--- title: "IVM Interactive Voice Response Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IVM Interactive Voice Response Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/189162/IVM-Interactive-Voice-Response/" page_type: "product" language: "en" --- # IVM Interactive Voice Response Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IVM Interactive Voice Response ## What is IVM Interactive Voice Response? IVM is a telephone interactive voice response (IVR) program for Windows and Linux. This software lets you create an effective info-line, autodial, or automated phone response system solution for your business. Callers navigate menus and prompt by pressing numbers on their telephone. Menu commands can record and replay messages, transfer calls and perform a number of other functions. ## What is IVM Interactive Voice Response used for? [IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $69.95 Per User, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IVM Interactive Voice Response?[Manage this product listing](https://www.g2.com/products/ivm-interactive-voice-response/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IVM Interactive Voice Response 4.5 (2) VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $69.95 Per User, One Time Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.4 (698) Value For Money 4.0 (2) Value For Money 3.9 (678) Customer Service 5.0 (2) Customer Service 4.1 (648) ## IVM Interactive Voice Response alternatives [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [DeepCall](https://www.capterra.com/p/253222/DeepCall/) [4.9 (18)](https://www.capterra.com/p/253222/DeepCall/#reviews) Starting price $700.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253222/DeepCall/) [MyOperator](https://www.capterra.com/p/159433/MyOperator/) [4.2 (69)](https://www.capterra.com/p/159433/MyOperator/reviews/) Starting price $15000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159433/MyOperator/) ## FAQs about IVM Interactive Voice Response Overview ### What company size and specific industries is IVM Interactive Voice Response built for? IVM Interactive Voice Response is designed for small to medium businesses across a wide range of industries. It fits organizations that need phone management tools tailored to their specific requirements, rather than companies in a single sector or very large enterprise environments. Features and Usability ### What are the key features of IVM Interactive Voice Response? IVM Interactive Voice Response offers IVR, multiple scripts, and phone key input for guided call menus, along with automatic call distribution, call routing, and call transfer for directing calls. It also includes auto-dialer, call center management, call logging, call recording, caller ID, customer history, survey/poll management, and voice mail. Getting Started and Support ### What training and onboarding options does IVM Interactive Voice Response offer? IVM Interactive Voice Response provides documentation for teams getting started. This format gives users written reference material for setup steps, feature guidance, and ongoing lookups during use. Getting Started and Support ### What customer support options does IVM Interactive Voice Response offer? IVM Interactive Voice Response provides email/help desk, FAQ/forum, and chat support. No reviewer feedback about support experience is available, so user sentiment on response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 558 IVR reviews Capterra data shows that buyers of IVR rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) IVM Interactive Voice Response supports all three features that reviewers rate most highly: **Call Center Management**, **Call Routing**, and **Automatic Call Distribution**. Together, these capabilities help businesses manage incoming call operations, direct callers to the right destination faster, and distribute call volume efficiently, allowing teams to improve response times and deliver more consistent customer service. Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID Identify the number and contact information of a caller before answering the phone Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording Record the audio of phone conversations for quality assurance purposes IVM Interactive Voice Response 12 features ### All Features - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Customer History: Access previous interactions or concerns to maintain customer relationships - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Survey/Poll Management: Create and administer polls and surveys - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Basic $69.95 Per User,One Time Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Baden H. Freelance Information Technology and Services ### "“Ease of use.” " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 12, 2021 While it may take a bit of "getting used to" IVM does step up and help streamline your intention to client expectation ratio. It helps correct call management expectations to ensure that the right experts are directed towards client queries. For 14 days, IVM is free to use, however, if you want to keep using IVM after the 14-day trial period, you'll need to buy a license and register your program. Pros Simple to use and configure; no need to install additional lines. The app has a plethora of applications. The IVR does deliver on the expectation" can be used to build a variety of solutions ranging from credit card processing to telephone surveys, as well as help simplify other business processes. Customers use their telephone keypad to access the system; all responses can be recorded, and plugins can be used to enhance the system. IVM may also connect to other programs (for example, to enter data into a database)." Cons You can restart your machine once a day or it will freeze up and cause problems, necessitating maintenance... A habit you make need to create in a hurry if your business is expecting sudden growth. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Business Process Manager Construction ### "Very simple to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 5, 2018 Pros Easy to use, incredibly easy to configure don't need to install extra lines tons of features within the software Cons You should restart the computer once a day otherwise it tends to freeze up and cause issues requires maintenance Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.