# Page 4 | Gist Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Gist the right Help Desk solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188710/Gist/reviews --- Gist 4.7 (149) [View alternatives](https://www.capterra.com/p/188710/Gist/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Gist ## Showing most helpful reviews Showing 76-100 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Managing Director Marketing and Advertising Used the software for: 6-12 months ### "Solid all-round product" May 9, 2021 5.0 Very easy to use. Great support Pros I like the easy of use, and flexibility of functionality. Basically everything you would need is in this package Cons Like anything, it's hard not to look at competitors and want for a small thing here and there, but overall it's solid Switched from [Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/) A deal that was offered to trial it Review Source VR Verified Reviewer No Title, Just Roles Internet Used the software for: Less than 6 months ### "All-in-one Support and Marketing Suite" April 19, 2020 5.0 A great tool for the marketing & support area of a small to medium sized organization. Pros \- simple and fast set-up - Linking between crm and supportdesk - engaged support - messenger Cons \- onboarding for new users could be even simpler Alternatives considered [Groove](https://www.capterra.com/p/177789/Groove/) Reason for choosing Gist Because it could be implemented and tested easily and quickly. Attractive pricing. Switched from [Groove](https://www.capterra.com/p/177789/Groove/) Mismatch between price and performance Review Source VR Verified Reviewer Chief Executive Officer (CEO) Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Gist, catching your opportunities" July 24, 2019 5.0 With Gist we have 24/7 online presence through our websites that eventually will catch all opportunities in converting visitors into customers. Pros The CRM Features that keep on growing continuously. Cons New Features require new learning curves and some adjustment each time. Review Source MM Milo M. Owner Design Used the software for: 1-2 years ### "Started with Chat Now it Does it All" August 28, 2019 4.0 Gist is growing and new features are added monthly and I'm super excited to see what happens next. Pros The Chat is amazing and great to use. Now I can stop using other email and marketing platforms because Gist does it all. Cons Gist needs to add more pre design elements such at email and forms are built and design for different campaigns. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing Gist Gist price point was much better then ActiveCampaign. Review Source Drew H. Website Development & Marketing Manager Computer Networking Used the software for: 1-2 years ### "Gist is my favorite marketing automation platform" February 9, 2020 5.0 I've been able to convert trial users into paying customers with no extra effort on my part, and follow up on shopping cart abandonment to boost customer lifetime value quickly and painlessly. Pros Easy to use after getting over the initial learning curve (it's got a lot of advanced features so it may take a bit of messing with everything to get the \*Gist\* of things - but well worth the effort). Makes marketing automation more precise and effective with minimal extra work or effort. Cons Not much, as mentioned in the Pros there's a bit of a learning curve but once you've gotten the hang of things it's a smooth experience. Review Source JT Jonathan T. Co-Founder E-Learning Used the software for: 2+ years ### "Valuable Part of Our Stack" April 26, 2021 5.0 We use Gist to communicate with our customers in real time and are very happy with it. Pros What I like most about Gist is that it's easy to use. I pasted some code on my site and now the conversation bubble is active. I really appreciate how I can customize which pages it appears on. Cons I would like a few more of the features available in the mobile app, but I understand that that would be hard to implement. The app does a great job at making the chat available to me everywhere. Review Source Arpad S. Brand Designer | UI, UX & Visual Designer Construction Used the software for: 6-12 months ### "Ambitious All-In-One Marketing Solution with great focus on Customer Engagement" August 1, 2019 4.0 Our main use of Gist is for customer support via the Live Chat functionality on our corporate website. This was the strongest selling point when they released the service and still is the main reason we use it. It also functions as a lightweight CRM and has many lead generation tools. Pros 1\. LiveChat is great, it even supports many languages, which is very handy if you're website visitors are not native english speakers. 2. The CRM module offers basic information about your visitors, which helps in crafting your audience segmentation. 3. It has integrated email campaigns. This wasn't extensively tested by us, but it'll be perfect for mid-sized audience with just a few thousand subscribers. Cons 1\. Email editor could use some improvements. 2. Would be nice to have a more robust CRM module. Review Source Roxana I. