# Novagems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Novagems the right Employee Scheduling solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/188725/Novagems/reviews --- Novagems 4.3 (21) [View alternatives](https://www.capterra.com/p/188725/Novagems/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Novagems Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews RB Rachelle B OwneeFacilities Services, 11 - 50 employeesUsed the software for: 1-2 years. “I also love being able to call customer service anytime I need help.“ April 10, 2024 John G CEOSecurity and Investigations, 51 - 200 employeesUsed the software for: 6-12 months. “Our overall experience has been frustrating. While the platform shows potential, ongoing technical issues, lack of reliability, and inconsistent support have made it difficult to depend on for daily operations.“ April 19, 2026 TH Travis H Director of Client RelationsSecurity and Investigations, 51 - 200 employeesUsed the software for: 1-2 years. “Novagem customer support is extremely friendly, responsive, and communicative.“ April 5, 2024 John G CEOSecurity and Investigations, 51 - 200 employeesUsed the software for: 6-12 months. “Frequent technical issues, unreliable performance, slow customer support, and lack of flexibility.“ April 19, 2026 MK Mandeep K ManagerSecurity and Investigations, 51 - 200 employeesUsed the software for: 6-12 months. “I have been using Novagems Security Guard Management System for some time now and it has been a very helpful tool towards management of our daily tasks.“ April 23, 2022 NB Nicholas B Director of OperationsSecurity and Investigations, 11 - 50 employeesUsed the software for: 6-12 months. “One aspect of Novagems that doesn't meet my expectation is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue. “ April 17, 2024 JP John P Director of Operations Security and Investigations, 11 - 50 employeesUsed the software for: Less than 6 months. “Most of my comments are documented in the ratings, but ease of use is high, they were able to get us up and running in little to no time, they schedule meetings to teach how to use the software, and so far the software is top notch.“ July 17, 2021 NO Nathan O Managing DirectorSecurity and Investigations, 11 - 50 employeesUsed the software for: 6-12 months. “Web portal is slow on to access and make changes from Australia, App often drops out, user experience is not intuitive and requires multiple clicks and sub menus to set up shifts.“ June 24, 2021 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KP Komal P. Operational Manager Security and Investigations Used the software for: 1-2 years ### "Productivity Enhancement " August 6, 2024 5.0 I recently started using the Nova Gems app, and overall, my experience has been quite positive. The app is user-friendly with an intuitive interface that makes navigation seamless. The features are well-organized, allowing me to efficiently manage tasks and track progress of our employees. One of the standout aspects is the robust notification system, which ensures I never miss an important update. Additionally, the customer support has been responsive and helpful whenever I've had questions. While there is always room for improvement, particularly in expanding some functionalities, Nova Gems has significantly enhanced my productivity and organization. Pros Excellent Customer service and support and quick Response Cons One aspect I liked least about Nova Gems is its occasional lag when switching between different features or updating information. While the app generally performs well, these occasional delays can be frustrating, especially when I’m trying to quickly manage my tasks. Review Source AD Albert D. Director of Technology Security and Investigations Used the software for: 1-2 years ### "Novagems Security Guard Software" August 7, 2024 4.0 Great customer service and decent software at a reasonable price. Pros Combines schedluing and employee monitoring into one easy to use software. Cons Can be glithcy, goes down for a few miutes at a time. Alternatives considered [TrackTik](https://www.capterra.com/p/132312/TrackTik/) Reason for choosing Novagems Price and customer support are better with Novagems. Switched from [Silvertrac Software](https://www.capterra.com/p/135436/Silvertrac-Software/) Silvertrac is outdated and does not have scheduling. Review Source VR Verified Reviewer CEO Security and Investigations Used the software for: 6-12 months ### "“Promising Platform, But Not Reliable for Daily Operations”" April 19, 2026 1.0 Our overall experience has been frustrating. While the platform shows potential, ongoing technical issues, lack of reliability, and inconsistent support have made it difficult to depend on for daily operations. For a business that requires accuracy and efficiency, the system falls short. Pros The platform has a solid concept and aims to centralize workforce management into one system. When features work as intended, they can be useful for organizing operations. Cons Frequent technical issues, unreliable performance, slow customer support, and lack of flexibility. Instead of improving efficiency, it often creates additional administrative work. Switched from [OfficerReports.com](https://www.capterra.com/p/145117/OfficerReports-com/) We were looking for a more modern, all-in-one platform that could better support scheduling, tracking, and overall workforce management. Novagems appeared to offer more advanced features and scalability, which aligned with our growth goals. Unfortunately, the actual performance and reliability have not met expectations. Review Source NB Nicholas B. Director of Operations Security and Investigations Used the software for: 6-12 months ### "Completely Satisfied " April 17, 2024 5.0 Overall Completely Satisfied, the product meets are immediate needs and allows us operate efficiently. Pros What I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks. Cons