# Page 5 | Gist Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Gist the right Help Desk solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188710/Gist/reviews --- Gist 4.7 (149) [View alternatives](https://www.capterra.com/p/188710/Gist/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Gist ## Showing most helpful reviews Showing 101-125 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kaushal B. Co-founder Information Technology and Services Used the software for: 6-12 months ### "Best customer support Automation Product" September 1, 2019 5.0 We are using GIST for our product after sales customer support system and luckily we have found our requirement through GIST. GIST is Best ! Pros Gist have many solutions but majorly we like its email automation. Cons In all of its solutions, web forms are somehow very basic. Reason for choosing Gist Smooth and ease to use Review Source Madhav B. Marketing Lead Marketing and Advertising Used the software for: 1-2 years ### "Great for bloggers" July 26, 2019 4.0 It's been great - it's matured into a beautiful tool with a ton of functionality. As someone who runs a blog, it solves multiple pain points for me. Pros Their live chat is top notch, but I've recently been using their Twitter chats integrations - which is quite good. Drip emails also looking good. UI is easy. Support team's available quickly so I like that. Cons Even though the UI is easy, some times I'm struggling to find the option to perform a certain action. Review Source JL Jared L. Founder Printing Used the software for: Less than 6 months ### "Gist is one of the best Live Chat software, almost comparable to Intercom" March 3, 2023 5.0 Love the software after checking out the alternatives like Tawkto, Crips, MyAlice. Gist came out tops Pros Their seamless live chat function that works flawlessly, and their mobile app, which is a huge must have for me Cons No white labelling for my level of subscription Switched from [MyAlice](https://www.capterra.com/p/242232/MyAlice/) Their live chat function isnt as seamless as Gist. Gist's live chat/dashboard is a pleasure to use Review Source PC Pranaya C. CEO Telecommunications Used the software for: 1-2 years ### "Gist - A new way to automate your business" July 30, 2019 5.0 Gist has helped me improve the marketing automation, pre-sales, and support on my website. I was able to generate 1000's of leads after implementing Gist. Pros Ease of use Simple layout Fast loading Quick assignment Cons Account management: It feels complex Tag management: Could be better Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Cost Review Source JD Jorge D. CMO Financial Services Used the software for: 1-2 years ### "Affordable price for Essential Marketing Tools" August 2, 2019 5.0 Pros The focus they give to email marketing with a very popular concept. The Live Chat Bubble. Cons Slowly integrating with popular software platforms. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Because of the affordability and their focus to email marketing and increasing sales. Review Source FJ Fredrik J. CEO E-Learning Used the software for: 2+ years ### "Poor customer support that don't really give you any support" January 30, 2023 1.0 Have not really been able to get it working and I have a free lifetime plan. But, that is normally how things go. If it is cheap then it normally is not worth you time. Pros The most useful part about Gist is that I don't need to use it since there are many other systems out there that offers what they do. Cons It is not easy to get started and their support leaves a lot to wish for. Reason for choosing Gist Sounded like a great deal. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Wanted to try something else and like i mentioned. There was a deal that sounded good. Review Source DC Dave C. Director Design Used the software for: 1-2 years ### "Its come a long way - a really solid product now" November 26, 2019 4.0 Really great overall experience with the company and they seem genuinely interested in the feedback they receiver from their users. Pros I have been a account holder since Gist earlier days when it was known as Convertfox. It has come a long way since then. There are some serious competitors in this space, but Gist is on its way to the top of the list. Heres just a few things that I love about Gist: - They have been adding features at a rapid pace over the past year. - The new visual workflow tool is really impressive. - Auto capture - so you have contact data added to your contacts. - Webhooks + Zapier access! - They now have remade template workflows. Huge timesaver. - Very affordable. You will not find a better product in their pricing range. Cons Overall I’m very pleased with Gist. My main complaint is the lack of a basic CRM. This feature is on the roadmap, but has yet to be delivered. I’m going it will launch in 2020. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Gist Price & Features Review Source Steven C. Business Development Automotive Used the software for: 6-12 months ### "Great Product for my wordpress website!" October 22, 2019 5.0 Pros \- Ease of Use - user interface - perfect for gathering emails of anonymous visitors Cons \- I can't add support@domain.com - Delay in arrival of chat to my inbox Review Source BR Borhan R. Event Planning Entertainment Used the software for: Less than 6 months ### "Exceptional service from Gist" February 6, 2020 5.0 Pros The fact that it combines all the features I was already using on different platforms into one is what I like most about Gist. Email marketing, Social Media connect with customers, contact forms, and live chat all-in-one is the big feature I like most. Cons Everything is great about Gist. One area to improve would be to work with Ticket Tailor in collecting emails from customers who have made a purchase. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing Gist Pricing is why I chose Gist over Drift. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) The all-in-one solution Gist provides. Review Source Ryan S. CEO Telecommunications Used the software for: Less than 6 months ### "Better than the Competition!" December 4, 2019 5.0 Pros An all in one marketing software that is far better than the competition and at half the price. It does all sorts of marketing automation. I can't believe I found out about them now. I wish I knew about them when I purchased HS. Cons The support staff isn't always available during US hours Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Price Review Source LAC Luis Alberto C. Ing. de Sistemas Computer Software Used the software for: 2+ years ### "Best option to grow your business" July 23, 2019 5.0 Pros Easy to use Best value for money Has a live chat and email marketing Cons Does not have two factors authentication. Reason for choosing Gist Gist gives me more value for money and other great tools. Review Source VR Verified Reviewer Social Media Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Gist saves my time" February 11, 2020 5.0 Pros I like that it is very simple to use and intuitive. I didn't have to struggle with learning an outdated website. Cons The loading time. Sometimes, the platform would take seconds, other minutes, other times it doesn't load at times. