--- title: "SurveySensum Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SurveySensum Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/188833/SurveySensum/" page_type: "product" language: "en" --- # SurveySensum Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveySensum ## What is SurveySensum? SurveySensum is a leading customer feedback platform that helps you gather and analyze customer feedback and take strategic actions that drive revenue. With its ease of use and exceptional support, it is becoming a preferred choice for both beginners and seasoned professionals. It facilitates businesses to gather and act effectively on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc. SurveySensum is not your ordinary CX feedback tool – it is a CX service that helps you achieve your business goals with a customer feedback platform. It comes with seasoned CX professionals who provide end-to-end guidance and support so that you can make your CX program a success. They guide you through the entire process – from survey creation to detailed analysis to extracting valuable action plans and closing the feedback loop in real-time. ## What is SurveySensum used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $3600 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SurveySensum?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.surveysensum.com&name=SurveySensum) ## SurveySensum Overview Updated August 2026 AI summary SurveySensum enables organizations of all sizes to gather and analyze customer feedback through customizable survey templates, a flexible survey builder, and multi-channel distribution. Supporting features like skip logic, reporting, and response validation, it facilitates market research, NPS, and customer experience initiatives. SurveySensum is available via web-based and desktop deployment, with integrations for popular collaboration platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SurveySensum 5.0 (1) VS. [4.7 (2,919)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $3600 Per User, Per Year Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (967) Value For Money 5.0 (1) Value For Money 4.5 (699) Customer Service 5.0 (1) Customer Service 4.5 (560) ## SurveySensum alternatives Highest Rated [4.8 (527)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (974)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137289/Typeform/) [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (545)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) ## FAQs about SurveySensum Overview ### What company size and specific industries is SurveySensum built for? SurveySensum is designed for growth-stage companies and teams starting or aligning an existing VOC program. It suits organizations that want to reduce manual survey tasks and avoid software that exceeds their budget, making it a fit for businesses focused on customer feedback operations. Features and Usability ### What are the key features of SurveySensum? SurveySensum offers survey builder tools with customizable templates, a question library, skip logic, randomization, and response validation. It also includes multi-channel distribution, mobile survey, site intercept survey, offline response collection, and reporting/analytics, plus data import/export, data security, and support for audio, images, and video. Integrations ### Which third-party tools and platforms does SurveySensum integrate with? SurveySensum integrates with 3 third-party tools, including customer support and messaging platforms such as Intercom and Slack, plus Zapier for connecting to additional apps and workflows. Getting Started and Support ### What training and onboarding options does SurveySensum offer? SurveySensum provides live online sessions, webinars, documentation, and videos to support getting started. Live online sessions and webinars offer guided instruction, while documentation and videos give teams written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does SurveySensum offer? SurveySensum provides email/help desk support, a FAQ/forum, a knowledge base, and chat. No reviewer feedback on support quality is available here, so the support experience cannot be assessed from user comments. The listed channels are the only confirmed support options in the catalog data. ## Features AI summary Based on 10,572 Survey reviews Capterra reviewers highlight these as the features buyers value most when choosing survey software: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) SurveySensum includes **Survey Builder** and **Reporting/Analytics**, giving teams the tools to create surveys efficiently and track results in a clear, measurable way. However, it does not include **Customizable Questions**. Instead, it offers **Data Import/Export** (**41%**), which can help teams move survey data between systems and keep reporting workflows organized, helping businesses collect feedback, review trends, and make more informed decisions. Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Data Import/Export Import and export data to and from software applications Data Security Protect sensitive data for digital privacy Mobile Survey Distribute a survey via mobile devices SurveySensum 18 features ### All Features - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Randomization: Randomize the displayed order of questions and answer options - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Starter CX $3,600 Per User,Per Year Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Intercom](https://www.capterra.com/p/134347/Intercom/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Deepanshu B. Business Head Education Management ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 20, 2020 Pros \- Custom dashboards - Real-time insights Cons Integration needs customer support help, however, support team is very helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2020 Thank your Deepanshu for being a Suryesensum customer and sharing your feedback on Capterra. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.