--- title: "Novi AMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Novi AMS the right Association Management solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/188714/Novi-AMS/reviews/" page_type: "reviews" language: "en" --- Novi AMS 4.9 (130) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Novi AMS Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews PH Paula H Accounting Database ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “This platform brings the accounting transactions in collaboration with the member renewals and registrations seamlessly for great membership management and process flow. “ March 23, 2026 JS Jane S Special ProjectsEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Right now it's still difficult to quickly search members in Novi by their locations as the state fields can be entered by people in various formats.“ January 22, 2026 Kate S Member Engagement ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Website management, customer support, ease of use, integration of event software, the classes they hold (recorded and live) Membership management when it comes to prospects as well as members, etc.“ February 3, 2026 John O Membership Experience and Education DirectorHigher Education, 2 - 10 employeesUsed the software for: More than 2 years. “We don't expect perfection, and they will admit when they made a mistake.“ August 1, 2025 BP Bo P Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Novi has been a real game changer for our nursing organization.“ July 10, 2026 JK Jason K Executive DirectorEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “You cant have an out-of-the-box software that fits everyone, but NOVI will listen to you and see if they can figure it out. “ May 30, 2023 PH Paula H Accounting Database ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The customer service response is like no other.“ March 23, 2026 JC Jeanne C VP of Finance & AdministrationReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “it's ok but when you're on a plane and want to work you can't get a text.“ July 1, 2023 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chip T. Executive Vice President Non-Profit Organization Management Used the software for: 2+ years ### "NoviAMS is Unrivaled" August 10, 2026 5.0 Honestly, having Novi as our AMS is the equivalent of adding 2-3 full time people for my team. It is unrivaled in quality, and more importantly unrivaled in company culture. Their client retention rate speaks for itself. Pros My previous association was one of the first to launch when Novi was just a "baby" AMS several years ago, and it completely changed the game for us. My current association now has two Novi instances (one for FAA and one for our PAC), and it's an amazing product that just keeps getting better. For us, the seamless way Novi handles complex membership inheritance structures, accounting, event management, and data integrity/security are unparalleled. It's telling that the amazing product usability as an admin is rivaled only by how easy it is for our members to engage with us to register, pay invoices, etc. Perhaps most importantly, and I know it sounds cliche, Novi is absolutely a customer-centric and customer-driven company. They have invested heavily in maintaining the culture that made them so special even as they have scaled to a much larger AMS. Cons It's hard to find much to criticize about Novi, because it just works so well across every fundamentally important component (and then some). If I was being nit picky (really nit picky) I'd say having a few more website templates off the shelf would be great, but I know they are already building those out! (And, they are super cool.) Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) We switched for a number of reasons. In large part, because Novi is so much more robust. Review Source Response from Novi AMS August 11, 2026 Thank you so much for this incredible review, and for being with us since the very early days when Novi! Your point about culture really stuck with us. Staying customer-centric as we've scaled is something the whole team works hard to protect, so hearing that it still comes through clearly means a lot. We appreciate you flagging the website templates too. More are on the way, and we're glad the direction is landing well so far. Being described as the equivalent of 2-3 full-time team members is about the best compliment we could ask for. Thank you for trusting us with something so central to your operations, and for taking the time to share this. BP Bo P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "A game changer for our organization" July 10, 2026 5.0 Novi has been a real game changer for our nursing organization. The AMS includes an easy-to-update website, membership database, event registration, and more. Integration with QuickBooks and Constant Contact is invaluable. And best of all, the Novi team is so friendly, responsive, and communicative. We are working more efficiently as a result of Novi, and migrating to Novi AMS was the best decision we’ve made in many years. I highly recommend this platform. Pros Integration with QuickBooks Friendly, responsive support team Easy-to-update website Seamless event registration Cons There is nothing I dislike about this product. I've worked with numerous AMS over my career, and Novi is the best by far. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) We needed a database that was easier to use We needed a new website Integration with QuickBooks Review Source Response from Novi AMS July 31, 2026 Thank you so much for taking the time to write a review, Bo! "We are working more efficiently as a result of Novi, and migrating to Novi AMS was the best decision we’ve made in many years." THAT is why we love our jobs and love supporting you all as customers. We look forward to many more years of partnership together. Thanks again! SL Sylvia L. Association Executive Professional Training & Coaching Used the software for: 1-2 years ### "Using Novi For a Couple of Years" March 31, 2021 4.0 We use NOVI for the PBAA day to day business such as accounting, events..etc. I enjoy that there are many options on Novi but some can be confusing. Before the last update I was unable to pull up a report of who had joined or dropped. This has been fixed as there is a simple click on button that says Add Report/Drop Report which is very helpful!!! To set this entire thing up a couple of years ago, it was a LONG process that requires lots of time. Now, having a few years under my belt, it has simplified. If you decide to use NOVI, during the set up make sure whoever is going to be using NOVI participates in the training/set up along with you-it makes things a lot easier in the long run. There are a lot of helpful articles if needed! Pros Lots of support from staff. Various categories. Cons Some features can be confusing or are not simplified. Review Source Response from Novi AMS April 13, 2021 Hi Sylvia! Thank you so much for the candid review and I'm glad to hear the new reporting feature has been helpful and much faster to pull. Rhonda P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Best decision we made for our association" August 11, 2026 5.0 Novi is extremely user friendly with a team of professionals available to offer additional support. Onboarding was smooth and our staff quickly learned the software. We actually have an AMS that works for us instead of against us. Pros From day one of our partnership, the Novi team has been supportive, patient, and ready to work to solve the pains I had experienced with our previous systems. No more bouncing between software for events, renewals, and a member portal. Novi is user friendly, with systems and work flow that just make sense for associations. Cons I cannot think of anything I dislike about Novi. Any time there is a situation that I am struggling with, the Novi team will work with me to get the solution needed. Alternatives considered [YourMembership](https://www.capterra.com/p/76329/YourMembership/) Reason for choosing Novi AMS Novi was just an overall better product. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) We were looking for a product that covered all the moving parts of association management. Review Source Response from Novi AMS August 13, 2026 Thank you so much for taking the time to leave us a review Rhonda! We're so glad to hear that Novi has made a positive impact on your association! JS Jane S. Special Projects Education Management Used the software for: 2+ years ### "Best experience we've ever had with a third-party product" January 22, 2026 5.0 We have been with Novi AMS for over two years. It was (and continues to be) the best decision we've ever made to switch to them to manage our association. Not only is the product everything they promised during the sales process, but they regularly add and improve features, as well as taking into account customer requests for additions. And unlike other third-party products we use/have used, they don't have a premium tier or try to upsell you on buying more features - as far as I know, everything they offer is available to everyone who is their customer. Pros Where Novi AMS truly stands out as a company is that they genuinely WANT to improve their product and themselves - they listen to their customers, they think about what they can do to make their product what we need, and they are still at a size where they can and do try to treat every customer as an individual, rather than as a number being added to their bottom line. And to be clear, treating every customer as an individual and asking that all your employees try to keep that in mind is a decision - it is not something that automatically happens with small companies or something that you can state once as the mission of your company and just expect everyone to follow - this is something that someone somewhere in the company made an active decision about and then did their best to model the behavior they wanted. They have largely succeeded. Cons Right now it's still difficult to quickly search members in Novi by their locations as the state fields can be entered by people in various formats. Also there is no mobile version yet but I believe that is already in their list of improvements coming up soon. Alternatives considered [MemberLeap](https://www.capterra.com/p/47310/MemberLeap/) Reason for choosing Novi AMS No other product could handle people who frequently change organizations. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) YourMembership was unable to handle people changing organizations which happens frequently in our area. Review Source Response from Novi AMS February 5, 2026 Wow Jane - thank you so much for your glowing review! It's great to hear how we stand out to you as a company. Improving our support and product development based on customer needs has definitely been an intentional decision from the very beginning. We appreciate your feedback regarding mobile and you’re correct - work is being done to optimize areas on the backend to be more mobile-friendly! Keith K. Communications Director and Database Manager Insurance Used the software for: 1-2 years ### "Novi is AWESOME! I highly recommend!!!" December 9, 2025 5.0 I've been in the association management for the past 20 years. I've used home grown Access databases as well as Growthzone, Arwin AMS, and Memberclicks. Novi AMS by far is the best I have personally used. Pros It's an associate management software that is designed by individuals who actually worked within association management. They understand our pain points! Cons Nothing really comes to mind. I've been trying to think of something and I just can't really come up with anything. Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/) Reason for choosing Novi AMS I was pretty much set on Growthzone, but my Exec asked me to check Novi out, so I did. The thing that transformed my opinion was that Novi has a strong Quickbooks integration. They designed Novi to work seamlessly with Quickbooks. Additionally Novi doesn't take the approach to do everthing under the sun. They have an open API which allows us to integrate with additional online resources that we were already using such as constant contact. This was a gamechanger for us. They handle the important things with association management and for those organizations that want more options they can work with other online software that provides that additional functionality. Switched from [NOAH](https://www.capterra.com/p/27168/NOAH/) We used Arwin MEP which was part of the Noah. It was overpriced, under preformed, built on old technology, very limited customer support. They didn't have enough staff to deal with issues that arose over time. Review Source Response from Novi AMS December 12, 2025 Thanks for your kind words Keith! We definitely always strive to understand the ongoing challenges that associations face and continue to evolve Novi to help tackle those challenges. We're excited to have you onboard and can't wait to watch you grow! Caj J. Senior Learning and Development Specialist Real Estate Used the software for: 1-2 years ### "I Love Using NOVI!" August 12, 2026 5.0 I’ve been using Novi AMS for about two years now, and it has honestly been one of the easiest systems I’ve ever used. It was very easy to learn and navigate, even without much training, although Novi does provide great training and support when needed. I love how simple it is to manage our website and membership records all in one place. I also really appreciate that Novi is constantly adding new features and improvements based on the needs and feedback of its users. Overall, my experience with Novi has been very positive, and it has made managing our day-to-day operations much easier. Pros I love how easy Novi makes it to manage and update our website. It’s very user-friendly and allows us to make changes quickly without the process feeling complicated. It makes day-to-day website management so much easier. Cons The reporting functionality is probably what I like least. While it’s helpful to have the data available, I think the reporting tools could be more intuitive, flexible, and easier to customize. More options for creating and pulling reports would make the platform even more useful. Review Source MR Monica R. Executive Vice President Real Estate Used the software for: 2+ years ### "AAGO highly recommends NOVI AMS! " August 10, 2026 5.0 We couldn't be happier with our experience with NOVI AMS! What truly sets them apart is their customer service; the team is always so helpful, no matter the question or challenge we bring to them. What we appreciate most is that NOVI genuinely listens to their customers. Rather than offering generic responses, they consistently work with us toward real solutions that fit our organization's needs. It's clear they value feedback and are committed to continuous improvement. Beyond the support, NOVI has built a product that makes our jobs significantly easier. It allows our team to better serve our membership, streamlining processes that used to take much more time and effort. If you're looking for an association management system backed by a responsive, solutions-oriented team, we highly recommend NOVI AMS! Pros What we liked most is the sense of community NOVI AMS has created within association management. Their team is always so helpful, genuinely listens, and consistently works toward real solutions; it feels less like a vendor relationship and more like being part of a community invested in helping us better serve our membership. Cons What we liked least was that creating reports had a bit of a learning curve at first. However, with the help of NOVI's help articles, my team and I were able to navigate the process and now create reports with confidence. Review Source Response from Novi AMS August 11, 2026 Thank you so much for this thoughtful review Monica! The word "community" means a lot to us, it's exactly what we hope people feel, not just a vendor relationship, but a team invested in helping you serve your members well. We're glad the help articles got you and your team comfortable with reporting, and it's great to hear you're building reports with confidence now. We'll keep that learning curve in mind as we look for ways to make it even smoother from the start. Thank you for taking the time to share this, and for recommending us! Christina M. Education and Digital Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Join the best of the best" August 11, 2026 5.0 Pros The Novi team is incredible to work with. Never have I worked with a team who is listening and wants to give us everything we ask for. The Association teams I have met through Novi have become not only some of my closest friends but, also great sounding boards and that is thanks to the spaces Novi creates for us to collaborate. When I have a concern I just hit the blue bubble and I hear back from a Novi team member very quickly. Cons There is nothing at this time that I can think of that I do not like about Novi, the team, or the system. Review Source AL Amy L. Membership and Events Associate Real Estate Used the software for: 2+ years ### "Worth It! You won't be disappointed!" August 13, 2026 5.0 Wonderful - they are always updating and making things better! I love their event tabs and functions. Makes tracking so much easier! Pros The system is very user friendly and the customer service is impeccable. They are always creating and incorporating new ideas and they listen to their customers! Cons Sometimes if you want to cancel part of a reservation, it defaults to full cancellation with an amount credit. Example: Company purchased 3 tickets, now are only using 2 tickets...have to credit back a portion of the amount, not just a ticket. Review Source KF Kim F. COO Non-Profit Organization Management Used the software for: Less than 6 months ### "We made the right decision!" June 28, 2024 5.0 This system is going to save staff time with the integrated accounting and database. Having worked with various other AMS systems, it is easy to tell that Novi has been designed by former association management leaders/staff. It checks most all of the boxes and we are very pleased with our decision and investment. Pros It is very intuitive and there always seems to be a work-around for custom needs. Cons The website is a bit restrictive on what changes can be made but overall, we are pleased with the. Alternatives considered [Naylor AMS](https://www.capterra.com/p/102408/Timberlake-AMS-Solutions/)[MemberSuite](https://www.capterra.com/p/120476/MemberSuite-System/)[GrowthZone](https://www.capterra.com/p/124449/GrowthZone/) Reason for choosing Novi AMS Because it is focused on the association management trade. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) We had to purchase a very inexpensive piece to keep the association alive during Covid. We were ready for a more robust system. Review Source EC Erin C. Operations and Events Manager Professional Training & Coaching Used the software for: 6-12 months ### "A tool that grows with your organization" January 23, 2024 5.0 Overall, Novi is a great product, and I would recommend it to others. Pros I love that Novi was built by its users and continues to be. They are constantly making improvements, and I love that customer service is so accessible! It has made my job so much easier. Cons I struggle with the member renewal process, which seems much more complicated than it needs to be. Also, there is a steep learning curve with the Quickbooks integration, which I am still learning six months in. Alternatives considered [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) Reason for choosing Novi AMS It checked the boxes of requirements that we had. Switched from [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) The software was being sunset, and it was no longer meeting our growing needs. Review Source TO Tracy O. Association Executive Real Estate Used the software for: 6-12 months ### "Excellent Customer Service" January 10, 2024 5.0 Pros Integration with QuickBooks Online was one of the things that we switched for. We wanted to be able to keep customer information on customer accounts. The onboarding and customer service are fantastic. Cons It's been a learning curve figuring out how to make website changes but I'm getting there. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) They had no customer service and the way the invoices and payments integrated with QuickBooks was clunky and often resulted in errors. Review Source Response from Novi AMS January 11, 2024 Thank you so much for taking the time to leave us a review, Tracy! I'm so glad to hear you've had a great experience with the QBO integration and our customer support team. KS Kris S. Director of Knowledge Development Non-Profit Organization Management Used the software for: 1-2 years ### "NOVI's capability and ease of use sold us (and is keeping us)" June 30, 2023 5.0 Highly recommended! Pros Member management toolMember/customer data customization capabilityIntegration with QBO Cons Sometimes the website doesn't look as professional as we'd like it to look. But, overall, it has been serving our needs well. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce was powerful, but too complex for our small team. Support was also hard to get without paying $$ which of course can be limited for a small NGO. Review Source KM Kendall M. Director of Grants and Quality Data Non-Profit Organization Management Used the software for: 1-2 years ### "A robust and intuitive AMS" July 29, 2025 5.0 My experience has been nothing but positive. I would absolutely recommend Novi to my peers, whether you're a small and mighty association or a larger organization. Pros We are a smaller association with 4 staff members. Novi helps us do our jobs more effectively and efficiently. It's a very user-friendly platform and so simple to navigate, but offers everything we need and then some. The two-way sync with QuickBooks is what originally sold us. But I also find both the membership management and web development tools intuitive and robust, and love having them both under one roof. Novi thinks of things we need before we do! (Love the newer census and NPS features.) Their team is extremely responsive to our questions and proactive in providing trainings and support as well as system improvements that are actually based on user requests. Cons I have yet to find anything Novi can't do for us. They're constantly evolving to fit the needs of their users. Review Source Response from Novi AMS July 31, 2025 Wow, Kendall — thank you so much for this incredibly thoughtful feedback. It means the world to us to hear how Novi is making a difference for your team, especially knowing how much you all do with a small staff. I love that the team has started utilizing some of the newer features, like the NPS and census. That’s exactly what we hope for. I’ll be sure to share your kind words with our team — feedback like this fuels us and keeps us focused on what matters most: helping associations thrive. Thank you again for being part of the Novi family. We’re grateful for you! PH Paula H. Accounting Database Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Superb platform and user support" March 23, 2026 5.0 Pros Novi AMS is incredibly user friendly. This platform brings the accounting transactions in collaboration with the member renewals and registrations seamlessly for great membership management and process flow. The customer service response is like no other. Cons The only downside of Novi occurs if I don't make time to read the monthly feature updates because feature improvements are happening regularly. Review Source CJ Christian J. Public Relations / Marketing / Tech Non-Profit Organization Management Used the software for: 2+ years ### "NOVI AMS if you have been looking for an AMS, sign up now. NOVI is the best out there!" April 24, 2023 5.0 Pros There are a million reasons why we chose and continue to choose NOVI for our association management software. First and foremost, the