Retail Brands, Communication Agencies
Allows businesses to engage customers across Facebook, Instagram, Twitter, and YouTube.
Our new favourite tool for Customer Support!
Pros: Juphy is easy to use and integrate. After 30 minutes of signing up, it became the key of our communication center with our customers!
Cons: After changing status to a ticket to "solved", it'd be awesome if the page is auto refreshed.
This feature is in their public roadmap so I have nothing to worry about.
Overall: As a support team member of a comlicated SaaS product, we get lots of support tickets from our customers. Prioritization is key for us.
Juphy helped us settle an efficient customer support process and the team is working hard to make Juphy better every day.