--- title: "Novi AMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Novi AMS the right Association Management solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/188714/Novi-AMS/reviews/" page_type: "reviews" language: "en" --- Novi AMS 4.9 (131) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Novi AMS Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews PH Paula H Accounting Database ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “This platform brings the accounting transactions in collaboration with the member renewals and registrations seamlessly for great membership management and process flow. “ March 23, 2026 Alan D Executive DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The biggest limitation is that, as our organization has become more sophisticated with data and automation, there are times when we want more advanced reporting, customization, or workflow functionality than Novi provides natively.“ August 14, 2026 Kate S Member Engagement ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Website management, customer support, ease of use, integration of event software, the classes they hold (recorded and live) Membership management when it comes to prospects as well as members, etc.“ February 3, 2026 JS Jane S Special ProjectsEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Right now it's still difficult to quickly search members in Novi by their locations as the state fields can be entered by people in various formats.“ January 22, 2026 Alan D Executive DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I also really value Novi's integrations and openness to tools such as Zapier and APIs.“ August 14, 2026 John O Membership Experience and Education DirectorHigher Education, 2 - 10 employeesUsed the software for: More than 2 years. “We don't expect perfection, and they will admit when they made a mistake.“ August 1, 2025 RC Robert C Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We love how user-friendly Novi AMS is and how seamlessly it integrates with QuickBooks and the other software platforms we use.“ August 16, 2026 JK Jason K Executive DirectorEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “You cant have an out-of-the-box software that fits everyone, but NOVI will listen to you and see if they can figure it out. “ May 30, 2023 ## Showing most helpful reviews Showing 1-25 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chip T. Executive Vice President Non-Profit Organization Management Used the software for: 2+ years ### "NoviAMS is Unrivaled" August 10, 2026 5.0 Honestly, having Novi as our AMS is the equivalent of adding 2-3 full time people for my team. It is unrivaled in quality, and more importantly unrivaled in company culture. Their client retention rate speaks for itself. Pros My previous association was one of the first to launch when Novi was just a "baby" AMS several years ago, and it completely changed the game for us. My current association now has two Novi instances (one for FAA and one for our PAC), and it's an amazing product that just keeps getting better. For us, the seamless way Novi handles complex membership inheritance structures, accounting, event management, and data integrity/security are unparalleled. It's telling that the amazing product usability as an admin is rivaled only by how easy it is for our members to engage with us to register, pay invoices, etc. Perhaps most importantly, and I know it sounds cliche, Novi is absolutely a customer-centric and customer-driven company. They have invested heavily in maintaining the culture that made them so special even as they have scaled to a much larger AMS. Cons It's hard to find much to criticize about Novi, because it just works so well across every fundamentally important component (and then some). If I was being nit picky (really nit picky) I'd say having a few more website templates off the shelf would be great, but I know they are already building those out! (And, they are super cool.) Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) We switched for a number of reasons. In large part, because Novi is so much more robust. Review Source Response from Novi AMS August 11, 2026 Thank you so much for this incredible review, and for being with us since the very early days when Novi! Your point about culture really stuck with us. Staying customer-centric as we've scaled is something the whole team works hard to protect, so hearing that it still comes through clearly means a lot. We appreciate you flagging the website templates too. More are on the way, and we're glad the direction is landing well so far. Being described as the equivalent of 2-3 full-time team members is about the best compliment we could ask for. Thank you for trusting us with something so central to your operations, and for taking the time to share this. Alan D. