--- title: "Novagems Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Novagems Software - reviews, pricing plans, popular comparisons to other Employee Scheduling products and more." source_url: "https://www.capterra.com/p/188725/Novagems/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Novagems Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Novagems ## What is Novagems ? Novagems is an all-in-one workforce management software designed to simplify and optimize team operations across various industries. With features like seamless scheduling, real-time time tracking, GPS location monitoring, and easy payroll processing, Novagems helps businesses streamline their workforce management. The software ensures enhanced productivity and better employee management, whether your team is in the office or working remotely. Novagems offers a centralized platform that boosts efficiency, improves accuracy, and provides real-time insights into your workforce, all from a single application. ## What is Novagems used for? [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Physical Security](https://www.capterra.com/physical-security-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 88% Neutral 8% Negative 4% Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Novagems ?[Manage this product listing](https://www.g2.com/products/novagems/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Novagems 4.5 (26) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $10 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (26) Ease Of Use 4.7 (5,322) Value For Money 4.5 (26) Value For Money 4.5 (5,079) Customer Service 4.8 (25) Customer Service 4.6 (5,093) ## Novagems alternatives [4.5 (1,301)](https://www.capterra.com/p/121248/When-I-Work/reviews/) Starting price $2.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (1,983)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Wageloch](https://www.capterra.com/p/196911/WageLoch/) [4.5 (265)](https://www.capterra.com/p/196911/WageLoch/reviews/) Starting price $112.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/196911/WageLoch/) [Findmyshift](https://www.capterra.com/p/115536/Findmyshift/) [4.6 (1,204)](https://www.capterra.com/p/115536/Findmyshift/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115536/Findmyshift/) [View all alternatives](https://www.capterra.com/p/188725/Novagems/alternatives/) ## FAQs about Novagems Overview ### Which roles and teams benefit most from Novagems ? Novagems is most used by operations leaders, site managers, and security teams that coordinate field staff, schedules, and daily site activity. Company owners, CEOs, presidents, and directors use it to oversee operations and service delivery, while HR administrators and account or client relations managers support workforce records, staffing, and customer-facing coordination. Answer based on 26 reviews Overview ### What company size and industries is Novagems built for? Novagems is built for small businesses in security and investigations, which represents 81% of reviewers. It supports shift-based industries with employee scheduling, tracking, and payroll across multiple locations, including cleaning, healthcare, retail, automotive, and commercial real estate. All reviewed customers are small businesses, while automotive accounts for 8% and commercial real estate 4%. Answer based on 26 reviews Features and Usability ### What are the key features of Novagems ? Novagems offers scheduling and workforce management features such as automated scheduling, shift scheduling, shift swapping, employee scheduling, time tracking, attendance tracking, and time off management. It also includes asset tracking, work order management, dispatch management, alerts and notifications, reporting and analytics, and real-time monitoring. Getting Started and Support ### What training and onboarding options does Novagems offer? Novagems provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars offer scheduled instruction, documentation serves as written reference, and videos provide self-paced learning material. Answer based on 1 reviews Getting Started and Support ### What customer support options does Novagems offer? Novagems provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. Users often describe the support as responsive and helpful, with prompt call answers, though some report slow issue resolution, inconsistent competence, and occasional delays when bugs or technical problems arise. Answer based on 8 reviews Ease of use ### How easy is Novagems to use for scheduling and staff management? Novagems makes scheduling, attendance tracking, and staff communication accessible through a generally user-friendly web and mobile interface. Security teams value quick guard setup, geofence editing, notifications, and tracker tools, while some users report a slow web portal, app dropouts, and extra clicks when configuring shifts. Answer based on 11 reviews ## Features AI summary Based on 10,047 Employee Scheduling reviews Capterra data shows that buyers of employee scheduling software rank the following features as their top priorities: - **Timesheet Management** (**51%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Employee Management** (**42%**) Novagems supports all three of the features reviewers value most: **Timesheet Management**, **Mobile Access**, and **Employee Management**. Together, these capabilities help businesses track hours accurately, give staff easy access to schedules and updates from anywhere, and manage employee information in one place, allowing teams to coordinate shifts more efficiently and keep daily workforce operations organized. Timesheet Management 4.1 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task Mobile Access 3.9 (18) 