# Akia Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Akia Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/188980/Akia/ --- # Akia Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Akia ## What is Akia? Akia is a cloud-based text messaging platform that allows hotel staff to directly communicate with guests. By utilizing this highly engaging channel, hotels have access to contactless communication tooling, service recovery, review management to streamline their operations and guest experience strategies. ## What is Akia used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $43 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Akia?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://akia.ai&name=Akia) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Akia 4.2 (5) VS. [### Sentext2win](https://www.capterra.com/p/228044/Sentext2win/) [5.0 (1)](https://www.capterra.com/p/228044/Sentext2win/#reviews) Starting Price $43 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 5.0 (1) Value For Money 4.0 (5) Value For Money 4.0 (1) Customer Service 4.3 (4) Customer Service 5.0 (1) ## Akia alternatives [Zembula](https://www.capterra.com/p/155359/Zembula/) [4.0 (2)](https://www.capterra.com/p/155359/Zembula/#reviews) Starting price $621.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [WA.Team](https://www.capterra.com/p/241185/WATeam/) [4.0 (1)](https://www.capterra.com/p/241185/WATeam/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Bulk SMS](https://www.capterra.com/p/187376/Bulk-SMS-Service/) [5.0 (1)](https://www.capterra.com/p/187376/Bulk-SMS-Service/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Centro](https://www.capterra.com/p/211259/Centro/) [4.0 (3)](https://www.capterra.com/p/211259/Centro/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/188980/Akia/alternatives/) ## FAQs about Akia Overview ### What company size and specific industries is Akia built for? Akia is designed for hospitality businesses of any size that want to improve guest experience through text messaging. It is suited for hotels, resorts, and other hospitality professionals that manage guest communication and service by text. Features and Usability ### What are the key features of Akia? Akia offers batch communications, chat and messaging, and on-demand communications for sending messages at scale or individually. It also includes interactive content, personalization, and template management for creating targeted message flows and reusable communication formats across customer interactions. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Akia integrate with? Akia integrates with 3 third-party property management platforms: Cloudbeds, Hostfully, and WebRezPro. These integrations support guest data syncing and trigger-based messaging, making Akia a fit for hospitality teams that manage reservations, communications, and property workflows across connected systems. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Akia offer? Akia provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does Akia offer? Akia provides chat support. Support details in the catalog are limited to this channel, and no reviewer feedback about response times, helpfulness, or common issues is available to describe the user experience with support. ## Features AI summary Based on 4,339 Customer Communications Management reviews Capterra reviewers highlight these as the features that matter most when selecting customer communications management software: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) Akia includes **Chat/Messaging** but does not offer **SMS Messaging** or **Multi-Channel Communication**. Its **Chat/Messaging** capability gives teams a direct way to handle customer conversations in real time, respond faster to questions, and keep communication organized in one place, helping businesses maintain responsive service and stronger customer interactions. Chat/Messaging 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system On-Demand Communications 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Generate personalized communications upon request to meet customer needs Personalization 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences Interactive Content 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Allow the audience to interact or engage with the content Template Management 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. Batch Communications 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send messages, notifications, or documents to an entire customer base at the same time Akia 6 features Send messages, notifications, or documents to an entire customer base at the same time Communicate using direct chat or messages within the system Allow the audience to interact or engage with the content Generate personalized communications upon request to meet customer needs Adjust communications based on previous interactions or personal preferences Create, save, and re-purpose templates for emails, forms, etc. Get Advice We can help you find the software with the features you need. Features 4.0 (5) 4.0 Based on 5 reviews ## Pricing Value for money 4.0 (5) Free Trial Basic $43.00 Flat Rate,Per Month Value for money 4.0 (5) 4.0 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4) 4.3 Based on 4 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(3) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent HS Hugh S. Owner Real Estate ### "Buyer beware!" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 8, 2025 I ended up deciding not to use the software at all and the company would not offer any level of refund even though I paid for a full year. Pros The onboard team was nice and easy to work with. In theory if it worked as it was supposed to it would have made communication with guest easier. Cons It didn't really function with my software in the way it was supposed to. It was to hard to make changes myself, I had to rely on support to make any changes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Ken C. President Hospitality ### "Mostly good for what I need" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 23, 2022 Overall pretty good. It's offered our customers an alternative way to keep in touch. Pros The interface is relatively straight forward and easy to use. Cons The automated batch communications are pretty flawless but the automated responses often have errors so you need to watch them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Joanne S. HOSPITALITY MANAGER Hospitality ### "Rapid Guest Communication with Easy to Use, Mobile-Friendly Interface!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 6, 2022 We had originally used Breezeway messaging but we found the feature to be very limited. With AKIA we are able to keep records of all chats, send broadcast messages, send photos and videos to guests, and send waivers automatically to guests. Pros The UI of AKIA is incredibly easy and visually pleasant to use. I can train my staff to use this regardless of level of experience with apps and software. I appreciate that it's extremely mobile friendly as sometimes the team is on the go. We also have the ability to forward guest conversations to various team members based on the issue or content that needs to be addressed. I also love that you can disable AKIA from automation for certain guests. Cons I currently have no cons with this software! Switched from [Breezeway](https://www.capterra.com/p/186514/Breezeway/) We had originally used Breezeway messaging but we found the feature to be very limited. Reasons for choosing Akia We met AKIA team members at a conference in San Antonio, had 1 meeting with them, and we hadn't seen a messaging product with as much customization as AKIA. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sandy S. Office Administration Hospitality ### "RezStream for Hospitality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2022 We are happy with the system - it gives us the ability to communicate with guests while they are on premise and for emergency broadcasts such as weather - etc. Pros We use Akia for remote check in and communicating with guests when they are on site. Cons A little cumbersome when using from smart phone Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB Pawel B. Director Hospitality ### "Best messaging software on the market. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2022 Amazing customer service, reliable. Something we always wanted and automates 90% of our customers messages. Pros Fexibility, conditions and customisation options for the user. It’s amazing. Cons It Has everything that our property needs. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Not enough options for us to customise. High charges. Alternatives considered [Breezeway](https://www.capterra.com/p/186514/Breezeway/) Reasons for choosing Akia Best on the market. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.