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "An Association-Focused AMS That Actually Listens to Its Customers" August 14, 2026 5.0 Our overall experience with Novi has been very positive. I have recommended Novi to other associations and have been willing to serve as a reference because I think it is an especially strong option for small and mid-sized associations that need a capable AMS without having a dedicated technology department. What separates Novi for me is not simply the software. It is the combination of the product, the people, and the customer community. Their team is accessible, understands association management, and actively involves customers in discussions about where the product should go next. We have also been able to extend Novi through integrations and automation, which is important to us because we tend to push technology harder than the average association. There are certainly areas where I would like deeper reporting, additional customization, and more advanced functionality, but Novi has been willing to listen to those requests and continues to evolve. No AMS is going to do absolutely everything an association wants out of the box. Novi strikes a very good balance between functionality, ease of use, cost, and the ability to connect with other tools. Pros What I appreciate most about Novi is that it feels like it was actually built for associations by people who understand associations. It handles the core membership, website, events, e-commerce, communications, and financial workflows well without requiring a large IT staff to manage it. The website platform was initially something I was concerned about because of its more structured/template-based approach, but in practice we have been able to build a professional and useful website without spending an excessive amount of staff time maintaining it. I also really value Novi's integrations and openness to tools such as Zapier and APIs. We use automation extensively, and being able to connect Novi with other systems has allowed us to build workflows beyond what the AMS does natively. Novi listens to its customers. Their "You Decide" process, customer advisory opportunities, user community, and willingness to discuss feature ideas are unusual for a software company. I have submitted ideas directly to their team and have consistently felt that the feedback was actually heard rather than disappearing into a support ticket system. Cons The biggest limitation is that, as our organization has become more sophisticated with data and automation, there are times when we want more advanced reporting, customization, or workflow functionality than Novi provides natively. For example, we have wanted better ways to analyze website form submissions, retain searchable submission data, report on where inquiries originate, and export that information. In some cases, we have built our own solutions using Zapier or other tools because the reporting or workflow we wanted was not available directly inside Novi. Novi continues to add functionality, integrations, and newer tools, so some of these limitations have improved over time. Their team has also been very receptive when we explain the business problem behind a feature request. Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/) Reason for choosing Novi AMS GrowthZone seemed to have a lot of 'red' flags during the demo process. It seemed to have a lot of features but not a lot of thought in those features. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) Lack of customer support, lack of features and updates. YourMembership paywalled any new updates and features. Review Source Response from Novi AMS August 18, 2026 This review means a lot. Thank you for taking the time to share this level of detail! We're glad the product, the team, and the community have added up to something that genuinely works for you, especially given how much you push the platform through integrations and automation. Your point on reporting and customization is well taken. It's the kind of specific, business-problem-framed feedback that actually moves our roadmap. We'd love to hear more about the form submission and inquiry-tracking use cases directly if you're open to sharing. Thank you for recommending us and for being willing to serve as a reference, really appreciate the time and care your took to write this up! SL Sylvia L. Association Executive Professional Training & Coaching Used the software for: 1-2 years ### "Using Novi For a Couple of Years" March 31, 2021 4.0 We use NOVI for the PBAA day to day business such as accounting, events..etc. I enjoy that there are many options on Novi but some can be confusing. Before the last update I was unable to pull up a report of who had joined or dropped. This has been fixed as there is a simple click on button that says Add Report/Drop Report which is very helpful!!! To set this entire thing up a couple of years ago, it was a LONG process that requires lots of time. Now, having a few years under my belt, it has simplified. If you decide to use NOVI, during the set up make sure whoever is going to be using NOVI participates in the training/set up along with you-it makes things a lot easier in the long run. There are a lot of helpful articles if needed! Pros Lots of support from staff. Various categories. Cons Some features can be confusing or are not simplified. Review Source Response from Novi AMS April 13, 2021 Hi Sylvia! Thank you so much for the candid review and I'm glad to hear the new reporting feature has been helpful and much faster to pull. Rhonda P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Best decision we made for our association" August 11, 2026 5.0 Novi is extremely user friendly with a team of professionals available to offer additional support. Onboarding was smooth and our staff quickly learned the software. We actually have an AMS that works for us instead of against us. Pros From day one of our partnership, the Novi team has been supportive, patient, and ready to work to solve the pains I had experienced with our previous systems. No more bouncing between software for events, renewals, and a member portal. Novi is user friendly, with systems and work flow that just make sense for associations. Cons I cannot think of anything I dislike about Novi. Any time there is a situation that I am struggling with, the Novi team will work with me to get the solution needed. Alternatives considered [YourMembership](https://www.capterra.com/p/76329/YourMembership/) Reason for choosing Novi AMS Novi was just an overall better product. