# Vepaar Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Vepaar the right CRM solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/189116/WhatsHash/reviews

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Vepaar

4.4 (28)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Vepaar

Ease of use

4.5

Customer Service

4.4

## Pros and Cons in Reviews

Gideon M

directorReal Estate, 11 - 50 employeesUsed the software for: 6-12 months.

“I love it's features, usability, customer support, pricing structure, Creating and managing this seems remarkably straightforward; everything is centralized in one location.“

November 13, 2023

Ibrahim Moudy I

Community managerComputer Hardware, 2 - 10 employeesUsed the software for: 6-12 months.

“The potential downside of Vepaar is that, like any platform, it can have a learning curve for users who are unfamiliar with the features and interface.“

April 9, 2023

GC

Gerald C

Social Media Online Media, 2 - 10 employeesUsed the software for: Less than 6 months.

“It's simplicity and wide range of features, with real world applications suited for the mobile generation.“

December 3, 2021

AC

Amit C

Freelance Social Media MarketerMarketing and Advertising, Self-employedUsed the software for: I used a free trial.

“No link tracking available, so it would be difficult to track whether the customer came through a paid online advertising campaign or an organic one.“

June 24, 2020

Dd

Diego d

Web DeveloperProgram Development, Self-employedUsed the software for: 6-12 months.

“The best CRM for Whatsapp, has Tags, Online Store, Product integration with whatsapp, and a lot of features!“

July 7, 2020

IS

Izabela S

Sales & MArketing ManagerRestaurants, 51 - 200 employeesUsed the software for: Less than 6 months.

“Customer support is amazing, super responsive and open to suggestions.“

April 28, 2020

## Showing most helpful reviews

Showing 1-25 of 28 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VANDA C.  
Trainer  
Professional Training & Coaching  
Used the software for: 2+ years

### "Very useful tool for WhatsApp marketing"

December 2, 2021

5.0

I have been using this product for 3 years (before this they were called WhatsHash) and so far so good. I can see they have a vast improvement over the years where from merely a WhatsApp CRM system, they are now becoming an eCommerce solution as well. Their support is very efficient and responsive.

Pros

The WhatsApp CRM system allows me to add a funnel and tag to each contact and segment them for the next action. The ease of implementation also makes it newbie easy to use the system without the need to go thru complicated onboarding steps.

Cons

I don't really find anything that I dislike. However, I was told currently they are non GDPR compliant which I think they are still in the midst of getting this. So hopefully they can cover this soon.

Review Source

HG

Horacio G.  
Owner  
Wholesale  
Used the software for: 1-2 years

### "Using Veepar in Argentina"

September 29, 2023

4.0

Increased sales in response to naturally encouraged to follow all leads

Pros

Hands-on Crm with WhatsApp. Extensive use of quick replies

Cons

Unable to use shop due to language - titles only in English-, not applicable payment methods , strange currency format with only 1 décimal

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Vepaar

No whatsapp API needed , hice price , no support

Review Source

AS

Abhinav S.  
Country Lead  
E-Learning  
Used the software for: 2+ years

### "1 year ago was best product but not NOW"

October 3, 2023

3.0

Product was good but the supporting team has not taken feedback positively. Too much delay in the response and no considerations on the feedback part

Pros

It had Amazing UI with leading functionalities but the team.has not focused properly with the time especially in last 1 year.

Cons

The team failed to update the CRM part in timely Manner. Many issues with the synchronization like - Group Size & members were not getting updated properly - lost the entire speed ( msgs were not getting delivered/ received)- even after multiple suggestions team was not working proactively.

Review Source

IS

Izabela S.  
Sales & MArketing Manager  
Restaurants  
Used the software for: Less than 6 months

### "Amazing tool that makes your communication with customers much easier!"

April 28, 2020

5.0

Our overall experience with Whatshash has been great. Customer support is amazing, super responsive and open to suggestions. The product itself perfectly fits our needs, and if it lacks anything... they are developing it already, which is a great and nice surprise. I would give 6 out 5 stars to this App, totally their brand advocate, keep it up!

Pros

It is very user-friendly and versatile. The features and UX have been very well overthought, and WhatsHash as a product is being developed very fast so new features are added on a daily basis - which is very helpful. the shop function is amazing, and with the minimum order implemented it will be a rocker!

