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"One social messaging platform to rule them all"
Ivan N. - Marketing ManagerApril 5, 2022
STARTING PRICE
$39
per month
per user
EASE OF USE
4.6/5
Based on Capterra user reviews
Allows businesses to engage customers across Facebook, Instagram, Twitter, and YouTube.
Provider
Juphy
Located In
Turkey
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Webinars
Support
24/7 (Live rep)
Retail Brands, Communication Agencies
Content Source: Juphy
Green rating bars show the winning product based on the average rating and number of reviews.
Juphy Reviews
"One social messaging platform to rule them all"
Overall: Overall not a bad solution if you're looking for a straight forward social inbox solution.
Pros: I like the ability to consolidate messaging and community engagement in a simple dashboard.
Cons: The development is somewhat slow and their messaging features are lackluster but it gets the work done.
"My social media support tool"
Overall: I work on multiple projects. They all have their own social media profiles, so I must switch from one to one to answer my visitors. Juphy centralizes them all in one, clean and intuitive interface. The tags and the automation rules are helpful.
Pros: Juphy offers me the possibility to centralize all my social media messages in a clean and intuitive interface.
Cons: I don't find a way to export report on PDF format or by email. The answer box permits only text and emoticons.
"Juphy saves a lot of time through its unified inbox which supports a wide range of social networks."
Pros: Juphy is a unified inbox software-as-a-service that is easy to use, provides a lot of useful features and covers the most well known social channels. The UI is clean and it quickly shows me what messages I need to respond to. It saves me a lot of time by bringing all the information I need into one platform, and helps me make sure but I don't miss anything important. As a lone operator I'm primarily using Juphy to respond to messages from many brands in a central location, and don't use a lot of the extras that the platform includes like canned responses and reports. For teams I can see that these would be very valuable additions.
Cons: Some of the administration settings aren't easy to find and require a message to the Juphy support. However, I must say that support has answered within hours on the occasional times I have had to contact them.
"Must use support tool for apps and startups "
Overall: I love Juphy, I’ve searched for a tool like this for years!
Pros: I love that I can view and manage all comments and messages from all of my social channels including app stores.
Cons: There is a known issue where scheduled comments with social post, import to Juphy as a general comment. This is a big that’s in this teams radar. The issue is that, if you schedule bull social post, your support channels get filled up with comments that you scheduled and need to manually need to get marked as archive. This is a very small concern that still makes Juphy a must use tool!
"Our new favourite tool for Customer Support!"
Overall: As a support team member of a comlicated SaaS product, we get lots of support tickets from our customers. Prioritization is key for us. Juphy helped us settle an efficient customer support process and the team is working hard to make Juphy better every day.
Pros: Juphy is easy to use and integrate. After 30 minutes of signing up, it became the key of our communication center with our customers!
Cons: After changing status to a ticket to "solved", it'd be awesome if the page is auto refreshed. This feature is in their public roadmap so I have nothing to worry about.