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) We were looking for a product that covered all the moving parts of association management. Review Source Response from Novi AMS August 13, 2026 Thank you so much for taking the time to leave us a review Rhonda! We're so glad to hear that Novi has made a positive impact on your association! RC Robert C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "NCFAA & NOVI" August 16, 2026 5.0 As one of Novi’s earliest clients, we’ve had the privilege of growing alongside them and watching Novi evolve from a company serving a handful of associations into an industry leader. Throughout that growth, what has always stood out to us is the relationship they build with their clients. Novi listens, understands the challenges associations face, and continually looks for ways to help us adapt, improve, and move forward. We truly value that they don’t simply provide us with a member management platform—they are a trusted partner invested in our success. We’re incredibly appreciative of our longstanding relationship with the Novi team and would highly recommend them to any association looking for a partner committed to growing and succeeding alongside them. Pros We love how user-friendly Novi AMS is and how seamlessly it integrates with QuickBooks and the other software platforms we use. On the rare occasion that an issue arises, the Novi team is always knowledgeable, responsive, and quick to help. Their exceptional support and timely solutions keep our operations running smoothly with minimal disruption. Cons I look forward to additional resources to improve event check-in processes and trade show data sharing. Alternatives considered [NAA Click & Release](https://www.capterra.com/p/234063/Blue-Moon-Software/) Reason for choosing Novi AMS Novi had the best rates and we trusted them to make the system work for our association. Review Source Response from Novi AMS August 18, 2026 Thank you for this, Robert, and for being with us since the early days. Seeing that relationship grow over the years, and hearing that you still feel like a true partner rather than just a customer, means a lot to our whole team. Glad QuickBooks and the rest of your tools continue to integrate smoothly. On event check-in and trade show data sharing, noted. That's an area we're continuing to build out, and it helps to know it's on your radar too. Thank you for trusting us early on and for recommending Novi to others! Danielle B. Sales and Member Relationship Manager Non-Profit Organization Management Used the software for: 2+ years ### "Not Just an AMS. Novi Is a Partner." August 18, 2026 5.0 Novi has genuinely transformed the way our association operates. It has helped us professionalize and streamline our internal processes while creating a more consistent experience for our members. We have greater visibility into our data, stronger processes around the member lifecycle, better insight into retention and revenue, and a much clearer understanding of where opportunities and gaps exist. What I value most is that Novi has grown with us. As our strategy has become more sophisticated, we haven't outgrown the system. Instead, we keep finding more ways to use it. And I think that is where Novi really stands apart. I don't feel like a customer who purchased a piece of software and now has to work within its limitations. I feel like we have a technology partner that cares about where our association is going and wants to help us get there. There are plenty of AMS platforms that can store member records. Novi helps us actually understand and serve the people behind those records. That distinction means everything to me. At this point, it is difficult for me to imagine managing our association without Novi. It isn't simply a database or software platform for us. It is a strategic tool that has helped us become a more organized, data-driven, member-focused organization, and I genuinely love using it. Pros Novi has been a game changer for how our association operates. Our team is at the heart of everything we do, and Novi gives us the infrastructure, visibility, and tools to do that work better. What I appreciate most is that it goes far beyond simply storing member records. It gives us real visibility into our members and their entire journey with us. We use Novi to manage membership, events, communications, billing, engagement, relationships, reporting, revenue opportunities, and so much more. Having all of that information connected has dramatically improved the way we operate. Our data is cleaner, our processes are more consistent, and our team is able to make much more informed decisions about onboarding, engagement, retention, and growth. I am a VERY heavy Novi user, and I continue to discover new ways to use the platform to solve problems and improve the member experience. Just as importantly, the Novi team truly understands associations, and their approach to collaboration is unlike anything I've experienced with another software company. I bring them some pretty wild ideas, usually based on a problem