One aspect of Novagems that doesn't meet my expectation is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue. Reason for choosing Novagems Price was the ultimately the deciding factor Review Source TH Travis H. Director of Client Relations Security and Investigations Used the software for: 1-2 years ### "Great all inclusive program" April 5, 2024 5.0 Novagems allowed us to consolidate several technology platforms into one. It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative. Pros This program combines the features of multiple software programs, such as patrol, scheduling, GPS monitoring, and timesheets, into one. This has greatly increased accountability for our employees and organization. The versatility of the features allows you to customize it to your individual needs. Cons There were some bugs in the beginning, but the support team fixed them promptly. There are some additional reporting features that would help our organization, and I know the support team is working to implement them. Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/)[Silvertrac Software](https://www.capterra.com/p/135436/Silvertrac-Software/) Trying to consolidate our technology platforms. Review Source JP John P. Director of Operations Security and Investigations Used the software for: 1-2 years ### "Great software" April 5, 2024 5.0 We love dealing with Novagems, especially \[sensitive content hidden\] They have always surprised us with their customer support and Novagems helps us in the current market stage that we are in. Pros We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up. Cons Probably one of the most important things that it lacks is that we cannot really do parking management. For instance, if you needed to document a license plate during a report, you cannot look up that info based on the license plate. You may need to see prior violations in the past but you can't do this. But, the rest of the app makes up for some of this. Alternatives considered [TrackTik](https://www.capterra.com/p/132312/TrackTik/) Switched from [Silvertrac Software](https://www.capterra.com/p/135436/Silvertrac-Software/) Their customer support was nonexistent. We needed help setting up the app and they charged for helping us set it up. You are limited to the amount of jobs or licenses as well. Review Source SS Scott S. Operations Manager Security and Investigations Used the software for: Less than 6 months ### "Not the Best, Not the Worst" August 6, 2024 3.0 3 out of 5, too time consuming when dealing with 120 officer's schedules that cannot be rolled over in a single batch Pros Still currently learning the system right now. Cons In the inability to create a working and master schedule. Review Source TR Tameka R. Interim Administrative Manager Security and Investigations Used the software for: 6-12 months ### "NOVAGEMS is a gem!" June 14, 2021 3.0 We had the opportunity to assist the software team with testing and providing feedback with some of Novagems features. The Novagems software has provided our company a superb timekeeping and tracking experience. Pros Most likable feature for Novagems is the scheduling, GPS monitoring, checkpoints/tours and timekeeping tools. When creating schedules Novagems allow you to create repetitive schedules and number of guards with the click of a button, this is very helpful with managing multiple client sites. GPS monitoring is phenomenal, this feature has saved the company $$$ when staff are late or leave posts early, Novagems tracks whether staff is within the designated perimeters. Novagem's checkpoint/touring feature is amazing, it allow security guards to scan and/or take picture of tagged checkpoints in set intervals and data is transferred to each nightly report along with activity logs and incident reports. The timekeeping feature allows for accurate and precise hours a guard worked, with the options to choose extraction layout, time periods, etc. Cons The hours are calculated in one hundredths, which can be time consuming especially when preparing payroll for multiple staff. If an employee worked 6.72, payroll must convert this to 6.43 ( rounded 6 hours and 45 minutes) Reason for choosing Novagems Cost and software support team. Review Source JP John P. Director of Operations Security and Investigations Used the software for: Less than 6 months ### "Novagems, great product, amazing customer service. " July 17, 2021 4.0 Pros Most of my comments are documented in the ratings, but ease of use is high, they were able to get us up and running in little to no time, they schedule meetings to teach how to use the software, and so far the software is top notch. It is definitely a plus for our long term clients/employees and it helps to track for payroll. Their customer service, ours being Aditya, has always been responsive to our needs. We also use QR codes /NLC tags, scan points to make sure our guards are rotating on their tours. Cons Sometimes the mobile software gets a little glitch. For a period of time we could not edit the geofence, however, once Novagems was notified they immediately went to work to fix the issue and it was fixed in a matter of days. Also, the app logs us out from the manager app which can be frustrating when trying to check in with the guards tours and as an administrator, we expect to already be logged in when launching the app from our personal phones. Besides that, it is a great addition to your portfolio. Review Source MN Milos N. Director Security and Investigations Used the software for: 2+ years ### "Novagems- Review" April 8, 2024 4.0 Although the features are strong. One room for improvement can be the limited features. Although they do provide customization, the wait time can be long. Pros Scheduling and reporting have been a breeze since we have switched to Novagems. We can make week’s of schedule in advance with simple steps that are like a walk in the