61.11% of 18 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Employee Management 4.7 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Online Time Clock 4.6 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Track/log the amount of time employees worked per job using a timer Schedule Distribution 4.7 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Assign and distribute work schedules to individual employees or teams within an organization Employee Scheduling 4.4 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability Novagems 60 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dispatch Management: Manage sending personnel and resources to a site as needed - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Management: Schedule and manage the logistics of activities and other gatherings - Geofencing: Virtual perimeter for a real-world geographic area - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Investigation Management: Oversee people and resources to carry out an investigation - Job Management: Manage and track all job information and associated tasks - Labor Forecasting: Predict labor requirements based on past and present data/trends - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Schedule Distribution: Assign and distribute work schedules to individual employees or teams within an organization - Scheduling: Plan availability and assign specific time slots for tasks and resources - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Shift Scheduling: Schedule shifts via online calendars and available employees - Shift Swapping: Managing and trading shift details between employees - Skills Tracking: Track employee skills, competencies, training & qualifications - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Territory Management: Organize customer data and accounts by user or geography - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.2 (26) 4.2 Based on 26 reviews ## Pricing Value for money 4.5 (26) Free Trial Free Version Basic $10.00 Per User,Per Month Value for money 4.5 (26) 4.5 Based on 26 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (25) 4.8 Based on 25 reviews ## User reviews Overall rating 4.5 Based on 26 reviews Filter by rating Counts reflect reviews available in this feed. 5(17) 4(6) 3(2) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful AD Advisor Advisor Used the software for: Less than 1 year ### "Good software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 October 6, 2026 My overall experience with Novagems has been positive and convenient. The platform makes it easier to manage schedules, track tasks, and stay organized throughout the workday. I found the interface generally simple to use, and having important work-related information in one place helped improve efficiency and communication. There were a few areas where navigation could be more intuitive, but these were minor compared with the overall benefits. Novagems has been a useful tool for keeping up with responsibilities, staying informed about schedules and updates, and managing daily activities more effectively. Overall, it provided a reliable and practical experience. Pros What I liked most about Novagems was how easy and convenient it made managing schedules, tasks, and day-to-day work activities. The platform is user-friendly, well organized, and simple to navigate, which saves time and reduces confusion. I especially appreciated the clear scheduling features and the ability to keep important information in one place. The system also helped improve communication and coordination within the team, making it easier to stay updated and complete tasks on time. Overall, Novagems provided a smooth and efficient experience, and I found it to be a helpful tool for staying organized, productive, and on top of my responsibilities. Cons What I liked least about Novagems was that some features could be more intuitive and easier to navigate, especially for new users. At times, finding specific information or completing certain tasks required a few extra steps, which could be slightly time-consuming. I also felt that some notifications and updates could be organized more clearly to make important information easier to notice. While the overall platform is useful and helps with scheduling and managing work, a few improvements to the user interface and workflow could make the experience smoother. These are relatively minor issues, and overall, Novagems remains a helpful and practical tool. SM Site Manager Site Manager Used the software for: Less than 1 year ### "Great for scheduling & GPS tracking, updates could be less frequent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2026 Pros Honestly, one of my favorite things about Novagems is how it pulls scheduling, attendance tracking, GPS monitoring, and reporting into a single platform. It's made our day-to-day so much smoother, everything stays organized, and we're not jumping between different tools just to get things done. Cons The app requires updates quite often, which can be a bit disruptive to our day-to-day workflow. It feels like just as we've settled into the current version, a new update rolls out, and we have to adjust all over again. PR President President Used the software for: 1-3 years ### "Overall, Novagems has made scheduling and day-to-day monitoring much easier for our team, while giving us better visibility into our operations." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 16, 2026 Pros The biggest advantage for us has been the ease of scheduling and the visibility the platform provides. Creating and managing shifts is simple and quick, and it gives our supervisors a clear view of what is happening in the site, including when someone doesn’t arrive at a scheduled site or when a duty is missed. The dashboard also gives management a helpful overview of performance and trends. The support we’ve received has been excellent as well. \[sensitive content hidden\] was especially helpful during our initial setup and made the onboarding process very smooth. He took the time to guide me through everything, answer my questions and has continued to be available whenever I’ve needed assistance. His support has made it much easier for us to get started and use the platform confidently. Cons Since Novagems offers many features, it took our team a little time to explore and understand everything available on the platform. However, the demos and training provided by the team made the learning process much easier. H- HR - Admin HR - Admin Used the software for: 1-3 years ### "Great tool for managing security teams efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 Novagems has been a solid addition to our daily operations. We manage a team of about 40 security guards across multiple sites, and this software helps us keep everything organized without having to juggle spreadsheets and phone calls all day. Pros The scheduling feature is the biggest time-saver for me. I can create shifts, assign guards, and handle last-minute changes in just a few clicks. The reporting is also very useful for client meetings and payroll. The mobile app is easy for the guards to use, and we haven't had major training issues. Customer service has been responsive when we've needed help. Cons The interface can feel a bit cluttered at first, and it took me a week to find all the features I needed. SP Sales person Sales person Used the software for: Less than 1 year ### "Helpful and easy-to-use workforce management tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 12, 2026 Overall, my experience with Novagems has been positive. It is useful for managing schedules, tracking employees, and keeping work organized. It helps reduce manual work and makes day-to-day operations easier. Pros Novagems is easy to use and helps keep scheduling, attendance, and team communication organized in one place. It saves time and makes daily staff management much smoother. Cons Some features can take a little time to get used to at the beginning, and small improvements to the interface would make it even better. CE CEO CEO Used the software for: Less than 1 year ### "“Promising Platform, But Not Reliable for Daily Operations”" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 22, 2026 Our overall experience has been frustrating. While the platform shows potential, ongoing technical issues, lack of reliability, and inconsistent support have made it difficult to depend on for daily operations. For a business that requires accuracy and efficiency, the system falls short. Pros The platform has a solid concept and aims to centralize workforce management into one system. When features work as intended, they can be useful for organizing operations. Cons Frequent technical issues, unreliable performance, slow customer support, and lack of flexibility. Instead of improving efficiency, it often creates additional administrative work. Nicholas B. Director of Operations Used the software for: Less than 1 year ### "Completely Satisfied " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 19, 2024 Overall Completely Satisfied, the product meets are immediate needs and allows us operate efficiently. Pros What I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks. Cons One aspect of Novagems that doesn't meet my expectation is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue. Travis H. Director of Client Relations Used the software for: 1-3 years ### "Great all inclusive program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 10, 2024 Novagems allowed us to consolidate several technology platforms into one. It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative. Pros This program combines the features of multiple software programs, such as patrol, scheduling, GPS monitoring, and timesheets, into one. This has greatly increased accountability for our employees and organization. The versatility of the features allows you to customize it to your individual needs. Cons There were some bugs in the beginning, but the support team fixed them promptly. There are some additional reporting features that would help our organization, and I know the support team is working to implement them. Jean P. Director of Operations Used the software for: 1-3 years ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 10, 2024 We love dealing with Novagems, especially \[sensitive content hidden\] They have always surprised us with their customer support and Novagems helps us in the current market stage that we are in. Pros We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up. Cons Probably one of the most important things that it lacks is that we cannot really do parking management. For instance, if you needed to document a license plate during a report, you cannot look up that info based on the license plate. You may need to see prior violations in the past but you can't do this. But, the rest of the app makes up for some of this. AD Albert D. Director of Technology Used the software for: 1-3 years ### "Novagems Security Guard Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 8, 2024 Great customer service and decent software at a reasonable price. Pros Combines schedluing and employee monitoring into one easy to use software. Cons Can be glithcy, goes down for a few miutes at a time. [View all Reviews](https://www.capterra.com/p/188725/Novagems/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Connecteam vs Novagems](https://www.capterra.com/compare/153140-188725/Connecteam-vs-Novagems)