we're trying to solve or something I wish the system could do, and they never make me feel like I'm asking for too much. They listen, ask questions, help me think through the idea, and when it makes sense for Novi and other associations, they genuinely look for ways to incorporate it into the product roadmap. I cannot overstate how much I value that. There is something incredibly rewarding about using a platform where you feel like your feedback can actually help shape what comes next. I don't feel like I'm submitting feature requests into a black hole. I feel like I'm collaborating with people who are just as excited as I am about finding better ways for associations to operate. They don't just build software for associations. They build it alongside the people who use it every day. Cons As our organization has become more sophisticated, there are naturally things I wish we could customize even further or accomplish more easily within the platform. Occasionally, we run into a workflow or membership structure that requires us to get creative with how we configure it. If I had to identify an area where I would love to see more flexibility, it would be the front end of the website. There are some limitations when it comes to design, customization, and creating more sophisticated front-end experiences. We have occasionally wanted to do something more creative with a page or member experience and found that the website tools don't offer quite as much freedom as we would like. That said, Novi's willingness to collaborate makes these limitations much easier to navigate. I have always felt comfortable bringing challenges and ideas to their team. They listen, help us think through solutions, and genuinely seem invested in understanding how associations are evolving. My "cons" are usually less about being unhappy with Novi and more about me constantly pushing the boundaries of what I want to do with it! Review Source Response from Novi AMS August 25, 2026 Thank you for this incredibly thoughtful review Danielle! Knowing that Novi feels like a true strategic partner, not just a piece of software, means everything to us. We also appreciate the feedback on front-end website flexibility. It's exactly the kind of input that shapes what we build next. Grateful to be growing alongside you. Caj J. Senior Learning and Development Specialist Real Estate Used the software for: 1-2 years ### "I Love Using NOVI!" August 12, 2026 5.0 I’ve been using Novi AMS for about two years now, and it has honestly been one of the easiest systems I’ve ever used. It was very easy to learn and navigate, even without much training, although Novi does provide great training and support when needed. I love how simple it is to manage our website and membership records all in one place. I also really appreciate that Novi is constantly adding new features and improvements based on the needs and feedback of its users. Overall, my experience with Novi has been very positive, and it has made managing our day-to-day operations much easier. Pros I love how easy Novi makes it to manage and update our website. It’s very user-friendly and allows us to make changes quickly without the process feeling complicated. It makes day-to-day website management so much easier. Cons The reporting functionality is probably what I like least. While it’s helpful to have the data available, I think the reporting tools could be more intuitive, flexible, and easier to customize. More options for creating and pulling reports would make the platform even more useful. Review Source Response from Novi AMS August 18, 2026 Thank you for sharing your experience! Two years in and still finding it easy to use is exactly what we aim for! We're glad the website and membership tools have simplified things day-to-day. On reporting: noted, and appreciated. We're always working to make the platform more flexible, and feedback like yours helps us prioritize what to build next. Thanks for taking the time to share your feedback! MR Monica R. Executive Vice President Real Estate Used the software for: 2+ years ### "AAGO highly recommends NOVI AMS! " August 10, 2026 5.0 We couldn't be happier with our experience with NOVI AMS! What truly sets them apart is their customer service; the team is always so helpful, no matter the question or challenge we bring to them. What we appreciate most is that NOVI genuinely listens to their customers. Rather than offering generic responses, they consistently work with us toward real solutions that fit our organization's needs. It's clear they value feedback and are committed to continuous improvement. Beyond the support, NOVI has built a product that makes our jobs significantly easier. It allows our team to better serve our membership, streamlining processes that used to take much more time and effort. If you're looking for an association management system backed by a responsive, solutions-oriented team, we highly recommend NOVI AMS! Pros What we liked most is the sense of community NOVI AMS has created within association management. Their team is always so helpful, genuinely listens, and consistently works toward real solutions; it feels less like a vendor relationship and more like being part of a community invested in helping us better serve our membership. Cons What we liked least was that creating reports had a bit of a learning curve at first. However, with the help of NOVI's help articles, my team and I were able to navigate the process and now create reports with