Cons

Maybe some of the icons of the shop could be customisable and the name "shop" itself. apart from that as for now can't think of any major downsides of the programme. I think it would be helpful to have the statistics by products in the dashboard displayed, definitely would be a big improvement.

Alternatives considered

[EasyStore](https://www.capterra.com/p/151089/EasyStore/)

Reason for choosing Vepaar

User-friendly, versatile with all the features we needed at the company. professional looking both on interface and customer side. Value for money, good investment

Review Source

Response from 7Span

April 29, 2020

Thanks a lot, Izabela for your awesome feedback and putting trust in WhatsHash. We will keep you surprised by our upcoming features.

BL

Brandon L.  
Sales Manager  
Wholesale  
Used the software for: Less than 6 months

### "Feedbacks on the software"

January 8, 2020

4.0

I am happy that there is someone in their team who listen to my suggestion and put in effort to work towards customers requirement.

Pros

This software is the only software which could link to whatsapp. I think it is great and is one cutting edge tech for businesses.

Cons

This software rely on internet connection. And the team should speed up in term of developing other important features for businesses, not only the stability of the software but also the ecosystem of the system for example payment gateway, advertisement and greater customization provided individually. As different businesses required different features and functions for the ease of their unique operations. Overall this is a great start and this software is still the best in the field so far.

Switched from

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)

Because i found my customer love it so much.

Review Source

Response from 7Span

January 9, 2020

Thanks for your valuable feedback Brandon. We are working hard on adding more features and you will be happy with the upcoming release on WhasHash. :)

VR

Verified Reviewer  
IT Consultant  
Information Technology and Services  
Used the software for: I used a free trial

### "The best CRM + eShop system out there with good features and affordable pricing."

July 4, 2022

4.0

Its' an amazing budding product. The team should gear up to deliver features ranked by customers and then they can have many paid customers. The team must also make all CRM features available from mobile - that will make the product fly with most small businesses.

Pros

1\. Its integrated with WhatsApp. Awesome. 2. It is one of the few products with CRM + eShop 3. Has awesome features on free version, including can connect to custom domain. Amazing.

Cons

1\. The team is quite slow to build features 2. The team doesn't have a timeline published to realease features. 3. The eShop has a very important feature missing - you are not notified via email or notification once there is a purchase on your shop. 4. The CRM is seriously missing reminder feature. 5. It will be awesome to add appointment booking system.

Review Source

VR

Verified Reviewer  
Community manager  
Computer Hardware  
Used the software for: 6-12 months

### "Best tool for an online shop"

April 9, 2023

5.0

By using Vepaar, I solved several business problems such as inefficient contact management, lack of visibility on the sales process, difficulty in personalizing communications and lack of collaboration between team members. By taking advantage of Vepaar's advanced features, I was able to better understand my customers, personalize my communications, efficiently track my sales and more easily collaborate with my team. This can translate into increased sales, better customer retention and improved overall business efficiency.

Pros

By using Vepaar, I benefited from a complete and easy-to-use platform to manage my contacts and sales, which allowed me to better understand my customers, personalize my communications, and efficiently manage my sales process. Moreover, with Vepaar's advanced features, I was able to optimize my time and resources to obtain better sales results.

Cons

The potential downside of Vepaar is that, like any platform, it can have a learning curve for users who are unfamiliar with the features and interface. In addition, some users may find that customization options are limited to meet their specific needs.

Reason for choosing Vepaar

no

Review Source

VR

Verified Reviewer  
director  
Real Estate  
Used the software for: 6-12 months

### "Unveiling the Pros of Vepaar for Seamless Business Operations""

November 13, 2023

5.0

Pros

I love it's features, usability, customer support, pricing structure, Creating and managing this seems remarkably straightforward; everything is centralized in one location.

Cons

Currently, there are no options, aside from the expense; however, the provided value justifies the cost.

Review Source

GC

Gerald C.  
Social Media  
Online Media  
Used the software for: Less than 6 months

### "E-commerce in your pocket"

December 3, 2021

5.0

Fantastic, no regrets buying it. And it is time to implement it into my business.

Pros

It's simplicity and wide range of features, with real world applications suited for the mobile generation.

Cons

It takes some time to get familiarise with the platform as there are so nany fastures included.

