--- title: "Novagems Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Novagems Software - reviews, pricing plans, popular comparisons to other Employee Scheduling products and more." source_url: "https://www.capterra.com/p/188725/Novagems/" page_type: "product" language: "en" --- # Novagems Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Novagems ## What is Novagems ? Novagems is an all-in-one workforce management software designed to simplify and optimize team operations across various industries. With features like seamless scheduling, real-time time tracking, GPS location monitoring, and easy payroll processing, Novagems helps businesses streamline their workforce management. The software ensures enhanced productivity and better employee management, whether your team is in the office or working remotely. Novagems offers a centralized platform that boosts efficiency, improves accuracy, and provides real-time insights into your workforce, all from a single application. ## What is Novagems used for? [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Physical Security](https://www.capterra.com/physical-security-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 87% Neutral 9% Negative 4% Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Novagems ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://novage.ms&name=Novagems ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Novagems 4.4 (23) VS. [4.6 (5,306)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $10 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (23) Ease Of Use 4.7 (5,306) Value For Money 4.4 (23) Value For Money 4.5 (5,064) Customer Service 4.8 (22) Customer Service 4.6 (5,079) ## Novagems alternatives [4.5 (1,299)](https://www.capterra.com/p/121248/When-I-Work/reviews/) Starting price $2.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (1,921)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Wageloch](https://www.capterra.com/p/196911/WageLoch/) [4.5 (265)](https://www.capterra.com/p/196911/WageLoch/reviews/) Starting price $112.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/196911/WageLoch/) [Findmyshift](https://www.capterra.com/p/115536/Findmyshift/) [4.6 (1,199)](https://www.capterra.com/p/115536/Findmyshift/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115536/Findmyshift/) [View all alternatives](https://www.capterra.com/p/188725/Novagems/alternatives/) ## FAQs about Novagems Overview ### Which roles and teams benefit most from Novagems ? Novagems is most used by operations leaders, company owners, and directors who need visibility into field activity, job progress, and team coordination. Client-facing managers and sales leaders use it to streamline communication and scheduling, while technology and security roles support implementation, oversight, and reliable access to project information. Answer based on 22 reviews Overview ### What company size and industries is Novagems built for? Novagems is built for small businesses, with 100% of reviewers from that segment, and it is used mostly in Security and Investigations at 91%. It also appears in Automotive and Facilities Services at 5% each. The product targets shift-based industries such as security, cleaning, healthcare, and retail. Answer based on 22 reviews Features and Usability ### What are the key features of Novagems ? Novagems offers scheduling and workforce tools such as automated scheduling, shift scheduling, shift swapping, and schedule distribution, plus time and attendance features like online time clock, time tracking, timesheets, and attendance tracking. It also includes asset tracking, work order management, GPS, geolocation, reporting/analytics, alerts/notifications, and billing & invoicing. Getting Started and Support ### What training and onboarding options does Novagems offer? Novagems provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover topic-focused instruction, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Novagems offer? Novagems provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. Users describe support as generally responsive and helpful, with prompt fixes in some cases, though a few report slow resolution and uneven technical competence during longer issue handling. Answer based on 8 reviews Ease of use ### Is Novagems easy to use for daily staff management? Novagems makes daily staff management easier with a simple interface for scheduling, attendance, tracking, and team communication. Security teams and field-based businesses often find setup and navigation manageable, especially on mobile, though some users report a slower web portal, extra clicks, and occasional app reliability issues. Answer based on 11 reviews ## Features AI summary Based on 9,965 Employee Scheduling reviews Capterra reviewers point to these as the top features buyers look for in employee scheduling software: - **Timesheet Management** (**51%** of reviewers rated this feature as critical) - **Employee Management** (**42%**) - **Mobile Access** (**52%**) Novagems supports all three of the features reviewers rank highest: **Timesheet Management**, **Employee Management**, and **Mobile Access**. Together, these capabilities help businesses track work hours accurately, manage staff details in one place, and give teams easy access to schedules and time data from anywhere, helping businesses improve scheduling accuracy and day-to-day workforce coordination. Timesheet Management 3.9 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task Employee Management 4.6 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Mobile Access 3.9 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Schedule Distribution 4.7 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Assign and distribute work schedules to individual employees or teams within an organization Online Time Clock 4.6 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Track/log the amount of time employees worked per job using a timer Employee Scheduling 4.4 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Novagems 58 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Reports: Alter the layout and content of reports - Dispatch Management: Manage sending personnel and resources to a site as needed - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Management: Schedule and manage the logistics of activities and other gatherings - Geofencing: Virtual perimeter for a real-world geographic area - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Investigation Management: Oversee people and resources to carry out an investigation - Job Management: Manage and track all job information and associated tasks - Labor Forecasting: Predict labor requirements based on past and present data/trends - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Schedule Distribution: Assign and distribute work schedules to individual employees or teams within an organization - Scheduling: Plan availability and assign specific time slots for tasks and resources - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Shift Scheduling: Schedule shifts via online calendars and available employees - Shift Swapping: Managing and trading shift details between employees - Skills Tracking: Track employee skills, competencies, training & qualifications - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Territory Management: Organize customer data and accounts by user or geography - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.0 (23) 4.0 Based on 23 reviews ## Pricing Value for money 4.4 (23) Free Trial Free Version Basic $10.00 Per User,Per Month Value for money 4.4 (23) 4.4 Based on 23 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (22) 4.8 Based on 22 reviews ## User reviews