confidence. Review Source Response from Novi AMS August 11, 2026 Thank you so much for this thoughtful review Monica! The word "community" means a lot to us, it's exactly what we hope people feel, not just a vendor relationship, but a team invested in helping you serve your members well. We're glad the help articles got you and your team comfortable with reporting, and it's great to hear you're building reports with confidence now. We'll keep that learning curve in mind as we look for ways to make it even smoother from the start. Thank you for taking the time to share this, and for recommending us! Christina M. Education and Digital Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Join the best of the best" August 11, 2026 5.0 Pros The Novi team is incredible to work with. Never have I worked with a team who is listening and wants to give us everything we ask for. The Association teams I have met through Novi have become not only some of my closest friends but, also great sounding boards and that is thanks to the spaces Novi creates for us to collaborate. When I have a concern I just hit the blue bubble and I hear back from a Novi team member very quickly. Cons There is nothing at this time that I can think of that I do not like about Novi, the team, or the system. Review Source Response from Novi AMS August 18, 2026 Thanks Christina for the review! It means a lot to hear that the connections happening between Association teams are becoming real friendships, not just professional relationships. That's exactly the kind of community we set out to build. We'll pass your kind words along to the team (blue bubble included 💙). AL Amy L. Membership and Events Associate Real Estate Used the software for: 2+ years ### "Worth It! You won't be disappointed!" August 13, 2026 5.0 Wonderful - they are always updating and making things better! I love their event tabs and functions. Makes tracking so much easier! Pros The system is very user friendly and the customer service is impeccable. They are always creating and incorporating new ideas and they listen to their customers! Cons Sometimes if you want to cancel part of a reservation, it defaults to full cancellation with an amount credit. Example: Company purchased 3 tickets, now are only using 2 tickets...have to credit back a portion of the amount, not just a ticket. Review Source Response from Novi AMS August 18, 2026 Thank you for the kind words Amy! And thanks also for the specific feedback on partial reservation cancellations. That's a great example of exactly the kind of detail that helps us improve. We'll pass it along to our product team. Glad the event tabs and tracking tools have been useful. Thanks for being a great customer! TB Therese B. Executive Director Publishing Used the software for: 1-2 years ### "Knows Association work and very customer-friendly" March 31, 2021 5.0 Exceptional. Incredibly responsive. Proactive in addressing needs of users. Great sense of user community, too. If you are a small office like me, they hit all the marks really well. Pros As an association, it makes a gigantic difference that Novi understands exactly our business, so the software is constantly being updated based on the suggestions of its users. The software reflects how members access and use membership software in ways that larger, more expensive products try to emulate. Changes to the software are ongoing and always in response to actual needs of the users. The Novi staff are always available to help with big and small problems. I never think twice about sending off an email with a question to the staff because I know that they will help me get the answers I seek. Cons I'd love to see more web templates to choose from for the design of our website. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Novi AMS The price, product, and service were all right on target. I felt confident about the commitment of the company to their customers that they were going to be around for a long time. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) YM was getting more expensive every year, but the costs did not reflect an increase in value in the product. There were membership communication aspects to the software that we never used because they were confusing, not intuitive, and just added another communication layer for folks. Review Source Response from Novi AMS April 28, 2021 We love working with Therese and we so appreciate you sharing your thoughts and feedback so we continually learn how to improve for ACP and our other customers. We couldn't do it without you! KF Kim F. COO Non-Profit Organization Management Used the software for: Less than 6 months ### "We made the right decision!" June 28, 2024 5.0 This system is going to save staff time with the integrated accounting and database. Having worked with various other AMS systems, it is easy to tell that Novi has been designed by former association management leaders/staff. It checks most all of the boxes and we are very pleased with our decision and investment. Pros It is very intuitive and there always seems to be a work-around for custom needs. Cons The website is a bit restrictive on what changes can be made but overall, we are pleased with the. Alternatives considered [Naylor AMS](https://www.capterra.com/p/102408/Timberlake-AMS-Solutions/)[MemberSuite](https://www.capterra.com/p/120476/MemberSuite-System/)[GrowthZone](https://www.capterra.com/p/124449/GrowthZone/) Reason for choosing Novi AMS Because it is focused on the association management trade. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) We had to purchase a very inexpensive piece to keep the association alive during Covid. We were ready for a more robust system. Review Source EC Erin C. Operations and Events Manager Professional Training & Coaching Used the software for: 6-12 months ### "A tool that grows with your organization" January 23, 2024 5.0 Overall, Novi is a great product, and I would recommend it to others. Pros I love that Novi was built by its users and continues to be. They are constantly making improvements, and I love that customer service is so accessible! It has made my job so much easier. Cons I struggle with the member renewal process, which seems much more complicated than it needs to be. Also, there is a steep learning curve with the Quickbooks integration, which I am still learning six months in. Alternatives considered [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) Reason for choosing Novi AMS It checked the boxes of requirements that we had. Switched from [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) The software was being sunset, and it was no longer meeting our growing needs. Review Source TO Tracy O. Association Executive Real Estate Used the software for: 6-12 months ### "Excellent Customer Service" January 10, 2024 5.0 Pros Integration with QuickBooks Online was one of the things that we switched for. We wanted to be able to keep customer information on customer accounts. The onboarding and customer service are fantastic. Cons It's been a learning curve figuring out how to make website changes but I'm getting there. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) They had no customer service and the way the invoices and payments integrated with QuickBooks was clunky and often resulted in errors. Review Source Response from Novi AMS January 11, 2024 Thank you so much for taking the time to leave us a review, Tracy! I'm so glad to hear you've had a great experience with the QBO integration and our customer support team. HR Haley R. Member Engagement Education Management Used the software for: 2+ years ### "Design, Functionality, and Amazing Support!" February 3, 2026 5.0 Pros We love because Novi is well designed and intuitive, but mostly because the support staff is amazing! They are constantly providing trainings, listening to their customers, responsive to requests, and making improvements that meet our needs. Cons There is not much negative we can say about our experience so far with Novi. If there is something not working or an improvement we request, they have always worked diligently for resolution. Review Source VR Verified Reviewer Membership Experience and Education Director Higher Education Used the software for: 2+ years ### "You can end the search for your next AMS now! It's Novi!" August 1, 2025 5.0 I would encourage any association to give Novi AMS strong consideration as their next AMS. They are a true partner for our association! Pros Novi is built on QuickBooks, so the integration is seamless. The Novi staff respond to our questions and inquiries within 20 minutes - our previous provider wouldn't even acknowledge our submission for three months. The Novi team cares greatly about their client associations. Novi is always innovating and are using AI to bring new value to associations. Cons Nothing. We don't expect perfection, and they will admit when they made a mistake. They are always thinking about offering more value to associations. Review Source CJ Christian J. Public Relations / Marketing / Tech Non-Profit Organization Management Used the software for: 2+ years ### "NOVI AMS if you have been looking for an AMS, sign up now. NOVI is the best out there!" April 24, 2023 5.0 Pros There are a million reasons why we chose and continue to choose NOVI for our association management software. First and foremost, the customer service is bar none. Have a feature you really care about but cant find? They will personally help you find it or submit it as a suggestion for future updates. NOVI is one of the few companies I've felt like actually cares about me after the sale has gone through. We've been customers for over 5 years and have loved every minute of it. The platform is easy to use and reliable. It makes my job so much easier knowing I don't have to worry about our website. These guys are fantastic, I recommend them to everyone in search of an AMS! Cons The only complaint here would be our association's need for specific features to be included. I say this full well knowing how incredible the team is at adding new features and listening to what we care about most. No doubt we will see these features at some point. Review Source Response from Novi AMS April 26, 2023 Wow, Christian! I read this first thing in the morning and what a great start to the day. Thank you so much for your kind words and for taking the time to write this review. We've loved working with RWAU and appreciate your support since (almost) the beginning. Here's to the next 5 years! DM Denise M. Association Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Extremely happy with Novi AMS" June 27, 2022 5.0 I love Novi AMS and the excellent and outstanding service I receive from one of the best teams in the country. I would most definitely refer other association executive to join in on the Novi AMS software and make their jobs more enjoyable and efficient. Pros We were old school for many years meaning, we manual entered membership data in Excel spread