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) The price and a better return on investment. 😊 Review Source VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "Does what it should at a fair price" March 2, 2020 5.0 Very happy, would gladly recommend. Pros Great chat & drip email functionality. They keep developing the product. Cons As with any new software there are occasional growing pains but we think the tradeoff is worth it. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom pricing is a blood sucking squid. Very happy to leave. Review Source VK Vitali K. CEO Accounting Used the software for: 1-2 years ### "Cool chat for your customers" July 25, 2019 5.0 We use on the website of the company to communicate with visitors and customers. Convenient chat bot to capture new leads Pros I like this product. Very easy to install and configure. The team is also pleased with the interface and management. Cool new features: - Live View - Message Sneak Peak - AutoCapture Cons Need capture utm parameters like utm\_source, utm\_term and other Review Source SM Stefano M. Design Strategist & Trainer & Facilitator Professional Training & Coaching Used the software for: 1-2 years ### "Gist - turn users into paying customers" July 15, 2019 5.0 I've been using Convert Fox since day one, then rebranded as Gist, I can say that Jitta and the team have placed an amazing effort in this platform which is growing fast adding new features and capabilities. Pros Easy to install use, the possibility of tagging users, creating a drip campaign, integration with other software. Cons My only complaint is the missing ability to easily create forms. Review Source GH Gerry H. Web Design and Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "Great Client Acquisition and Management Tool" July 25, 2019 5.0 Keeping in mind the experiences I have had with tools similar to Gist, Gist is highly polished, easy to use, and quite simply... works. My support experiences with Gist have always been quick and painless. Pros I love the integration of chat, booking and email marketing (to name a few). Gist allows you to effectively engage with and nurture both clients and potential clients. This is extremely helpful to have all in one place. Cons I would love to see more customization options for booking (colors, images, fonts, etc.). Reason for choosing Gist Gist is just so much more polished and functional than similar products. The "new" Gist interface looks great and is super-easy to navigate. Review Source Dustin D. Director of UX development, social media and SEO/SEM Marketing and Advertising Used the software for: 1-2 years ### "Great tool and helpful team " July 12, 2019 5.0 Great team and tool, thanks Pros Gist keeps growing and adding new awesome features! Cons Hate that some of the features don’t get added to the early adopters plans we purchased, and pushed to upgrade to use the new features to their fullest. When early ltd adopters we’re sold the whole product. Review Source SW Stefan W. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 1-2 years ### "MY BEST TECH INVESTMENT IN 3 YEARS SO FAR" July 25, 2019 5.0 I love GIST better than i loved CONVERTFOX Pros Its a game changer software that automated a lot of my comunication with my current and furute patients .. I´m always recommending this to all of my friends.. Cons As i´m a health professional, it was not easy the learning curve.. it could be a little easier.. but maybe its me ! :D Review Source HN Hafsa N. CEO Education Management Used the software for: 1-2 years ### "Ease of Use" July 25, 2019 5.0 Pros Constant New Features I can reply to a message via my email inbox. Sending emails to all of my leads had never been easy before Gist. Cons The only thing I wanted was the ability to see the number of active visitors on my site and that too has been added today, so for me, there are no cons at all. Review Source Samuel B. Partner Information Technology and Services Used the software for: 1-2 years ### "Easy to use and to implement" August 6, 2019 4.0 I'm able to help my users easily, I can see how they get on a specific page where they have a problem. Pros This was really easy to implement : a simple js code and that's it. Cons This a a cloud solution that I can't use for some of my clients with restrictive cloud policies. Review Source Josecar P. Marketing Strategist Marketing and Advertising Used the software for: 1-2 years ### "A nice automation tool with many extras" November 11, 2019 4.0 Pros The automation based on website actions is a great feature. Their live chat is fantastic. Cons I wish they would have smart tags and base conditional rules on those tags like in Active Campaign but well the quality for the price is more than fair when compared with competitors. Review Source Donald C. Founder, Business Director Marketing and Advertising Used the software for: 6-12 months ### "Gist is a great email automation and online customer support tool" March 28, 2020 5.0 Positive experience, helps us keep in touch with customers and email subscribers Pros Strong suite of features, value for money Cons Looking forward to more templates for emails and workflows Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Gist More features we need Review Source Tobias M. Online Nerd Marketing and Advertising Used the software for: 6-12 months ### "Powerful all-in-one platform for sales and service" April 17, 2020 5.0 Our overall experience using Gist is great. It is helping us a lot with our customer support. Turning our visitors into leads is simply awesome. Pros The live chat customer support is such a great tool. It was also very easy to implement the live chat with our WordPress site. Cons It was a bit hard to getting started because of all the opportunities the tool provides. Took some time to get a full overview of the tool. Review Source SS Stefan S. Founder Computer Software Used the software for: Less than 6 months ### "Great experience with Gist" January 24, 2020 5.0 Great experience so far with Gist. I’m sure it will get better with time. Pros All-in-one software for SaaS. You don’t have to pay for different solutions to get things done. Cons Messenger functionality is not the best it can be. I liked the way Intercom approached visitor nudging. Gist could get some ideas from them. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Gist All-in-one solution Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom got too expensive for what it offered Review Source MN Mark N. Owner Furniture Used the software for: 6-12 months ### "Amazing suite of tools - a must for every business owner" December 5, 2019 5.0 We have only scratched the surface of what is possible with Gist - the price of it is a no-brainer for what you get. Features coming all the time. Pros Feature Packed - pretty much does everything you could wish for to help provide great customer service Cons Sometimes a little slow to load up - but not very often. I think the tools is developing really well but some features are a little slow to launch Reason for choosing Gist Much more feature packed Review Source Similar Products Featured