TEZ

SMS Valet


5 / 5
5 reviews

Who Uses This Software?

Valet operators and organizations that offer valet services. Restaurant, Condo, Hotel, Hospital, Casino, Retail, Stadium and Office valet operations.


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TEZ
  • www.smsvalet.com
  • Founded 2011
  • United States

About SMS Valet

Ticketless valet management platform. Guests can text to request their car. No paper tickets, no fraud, no app.


SMS Valet Features

  • Access Controls
  • Appeals Management
  • Citation Tracking
  • Custom Vehicle Owner Alerts
  • Damage Tracking
  • Electronic Tire Chalking
  • Event Management
  • Loyalty Program
  • Mobile Parking Signs
  • Payment Processing
  • Permit Management
  • Receipt Management
  • Reservations Management
  • Revenue Management
  • Ticketing
  • Tow Management
  • Violation Tracking

SMS Valet Reviews Recently Reviewed!


Great Product!

Aug 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Better customer interaction and experience. Allows us to manage and audit our accounts better.

Cons: Not ideal for high volume accounts. Takes more staff and labor to manage the system.

Overall: We have been using the system for 2 years now and ourselves and our clients have been very satisfied with the level of service and reporting it provides.

Vendor Response

by TEZ on August 14, 2019

Fantastic! Thanks for the awesome review, Ben.

So East to use

Aug 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: At first, my guys all believed it would slow us down at the curb. But not at all - once they all got used to it.

Cons: not everyone has a cell phone - but they have a great alternative - reusable plastic cards that work great.

Overall: We really like giving our customers the ability to let us know in advance - that they are ready to depart. Really helps us in our efficiency running the operation.

Vendor Response

by TEZ on August 12, 2019

Thanks for the 5-star review, Greg. Much appreciated.

Game Changer!

Aug 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Refining the parking process and payment platforms

Cons: As with all software there are minor glitches from time to time

Overall: We have used SMS as a high percentage sales tool for gaining client confidence and easy real time and historical data to track everything from labor runs to tips on credit cards. The feedback from the survey feature is worth every penny!

Vendor Response

by TEZ on August 13, 2019

Thanks for the great review! Thrilled to partner with you.

SMS Valet at private, 800 room hotel

Aug 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is easy to use and train to. The reporting features are robust and fulfill our needs

Cons: N/A. There was nothing about this software that we did not like.

Overall: Working with rep was a pleasure. From the first demo he performed for us and our owners to him coming out on a Saturday for a formal training and Q&A session, he has been a Rockstar in supporting our needs. We have some unique needs and application for our closed-market property and rep has helped customize the functionality as we need it.

Vendor Response

by TEZ on August 14, 2019

Thanks for the great review, Marc. We agree, our account team is the best in the business and they excel at providing personalized service making sure every customer gets the most out of SMS Valet.

Review for SMS valet system

Aug 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: In the hotel industry, it help our valet team in gauge guest and help build relationship.

Cons: Software glitches. When the team is unable to connect and process payments or update room number.

Vendor Response

by TEZ on August 08, 2019

Thanks for the review, Robert. We're thrilled to help you engage better with your hotel guests. We're continually pushing updates to the platform so if your team has any further issues, let us know.