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Novagems

Reviews of Novagems

4.5 (20)
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Pros

  • I also love being able to call customer service anytime I need help. Sensitive content hidden] is AMAZING.

  • It helps me stay organized and know where my employees are at all times. It also is wonderful for billing customers and scheduling.

  • We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up.

  • The Novagems software has provided our company a superb timekeeping and tracking experience.

Cons

  • While the app generally performs well, these occasional delays can be frustrating, especially when I’m trying to quickly manage my tasks.

  • Sometimes the app crashes or the GPS lag sometimes.

  • The mobil app is hard to work with on the go. Not having time off makes things hard.

  • One problem I faced was getting the entire team onboard.

Showing Most Helpful

Showing 20 of 20 reviews

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Nicholas B.
Director of Operations
Security and Investigations, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 17, 2024

"Completely Satisfied "

Overall: Overall Completely Satisfied, the product meets are immediate needs and allows us operate efficiently.

Pros: What I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks.

Cons: One aspect of Novagems that doesn't meet my expectation is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue.

Reasons for Choosing Novagems : Price was the ultimately the deciding factor
Switched From: Other Perspectives
Reasons for Switching to Novagems : Our goal was to go paperless and Novagems was able to do that most affordably
Travis H.
Director of Client Relations
Security and Investigations, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 5, 2024

"Great all inclusive program"

Overall: Novagems allowed us to consolidate several technology platforms into one. It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative.

Pros: This program combines the features of multiple software programs, such as patrol, scheduling, GPS monitoring, and timesheets, into one. This has greatly increased accountability for our employees and organization. The versatility of the features allows you to customize it to your individual needs.

Cons: There were some bugs in the beginning, but the support team fixed them promptly. There are some additional reporting features that would help our organization, and I know the support team is working to implement them.

Switched From: When I Work and Silvertrac Software
Reasons for Switching to Novagems : Trying to consolidate our technology platforms.
Scott S.
Operations Manager
Security and Investigations, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
5.0
Features
1.0
Value for Money
1.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
August 6, 2024

"Not the Best, Not the Worst"

Overall: 3 out of 5, too time consuming when dealing with 120 officer's schedules that cannot be rolled over in a single batch

Pros: Still currently learning the system right now.

Cons: In the inability to create a working and master schedule.

John P.
Director of Operations
Security and Investigations, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 5, 2024

"Great software"

Overall: We love dealing with Novagems, especially [sensitive content hidden] They have always surprised us with their customer support and Novagems helps us in the current market stage that we are in.

Pros: We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up.

Cons: Probably one of the most important things that it lacks is that we cannot really do parking management. For instance, if you needed to document a license plate during a report, you cannot look up that info based on the license plate. You may need to see prior violations in the past but you can't do this. But, the rest of the app makes up for some of this.

Alternatives Considered: TrackTik
Switched From: Silvertrac Software
Reasons for Switching to Novagems : Their customer support was nonexistent. We needed help setting up the app and they charged for helping us set it up. You are limited to the amount of jobs or licenses as well.
Albert D.
Director of Technology
Security and Investigations, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 7, 2024

"Novagems Security Guard Software"

Overall: Great customer service and decent software at a reasonable price.

Pros: Combines schedluing and employee monitoring into one easy to use software.

Cons: Can be glithcy, goes down for a few miutes at a time.

Alternatives Considered: TrackTik
Reasons for Choosing Novagems : Price and customer support are better with Novagems.
Switched From: Silvertrac Software
Reasons for Switching to Novagems : Silvertrac is outdated and does not have scheduling.
Komal P.
Operational Manager
Security and Investigations, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 6, 2024

"Productivity Enhancement "

Overall: I recently started using the Nova Gems app, and overall, my experience has been quite positive. The app is user-friendly with an intuitive interface that makes navigation seamless. The features are well-organized, allowing me to efficiently manage tasks and track progress of our employees. One of the standout aspects is the robust notification system, which ensures I never miss an important update. Additionally, the customer support has been responsive and helpful whenever I've had questions. While there is always room for improvement, particularly in expanding some functionalities, Nova Gems has significantly enhanced my productivity and organization.

Pros: Excellent Customer service and support and quick Response

Cons: One aspect I liked least about Nova Gems is its occasional lag when switching between different features or updating information. While the app generally performs well, these occasional delays can be frustrating, especially when I’m trying to quickly manage my tasks.

Milos N.
Director
Security and Investigations, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 8, 2024

"Novagems- Review"

Overall: Although the features are strong. One room for improvement can be the limited features. Although they do provide customization, the wait time can be long.

Pros: Scheduling and reporting have been a breeze since we have switched to Novagems. We can make week’s of schedule in advance with simple steps that are like a walk in the park.

Cons: Scheduling on my phone is almost impossible My app keep sending me some random notifications in the midle of the night and its annoying, i would like to be able to change the sound on the notifications

Justus B.
Security
Security and Investigations, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 24, 2024

"Best security scheduling "

Overall: I love it Makes my life so much easier and scheduling and coordinating

Pros: Love the GPS feature love the scheduling feature love how They accept feedback

Cons: Sometimes the app crashes or the GPS lag sometimes

Switched From: Homebase
Reasons for Switching to Novagems : Didn’t have as many options as Novagems does
Rachelle B.
Ownee
Facilities Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 10, 2024

"RAVA Services review "

Overall: I absolutely love the Novagem App. It helps me stay organized and know where my employees are at all times. It also is wonderful for billing customers and scheduling

Pros: Employee tracking and scheduling. I also love being able to call customer service anytime I need help. [sensitive content hidden] is AMAZING!

Cons: The monthly cost. Because I have so many girls on so many jobs in one day, I usually exceed the limit monthly.