customer service is bar none. Have a feature you really care about but cant find? They will personally help you find it or submit it as a suggestion for future updates. NOVI is one of the few companies I've felt like actually cares about me after the sale has gone through. We've been customers for over 5 years and have loved every minute of it. The platform is easy to use and reliable. It makes my job so much easier knowing I don't have to worry about our website. These guys are fantastic, I recommend them to everyone in search of an AMS! Cons The only complaint here would be our association's need for specific features to be included. I say this full well knowing how incredible the team is at adding new features and listening to what we care about most. No doubt we will see these features at some point. Review Source Response from Novi AMS April 26, 2023 Wow, Christian! I read this first thing in the morning and what a great start to the day. Thank you so much for your kind words and for taking the time to write this review. We've loved working with RWAU and appreciate your support since (almost) the beginning. Here's to the next 5 years! DM Denise M. Association Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Extremely happy with Novi AMS" June 27, 2022 5.0 I love Novi AMS and the excellent and outstanding service I receive from one of the best teams in the country. I would most definitely refer other association executive to join in on the Novi AMS software and make their jobs more enjoyable and efficient. Pros We were old school for many years meaning, we manual entered membership data in Excel spread sheets. In 2018, GCAA began the transaction of moving all membership data to Novi AMS which made my role as the executive director so much more efficient and organized. I am now able to pull up membership account which ease and find all info in one place. This better serves my association members and makes my job so much more enjoyable. Being web based I can now work from anywhere and give better customer service. Plus hosting events with registration, invoices and having communication thru the events has been a huge benefit in our attendance. The ability to get the training needed after onboarding and the relationships that have formed after the last couple years has been a true blessing. There is never anything that I do not get help with immediately due to the best and most professional costumer service. Cons I really cannot name a single thing I least like about this software, however I believe an app that we can use on our mobile devices would be a great addition. Reason for choosing Novi AMS The software was affordable but for an association of our size, and the fact that we were not budgeted it was expensive to us in the beginning. The presentation was sincere when given to our board of directors and because we knew we were getting a great software to help us better manage our data, we were ready for the upgrade. The biggest difference for me personally was knowing that the team at NOVI was delivering the training and onboarding process in the most sincere way. You could tell each team member really cared and wanted to make sure we were successful in the transition. You just do not get that type of customer empathy in todays professional world. It meant so much to me that they were very patient, understanding and worked with my schedule. Still to this day, I know that if I have a question or need more training they drop everything to help. The software has changed our association and we have grown since we made the change, but the people is what makes it so positive and successful. Review Source Response from Novi AMS June 29, 2022 This is going to sound super cheesy, but who doesn't like a little cheese? Denise, your review literally had me tearing up. Thanks so much for the thoughtful feedback. We work hard to be customer-centric and your comment about sincerity and making your job easier is why we love working here and for our customers. THANK YOU! JC Jeanne C. VP of Finance & Administration Real Estate Used the software for: 2+ years ### "NOVI AMS and why you should choose it." July 1, 2023 5.0 The ease of use with NOVI is amazing. it's so user friendly and always improving. The NOVI team is amazing they really listen to your concerns and feedback. Unlike other database systems I've used, I'm not trying to find something better - I've found it. Pros The way it integrates with QuickBooks and ease of tracking payments and memberships. it's great for events and advertising. Ease for member use also. Cons I don't really have any cons. i am annoyed that i have to get a text every time I log into the database, and no one seems to have fix. it's ok but when you're on a plane and want to work you can't get a text. Reason for choosing Novi AMS We were one of the first associations to buy into NOVI. NAA was offering an option but it was so expensive. Review Source Response from Novi AMS July 5, 2023 Thank you so much for your review, Jeanne! We've appreciated AOBA's continued partnership throughout the years. I can see how the two-factor authentication text option would not be ideal when on a plane. I'll email you separately about setting up 2FA via an authenticator app instead which should get you back to working in the air! kP kathy P. Office Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Can't say enough great things about NOVI AMS!!!" November 15, 2023 5.0 Cost is based on yearly income, training is available often, NOVI Summit held each year is well worth the cost to attend, networking with other NOVI users is absolutely priceless. I honestly can't say enough positive about NOVI. Pros EVERY. THING. Quick support, ease of use, integration with mail chimp/constant contact and QBO, transition was smooth and easy, training provided to use is top notch, website design is great and unique for each association. NOVI is genuinely an AMS for trade associations, by associations. Cons not a single thing. I would recommend NOVI to everyone. Review Source MP Melissa P. Production Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Thank you Novi!" March 16, 2023 5.0 Fantastic! I can't say enough good things about Novi. Pros Novi AMS has hands down the BEST customer support. Between their online support center, which is jam packed with helpful articles about almost every topic, to their live chat support, no question has gone unanswered. And they're always improving. They listen to their customers and take action - we love to see it! Cons As a graphic designer with very little coding knowledge, it's been quite the learning curve to have our website appear exactly how we want it. I'm still learning but the Novi support team has been incredibly patient and helpful in this journey. Review Source SH Susan H. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Novi & it's Staff are the BEST!" June 30, 2023 5.0 Pros My most favorite feature of NoviAms is the Help Center! The staff members in the Help Center are so very important to me since I am a one-person office and have no other staff members to assist when I have questions. The Help Center staff members are always so very helpful when I have questions regarding any process(es) in our Novi System, and if they don't have an immediate reply regarding my questions, they will have a replly usually within an hour. And if they don't have an answer for me immediately, they will always research the issue(s) regarding my question and get back to me with an answer shortly. These staff members are The Best of the Best! Cons I can't think of anything at this time that I don't like about Novi! Review Source AC April C. Education and Member services Manager Real Estate Used the software for: 6-12 months ### "Great software to allow us to continue to add value to our memebers!" September 22, 2023 4.0 Pros I really like that you can easily pull data from users. As well as being able to create groups, this allows us to narrow down our target audience of members to ensure that we are getting the appropriate messaging to the right people. Cons I haven’t been using long so I am still learning so don’t have anything negative to say at the moment Review Source Response from Novi AMS September 27, 2023 Thank you for taking a few moments to share your feedback, April! Please don't hesitate to reach out to the team as you continue to learn the system :) We are here to help! JS Jennifer S. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great management software" March 31, 2021 5.0 Novi is the best at customer service! There are articles to read, informative roundtables to attend, online chat help, and my onboarding people are still reachable even months after being a client. Super fast response and simple instructions on how to update and fix absolutely anything. Novi is always coming out with new features to make every part more functional and internet safe and savvy. Pros Integrating into Novi was absolutely seamless! The onboarding team was informative and helpful every step of the way. There was no guess work on the expectations and constant customer support. I like several features the most - entering new members and staff is easy, and so is making changes on the website. Creating and managing events is simple - and so is managing registrations. I love the countdown feature to show how many tickets are left to create a sense of urgency to sell out! I love that all of my members and staff integrate with Constant Contact. I can create lists in Novi that carry over, so I am only sending information to the groups that it pertains to, rather than all the members, all the time. I am sure that they appreciate less emails also! I also like that you really can not make a duplicate business or person entry at all, or a duplicate registration, less room for error, and accounting and member/unit count mistakes. The dashboards are my favorite - I always know how many members I have and how much $ is outstanding. Cons The accounting was different for me, not that it is a con, just not all transactions can be fixed or created through Novi. But, after a few months of getting familiar with all the aspects of QB and QB Payments, it meshes well now. I was used to doing all payables and receivables in one place. Reason for choosing Novi AMS N/A Review Source Response from Novi AMS April 28, 2021 Thank you so much for the review, Jennifer, and I'm so glad to hear your onboarding experience was seamless. I'll be sure to pass that and the features you are really enjoying along to the team :) Thank you again! DH Dominica H. Owner Accounting Used the software for: 2+ years ### "Fan of the Novi Team" April 1, 2021 5.0 I have been a user since 2016. I was an employee that transitioned from another product to novi. I then became my own business and my clients are novi users who have hired me on for their accounting needs. I get to see a lot of different users interact with novi and I have to say all of them tell me how happy they are that they moved to novi. Pros The thing I like most about novi is that it is so reliable and completes many tasks automatically. It has a seamless hookup with QuickBooks, one that can be counted on to record the transactions accurately. Then there is the staff, they are always ready to help their customers learn. They reach out on a regular basis to check in with them and see if they need anything. When customers suggest a feature that they would like, the novi team goes right to work to make it a reality if it's possible. Cons The problem here is that anything I could write here has already been taken care of. Then again, that's not a problem that's fantastic! The novi team does not want their customers to be unhappy and are constantly adding more capability to their product. Review Source Response from Novi AMS June 14, 2021 Thank you for the review, Dominica! You have been instrumental in our success with the continual feedback you provide. We truly can't do this without customers like you. Thank you! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.