# SMS Valet Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SMS Valet Software - reviews, pricing plans, popular comparisons to other Parking Management products and more.

Source: https://www.capterra.com/p/189003/SMS-Valet/alternatives

---

# 

 SMS Valet Software Review 2026: Features, Integrations, Pros & Cons

Last updated on December 6, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

SMS Valet

## What is SMS Valet?

SMS Valet is a software platform that helps valet operators provide a better experience for their customers while helping them run an efficient valet operation. It's ticketless and provides a transparent revenue audit trail.No parker app is needed and SMS Valet is chock full of unique features like damage reporting, multiple validation methods, entry and exit texts for marketing and promotion, car requesting, automated VIP check-in, speed check, and more. Learn more at smsvalet.com

## What is SMS Valet used for?

[Parking Management](https://www.capterra.com/parking-management-software/)

Overall rating

Based on 17 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$99

Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SMS Valet?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.smsvalet.com&name=SMS Valet)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SMS Valet

4.8 (17)

VS.

[### SpotHero](https://www.capterra.com/p/161170/SpotHero/)

[4.1 (51)](https://www.capterra.com/p/161170/SpotHero/reviews/)

Starting Price

$99

Per Month

Starting Price

$0.01

Flat Rate

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (17)

Ease Of Use

4.2 (51)

Value For Money

4.6 (16)

Value For Money

3.9 (39)

Customer Service

4.6 (17)

Customer Service

3.9 (37)

## SMS Valet alternatives

Highest Rated

[FlexePark](https://www.capterra.com/p/187132/FlexePark/)

[5.0 (1)](https://www.capterra.com/p/187132/FlexePark/#reviews)

Starting price

$1.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/187132/FlexePark/)

[AutoVu](https://www.capterra.com/p/148491/AutoVu/)

[4.0 (1)](https://www.capterra.com/p/148491/AutoVu/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/148491/AutoVu/)

[Ballparc](https://www.capterra.com/p/170999/Ballparc/)

[4.6 (5)](https://www.capterra.com/p/170999/Ballparc/#reviews)

Starting price

$159.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/170999/Ballparc/)

[fairmove](https://www.capterra.com/p/205841/Fairpark/)

[5.0 (1)](https://www.capterra.com/p/205841/Fairpark/#reviews)

Starting price

$3.20

Per User, Per Month

[Learn More](https://www.capterra.com/p/205841/Fairpark/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Credit Card Processing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Accept and process credit card transactions

Custom Vehicle Owner Alerts

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Ability to message/reach out to vehicle owner

Event Management

2.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Schedule and manage the logistics of activities and other gatherings

Reporting/Analytics

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Revenue Management

2.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Monitor sales and make necessary adjustment in order to increase demand and revenue

Damage Tracking

Track and document any damages to property, documents, systems, vehicles and more

SMS Valet 13 features

Accept and process credit card transactions

Ability to message/reach out to vehicle owner

Track and document any damages to property, documents, systems, vehicles and more

Electronically collect payments for goods or services

Schedule and manage the logistics of activities and other gatherings

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Manage, optimize, and automate tasks related to parking operations

Accept, record, and reconcile financial transactions

Receive data and information in real time

Upload, track, and submit receipts in a central database

View and track pertinent metrics to find patterns and gain insights from data

Monitor sales and make necessary adjustment in order to increase demand and revenue

Online portal through which end users can access the system, manage tasks, or obtain information

Features

4.5 (17)

4.5

Based on 17 reviews

## Pricing

Value for money

4.6 (16)

Basic

$99.00

Per Month

Value for money

4.6 (16)

4.6

Based on 16 reviews

## Support, customer service and training options

Customer Service

4.6 (17)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (17)

4.6

Based on 17 reviews

## User reviews

Overall rating

4.8

Based on 17 reviews

Filter by rating

5(15)

4(1)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

MB

Mike B.

Not applicable

Accounting

### "Lacking customer service"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

November 12, 2025

Not good as their website does not have the ability to take in consideration cancelled flights and getting back thru other means.

Pros

It was easy to drop my vehicle off at the airport to catch my flight. The texting option was nice as well.

Cons

Pickup was terrible. Called customer service as I wasn't given an option to request ahead of time and their response was on the website, you have to hit cancel in order to request a time to get your vehicle if you cannot put in returning flight. Took long time and others were put in front of me.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IM

Israel M.

Director

Performing Arts

### "Bulk TEXT The way to Go"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 30, 2021

Because of this kind of industry I am in we need to work in bulk..... it's that bad

Pros

The program's user-friendliness. I appreciate being able to customize the software to our team's specific needs. We enjoy offering our customers the option to notify us ahead of time that they are ready to depart. It really helps us run the operation more efficiently. It's simple to learn and utilize. The reporting features are extensive and meet our requirements.

Cons

If there's one thing that's missing, it's the absence of an iOS app. I'm aware that Apple's retail royalties aren't entirely equitable. Traditional paper tickets are more expensive. Without additional employees, it's difficult to use in high-volume settings. Not recommended for accounts with a high volume of transactions. Managing the system necessitates more personnel and labor.