park. Cons Scheduling on my phone is almost impossible My app keep sending me some random notifications in the midle of the night and its annoying, i would like to be able to change the sound on the notifications Review Source JB Justus B. Security Security and Investigations Used the software for: 2+ years ### "Best security scheduling " April 24, 2024 5.0 I love it Makes my life so much easier and scheduling and coordinating Pros Love the GPS feature love the scheduling feature love how They accept feedback Cons Sometimes the app crashes or the GPS lag sometimes Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) Didn’t have as many options as Novagems does Review Source MK Mandeep K. Manager Security and Investigations Used the software for: 6-12 months ### "Novagems has transformed the way we manage things at my security company" April 23, 2022 5.0 I have been using Novagems Security Guard Management System for some time now and it has been a very helpful tool towards management of our daily tasks. It makes my job as a security manager easy and simplified. Pros The system helps track the security guards in real-time. This feature has helped our patrolling team on a bigger scale. With checkpoints and real-time supervision, we could deliver more effective services to our clients. Besides, there are other features that make every-day tasks easy like scheduling, reporting, timesheets, checklists, and more. Once you start using it, you will see how much this system has to offer. Cons One problem I faced was getting the entire team onboard. Not everyone on the security team found it easy to get along with the system. So, we took some time and the team of experts from Novagems helped us at every step when we required consultation and demos. It took some time but the team is now seamlessly using the system. Review Source IK Inderjit K. Director Security and Investigations Used the software for: 2+ years ### "Great product" April 23, 2022 5.0 Great Scheduling tool & reporting system helps to do pay period hours counting Pros Easy to use , Improve team efficiency, mobile friendly Cons simply good nothing like least, just miner fix & costumer service resolves quickly Review Source AD Abraham D. Assistant Account Manager Security and Investigations Used the software for: 6-12 months ### "Great and Easy app to use" April 12, 2024 5.0 Great and affordable app to schedule and release shifts and track sites Pros User Friendly Easy to launch Great customer support team Easy/ free unlimited supporting session Cons We asked for excel format of schedule reports for next updates Alternatives considered [TrackTik](https://www.capterra.com/p/132312/TrackTik/) Review Source NO Nathan O. Managing Director Security and Investigations Used the software for: 6-12 months ### "Brings all our data into one place." June 24, 2021 4.0 This system brings our data into one place and allows us to use less systems and spend less time moving data between the multiple systems we had in the past Pros Provides a combination of Services in one place/platform. Allows us to roster staff to shifts, prove time in attendance for both customer verification and payroll, and GPS tracking of staff whilst on jobs sites aiding both Occupational Health and Safety and proof of service for customers. Cons Web portal is slow on to access and make changes from Australia, App often drops out, user experience is not intuitive and requires multiple clicks and sub menus to set up shifts. Review Source TB Terrance B. Owner Security and Investigations Used the software for: 6-12 months ### "Very good product for the money and ease of use." May 10, 2022 5.0 So far so good and no issues and no outages. Pros The software is very easy to use and teach. Cons None at this time but will report in the future if any. Reason for choosing Novagems they are very competitive and works great Switched from [Silvertrac Software](https://www.capterra.com/p/135436/Silvertrac-Software/) Cost and to many outages Review Source RB Rachelle B. Ownee Facilities Services Used the software for: 1-2 years ### "RAVA Services review " April 10, 2024 5.0 I absolutely love the Novagem App. It helps me stay organized and know where my employees are at all times. It also is wonderful for billing customers and scheduling Pros Employee tracking and scheduling. I also love being able to call customer service anytime I need help. \[sensitive content hidden\] is AMAZING! Cons The monthly cost. Because I have so many girls on so many jobs in one day, I usually exceed the limit monthly. Review Source vS victoriya S. VP of New Business Dev. Security and Investigations Used the software for: Less than 6 months ### "NovaGems Review" April 9, 2024 4.0 Pros The staff lay out and the staff info we can collect. Cons The mobil app is hard to work with on the go. Not having time off makes things hard. Vacation days not being blocked off so we can't schedule is a must for us as well Review Source MK Muhammad K. President Security and Investigations Used the software for: 1-2 years ### "Novagem" March 24, 2022 5.0 Pros We are using the software for more than a year, it's easy to use and their support services are very helpful. Review Source MS Manmehar S. Company Owner Security and Investigations Used the software for: 6-12 months ### "Good Tracking Software" March 31, 2022 4.0 Pros Ease of use, Functionality and Tracking. Cons Software is not stable as sometimes patrols go away. Review Source Response from Novagems August 9, 2022 Thank you Manmehar for your review :) JM Jinder M. CEO Security and Investigations Used the software for: Less than 6 months ### "JMS review" March 29, 2022 5.0 Pros I like that it’s easy to use and can add the trackers easily Cons Couldn’t find the app on some phones. But available on android and apple Review Source Similar Products Featured ## Related categories [Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.