Review Source

PMM

Praveen Moorjani M.  
Owner  
Retail  
Used the software for: Less than 6 months

### "My saviour in Lockdown.....helped me engage with my customers as well as bring my business online "

May 17, 2020

5.0

Whatshash has been a successful used case for me, which helped me, sustain my business during lockdown. i got new customers and opportunity because of Whatshash. Would highly recommend the platform. This might not be perfect at this stage, but the best part is adaptability to change and speed to action to incorporate inputs by user. Overall i would rate whatshash 9 out of 10 in terms of platform usability.

Pros

The best feature i liked was the store wherein, i was able to list my products in a simple to use interface. During lockdown, i was planning to build a website for bringing my business online, when i found this. The best part is the integration with Whatsapp, with which i am not required to use desktop and orders are directly received on whatsapp, and at the same time am able to get real time notification and engage with customers.

Cons

Inventory integration, additional categories in product, real time sync with Whatsapp, discount integration and paypal integration are the things which i am looking forward to. Am sure, these things are being worked upon and would be available soon.

Review Source

AY

Annette Y.  
Marketing & Brand Strategist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Simply Love Vepaar"

December 5, 2021

5.0

Pros

I love the lead generating and funnel the most. It is so easy to use, make life so easy and organised for my business.

Cons

Actually nothing much, I am looking forward to their new features. Can't wait!

Review Source

RO

Rachel O.  
Senior Manager  
Events Services  
Used the software for: Less than 6 months

### "Awesome Product"

December 12, 2021

5.0

Easy to setup, Fast Loading, features are good.

Pros

This is all in one solution for business where we have to manage lots of WhatsApp conversation and customers already knows what they are buying.

Cons

Highly recommended by a friend and after using it is very useful.

Reason for choosing Vepaar

Recommended by a friend and

Review Source

EK

Elina K.  
Office Manager and Personal Assistant  
Public Relations and Communications  
Used the software for: 6-12 months

### "Weekly Whatshash polling "

February 20, 2020

5.0

My overall experience has been very positive. The software is easy to use once you get the hang of it. The customer support has been amazing and \[SENSITIVE CONTENT HIDDEN\] has always been ready to help with any questions I had. Overall, I would recommend the software if you need to do polls on a regular basis. It also seems like they are constantly developing the features so I'm confident I will be using WhatsHash also in the future :)

Pros

WhatsHash works really when since within our company we need to do weekly polls on different topics. It's an easy way to gather information and record everyone's responses. Having the software as a desktop app and also on your phone via WhatsApp is very convenient I like how easy it is to use when t comes to sharing the polls and voting as well as recording individuals' responses.

Cons

In the beginning it took me a moment to learn how to use all the functions. Now after using it for months I am very used to it and it has become an easy routine instead of taking a while to get my head around it.

Review Source

mT

michael T.  
boss !!  
Marketing and Advertising  
Used the software for: Less than 6 months

### "My wishes"

May 20, 2020

3.0

Good but not perfect and surely can be better

Pros

The simplicity of building The dashboard

Cons

See below my missing features ;) good concept but many features are missing from me, for example : • a way to upgrade product with the bulk import option • option to print the orders • option to erase product, categories and not only activated or not • option to duplicate categories and products • get a ref code or number of each product for classification (not only range on the category) • white label for agencies • Online paiement solutions (stripes, paypal..) • more language on the shop area (actions button are in english only) • better font for the ticket we receive on whatsapp • Sharing social media option on the shop for the products

Reason for choosing Vepaar

because that's the only one i discover by now.

Review Source

PG

Pablo G.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "I feel SCAMMED"

October 27, 2022

2.0

Pros

The idea behind WhatsApp managing all the CRM is great but don't have essential things like custom filters and fields.

Cons

I buy the software almost 2 weeks ago and i didnt like ti, the trial is limited so to test all the functions you have to upgrade, in my case to the higher plan. Since the day 2 i contact the company to ask for a refund, and they say they are going to contact me and never did. Now I contact them back without an answer.

Review Source

DD

Diego D.  
Web Developer  
Program Development  
Used the software for: 6-12 months

### "Best and Unique App for Whatsapp CRM"

July 7, 2020

5.0

I can save all my customer if I lose my phone number or whatsapp history, this save all customer info of the purchase

Pros

The best CRM for Whatsapp, has Tags, Online Store, Product integration with whatsapp, and a lot of features!

