# Hanzo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hanzo the right Archiving solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189014/Hanzo/reviews --- Hanzo 4.7 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hanzo Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Manager | Digital Marketing & Applications Development Financial Services Used the software for: 2+ years ### "Hanzo solved a problem others could not" September 29, 2021 5.0 Customer service is top notch, but we never have issues. The support team at Hanzo is always adding value and keeping us informed. Pros Reliable and Multi-functional, Hanzo gives us more than just a compliance tool. Our new sites use JS frameworks to load heavy data pages, no other archive service could crawl and archive these pages as pixel perfect as Hanzo. We switched to them after we launched the new sites and never looked back. Cons Save to PDF functionality needs work, sometimes long pages can be a problem. Switched from [Global Relay Archive](https://www.capterra.com/p/85993/Global-Relay-Archive/) Global Relay could not archive our JS heavy pages (at the time). Review Source MT Marek T. CEO Financial Services Used the software for: 6-12 months ### "Hanzo Review" May 12, 2023 4.0 Describe your overall experience with Hanzo?Overall, my experience with Hanzo was positive. The platform delivered exceptional web archiving capabilities, ensuring the preservation and accessibility of important web content. The accuracy and reliability of the archived data were impressive, and the advanced search functionality simplified the process of retrieving specific information. Despite the initial learning curve and complexity of the user interface, once familiarized with the platform, it proved to be a valuable tool. Hanzo's commitment to data integrity and compliance provided confidence in using their services. With some improvements to the user interface and pricing transparency, Hanzo has the potential to offer an even more seamless and user-friendly experience. Pros One of the things I liked most about Hanzo was its powerful and comprehensive web archiving capabilities. The platform excelled at capturing and preserving web content, including dynamic and interactive elements, ensuring accurate and reliable archives. The advanced search functionality made it easy to locate specific information within the archived content. Additionally, the ability to export and share the archived data in various formats was a valuable feature. Hanzo's commitment to data integrity and compliance also impressed me, providing peace of mind when it came to preserving and accessing critical web-based information. Cons While Hanzo had many positive aspects, one thing I liked least was the complexity of the user interface. The platform had a steep learning curve, and it took some time to fully grasp all the features and functionalities. The navigation could have been more intuitive, especially for users new to web archiving. Additionally, the pricing structure could have been more transparent, as it was sometimes difficult to estimate the cost based on usage or specific requirements. Streamlining the user experience and providing clearer pricing information would enhance the overall usability of the platform. Review Source MH Matt H. Release Manager Financial Services Used the software for: 2+ years ### "Hanzo Archiving" April 26, 2023 4.0 I have been the vendor manager for Hanzo for about a year now. It has been pretty easy to manage and their support is very appreciated. Pros The dashboard makes it easy to locate and pull archives. Setting up the archives is pretty simple. Thier support is very responsive to urgent needs. Cons You need to have some DB capabilities to do some of the dashboard searches. For a simple user, it might get tough to find certain archives. Reason for choosing Hanzo The decision was made three managers ago, so the process is not known to me. Review Source VR Verified Reviewer Sr. Director Operations Financial Services Used the software for: 2+ years ### "Public site archiving" August 23, 2021 5.0 Pros Hanzo meets/exceeds all of our requirements around archiving our public sites. They are quick to address any issues that arise. They are very responsive and always make themselves accessible. Cons I dont have anything that I dislike. This product delivers what we need. Review Source LK Lee K. IT Manager Financial Services Used the software for: 6-12 months ### "Hanzo is by the far the best of breed in the field of web site and social media archiving" September 9, 2021 5.0 Outstanding experience with Hanzo from beginning to end. Pros \- Dynamic and static archiving is 100% reliable, complete and correct - Customer Support is best I have experienced in this field - Not requiring a site map is a huge benefit Cons Nothing at this point. Hanzo has everything we are looking for in an archiving provider. Review Source AS Alexander S. Sr. Manager, eDiscovery Internet Used the software for: 2+ years ### "Scalable Enterprise Tool for Capturing Web-based data" September 30, 2021 5.0 Great overall experience with Hanzo team! Pros Powerful and easy to use. Excellent customer support team. Fully customizable solutions to meet business needs. Hanzo team delivers results and exceeds expectations. Cons Job status dashboard or job status bar. Review Source BGP Baby Girl P. Senior Platform Technical Analyst Financial Services Used the software for: 1-2 years ### "Customer service is amazing!" April 6, 2022 5.0 Customer service is amazing! Hanzo support is always available when we need them. They are also open with recommendations for the betterment of the process. I really appreciate how the Hanzo vendor used check-ins to know how we are doing with the Hanzo tool. Pros he tool is great compared to our previous archiving tool. Hanzo has a very simple interface which I like the most because it is easy to navigate. Cons Hanzo dashboard could be improved/enhanced. Review Source JD Jim D. Sr. PM Legal Services Used the software for: 6-12 months ### "The Power of Automation" April 28, 2023 5.0 Fantastic! They are very responsive and always willing to help and support! Pros Being able to run data collections and indexing on home grown sites to better review potentially responsive data. Cons I believe this was solved, but the use of Hanzo's machines to run their tools on on prem sites. Using an agent to locally collect and empower clients themselves to be power users of the tool. Again, I think this may have already been addressed. Review Source VR Verified Reviewer Political Scientist Government Administration Used the software for: Less than 6 months ### "Top litigation software" December 29, 2021 4.0 Pros Hanzo covers a wide range of features, including ediscovery, archiving, compliance software and legal document management. It delivers and overall sucessfull experience and it lacks compatibility issues because it's web based. It integrates great with google workspace, slack and box. Cons Hanzo doesn't have some useful archiving features such as email archiving, ediscovery as well would benefit users haing case analytics and document tracking. I feel that access controls and collaboratio tools in legal document management are missing too. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.