Alternatives considered

[Bulk SMS](https://www.capterra.com/p/187376/Bulk-SMS-Service/)

[Bulk SMS Root](https://www.capterra.com/p/192034/Bulk-SMS-Root/)

Reasons for choosing SMS Valet

Smartness and easy to use though

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Sparsh S.

Sr. Marketing Executive

Food Production

### "SMS Valet - a truly helping tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 19, 2021

My overall experience is too positive with this software and I've been using this since last 2 yrs and so satisfied with the performance that even recommending my friends in other companies and industries also.

Pros

This software has many add on features that are not present in other tools of the same family and that makes it better than them i.e., Advertising Management, Live chat, Remote Access controls, Summary reports etc.

Cons

They don't provide free trials and there is no application for IOS platform, there are only 2 issues which i felt, otherwise it is best.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

Jeff R.

Owner

Hospitality

### "Great Product for Industry"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 24, 2020

Pros

This software truly has redefined how our industry operates. It simplifies what used to be a lot of manual and tedious tasks into a streamlined system. It provides a lot of support and easily tracks hours, counts, revenues, and more. Would definitely recommend the product.

Cons

Two cons. 1) More expensive than traditional paper tickets. 2) Difficult to use under high volume locations without additional staff

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AT

Austin T.

Senior Operations Manager

Restaurants

### "SMS Valet is a game changer"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 19, 2020

Overall SMS has been a great experience and we will be using it for the rest of our existence. The customer support has continued to be great with the growth of the company.

Pros

This is a premium product that our guest love at all of our locations. It captures more data to back the revenue than any other product. SMS is extremely easy and allows us to give our clients a better experience by providing a fast and secure way to pay for request their car.

Cons

If there was one thing missing it would definitely be the lack of the iOS app. I know the Apple store royalties are not completely fair. But 99% of our employees have an iPhone and it would help if they could use the app on their personal devices.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 31, 2020

Thanks for the review, Austin! We're glad to partner with National Parking. Your feedback is always welcome. We have some good news - we do have an iOS app for the valet staff. If you search "Valet Runner" in the app store, you'll find it. We'll have your account rep reach out to help with details and any questions.

CG

Cynthia G.

Administrator

Consumer Services

### "SMS Valet"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 10, 2020

Pros

Using SMS Valet really allows us to provide an added level of customer service to our customers and bring their exiting wait time down to a minimum. The amount of reports available for management to use is also a great part of SMS valet.

Cons

SMS valet is best for slower accounts/locations. It can be somewhat of a hassle when used in locations where it is very busy.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EL

Elicia L.

Director of Operations

Hospital & Health Care

### "Hospitality in Healthcare"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 7, 2020

Pros

Ease of use, ability to take pictures of damage, real-time access to various reports, and customer feedback.

Cons

Expected transitional issues and the infrequent glitches. Staff and customers can be overwhelmed by the transition, but preparation and recognition has been/was key.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 16, 2020

Thank you, Eiicia for the review and feedback!

RH

Rob H.

Managing Director

Hospitality

### "SMS Valet - A superior product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 7, 2020

Pros

The software is very user friendly and easy to use. The SMS Valet team is always very responsive to our staff and willing to go above and beyond to meet our needs. We've experienced similar products in the market but none that compared to the accuracy, reporting, and optics to match SMS VALET.

Cons

There are always areas to improve. Reporting options could be improved to make the software even more seamless to integrate with standing customer systems.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 16, 2020

Thanks for the review, Rob. You're feedback is always welcome and needed!

AP

Andrew P.

Business Development

Hospitality

### " Business Development"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 6, 2020

SMS was a game changer for my business development. I readily access custom reporting and feedback reports that have always won over prospective clients

Pros

Integration to our valet service was seamless with the company providing hands on vendor training and full time support

Cons

Any input I gave was well received and the company has consistently stayed ahead of industry needs with custom upgrades and improvements

Reasons for choosing SMS Valet

Service enhancement, integrity of the reps and dedication to accommodate the needs of a growing business

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 10, 2020

Thank you for the great review, Andrew. We're pleased to partner with Platinum Parking.

TM

Tylar M.

owner

Consumer Services

### "The best valet software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 6, 2020

I've been very happy with the product and the team standing behind it. I've called support before and was greeted by the CEO. I havent met many CEOs willing to take support calls on a day off. Thats just the culture there. Everyone chips in and they get things done. I'm grateful for the edge they have given my business and the friendships I've made in the process.

Pros

The ease of use. It makes my team, my client and their guests lives much easier.

Cons

I dont have any issues with the software. I've enjoyed the enhancements over the past 6 years. Seems like they're getting better every week.

Reasons for choosing SMS Valet

better service

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 16, 2020

Thank you for the great review. We're proud to partner with Shoreline Valet.

[View all Reviews](https://www.capterra.com/p/189003/SMS-Valet/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)