Cons

Online Store need some more features, special offers, coupons etc

Reason for choosing Vepaar

Well so far didn't find something similar

Review Source

VR

Vikki R.  
Tele - Sales Representative  
Food & Beverages  
Used the software for: Less than 6 months

### "WhatsHash is 21st Century Selling "

July 9, 2019

4.0

I build long lasting relationships with customers with the help of whatshash!

Pros

WhatsHash is a very powerful app for in-house Sales Reps who are limited to cold - calling and cold - emailing. I love that my customers are able to see the actual products and quantity sizes with prices. It is very easy to build the WhatsApp store and update quick replies. I would send the Whatshash links to all my customers and in a matter of seconds they are able to view and purchase products. The feedback is very positive; with their busy schedule, my customers love placing orders at their convenience.

Cons

More filters needed please.. which I know will be included in future updates. =)

Review Source

VC

Vievient C.  
Marketer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Best Whatsapp CRM"

December 2, 2021

5.0

Pros

I can easily manage my lead, track enquiries and turn them into sales.

Cons

There was a slight learning curve to understand the function of the software. But overall, i like it a lot.

Review Source

AN

Anaya N.  
Founder  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Whatsapp integration"

October 16, 2023

5.0

Pros

Whatsapp integration is the most use i get. its best

Cons

Bulk Message is a pro feature. it might get a more customer base if that were free

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Review Source

KT

Kim T.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "A Must Have for Small Businesses"

February 21, 2022

4.0

Pros

I used whatsapp to broadcast my promotion to my customers frequently and spent a lot of time searching for my groups that I have set up as I can only pin 3 groups on top of my list. Vepaar allows me to have multiple groups placed consecutively, so I could send out messages within minutes. The CRM is useful to store customer contact, put short notes about their preferences and enable me to sort them, filter and follow up later. The quick replies are especially time saving since many answers similar and it allows me to response almost immediately without having to type them out painfully

Cons

I don't really have one yet as I have yet to explore the all the features and thus will be unfair to comment on this for now.

Review Source

JL

Jacqie L.  
Marketing Director  
Education Management  
Used the software for: Less than 6 months

### "A great start for my e-commerce journey!"

December 3, 2021

5.0

Pros

Ease of use. I managed to setup my basic e-commerce store within 30mins. The functions are intuitive, and I didn’t have the refer to the instructions/ manual for the most part of the setup.

Cons

There are some updates needed for the instructions on the bulk upload for “inventory”, but otherwise, it was all good for me. Also, looking forward to custom API to support other local payment gateways.

Review Source

AC

Amit C.  
Freelance Social Media Marketer  
Marketing and Advertising  
Used the software for: I used a free trial

### "Excellent product!"

June 24, 2020

4.0

Pros

1\. Great with CRM, store all the details of the customer 2. Have a tag to add so that it can filter the inquiry or the customer 3. Easy to share the product for any inquiry 4. Easy to use, no marketing specialist required

Cons

1\. No automation integration 2. No link tracking available, so it would be difficult to track whether the customer came through a paid online advertising campaign or an organic one.

Review Source

TF

Taiwo F.  
Business  
Apparel & Fashion  
Used the software for: I used a free trial

### "Recommended for all business owners "

January 24, 2021

5.0

Excellent

Pros

The categories so customers don't ve to be looking for a particular product,easy search with name

Cons

I love everything,no complains very detailed

Review Source

vA

venerando A.  
online marketer  
Marketing and Advertising  
Used the software for: 6-12 months

### "Vepaar The Best WhatsApp Store"

February 7, 2022

4.0

over all, 100% satisfied

Pros

i really like this software because it was user friendly and fast loading site. has a big potetial to compete to the market.

Cons

i like the store front end and transactions view

Review Source

JA

Julio A.  
Director  
Real Estate  
Used the software for: Less than 6 months

### "Good but needs more work"

January 23, 2020

4.0

I like it but it's limited, I want to see mor integration with whatsapp and my phone, especially when updating my contact data on the platform, that should go straight to my phone as well.

Pros

I love how easy it is to use and how easy it is to communicate with support.

Cons

It's limited in what you can do with it as an extension of your phone

Review Source

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