helped me out with multiple questions or remarks in the past. Today, we are using it only for the knowledge base solution it has on offer - which works as you expect. We switched to a more expensive alternative, Hubspot, but were not satisfied with the overall Gist experience. Cons Many of the features I have come to discover had its quirks from time to time. It was clearly a work in progress, a very promising one, yet a product that fails from time to time remains a product that fails. On the other hand, I found it sometimes hard to set things up. Once I understood how it worked, there was no issue, but being a copy cat at heart, they could have taken some of the typical flows for setup from their competitors as well. Andrew B. Andrew Beach Used the software for: 3-5 years ### "Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 23, 2019 Pros Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years. Cons Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates. Vinson L. SEO Specialist Used the software for: Less than 1 year ### "A Marketing Suite anyone can use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2019 So far I'm very happy with Gist and their support team was outstanding. They will definitely guide and help you if your stuck into a feature or experiencing some problems or issues with a certain technology that you think is not working the way it should be. Pros Really love their live chat feature as we are seeing a lot of enquiries compared to any other communication channels such as email, and phone call. We also love how you can segment all the leads who have contacted your website using their livechat, plus the other features will help you nurture your leads. Cons Their basic lead capture forms, pop-ups. Hope they can create a better editor for this one so that we can build good looking forms that are enticing for our website visitors. Dan W. Founder Used the software for: Less than 1 year ### "Great set of features, replaces a handful of other services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2019 I'm using Gist in a SaaS product to welcome and on-board new users and to send new feature emails. Also using automations to trigger messages based on certain user actions.. Users of Intercom will likely see a cost reduction by switching to Gist, and also get a handful of other integrated features included too. Pros The integration of all the features is killer. Contacts, leads, marketing emails, automation emails, knowledge base, all tie together really well. The UI is nicely laid out and easy to use. As is the APPI, if you need to dive that deep. Well thought and full featured. Cons I had a couple of issues importing contacts from my app but the support team sorted me out in a few minutes. I'd also like to see some more backend integrations, like a Ruby gem for Rails applications. Alvaro Luis A. CEO Used the software for: Less than 1 year ### "Best benefit-cost ratio software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2020 Gist is well suited to build relationships with leads and customers, to offer better support. And because of its marketing automation features could be very handy for improving collaboration in, as an example, the provision of educational services. We have worked with the companion iOS App and it is great for both the customer service team and the support team. Pros Good live chat tool. Easy to create custom chat bots robots. Capabilities to send broadcasts and drip marketing campaigns. Has a lightweight form creator that allows me to create 6 different types of forms and set the display conditions to have them show up whenever and wherever I choose. Build relationships with leads and customers. Support. Marketing automation. Cons shortcomings such as no crm are manageable. Dev H. CEO Used the software for: 1-3 years ### "A very promising Marketing Automation platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 12, 2020 If you are considering marketing automation, Gist will fit in well. It really streamlined my entire customer journey right from traffic stage to customer stage Pros Using Gist for: a) Live Chat b) Forms c) Email Sequences d) Event Tracking e) Help Desk It is handling our entire marketing automation needs Loved these features: Visual Workflow designer Live Chat performance and appearance Email Deliverability Cons No cons as such. They need more maturity and time to be comparable with Intercom Oliver B. SEO Strategist Used the software for: 3-5 years ### "Gist is a powerhouse in the making" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 27, 2019 Pros The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful. Cons Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed. Kejda G. Founder Used the software for: Less than 1 year ### "Get the Gist: one tool to rule them all" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 6, 2020 Very good, waiting for them to put some more finishing touches to WooCommerce integration. But already very useful and support is outstanding. Pros How it rolls multiple need to have tools into one: customer support, lead gen, lead nurture, marketing automation for both email and FB retargeting. Great UI and professional chatbot / LiveChat solution on the front and back end. I love the unified inbox feature too. Cons The extent of its integration with WooCommerce. Can't send proper cart abandonment emails because so far it can't generate an abandoned cart link. They're working on it though. I also don't love the extent / clarity of documentation for the automation features. A lot of power under the hood but to use very complex automations you need to ask support to clarify how various triggers / conditions work. On the flip side support is great at doing this and will help you out almost immediately. [View all Reviews](https://www.capterra.com/p/188710/Gist/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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