Overall rating 4.4 Based on 23 reviews Filter by rating 5(14) 4(6) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent NS Neha S. HR - Admin Construction ### "Great tool for managing security teams efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 Novagems has been a solid addition to our daily operations. We manage a team of about 40 security guards across multiple sites, and this software helps us keep everything organized without having to juggle spreadsheets and phone calls all day. Pros The scheduling feature is the biggest time-saver for me. I can create shifts, assign guards, and handle last-minute changes in just a few clicks. The reporting is also very useful for client meetings and payroll. The mobile app is easy for the guards to use, and we haven't had major training issues. Customer service has been responsive when we've needed help. Cons The interface can feel a bit cluttered at first, and it took me a week to find all the features I needed. Switched from [TrackTik](https://www.capterra.com/p/132312/TrackTik/) Tracktik was costly. Poor client support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GA Geet A. Sales person Automotive ### "Helpful and easy-to-use workforce management tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2026 Overall, my experience with Novagems has been positive. It is useful for managing schedules, tracking employees, and keeping work organized. It helps reduce manual work and makes day-to-day operations easier. Pros Novagems is easy to use and helps keep scheduling, attendance, and team communication organized in one place. It saves time and makes daily staff management much smoother. Cons Some features can take a little time to get used to at the beginning, and small improvements to the interface would make it even better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Security and Investigations ### "“Promising Platform, But Not Reliable for Daily Operations”" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 19, 2026 Our overall experience has been frustrating. While the platform shows potential, ongoing technical issues, lack of reliability, and inconsistent support have made it difficult to depend on for daily operations. For a business that requires accuracy and efficiency, the system falls short. Pros The platform has a solid concept and aims to centralize workforce management into one system. When features work as intended, they can be useful for organizing operations. Cons Frequent technical issues, unreliable performance, slow customer support, and lack of flexibility. Instead of improving efficiency, it often creates additional administrative work. Switched from [OfficerReports.com](https://www.capterra.com/p/145117/OfficerReports-com/) We were looking for a more modern, all-in-one platform that could better support scheduling, tracking, and overall workforce management. Novagems appeared to offer more advanced features and scalability, which aligned with our growth goals. Unfortunately, the actual performance and reliability have not met expectations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Albert D. Director of Technology Security and Investigations ### "Novagems Security Guard Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 7, 2024 Great customer service and decent software at a reasonable price. Pros Combines schedluing and employee monitoring into one easy to use software. Cons Can be glithcy, goes down for a few miutes at a time. Switched from [Silvertrac Software](https://www.capterra.com/p/135436/Silvertrac-Software/) Silvertrac is outdated and does not have scheduling. Alternatives considered [TrackTik](https://www.capterra.com/p/132312/TrackTik/) Reasons for choosing Novagems Price and customer support are better with Novagems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Komal P. Operational Manager Security and Investigations ### "Productivity Enhancement " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2024 I recently started using the Nova Gems app, and overall, my experience has been quite positive. The app is user-friendly with an intuitive interface that makes navigation seamless. The features are well-organized, allowing me to efficiently manage tasks and track progress of our employees. One of the standout aspects is the robust notification system, which ensures I never miss an important update. Additionally, the customer support has been responsive and helpful whenever I've had questions. While there is always room for improvement, particularly in expanding some functionalities, Nova Gems has significantly enhanced my productivity and organization. Pros Excellent Customer service and support and quick Response Cons One aspect I liked least about Nova Gems is its occasional lag when switching between different features or updating information. While the app generally performs well, these occasional delays can be frustrating, especially when I’m trying to quickly manage my tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Scott S. Operations Manager Security and Investigations ### "Not the Best, Not the Worst" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 August 6, 2024 3 out of 5, too time consuming when dealing with 120 officer's schedules that cannot be rolled over in a single batch Pros Still currently learning the system right now. Cons In the inability to create a working and master schedule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Justus B. Security Security and Investigations ### "Best security scheduling " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2024 I love it Makes my life so much easier and scheduling and coordinating Pros Love the GPS feature love the scheduling feature love how They accept feedback Cons Sometimes the app crashes or the GPS lag sometimes Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) Didn’t have as many options as Novagems does Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nicholas B. Director of Operations Security and Investigations ### "Completely Satisfied " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 17, 2024 Overall Completely Satisfied, the product meets are immediate needs and allows us operate efficiently. Pros What I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks. Cons One aspect of Novagems that doesn't meet my expectation is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue. Reasons for choosing Novagems Price was the ultimately the deciding factor Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Abraham D. Assistant Account Manager Security and Investigations ### "Great and Easy app to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2024 Great and affordable app to schedule and release shifts and track sites Pros User Friendly Easy to launch Great customer support team Easy/ free unlimited supporting session Cons We asked for excel format of schedule reports for next updates Alternatives considered [TrackTik](https://www.capterra.com/p/132312/TrackTik/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Rachelle B. Ownee Facilities Services ### "RAVA Services review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2024 I absolutely love the Novagem App. It helps me stay organized and know where my employees are at all times. It also is wonderful for billing customers and scheduling Pros Employee tracking and scheduling. I also love being able to call customer service anytime I need help. \[sensitive content hidden\] is AMAZING! Cons The monthly cost. Because I have so many girls on so many jobs in one day, I usually exceed the limit monthly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/188725/Novagems/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.