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Easy to use; Time saver" January 2, 2020 5.0 Pros As a Digital Marketer and Customer Success Manager, I love it when a platform replaces multiple tools - it helps me to keep things organized by focusing on that matter the most. I use it daily for live chat, email marketing automation. Cons I do feel the need for modern email templates, or at least the possibility to personalize multiple items from the existing templates. Review Source HK Hardik K. Director Information Technology and Services Used the software for: 1-2 years ### "Chat, Email Automation and Now Help Desk - All in One Solution" August 16, 2019 5.0 It was great experience till now and they are improving it day by day. Pros It's eliminate the use of multiple products. Easy to use all in one solution with Automation. Cons Admin UX was not that must great, But now they are working on it. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source VR Verified Reviewer Co-Founder Information Services Used the software for: 6-12 months ### "Great overall experience" July 24, 2019 5.0 Pros The features. Developers listens to the community and roll out updates actively. Cons Usability is not the main feature. Workflow and initial setup is bit of a learning curve. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source Fran J. Owner Marketing and Advertising Used the software for: 2+ years ### "Gist is really neat!" August 8, 2019 5.0 Pros I love Gist. That I get a really neat chatbot and insights into visitors on my site has been useful and eye opening. And then there's the email marketing. I am now actually sending out emails to a list which I hadn't done regularly before when using other solutions. Cons I've been a little confused about flowing subscribers from one list to another but I just have to spend more time in the tutorials. Review Source Mark J. CEO and Co-Founder Retail Used the software for: 1-2 years ### "Great balance of features and simplicity" October 3, 2019 4.0 We got twice as many drip campaigns going. Pros So easy to set up and get Drip Campaigns working. Cons Lack of some Drip Email features such as BCC. Alternatives considered [Mailshake](https://www.capterra.com/p/164705/Mailshake/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Gist Value for money and simplicity. Switched from [Mailshake](https://www.capterra.com/p/164705/Mailshake/) Cost Review Source AC Anthony C. Founder Marketing and Advertising Used the software for: 2+ years ### "Recommend Gist for Automation Marketing" May 5, 2020 5.0 I look around to find the "personalize Chat Prompts" feature a long time and I found it on Gist. I have more messages from my visitor when I use them. It helps me build a relationship with my visitors. Pros I love a special feature on Gist, it's Show a Chat Prompts when trigger activity on your site. Cons Gist didn't run chatbot on the Facebook platform. They run chatbots on their own chat platform only. Reason for choosing Gist It has good features and good price. Review Source Audrey M. CEO Computer Software Used the software for: Less than 6 months ### "Great for earl stage startups" October 12, 2020 4.0 Pros A good combination of features that are required by early stage startups Cons Needs to include properties on events ingested from Segment Alternatives considered [Ortto](https://www.capterra.com/p/131879/Autopilot/)[Drip](https://www.capterra.com/p/164933/Drip/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Switched from [User.com](https://www.capterra.com/p/225129/Usercom/) Feature set and ease of use Review Source UM Ura M. Owner E-Learning Used the software for: 2+ years ### "Great Customer Service" February 4, 2020 5.0 My overall experience with Gist is great! The service is what keeps me as their loyal customer. Pros Having the ability to have an email list to communicate to my audience, The ease of setting up with customer service. The community is awesome! It's a place to share learning. Having the ability to communicate to website visitors from through chat. Cons There's a learning curve. In the beginning, learning how to set up campaigns were difficult. The opt-in forms are not easy to customize for my brand. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Automated emails and the ability to market my company without all of the added fees. Review Source Kyle N. CEO Computer Software Used the software for: Less than 6 months ### "Best All In One Software" February 21, 2023 5.0 Everything has been great, I will continue to use it and recommend it. Pros It makes it easy for us to have communication with our customers. Cons To be honest, there isn't much I don't like about the software. Review Source VR Verified Reviewer Entrepreneur Internet Used the software for: 1-2 years ### "All in one automation tool" July 26, 2019 5.0 We create our own Chatbot in no time, without having to program for it. Pros chat is simple for our customers to understand Cons The IOS app could be better, in app notification for more workspaces could be better. Review Source BW