sheets. In 2018, GCAA began the transaction of moving all membership data to Novi AMS which made my role as the executive director so much more efficient and organized. I am now able to pull up membership account which ease and find all info in one place. This better serves my association members and makes my job so much more enjoyable. Being web based I can now work from anywhere and give better customer service. Plus hosting events with registration, invoices and having communication thru the events has been a huge benefit in our attendance. The ability to get the training needed after onboarding and the relationships that have formed after the last couple years has been a true blessing. There is never anything that I do not get help with immediately due to the best and most professional costumer service. Cons I really cannot name a single thing I least like about this software, however I believe an app that we can use on our mobile devices would be a great addition. Reason for choosing Novi AMS The software was affordable but for an association of our size, and the fact that we were not budgeted it was expensive to us in the beginning. The presentation was sincere when given to our board of directors and because we knew we were getting a great software to help us better manage our data, we were ready for the upgrade. The biggest difference for me personally was knowing that the team at NOVI was delivering the training and onboarding process in the most sincere way. You could tell each team member really cared and wanted to make sure we were successful in the transition. You just do not get that type of customer empathy in todays professional world. It meant so much to me that they were very patient, understanding and worked with my schedule. Still to this day, I know that if I have a question or need more training they drop everything to help. The software has changed our association and we have grown since we made the change, but the people is what makes it so positive and successful. Review Source Response from Novi AMS June 29, 2022 This is going to sound super cheesy, but who doesn't like a little cheese? Denise, your review literally had me tearing up. Thanks so much for the thoughtful feedback. We work hard to be customer-centric and your comment about sincerity and making your job easier is why we love working here and for our customers. THANK YOU! JC Jeanne C. VP of Finance & Administration Real Estate Used the software for: 2+ years ### "NOVI AMS and why you should choose it." July 1, 2023 5.0 The ease of use with NOVI is amazing. it's so user friendly and always improving. The NOVI team is amazing they really listen to your concerns and feedback. Unlike other database systems I've used, I'm not trying to find something better - I've found it. Pros The way it integrates with QuickBooks and ease of tracking payments and memberships. it's great for events and advertising. Ease for member use also. Cons I don't really have any cons. i am annoyed that i have to get a text every time I log into the database, and no one seems to have fix. it's ok but when you're on a plane and want to work you can't get a text. Reason for choosing Novi AMS We were one of the first associations to buy into NOVI. NAA was offering an option but it was so expensive. Review Source Response from Novi AMS July 5, 2023 Thank you so much for your review, Jeanne! We've appreciated AOBA's continued partnership throughout the years. I can see how the two-factor authentication text option would not be ideal when on a plane. I'll email you separately about setting up 2FA via an authenticator app instead which should get you back to working in the air! kP kathy P. Office Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Can't say enough great things about NOVI AMS!!!" November 15, 2023 5.0 Cost is based on yearly income, training is available often, NOVI Summit held each year is well worth the cost to attend, networking with other NOVI users is absolutely priceless. I honestly can't say enough positive about NOVI. Pros EVERY. THING. Quick support, ease of use, integration with mail chimp/constant contact and QBO, transition was smooth and easy, training provided to use is top notch, website design is great and unique for each association. NOVI is genuinely an AMS for trade associations, by associations. Cons not a single thing. I would recommend NOVI to everyone. Review Source JK Jason K. Executive Director Education Management Used the software for: 1-2 years ### "One year in and all the reviews I have read were on target." May 30, 2023 5.0 Pros The ability to have multi-tiered, multi-priced costs for our events is huge. Cons The thing I like the most about Novi is their ability to listen to their client's concerns. You cant have an out-of-the-box software that fits everyone, but NOVI will listen to you and see if they can figure it out. For example, we had some issues with email deliverability. I had a call with the head of development and the CEO and they worked the problem. They then emailed me back with the solutions and then I had another meeting with the CEO and he showed me the software change they had made to correct our issue, and the issues of all their clients. Reason for choosing Novi AMS Read all the reviews and interviewed 15 to 20 different providers. While NOVI was more expensive, the support is SUPERB and well worth everything. Review Source Response from Novi AMS June 3, 2023 Jason, we really appreciate you taking the time to provide your feedback. Also, how has it already been a year?! We enjoy working with you and the NJPO team. Thanks for working with us to make Novi a better system for all! SH Susan H. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Novi & it's Staff are the BEST!" June 30, 2023 5.0 Pros My most favorite feature of NoviAms is the Help Center! The staff members in the Help Center are so very important to me since I am a one-person office and have no other staff members to assist when I have questions. The Help Center staff members are always so very helpful when I have questions regarding any process(es) in our Novi System, and if they don't have an immediate reply regarding my questions, they will have a replly usually within an hour. And if they don't have an answer for me immediately, they will always research the issue(s) regarding my question and get back to me with an answer shortly. These staff members are The Best of the Best! Cons I can't think of anything at this time that I don't like about Novi! Review Source AC April C. Education and Member services Manager Real Estate Used the software for: 6-12 months ### "Great software to allow us to continue to add value to our memebers!" September 22, 2023 4.0 Pros I really like that you can easily pull data from users. As well as being able to create groups, this allows us to narrow down our target audience of members to ensure that we are getting the appropriate messaging to the right people. Cons I haven’t been using long so I am still learning so don’t have anything negative to say at the moment Review Source Response from Novi AMS September 27, 2023 Thank you for taking a few moments to share your feedback, April! Please don't hesitate to reach out to the team as you continue to learn the system :) We are here to help! JS Jennifer S. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great management software" March 31, 2021 5.0 Novi is the best at customer service! There are articles to read, informative roundtables to attend, online chat help, and my onboarding people are still reachable even months after being a client. Super fast response and simple instructions on how to update and fix absolutely anything. Novi is always coming out with new features to make every part more functional and internet safe and savvy. Pros Integrating into Novi was absolutely seamless! The onboarding team was informative and helpful every step of the way. There was no guess work on the expectations and constant customer support. I like several features the most - entering new members and staff is easy, and so is making changes on the website. Creating and managing events is simple - and so is managing registrations. I love the countdown feature to show how many tickets are left to create a sense of urgency to sell out! I love that all of my members and staff integrate with Constant Contact. I can create lists in Novi that carry over, so I am only sending information to the groups that it pertains to, rather than all the members, all the time. I am sure that they appreciate less emails also! I also like that you really can not make a duplicate business or person entry at all, or a duplicate registration, less room for error, and accounting and member/unit count mistakes. The dashboards are my favorite - I always know how many members I have and how much $ is outstanding. Cons The accounting was different for me, not that it is a con, just not all transactions can be fixed or created through Novi. But, after a few months of getting familiar with all the aspects of QB and QB Payments, it meshes well now. I was used to doing all payables and receivables in one place. Reason for choosing Novi AMS N/A Review Source Response from Novi AMS April 28, 2021 Thank you so much for the review, Jennifer, and I'm so glad to hear your onboarding experience was seamless. I'll be sure to pass that and the features you are really enjoying along to the team :) Thank you again! DH Dominica H. Owner Accounting Used the software for: 2+ years ### "Fan of the Novi Team" April 1, 2021 5.0 I have been a user since 2016. I was an employee that transitioned from another product to novi. I then became my own business and my clients are novi users who have hired me on for their accounting needs. I get to see a lot of different users interact with novi and I have to say all of them tell me how happy they are that they moved to novi. Pros The thing I like most about novi is that it is so reliable and completes many tasks automatically. It has a seamless hookup with QuickBooks, one that can be counted on to record the transactions accurately. Then there is the staff, they are always ready to help their customers learn. They reach out on a regular basis to check in with them and see if they need anything. When customers suggest a feature that they would like, the novi team goes right to work to make it a reality if it's possible. Cons The problem here is that anything I could write here has already been taken care of. Then again, that's not a problem that's fantastic! The novi team does not want their customers to be unhappy and are constantly adding more capability to their product. Review Source Response from Novi AMS June 14, 2021 Thank you for the review, Dominica! You have been instrumental in our success with the continual feedback you provide. We truly can't do this without customers like you. Thank you! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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