Abraham D.
Assistant Account Manager
Security and Investigations, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 12, 2024

"Great and Easy app to use"

Overall: Great and affordable app to schedule and release shifts and track sites

Pros: User Friendly Easy to launch Great customer support team Easy/ free unlimited supporting session

Cons: We asked for excel format of schedule reports for next updates

Alternatives Considered: TrackTik
victoriya S.
VP of New Business Dev.
Security and Investigations, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
1.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
April 9, 2024

"NovaGems Review"

Pros: The staff lay out and the staff info we can collect.

Cons: The mobil app is hard to work with on the go. Not having time off makes things hard. Vacation days not being blocked off so we can't schedule is a must for us as well

Tameka R.
Interim Administrative Manager
Security and Investigations, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 14, 2021

"NOVAGEMS is a gem!"

Overall: We had the opportunity to assist the software team with testing and providing feedback with some of Novagems features. The Novagems software has provided our company a superb timekeeping and tracking experience.

Pros: Most likable feature for Novagems is the scheduling, GPS monitoring, checkpoints/tours and timekeeping tools. When creating schedules Novagems allow you to create repetitive schedules and number of guards with the click of a button, this is very helpful with managing multiple client sites. GPS monitoring is phenomenal, this feature has saved the company $$$ when staff are late or leave posts early, Novagems tracks whether staff is within the designated perimeters. Novagem's checkpoint/touring feature is amazing, it allow security guards to scan and/or take picture of tagged checkpoints in set intervals and data is transferred to each nightly report along with activity logs and incident reports. The timekeeping feature allows for accurate and precise hours a guard worked, with the options to choose extraction layout, time periods, etc.

Cons: The hours are calculated in one hundredths, which can be time consuming especially when preparing payroll for multiple staff. If an employee worked 6.72, payroll must convert this to 6.43 ( rounded 6 hours and 45 minutes)

Reasons for Choosing Novagems : Cost and software support team.
John P.
Director of Operations
Security and Investigations, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 17, 2021

"Novagems, great product, amazing customer service. "

Pros: Most of my comments are documented in the ratings, but ease of use is high, they were able to get us up and running in little to no time, they schedule meetings to teach how to use the software, and so far the software is top notch. It is definitely a plus for our long term clients/employees and it helps to track for payroll. Their customer service, ours being Aditya, has always been responsive to our needs. We also use QR codes /NLC tags, scan points to make sure our guards are rotating on their tours.

Cons: Sometimes the mobile software gets a little glitch. For a period of time we could not edit the geofence, however, once Novagems was notified they immediately went to work to fix the issue and it was fixed in a matter of days. Also, the app logs us out from the manager app which can be frustrating when trying to check in with the guards tours and as an administrator, we expect to already be logged in when launching the app from our personal phones. Besides that, it is a great addition to your portfolio.

Reasons for Switching to Novagems : We wanted to try another company with a better priced software and features.
Mandeep K.
Manager
Security and Investigations, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 23, 2022

"Novagems has transformed the way we manage things at my security company"

Overall: I have been using Novagems Security Guard Management System for some time now and it has been a very helpful tool towards management of our daily tasks. It makes my job as a security manager easy and simplified.

Pros: The system helps track the security guards in real-time. This feature has helped our patrolling team on a bigger scale. With checkpoints and real-time supervision, we could deliver more effective services to our clients. Besides, there are other features that make every-day tasks easy like scheduling, reporting, timesheets, checklists, and more. Once you start using it, you will see how much this system has to offer.

Cons: One problem I faced was getting the entire team onboard. Not everyone on the security team found it easy to get along with the system. So, we took some time and the team of experts from Novagems helped us at every step when we required consultation and demos. It took some time but the team is now seamlessly using the system.

Inderjit K.
Director
Security and Investigations, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 23, 2022

"Great product"

Overall: Great Scheduling tool & reporting system helps to do pay period hours counting

Pros: Easy to use , Improve team efficiency, mobile friendly

Cons: simply good nothing like least, just miner fix & costumer service resolves quickly

Nathan O.
Managing Director
Security and Investigations, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 24, 2021

"Brings all our data into one place."

Overall: This system brings our data into one place and allows us to use less systems and spend less time moving data between the multiple systems we had in the past

Pros: Provides a combination of Services in one place/platform. Allows us to roster staff to shifts, prove time in attendance for both customer verification and payroll, and GPS tracking of staff whilst on jobs sites aiding both Occupational Health and Safety and proof of service for customers.

Cons: Web portal is slow on to access and make changes from Australia, App often drops out, user experience is not intuitive and requires multiple clicks and sub menus to set up shifts.

Terrance B.
Owner
Security and Investigations, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 10, 2022

"Very good product for the money and ease of use."

Overall: So far so good and no issues and no outages.

Pros: The software is very easy to use and teach.

Cons: None at this time but will report in the future if any.

Reasons for Choosing Novagems : they are very competitive and works great
Switched From: Silvertrac Software
Reasons for Switching to Novagems : Cost and to many outages
Muhammad K.
President
Security and Investigations, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 24, 2022

"Novagem"

Pros: We are using the software for more than a year, it's easy to use and their support services are very helpful.

Manmehar S.
Company Owner
Security and Investigations, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 31, 2022

"Good Tracking Software"

Pros: Ease of use, Functionality and Tracking.

Cons: Software is not stable as sometimes patrols go away.

Vendor Response

By Novagems on August 9, 2022
Thank you Manmehar for your review :)
Jinder M.
CEO
Security and Investigations, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 29, 2022

"JMS review"

Pros: I like that it’s easy to use and can add the trackers easily

Cons: Couldn’t find the app on some phones. But available on android and apple