Bruno W. Founder Computer Software Used the software for: 1-2 years ### "Gist is an All-In-One solution for the needs behind a website" August 5, 2019 5.0 I was looking for a solution for the backend scripts behind our website, mailings. I was one of the first adopters of the system. My goal was to have a good reason not to do it ourselves or stay behind trends. The team of Gist kept delivering more value with more features. They became an inspiration on marketing tools and practice. For example I discovered the liveview feature, now I'm thinking how to use it for better understanding of our audience. Pros Chatbox widget, that was my initial requirement Forms and contact database Ability to add attributes to contact database API to connect with our scripts Cons I wished the customization of the look and feel be more comprehensive. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Gist The price, the existing set of features at that time (2017), seeing a new startup apply her tools to grow and learn from them. Review Source Michael N. owner Public Safety Used the software for: Less than 6 months ### "Gist is not what it's made out to be" October 18, 2019 4.0 I was looking for a "helpdesk" solution with near time chat from our website. Pros I like the ability to see each page a user has visited on our website and I like being able to reply to customers in near real time. Cons It's very un-intuitive and it is too easy to accidentally change or delete data if you click on the wrong icon. What I find most dismaying is there is no way to cancel the account. Once you are signed up, you held hostage. You cannot cancel from the account page nor the subscription page. There is no way to reach someone live and they do not reply to email. Reason for choosing Gist The reviews were good and from the description on their website it seemed like a good fit. It wasn't. Review Source DR Daniele R. CEO Computer Software Used the software for: Less than 6 months ### "Affordable price for Essential Marketing Tools" April 22, 2020 5.0 Pros 8 powerful tools to increase my business. GIST is the perfect tool to handle automation: marketing, support, knowledge base, forms, bots, tracking and much more. Your perfect ally! Cons I do not dislike anything. GIST has a LOT of functions and it's not always so easy to understand which tool to use for a specific goal. They have many article and videos, but I would suggest to add more documentation for advanced functions and scenarios. The support team is always available and ready to help though. Alternatives considered [Customerly](https://www.capterra.com/p/173977/Customerly/)[Crisp](https://www.capterra.com/p/151292/Crisp/) Reason for choosing Gist GIST is a very complete tool, an unique platform to mange automations and support for your customers. Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) GIST has much more functions at cheaper price! Review Source VR Verified Reviewer Head of Acquisition Retail Used the software for: Less than 6 months ### "Genuine diamond product that has helped reduce customer service issues with live chat" February 13, 2023 5.0 Really impressed with the support, quality of the product and the breadth of features available. Pros Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist Cons Little confusing on the use of multiple domains Review Source Nicole V. Owner Professional Training & Coaching Used the software for: 6-12 months ### "Nice tool to work with" October 27, 2019 5.0 I can chat with customer if i want to, also i can shut it down very easy. But my main goal is for getting leads and then email the customers for sales Pros It had a great end easy overview. You can make a funnel easaliy and plan emails so you can work by bulking Cons It would be easier when i can set the tool in dutch so it will work even more handier Review Source LL Larry L. Manager Retail Used the software for: 2+ years ### "Gist: A very hardworking platform that listens to customers and constantly innovates and excels" July 26, 2019 5.0 Very good and they are always supportive via live chats. Pros Live chat (with integration to FB Messenger), Email marketing, Live tracking. Cons Steep learning curve especially workflow. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Gist Cheaper Review Source AT Amit T. Cofounder Financial Services Used the software for: 1-2 years ### "Gist - Perfect companion" July 25, 2019 4.0 Overall, it has been pleasant experience using Gist. They have built many exciting functionality over a period of last one year and that has made it worthwhile. Pros Live chat, Live view, Knowledge base and email broadcasting. Cons Mobile app. No integration with Facebook messenger Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) It was not offering what we needed the most - Usability on the front end. Review Source Luis A. P. Ceo Automotive Used the software for: 1-2 years ### "Gist IS the bomb" July 26, 2019 5.0 Pros To be honest I like everything. Been on Gist since its early beginning Cons To be honest there isnt anything I dislike. Review Source Similar Products Featured